Potter House
Book a Visit
103 Highfield Road
103 Highfield Road
Yeovil
Somerset
BA21 4RJ
| Care Type | Care Home |
|---|---|
| Care Category | Residential | Dementia | Respite |
| Availability | Yes |
| Weekly Prices From | £1,425.00 |
| Regulator's Rating | Not Yet Rated |
Meet The Manager
Meg Cleal is General Manager at Potter House.
Meg is an experienced care home leader with over seven years’ experience in adult social care, specialising in commissioning, service improvement and operational leadership. Passionate about building positive cultures, Meg believes exceptional care starts with supported, empowered teams. Her hands-on leadership style focuses on creating environments where residents feel safe, valued and truly at home, while helping colleagues grow in confidence and deliver the highest standards of person-centred care.
Meg believes great care homes aren’t built by policies alone—they’re built by great people working together with a shared purpose to make every day meaningful for the residents they support. Outside of work, Meg enjoys spending time with her family, walking her miniature dachshunds and exploring the Somerset and Dorset countryside.
Potter House Care Home has been designed to feel comfortable, safe, and welcoming, with a strong focus on person-led care and is one of the most highly rated care homes in Yeovil.
Residents can choose from en-suite bedrooms or if a suite is more to your fancy, these come with a separate living space for added comfort and independence. Each room comes fully furnished with a profiling small double bed, television, and refrigerator.
Potter House offers a clear, all-inclusive fee, giving residents and their families peace of mind that everything is covered, even if care needs change. This includes personalised care, daily activities, outings, as well as hairdressing and chiropody.
There are plenty of spaces to enjoy, including a cinema room, cosy lounges, and beautiful garden areas, helping to create a relaxed and social atmosphere.
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Emergency Care, End of Life, Palliative, Personal care, Reablement, Rehabilitation, Support for Couples. |
| Disability Support | Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound. |
| Medication | By Mouth. |
| Nursing Specialisms | Aids, Cancer, Crohn's Disease, Depression, Diabetes, Epilepsy, Heart Disease, Huntington Disease, Pain Management, Parkinson's Disease, Schizophrenia, Stroke. |
| Type Of Dementia | Mild Dementia, Moderate Dementia. |
| Dementia Behaviour | Mild Forgetfulness, Wandering . |
| Dementia Specialisms | Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Picks Disease, Vascular Dementia. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
|---|---|---|
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Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe. |
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| Infection Control Initiatives in place | ||
|---|---|---|
 |
Air Filtration & Purification | We are using air filtration and/or air purification devices within our care setting. |
|
Independent Assessments | We have been independently assessed in our approach to infection control. |
|
Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
| Infection Prevention & Control (IPC) - Regulator’s Assessment | ||
|---|---|---|
| In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below. | ||
| Regulator: CQC | ||
|
Admission | The provider assured the regulator that it was admitting people safely to the service. |
|
Use of PPE | The provider assured the regulator that it was using personal protective equipment effectively and safely. |
| View the provider’s latest Inspection Reports. | ||
| Safe Visiting Space | |||||
|---|---|---|---|---|---|
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| Connectivity for resident testing, monitoring & communications |
|---|
|
Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) Yes, our care home has WiFi in all our resident’s rooms. Mobile Phone Network Coverage (mobile “signal”) Yes, our care home has mobile phone signal in all our resident’s rooms. Telephone for external calling Yes, our care home provides a telephone in all our resident’s rooms. |
Social media provides an up to date window on the activities within a provider's setting.
We are on Facebook| Minimum Age |
|---|
| 65 |
| LGBTQ Welcome |
|---|
| Yes |
| Our Building and Facilities |
|---|
|
From day-to-day relaxation to special occasions, our state-of-the-art amenities at Potter House ensure that our residents, friends, and families enjoy the quality of life they deserve. We offer quiet areas for restful activities, communal spaces for social interaction, a cinema, and a hair salon. |
| Is Our Home Purpose Built |
|---|
| Yes |
| The Year Our Home Was Built |
|---|
| 19 Mar 2025 |
| How Many Floors We Have |
|---|
| 2 |
| Who Owns Our Building |
|---|
| Private |
| Communal Rooms |
|---|
| Activities Room, Bistro, Dining Rooms, Library, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
|---|
| Assisted Bathroom, Beauty Salon, Chiropodist, Cinema, GP, Hairdressers, Library, Lift, Optician. |
| Our Garden |
|---|
| Communal Garden, Communal Patio, Private Garden(s), Seating, Secure Garden, Vegetable Plot. |
| Description |
|---|
|
All our bedrooms are tastefully decorated and furnished, with ensuite facilities. Residents are welcome to add small pieces of their own furniture, pictures and treasured possessions to create an environment where they feel comfortable. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 66 |
| Number Of Ensuite Rooms | 66 |
| We offer these types of ensuite rooms: WC and Basin. | |
| Type Of Room |
|---|
| Single Room. |
| Room Features |
|---|
| Furnished, Garden View, Step Free Access. |
| Room Facilities |
|---|
| Telephone Point. |
| Our Photos |
|---|
| Weekly Fees Start From | Fee |
|---|---|
| Residential Fees From / Price Per Week | £1,425.00 |
| Funding Types | |
|---|---|
| Local Authority | Somerset |
| Region | South West |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | Yes |
| We Accept NHS Continuing Healthcare | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Styles of Food |
 Pureed
Vegetarian
|
|---|---|
| Dining Locations |
Bedroom Dining
Lounge/Diner
|
| Dining Styles |
Hot Trolley
Room Service
|
| Hospitality |
Guests are welcome for dinner
|
The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
Hot Trolley
Room Service
A critical component for good health.
5 Star Rated by UK Food Standards. Hand hygiene for both residents and staff.
We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
Families are invited for meals [Covid permitting].
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to Dining Room.
Staff sit with the residents they support when they dine.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Tables are well laid.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
There are no unnecessary disruptions during mealtimes.
| Activities Are So Important |
|---|
|
Immerse yourself in a vibrant tapestry of tailored lifestyle activities at Potter House, all designed to align with our residents' diverse needs and interests. From invigorating fitness classes to engaging cultural outings, our programs cater to a wide range of individual preferences. |
| Activities At Home |
|---|
| 1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Choir, Cooking, Crafts, Crosswords, Dancing, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Music Therapy, Painting, Pet Therapy, Pilates, Quiz Games, Religious Services, Reminiscence, Residents' Committee, Singing, Themed Events, Visiting Entertainment, Word Games, Yoga. |
| Activities Outside Our Home |
|---|
| Garden Centre, Local Tourist Attractions, Pub, Shopping. |
| Our Pets |
|---|
|
Please speak to the home manager. |
| Can You Bring Your Pet |
|---|
| Yes |
| We Welcome |
|---|
| Dogs. |
103 Highfield Road
103 Highfield Road
Yeovil
Somerset
BA21 4RJ
Regulator: CQC
Not yet rated.
| Transport |
|---|
| Bus Stop nearby, Car Park on-site. |
| Places of Worship |
|---|
| Catholic Church, Mosque. |
| Nearby Services |
|---|
| Chemist, Church, Garden Centre, Local Walks & Bike Rides, Shops. |
Frequently asked questions about Potter House
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