OpenScore - A new way to understand care

OpenScore - A new way to understand care

What is OpenScore?

OpenScore is an independent score out of ten that allows you, the care seeker, to make a truly informed choice about the care services you wish to consider.

For the first time there is a score made up from multiple data sources, enabling you to easily compare care homes with up-to-date and relevant scores. You no longer need to rely on out-dated information.

Where to find a providers score

Replacing 'Profile Strength', a care home's OpenScore will display on Autumna search result pages and on the care provider profile page as shown in the examples below.

Care Home search result page

Care Home profile

Phases of OpenScore

We are testing this feature amongst some of our care partners in order to ensure it is of the highest quality. It will be available on all profiles in the future. If you would like information about an organisation that doesn't display an OpenScore, please call us on 01892 335 330

The following information contributes to OpenScore ratings:​

  • Dining choices (including Food Standards ratings)
  • Live reviews
  • Environmental, Social and Governance (ESG) practices
  • Infection, prevention and control (IPC) measures
  • Transparency of cost​
  • Regulator ratings
  • Registered Manager
  • Data freshness

The score is then grouped into broader descriptions for ease of understanding and comparison between care homes.


For questions about OpenScore and any feedback please contact

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Autumna is the UK's largest and most comprehensive later-life living & elderly care directory. Our detailed search facility and team of expert advisors can help you find the best care homes, nursing homes, retirement homes, retirement villages, home care, and live-in care services for you or your loved one's needs. Our website is free to use, we are proudly independent, and we never take referral fees.