Lilac Lodge & Lavender Cottage

9-11 Gorleston Road
Oulton Broad
NR32 3AA


Profile Strength
Good 70%
Care Type Care Home
Care Category Dementia | Respite | Residential
Availability Call for details
Regulator's Rating Good
Add Favourite
Meet The Manager

Zena Stotter is Care Home Manager at Lilac Lodge & Lavender Cottage.

Having worked in care for 16 years, she was most recently in charge of Lowestoft’s East Point respite unit for elderly people recuperating after hospital stays. Zena said: “We’re delighted to have carried out an extensive refurbishment programme and, going forward, I want to build on the home’s strength as a real home from home at the heart of the community. “I want to increase the number of activities and outings for residents.”

Zena Stotter

Lilac Lodge & Lavender Cottage are sister homes located in the same road in the village of Oulton Broad, known as ‘the gateway to the Broads’, with its easy access to popular boating areas. Both homes benefit from pleasant, relaxing grounds and a peaceful and sedate village setting. These homes offer person-centred residential and dementia care for 34 residents, with respite care also offered subject to availability.

Each Kingsley care home is unique, but we all have a set of highly respected features embedded within the culture, and the way we care for our residents makes a big difference in their lives. Our daily emphasis is on the care that our residents need, whether that be physical, emotional, spiritual or mental. We support our residents in maintaining their independence as much as possible, so embrace and encourage ways in which they can do this.

We are committed to providing the best possible outcomes for people living with a dementia, and we achieve this through our ‘Wings’ (Welcome, Individuality, Nurturing, Guidance, Sensitivity) philosophy of care. This award-winning approach is nationally recognized and our bespoke learning programme is designed to ensure that the person with a dementia is at the heart of everything we do. Both parts of the home are designed to be dementia friendly, and Lavender Cottage is especially converted to cater for those with a dementia.

Family and friends are significant partners with the home (as with all Kingsley homes) and are welcome to come and go as they please throughout the day. We listen to the people who live with us and to their families about the services we provide.

Care Options We Can Provide
Support For Companionship, Personal care.
Disability Support Physically Frail, Walking Frame.
Medication By Mouth.
Type Of Dementia Mild Dementia, Moderate Dementia.
Dementia Behaviour Challenging Behaviour.
Dementia Specialisms Alzheimer's.
Respite Care Yes
Minimum Age

Our Building and Facilities

The home caters for 34 residents in total and serves the wider community around this sought-after area, including Lowestoft, Corton, Beccles, Kessingland and Somerleyton.

Lilac Lodge has been thoughtfully extended and has a conservatory and courtyard sensory gardens. It has a variety of lovely rooms which include a lounge, a dining room and a multi-sensory room, which provides a stimulating yet calming atmosphere for all to enjoy. Residents also have access to established, mature gardens, a vegetable patch and patio areas. There is a lift to all floors.

Lavender Cottage is a comfortable, homely bungalow offering a safe and nurturing environment for eight residents with dementia care needs. It has extensive gardens featuring grass lawn, sensory stimuli, chicken coop, greenhouse and patio area.

Who Owns Our Building

Communal Rooms
Conservatory, Dining Rooms, Sitting Rooms.

What Else Do We Provide
Assisted Bathroom, Chiropodist, Hairdressers.

Our Garden
Communal Garden, Communal Patio, Seating, Sensory Garden, Vegetable Plot.

Our Photos


All of our residents are encouraged to furnish and decorate their rooms in the way they want to. These rooms are residents’ personal space and we want them to feel happy in it.

About Our Rooms
Number Of Rooms 34

Type Of Room
Double Room, Single Room.

Room Features
Furnished, Unfurnished.

Room Facilities
Catch up TV, Freeview TV, Sky/Cable TV, Telephone Point.

Our Photos

We pride ourselves on our attentive and enthusiastic team which works very well together. The team is selected through a very thorough recruitment process, which gives us reassurance that the staff supporting our residents have their hearts in the right place. Staff go through a very intensive induction training, where they are supported and helped to overcome any difficulties they might come across. The team looks after our residents with emphasis on quality of life, and we strive to give purpose to every single day.

Lilac Lodge and Lavender Cottage are established homes within the Kingsley Healthcare group and were quick to embrace the group ethos of ‘person-centred care’. The unique person centred approach is much appreciated by the residents who live with us, all of whom require residential or specialist dementia care. Its success is due to our staff’s continuing commitment to specialist training, which supports the individual to express their needs and maintain a high level of self-worth and well-being.

The experience of individuals living here is that of love, achievement, well-being, encouragement and fulfilment. The staff are all of a kind and caring nature, they understand the meaning of real person-centred care and are skilled in engaging residents in meaningful activities.

The Importance Of Meal Times

Our healthy, balanced meals are made from scratch in our kitchen using only the best ingredients. We understand that people’s tastes and habits are different, and the varied menu and choices include a great selection of nutritious delights and tasty favourites, sure to bring a smile to everyone’s face. Residents often make suggestions for the menu, and we like to ensure that individuals’ favourites are featured regularly.

Hot drinks, tea, coffee and snacks are served throughout the day.

For lunch there is a choice of mains and desserts, and we invite the residents to help set the tables. All food is cooked on the premises and is made both with health and taste in mind – menus are available on request. Mealtimes are a sociable time, and staff are skilled at getting even the quietest residents involved in activities and conversations.

Supper time is a choice of hot or cold food, with at least two choices of main and dessert.

We Serve Food At
Breakfast, Dinner, Lunch.

Dietary Options
Diabetic, Pureed, Vegan, Vegetarian.

Our Photos

Activities Are So Important

Just as there is no typical Kingsley home, there is no typical day in a Kingsley home. We actively encourage people to take part in the daily and extra activities which help to keep life fun and interesting, but there are opportunities to do as much or as little as people wish. Our care is focused around each person’s individual needs and wishes and we value and respect how each person chooses to spend their day.

Residents can rise whenever they like at the home and have a choice between hot and cold breakfasts. They can even have breakfast in bed if they like, but most enjoy the communal, friendly dining room. Staff eat with the residents and don’t wear uniforms or badges, which adds to the relaxed, homely feel of mealtimes.

Breakfast is followed by an optional programme of activities, individually tailored to each resident, based on their likes and dislikes. These include regular visits from hairdresser, chiropodist and therapists; health and well-being sessions; movement and music; exercise and dance; flower arranging, skittles, jigsaw puzzles, books and many others. There are organised and impromptu trips throughout the year including cinema nights, theatre, concerts, sing-alongs, summer BBQs, themed events, as well as all the usual annual celebrations such as birthdays, Christmas and Easter.

Alternatively residents can spend time with family, relax in one of the spacious communal areas or in their room, watch TV, read a newspaper in the garden, play games, have one-to-one time with staff or chat with other residents – the choice is indeed, theirs. Families and friends are welcomed at all times of day and residents are encouraged to maintain social contacts prior to life at Lilac Lodge and Lavender Cottage. The committed, caring staff are always on hand to be with residents if needed, at any time throughout the day.

Staff are encouraged to be proactive, to swap stories, to laugh and cry with the residents, whilst residents are encouraged to follow their own interests and make their own decisions. They may want to listen to their favourite music, have some ‘me time’ or share their experiences with others. We want them to relax and feel at home, without conforming to routines.

After supper, residents can opt to go to bed early, or stay up until later relaxing in one of the communal areas or in their rooms. There are hot and cold drinks, alcohol available to those that want it, and NO set bed time, as this is their home.

Our Photos

Activities At Home
Birthday Celebrations, Board Games, Card Games, Dancing, Excursions, Exercise Class, Flower Arranging, Music, Themed Events.

Activities Outside Our Home
Cinema, Local Tourist Attractions, Theatre.

9-11 Gorleston Road
Oulton Broad
NR32 3AA

Regulator: CQC

Category Rating
Overall Good
Safe Good
Well Led Good
Caring Good
Responsive Good
Effective Good
Read More
Report Published 31st October 2017
Registration Date 30th December 2010
Bus Stop nearby, Train Station nearby.

Places of Worship
Anglican Church, Catholic Church, Methodist Church.

Nearby Services
Hospital, Park, Restaurant, Shops.

Frequently asked questions about Lilac Lodge & Lavender Cottage

Lilac Lodge & Lavender Cottage was given an overall rating of "Good" by the CQC in October 2017.
Lilac Lodge & Lavender Cottage provides Dementia, Respite and Residential care.
Lilac Lodge & Lavender Cottage is owned by Kingsley Healthcare.
Yes. Lilac Lodge & Lavender Cottage does offer Residential care.
Yes. Lilac Lodge & Lavender Cottage does offer Respite care.
Yes. Lilac Lodge & Lavender Cottage does provide care for people with Dementia.
Lilac Lodge & Lavender Cottage comes under Suffolk.
Zena Stotter is the manager of Lilac Lodge & Lavender Cottage.

The UK's largest & most detailed directory of care services for the elderly


Care Homes


Home Care Services


Live-in Care Services