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115 Park Road
Lowestoft
Suffolk
NR32 4HX

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Profile Strength
Excellent 98%
Care Type Care Home
Care Category Dementia | Respite | Residential
Availability Yes
Weekly Prices From £1,246.00
Regulator's Rating Outstanding
Meet The Manager

Susan Graham is Home Manager at Harleston House.

Hello, I’m Susan Graham I am the manager of Harleston House. I pride myself on leading a care team providing a very high quality of care for residents. My team and I encourage residents to maintain the lifestyles they are used to whilst maintaining a safe environment for them to live. My personal philosophy here is: “I don’t come here to work, I come and live around the residents offering them companionship, support and encouragement in all aspects of their lives.”

I involve residents as much as they wish in making decisions in all areas of their home. My passion, drive and commitment to Harleston is well supported by all my team, residents and relatives involved with Harleston House. My door is always open and myself, deputy and team always have time to listen.

Susan Graham

Harleston House is homely and purpose built home that benefits from excellent facilities that provide a relaxing and comfortable home to live in.

Harleston House has been rated ‘Outstanding’ overall by the Care Quality Commission and ‘Outstanding’ in 3 categories: Caring, Well Led and Responsive.  This puts Harleston House in a very small and select group of care homes across the country.  We are incredibly proud of this rating given by our regulator and also very proud of the amazing outcomes and happy lives our residents lead.

Harleston House care home in Lowestoft is managed by Greensleeves Care, one of the best and most respected care charities in the country.


Care Options We Can Provide
Support For Companionship, Personal care.
Disability Support Physical Disability, Physically Frail, Walking Frame.
Medication By Mouth.
Type Of Dementia Mild Dementia, Moderate Dementia.
Dementia Behaviour Agitation / Restlessness, Disrupted Sleep Patterns, Mild Forgetfulness.
Dementia Specialisms Alzheimer's.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

Infection Control Initiatives in place
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Infection Screening We are using technology to screen for infections & monitor symptoms.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Safe Visiting Space
safe-tick We have a safe visiting space
Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

The Care Organisation has not indicated availability

Mobile Phone Network Coverage (mobile “signal”)

The Care Organisation has not indicated availability

Telephone for external calling

The Care Organisation has not indicated availability

Family Portal

Yes, our care home has provides families with a family portal. Find out more about Family Portals here.

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Minimum Age
65

LGBTQ Welcome
Yes
Contract
Key Information for Harleston House.pdf
Our Building and Facilities

Harleston House is situated in an ideal setting, close to the sea. The home is well appointed and benefits from pretty landscaped gardens, allowing residents and visitors to comfortably enjoy the seasons. The home is decorated and furnished with dementia care in mind. There are design features employed around the home to help gently prompt memories and assist wayfinding. There are a number of comfortable lounges including an ‘old English tea room’ on the first floor.


Is Our Home Purpose Built
Yes

How Many Floors We Have
2

Who Owns Our Building
Charity

Communal Rooms
Coffee Shop / Café, Dining Rooms, Sitting Rooms, TV Lounges.

What Else Do We Provide
Chiropodist, Hairdressers, Lift, Minibus.

Our Garden
Communal Garden, Communal Patio, Seating.

How 'Smart' Are We?
Interactive Digital Touch Table, Reduce Plastic Use.

Brochures
Harleston House.pdf

Our Photos

Description

Harleston House has a total of 39 single rooms all of which have en-suite facilities. Although each room is fully furnished to a high standard, residents are encouraged to bring in personal items such as pictures, ornaments and small items of furniture. The rooms are also equipped with a call bell system and TV point.


About Our Rooms
Number Of Rooms 39
Number Of Ensuite Rooms 39

Type Of Room
Single Room.

Room Features
Furnished.

Room Facilities
Freeview TV, Internet Access, Telephone Point.

Our Photos
Description

We make it our mission to ensure our residents stay independent, make their own decisions and live their lives the way they want to. We understand that it is not the same as living at home, but, if you want a care home that puts your loved one first then you should come and see what makes Harleston House so different.


Our Team
Susan Graham
Susan Graham
Home Manager

Hello, I’m Susan Graham I am the manager of Harleston House. I pride myself on leading a care team providing a very high quality of care for residents. My team and I encourage residents to maintain the lifestyles they are used to whilst maintaining a safe environment for them to live. My personal philosophy here is: “I don’t come here to work, I come and live around the residents offering them companionship, support and encouragement in all aspects of their lives.”

I involve residents as much as they wish in making decisions in all areas of their home. My passion, drive and commitment to Harleston is well supported by all my team, residents and relatives involved with Harleston House. My door is always open and myself, deputy and team always have time to listen.

Pam
Pam
Care Support Manager
Julie
Julie
Administrator
Jasmine
Jasmine
Care Assistant
Gareth
Gareth
Activities Coordinator
Weekly Fees Start From Fee
Residential Fees From / Price Per Week £1,246.00

Funding Types
Local Authority Suffolk
Region East
We Accept Self-Funding Clients Yes
We Accept Local Authority Funding Yes
We Accept NHS Continuing Healthcare Yes
We Accept Local Authority funding with a Third Party Top-Up Yes

Choice Dining Logo

Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.

To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. For more information about Choice Dining please click here.

Styles of Food Pink tick icon Pureed Pink tick icon Vegan Pink tick icon Vegetarian
Dining Locations Pink tick icon Bedroom Dining
Our Photos

The preparation, nutritional value and presentation of food.

Pink tick icon Individual dietary needs are person centred.


Pink tick icon Meals reflect the nutritional needs of the residents.

A freedom to eat the food you want, when you want it.

Pink tick icon Families are invited for meals [Covid permitting].


Pink tick icon Residents dining in their own room have the same food options as elsewhere.


Pink tick icon Residents dining in their own room have their food presented to same standard as elsewhere.


Pink tick icon Residents have access to Dining Room.


Pink tick icon Residents have the option of dining in their own room.

Pink tick icon There is a weekly menu.

Delivering a respectful and quality service.

Pink tick icon There are no unnecessary disruptions during mealtimes.

Activities Are So Important

The home also has a fantastic activity programme again created by the residents to ensure that their choices and interests are fully catered for.


Our Photos

Timetables
Sample activities.pdf

Activities At Home
Birthday Celebrations, Board Games, Themed Events, Visiting Entertainment, Word Games.

Activities Outside Our Home
Local Tourist Attractions.
Our Pets

To be arranged by the home manager


Can You Bring Your Pet
Yes

Our Pet Policy
Pet policy.pdf

115 Park Road
Lowestoft
Suffolk
NR32 4HX

Regulator: CQC

Current Ratings
Overall Outstanding
Safe Good
Well Led Outstanding
Caring Outstanding
Responsive Outstanding
Effective Good
Inspection Reports
Last inspected 26th January 2021
Last rated 17th January 2019
Reports

24th February 2021

17th January 2019

30th June 2016

11th June 2013

23rd July 2012

Registration Date 7th December 2010
Service Provider Greensleeves Homes Trust, EC3M 3JY
Transport
Bus Stop nearby, Car Park, Train Station nearby.

Places of Worship
Anglican Church, Catholic Church, Methodist Church.

Nearby Services
Church, Hospital, Local Walks & Bike Rides, Park, Post Office, Pub, Restaurant, Shops.

Frequently asked questions about Harleston House

Harleston House was given an overall rating of "Outstanding" by the CQC in January 2019.
Harleston House provides Dementia, Respite and Residential care.
Harleston House has 39 rooms.
Prices for Harleston House start from £1,246.00 per week.
Harleston House is owned by Greensleeves Care.
Yes. Harleston House does offer Residential care.
Yes. Harleston House does offer Respite care.
Yes. Harleston House does provide care for people with Dementia.
Harleston House comes under Suffolk.
Harleston House accepts Local Authority clients.
Harleston House accepts NHS Continuing Healthcare clients.
Susan Graham is the manager of Harleston House.

Profile Last Updated: 08 Aug 2022 | Report this Profile

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