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57 Coombe Valley Road
Dover
Kent
CT17 0EX

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Profile Strength
Very Good 85%
Care Type Care Home
Care Category Nursing | Dementia | Respite | Residential
Availability Yes
Weekly Prices From £1,495.00
Regulator's Rating Requires Improvement
Meet The Manager

Nomusa Muhlwa is Care Home Manager at Willow Park Lodge.

Willow Park Lodge provides high quality affordable accommodation for people who need 24-hour nursing care, particularly those with dementia. We offer a home for life with Registered Nurses on hand to cater for the changing needs of individual residents.

It is critical that we serve our residents well and we seek to do this using the principles of Servant Leadership. This makes for a fulfilling working environment which in turn benefits our residents and their families and the care professionals we work with.

We believe it is important to understand each resident’s past and present relationships to others and to empower them to talk about their memories and give them a chance to contribute and feel involved. We pride ourselves on providing Relationship Centred Care which puts each resident at the heart of a mutually beneficial relationship between their family and friends, our staff and healthcare professionals.


Care Options We Can Provide
Support For Companionship, Personal care.
Disability Support Physical Disability, Physically Frail, Wheel Chair Bound.
Medication By Mouth, Change Catheter, Injection, Suppository.
Type Of Dementia Mild Dementia, Moderate Dementia.
Dementia Specialisms Alzheimer's.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

Infection Control Initiatives in place
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Sterilisation & Disinfection Devices We are using sterilisation and/or disinfection devices within our care setting.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Infection Prevention & Control (IPC) - Regulator’s Assessment
In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below.
Regulator: CQC
safe-tick Testing The provider assured the regulator that it was accessing testing for people using the service and staff.
safe-tick Use of PPE The provider assured the regulator that it was using personal protective equipment effectively and safely.
To view the provider’s latest Inspection Reports, Click here.
Safe Visiting Space
safe-tick We have a safe visiting space
Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

The Care Organisation has not indicated availability

Mobile Phone Network Coverage (mobile “signal”)

The Care Organisation has not indicated availability

Telephone for external calling

The Care Organisation has not indicated availability

Family Portal

Yes, our care home has provides families with a family portal. Find out more about Family Portals here.

Minimum Age
65

Our Building and Facilities

Willow Park Lodge provides high quality affordable accommodation for people who need 24-hour nursing care, particularly those with dementia. We offer a home for life with Registered Nurses on hand to cater for the changing needs of individual residents.


Is Our Home Purpose Built
Yes

How Many Floors We Have
4

Who Owns Our Building
Private

Communal Rooms
Dining Rooms, Sitting Rooms, TV Lounges.

What Else Do We Provide
Assisted Bathroom, Hairdressers, Lift.

Our Garden
Communal Garden, Communal Patio, Private Garden(s), Seating, Secure Garden, Wheelchair Friendly Access.

Description

Our bedrooms are beautifully decorated with en-suite facilities. Residents are encouraged to bring along some home comforts for the personal and familiar touch.


About Our Rooms
Number Of Rooms 79
We offer these types of ensuite rooms: WC and Basin.

Type Of Room
Single Room.

Room Features
Furnished, Garden View, Unfurnished.

Room Facilities
Telephone Point.

Our Photos
Description

Our staff are trained to a high standard and will be respectful towards you and your family. We believe that a person-centered approach and an understanding of individuals specific needs, helps promote the individual’s sense of well-being, whilst also ensuring their privacy and dignity, which is of great importance.


Our Team
Nomusa Muhlwa
Nomusa Muhlwa
Care Home Manager
Weekly Fees Start From Fee
Residential Fees From / Price Per Week £1,495.00

Funding Types
Local Authority Kent
Region South East
We Accept Self-Funding Clients Yes
We Accept Local Authority Funding Yes
We Accept NHS Continuing Healthcare Yes
We Accept Local Authority funding with a Third Party Top-Up Yes

Choice Dining Logo

Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.

To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. For more information about Choice Dining please click here.

Styles of Food Pink tick icon Pureed Pink tick icon Vegetarian
Hospitality Pink tick icon Guests are welcome for dinner (Covid permitting)
Our Photos

The preparation, nutritional value and presentation of food.

Pink tick icon Individual dietary needs are person centred.


Pink tick icon Meals reflect the nutritional needs of the residents.

A critical component for good health.

Pink tick icon We are conducting internal and/or 3rd party food safety audits.

A freedom to eat the food you want, when you want it.

Pink tick icon Families are invited for meals [Covid permitting].


Pink tick icon Residents have access to Dining Room.

Pink tick icon Residents have access to a flexible meal service beyond defined times.

Pink tick icon There is a weekly menu.

Understanding the wants and requirements of every individual be it cultural, religious or dietary.

Pink tick icon Vegetarian food can be served.


Pink tick icon We can support people with Diabetes.

Delivering a respectful and quality service.

Pink tick icon Residents are given appropriate and dignified crockery / glassware and cutlery.

Pink tick icon Tables are well laid.

Pink tick icon There are no unnecessary disruptions during mealtimes.

Activities Are So Important

As a part of your care arrangement, you will be supported with basic and physical activities of daily living to live as ordinary life as possible, suited to your abilities.


Our Photos

Activities At Home
1 to 1 Activities, Bingo, Birthday Celebrations, Board Games, Cooking, Crafts, Crosswords, Excursions, Flower Arranging, Knitting / Embroidery, Music Entertainment, Painting, Quiz Games, Reminiscence, Singing, Word Games.

Activities Outside Our Home
Local Tourist Attractions.

57 Coombe Valley Road
Dover
Kent
CT17 0EX

Regulator: CQC

Current Ratings
Overall Requires Improvement
Safe Requires Improvement
Well Led Requires Improvement
Caring Requires Improvement
Responsive Requires Improvement
Effective Requires Improvement
Inspection Reports
Last rated 24th November 2021
Registration Date 5th July 2022
Transport
Bus Stop nearby, Car Park, Train Station nearby.

Places of Worship
Anglican Church.

Nearby Services
Chemist, Church, Hospital, Local Walks & Bike Rides, Park, Pub, Restaurant, Shops, Surgery.

Frequently asked questions about Willow Park Lodge

Willow Park Lodge was given an overall rating of "Requires Improvement" by the CQC in November 2021.
Willow Park Lodge provides Nursing, Dementia, Respite and Residential care.
Willow Park Lodge has 79 rooms.
Prices for Willow Park Lodge start from £1,495.00 per week.
Willow Park Lodge is owned by The Graham Care Group.
Yes. Willow Park Lodge does offer Residential care.
Yes. Willow Park Lodge does offer Respite care.
Yes. Willow Park Lodge does provide care for people with Dementia.
Willow Park Lodge accepts Local Authority clients.
Willow Park Lodge accepts NHS Continuing Healthcare clients.
Nomusa Muhlwa is the manager of Willow Park Lodge.

Profile Last Updated: 08 Aug 2022 | Report this Profile

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