Family portals in elderly care

Family portals in elderly care

Digital family portals for when you can't be there...

A family portal is a secure online portal accessible via a computer, mobile or tablet that enables the friends and family of those being cared for to stay informed about the care they're receiving and to keep in touch. 


Stay in touch with a relatives gateway or family portal
Digital family portal in care home


Especially well-suited to friends and relatives living at a distance or where an elderly family member is in a care home, a family portal can promote inclusive and transparent care, giving family members peace of mind that their loved one is being well looked after.

The portal can display care records, charts and analysis about the individual being cared for - as well as more fun things like photos, messages and other media showing the resident enjoying mealtimes, social activities and events.

A well-utilised family portal, or relatives' gateway as some like to call it, can help break down the barriers of distance, improve the quality of elderly care, provide stimulation and positively contribute to the mental health and wellbeing of the person being cared for.

Stay in touch with a family portal
Stay in touch with a family portal


A family portal should be considered by every forward-thinking care provider seeking to build trust with relatives. Research has shown that  use of digital devices for this purpose has led to a reduction in complaints, has promoted the value and recognition of care workers, and has showcased the quality and consistency of care on offer.


This is why Autumna allows you to find, search and filter care services by whether they offer a Family Portal.

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