Dover House
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57 Coombe Valley Road
Dover
Kent
CT17 0EX
| Care Type | Care Home |
|---|---|
| Care Category | Nursing | Dementia | Respite |
| Availability | Yes |
| Live Rating | |
| Weekly Prices From | £1,795.00 |
| Regulator's Rating | Inadequate |
Meet The Manager
Nomusa Muhlwa is Care Home Manager at Dover House.
Dover House provides high quality affordable accommodation for people who need 24-hour nursing care, particularly those with dementia. We offer a home for life with Registered Nurses on hand to cater for the changing needs of individual residents.
It is critical that we serve our residents well and we seek to do this using the principles of Servant Leadership. This makes for a fulfilling working environment which in turn benefits our residents and their families and the care professionals we work with.
We believe it is important to understand each resident’s past and present relationships to others and to empower them to talk about their memories and give them a chance to contribute and feel involved. We pride ourselves on providing Relationship Centred Care which puts each resident at the heart of a mutually beneficial relationship between their family and friends, our staff and healthcare professionals.
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Personal care. |
| Disability Support | Physical Disability, Physically Frail, Wheel Chair Bound. |
| Medication | By Mouth, Change Catheter, Injection, Suppository. |
| Type Of Dementia | Mild Dementia, Moderate Dementia. |
| Dementia Specialisms | Alzheimer's. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
|---|---|---|
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Dover House is working within the government guidelines to help protect our staff and clients. |
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| Infection Control Initiatives in place | ||
|---|---|---|
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
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Sterilisation & Disinfection Devices | We are using sterilisation and/or disinfection devices within our care setting. |
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Virus Testing | We are testing for viral infection when symptoms present within our care setting. |
| Infection Prevention & Control (IPC) - Regulator’s Assessment | ||
|---|---|---|
| In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below. | ||
| Regulator: CQC | ||
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Testing | The provider assured the regulator that it was accessing testing for people using the service and staff. |
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Use of PPE | The provider assured the regulator that it was using personal protective equipment effectively and safely. |
| View the provider’s latest Inspection Reports. | ||
| Safe Visiting Space | |||||
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| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) The Care Organisation has not indicated availability Mobile Phone Network Coverage (mobile “signal”) The Care Organisation has not indicated availability Telephone for external calling The Care Organisation has not indicated availability Family Portal Yes, our care home has provides families with a family portal. Find out more about Family Portals. |
| Minimum Age |
|---|
| 65 |
| Our Building and Facilities |
|---|
|
Dover House provides high quality affordable accommodation for people who need 24-hour nursing care, particularly those with dementia. We offer a home for life with Registered Nurses on hand to cater for the changing needs of individual residents. |
| Is Our Home Purpose Built |
|---|
| Yes |
| How Many Floors We Have |
|---|
| 4 |
| Who Owns Our Building |
|---|
| Private |
| Communal Rooms |
|---|
| Dining Rooms, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
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| Assisted Bathroom, Hairdressers, Lift. |
| Our Garden |
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| Communal Garden, Communal Patio, Private Garden(s), Seating, Secure Garden, Wheelchair Friendly Access. |
| Our Photos |
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| Description |
|---|
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Our bedrooms are beautifully decorated with en-suite facilities. Residents are encouraged to bring along some home comforts for the personal and familiar touch. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 86 |
| Number Of Ensuite Rooms | 68 |
| We offer these types of ensuite rooms: WC and Basin. | |
| Type Of Room |
|---|
| Single Room. |
| Room Features |
|---|
| Furnished, Garden View, Step Free Access, Unfurnished. |
| Room Facilities |
|---|
| Telephone Point. |
| Our Photos |
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| Weekly Fees Start From | Fee |
|---|---|
| Residential Fees From / Price Per Week | £1,795.00 |
| Funding Types | |
|---|---|
| Local Authority | Kent |
| Region | South East |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | Yes |
| We Accept NHS Continuing Healthcare | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Styles of Food |
 Pureed
Vegetarian
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|---|---|
| Dining Locations |
Bedroom Dining
Lounge/Diner
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| Dining Styles |
Hot Trolley
Room Service
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| Hospitality |
Guests are welcome for dinner (Covid permitting)
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| Our Photos |
The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
Hot Trolley
Room Service
A critical component for good health.
4 Star Rated by UK Food Standards. Hand hygiene for both residents and staff.
We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
Families are invited for meals [Covid permitting].
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to Dining Room.
Residents have the option of dining in their own room.
Staff sit with the residents they support when they dine.
Residents have access to a flexible meal service beyond defined times.
There is a weekly menu.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Tables are well laid.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
| Activities Are So Important |
|---|
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As a part of your care arrangement, you will be supported with basic and physical activities of daily living to live as ordinary life as possible, suited to your abilities. |
| Our Photos |
|---|
| Activities At Home |
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| 1 to 1 Activities, Bingo, Birthday Celebrations, Board Games, Cooking, Crafts, Crosswords, Dancing, Excursions, Flower Arranging, Knitting / Embroidery, Music Entertainment, Painting, Quiz Games, Reminiscence, Singing, Word Games. |
| Activities Outside Our Home |
|---|
| Local Tourist Attractions. |
57 Coombe Valley Road
Dover
Kent
CT17 0EX
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Inadequate |
| Safe | Inadequate |
| Well Led | Inadequate |
| Caring | Inadequate |
| Responsive | Inadequate |
| Effective | Inadequate |
| Inspection Reports | |
| Assessment Date | 25th November 2025 |
| Published Date | 10th February 2026 |
| Current Report |
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| Historic Reports |
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| Registration Date | 5th July 2022 |
Dover House Care Home - Care Quality Commission (cqc.org.uk)
| Transport |
|---|
| Bus Stop nearby, Car Park, Train Station nearby. |
| Places of Worship |
|---|
| Anglican Church. |
| Nearby Services |
|---|
| Chemist, Church, Hospital, Local Walks & Bike Rides, Park, Pub, Restaurant, Shops, Surgery. |
Frequently asked questions about Dover House
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