Potters Grange
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Barnet Road
Potters Bar
EN6 2SJ
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Profile Strength |
Excellent 96%
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| Care Type | Care Home |
| Care Category | Residential | Nursing | Dementia | Respite |
| Availability | Yes |
| Regulator's Rating | Good |
Meet The Manager
Evan Arceo is General Manager - Potters Grange at Potters Grange.
Hello my name is Evan and I am a registered adult nurse and have been working in the Health and Social Care Industry for the last 11 years.
I have a wealth of knowledge and experience gained in different health and social care sectors including; Nursing and Residential Homes, Mental Health services, Research Centre and Hospital wards (A&E, Rehab unit, and haemodialysis).
I have always built a close and strong working relationship with residents, always thinking of them as an extension of my own family. I believe kindness and warmth should always be the centre of the care that we provide.
People may forget the things that you have said and done, but they will never forget how you made them feel.
I am very excited to lead the Potters Grange team and together we will deliver our care ethos by providing a non-judgemental, non-biased, person centred care to all residents.
Brand New - Bespoke Residential home with Nursing, quite like no other near Potters Bar.
Potters Grange is an Ardale home. We are a local family run business which has owned and managed care homes for more than 25 years. We have created Potters Grange to be a boutique home suitable for our own family members to live in.
We are not an anonymous ‘grey’ corporate care company and you will soon get to know us all. Our experienced leadership team is responsible for a small number of bespoke homes, so we can give each one our full support to deliver the highest quality care.
Potters Grange video tour
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Convalescence, End of Life, Palliative, Personal care, Physiotherapy, Reablement, Support for Couples. |
| Disability Support | Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Walking Frame, Wheel Chair Bound. |
| Medication | By Mouth, Change Catheter, Injection, Suppository. |
| Nursing Specialisms | Bariatric care, Cancer, Diabetes, Epilepsy, Heart Disease, Pain Management, Stroke. |
| Type Of Dementia | Mild Dementia, Moderate Dementia, Severe Dementia (EMI). |
| Dementia Specialisms | Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Picks Disease, Vascular Dementia. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| Infection Control Initiatives in place | ||
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
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Sterilisation & Disinfection Devices | We are using sterilisation and/or disinfection devices within our care setting. |
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Virus Testing | We are testing for viral infection when symptoms present within our care setting. |
| Safe Visiting Space | |||||
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| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) The Care Organisation has not indicated availability Mobile Phone Network Coverage (mobile “signal”) The Care Organisation has not indicated availability Telephone for external calling The Care Organisation has not indicated availability Family Portal Yes, our care home has provides families with a family portal. Find out more about Family Portals here. |
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on Facebook| Our Building and Facilities |
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Potters Grange is made up of two small households of a maximum of ten people, that are known as Hadley and Aspen. So unlike other large care homes, Potters Grange really feels like 'Home from Home'. We want you to enjoy a family like camaraderie with other residents, but with the privacy of your private bedroom, never too far away to pop back to. Both households have a dining area with kitchen and a beautiful appointed lounge. Each lounge and dining room benefits from air conditioning, so eating and relaxing is always comfortable, even on the hottest of summer days. The ground floor lounge has easy access to the garden and dining terrace, with its water feature. |
| Is Our Home Purpose Built |
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| Yes |
| The Year Our Home Was Built |
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| 1 Apr 2021 |
| How Many Floors We Have |
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| 3 |
| Who Owns Our Building |
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| Private |
| Communal Rooms |
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| Activities Room, Coffee Shop / Café, Dining Rooms, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
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| Assisted Bathroom, Beauty Salon, Chiropodist, Cinema, Dentist, GP, Hairdressers, Lift, Minibus, Nutritionist, Optician, Overnight Guest Stay, Smoking Area. |
| Our Garden |
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| Communal Garden, Communal Patio, Private Garden(s), Seating, Secure Garden, Sensory Garden, Vegetable Plot, Wheelchair Friendly Access. |
| How 'Smart' Are We? |
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| Electronic Visitor Register, Individual Heating Controls, Reduce Plastic Use. |
| Our Photos |
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| Description |
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Your bedroom should be a sanctuary; the place where you always feel comfortable to be yourself. Potters Grange benefits from a range of rooms including those suitable for couples or companions. Whichever you choose, yours will be beautifully decorated, with custom designed fixtures and furniture from UK manufacturers. These large ensuite bedrooms benefit from modern technology, including a large WiFi enabled Freeview TV, with the technology to keep you in touch with friends and family, as well as current affairs or your favourite soap. Importantly your bedroom will also be fit for purpose, featuring a large ensuite wetroom and a Staff Call System, which enables you to call for assistance at a click of a button. Our electrically adjustable beds and range of mattress options guarantee the best chance of a good nights sleep. Every room has its own character, with no two quite the same, but they are also a blank canvas for you to truly make your own. Pictures you love or photos which bring you happy memories will truly make your room yours. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 24 |
| Number Of Ensuite Rooms | 20 |
| Type Of Room |
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| Single Room. |
| Room Features |
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| Direct Garden Access, Furnished, Garden View, Step Free Access. |
| Room Facilities |
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| Alarm, Freeview TV, Internet Access, Private Patio, Secure Access, Sky/Cable TV, Tea and Coffee-making Facilities, Telephone Point, Wifi. |
| Our Photos |
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| Funding Types | |
|---|---|
| Local Authority | Hertfordshire |
| Region | East |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | Yes |
| We Accept NHS Continuing Healthcare | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. For more information about Choice Dining please click here.
| Styles of Food |
 Gluten-free
Halal
Kosher
Pureed
Vegan
Vegetarian
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|---|---|
| Dining Locations |
Bedroom Dining
Lounge/Diner
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| Dining Styles |
Hot Trolley
Room Service
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| Hospitality |
Guests are welcome for dinner (Covid permitting)
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| Specialities |
Private dining room
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| Our Photos |
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The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
Hot Trolley
Room Service
A critical component for good health.
5 Star Rated by UK Food Standards. Hand hygiene for both residents and staff.
We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
A Private Dining room is bookable for residents and their families.
Families are invited for meals [Covid permitting].
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to Dining Room.
Residents have the option of dining in their own room.
Staff also dine themselves with the residents they support.
Staff sit with the residents they support when they dine.
Residents can order food not on the menu, or have access to an ‘evergreen menu’.
Residents have access to a flexible meal service beyond defined times.
More than one option is available at mealtimes for all residents, including those with special and theraputic diets.
Residents with dementia are shown food or visual menus to help them decide.
There is a weekly menu.
We offer catering for special events.
Residents are involved in the creation of the menu.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Halal food can be served.
Kosher food can be served.
Gluten-free food can be served.
Vegan food can be served.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Tables are well laid.
We have food theme days/nights.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
Being environmentally and socially responsible and thoughtful.
We correctly dispose of our waste.
We have a waste management system.
We monitor our food waste.
Residents can get involved in the growing of food and/or ingredients on site.
We grow some food and/or ingredients on site.
We use locally sourced and locally grown or reared food.
Our energy usage is well maintained.
We are actively reducing food mileage.
| Activities Are So Important |
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Encouraging a high quality of life is at the heart of Potters Grange’s culture and ethos. Our Lifestyle Coordinators are dedicated to provide fun and engaging social calendars which will challenge your perceptions of life with care support. In addition, Potters Grange offers you the space to match your mood or interests; from keeping up your watercolour skills painting in the garden, to the best seat in the house in our Cinema Room, watching a favourite film or live sport. Our fun and aspirational activities calendar is not only for you, friends and families are very welcome to join in too. |
| Our Photos |
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| Activities At Home |
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| 1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Cooking, Crafts, Crosswords, Exercise Class, Flower Arranging, Knitting / Embroidery, Music Entertainment, Painting, Quiz Games, Reminiscence, Themed Events, Visiting Entertainment, Word Games. |
| Activities Outside Our Home |
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| Cinema, Garden Centre, Local Tourist Attractions, Park, Pub, Shopping, Shopping Centre, Theatre. |
The Go Green badge is designed to give care-seekers like yourself the ability to consider and compare a care home’s sustainability and green practices.
The below statements are changes that the care provider has acknowledged they have implemented towards a more sustainable future.
The operation, maintenance, and repair of a property
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Do you use LED light bulbs? | Yes |
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Are your windows double glazed? | Yes |
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Do you use motion sensors? | Yes |
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Is your boiler less than 15 years old? | Yes |
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Do you have an EPC rating? | Yes |
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Do you use eco-friendly cleaning products? | Yes |
The sourcing of goods and the landfill/recycling journey
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Do you monitor your waste? | Yes |
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Do you train your team on recycling practices? | Yes |
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Do you have systems for recycling throughout the home? | Yes |
Energy reduction and renewable energy usage
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Do you measure your energy consumption? | Yes |
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Is your boiler less than 15 years old? | Yes |
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Do you have an electric vehicle charging point? | Yes |
Using digital rather than paper based processes
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Do you use digital payslips? | Yes |
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Do you use online rotas? | Yes |
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Do you use digital care plans? | Yes |
In-home and community projects that protect the environment
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Do you carry out projects that support wildlife? | Yes |
| Our Pets |
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Our pets are an extended part of our family and we love them dearly. Sadly it is not possible to let most pets live at Potters Grange but that doesn’t stop them visiting. We are very ‘dog friendly’, with a fresh bowl of water and the odd treat waiting for any thirsty four legged friends. As well as our regular Therapy Dog visitor, there will be many organised visits in and out of Potters Grange, to get close to a range of domestic animals and to keep connected with our county’s wildlife and farm animals. |
| Can You Bring Your Pet |
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| Yes |
| We Welcome |
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| Birds, Cats, Dogs, Horses, Others (subject to review), Rabbits, Reptiles. |
Barnet Road
Potters Bar
EN6 2SJ
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Good |
| Safe | Good |
| Well Led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
| Inspection Reports | |
| Last inspected | 29th July 2022 |
| Last rated | 31st August 2022 |
| Reports | |
| Registration Date | 4th June 2021 |
31st August 2022 | Transport |
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| Bus Stop nearby, Car Park, Car Park on-site, Train Station nearby. |
| Places of Worship |
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| Anglican Church, Catholic Church, Methodist Church, Synagogue. |
| Nearby Services |
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| Hospital, Park, Pub, Restaurant, Shops. |
Frequently asked questions about Potters Grange
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