Inclusive Care Options

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Profile Strength
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Inclusive Care Options - Home Care
Care Type Home Care
Care Category Personal | Dementia | Nursing | Respite
Availability Yes
Hourly Prices From £30.00
Regulator's Rating Not Yet Rated
Inclusive Care Options - Home Care
Meet The Manager

Siobhan Mcerlean is Registered Manager at Inclusive Care Options.

Siobhan is usually the first person families meet at Inclusive Care Options, and often the reason they feel able to relax.

She began her career as a nursery practitioner, and the patience and attentiveness she learned there have stayed with her. When she moved into adult social care she knew she had found the work she wanted to do, and she went on to gain her Level 5 Diploma in Leadership and Management for Adult Care.

As Registered Manager, Siobhan is the person both families and care workers turn to. She visits new clients herself for their first assessment, takes time to get to know the person behind the care plan, and stays in touch afterwards, so you always have someone to call who knows your loved one by name.

Warm, calm and easy to talk to, she sets the tone for the whole team: care that is kind, unhurried and done properly.

Siobhan Mcerlean

At Inclusive Care Options, we provide nurse-led care for older people across London, in person and virtually. Whether your loved one needs a little help each morning, dementia support, respite so the family can rest, more complex nursing-level care, or simply a friendly voice checking in each day, we help them stay safe, comfortable and themselves in the home they know.

Nurse-led care that gives families confidence

Every care plan is written and overseen by an NMC-registered nurse. Someone with clinical training is looking at the whole picture: medication, mobility, eating and drinking, skin, mood and memory. We notice small changes early, act on them, and speak to the GP, district nurses or hospital team, so you are not left chasing.

How we can help

Personal care: washing, dressing and continence care, given with dignity and without rushing
Dementia care, from early memory loss through to advanced dementia
Respite care, for a few hours, a few days or longer
Support after a hospital stay, to rebuild strength and confidence at home
Night care, including waking nights and sleep-ins
Complex care, including Parkinson's, stroke, diabetes, hoisting and catheter care
Palliative and end-of-life care at home
Companionship, meals, shopping, medication support and getting to appointments

Virtual support: company and reassurance between visits

Not everyone needs a carer at the door. Our virtual support service offers scheduled check-ins by phone or video, with a familiar person on the other end:

Daily check-in calls for conversation and company
Agreed reminders for medicines, meals, drinks and appointments
Overnight companionship, with a dedicated remote companion for reassurance through the night

You can use it on its own or alongside home care from us or another provider. It is a good fit for someone who is managing well but lives alone, or for families who live far away and want to know someone is checking in. Daytime plans start from £49 a week and overnight companionship from £79 a night.

Virtual support provides company and prompts. It does not replace hands-on care or emergency monitoring, and we assess every person first to make sure it is the right fit.

Positive Behaviour Support: understanding the person behind the behaviour

When someone becomes distressed, agitated or refuses help, there is almost always a reason: pain, fear, confusion, tiredness or a need they cannot put into words. Our care is informed by Positive Behaviour Support (PBS), an approach we use every day in our work with adults with learning disabilities and complex needs. It brings the same benefits to people living with dementia.

In practice, this means we:

Get to know the person well enough to spot what unsettles them and what calms them
Give every care worker a clear, personal plan, so support is consistent whoever visits
Step in early with reassurance, routine and distraction, before distress builds
Avoid restriction and never treat behaviour as someone "being difficult"

Our registered nurses oversee each plan and check for health causes, such as infection, pain or medication side effects, that are easily missed. The result is calmer days, fewer crises and care your loved one can trust.

We also support older adults with a learning disability, and older parents who are still caring for an adult son or daughter and need help themselves.

If you have been told your loved one's needs are "too complex" for home care, please talk to us.

Good days, not just safe days

We take time to learn who your loved one is: their routines, their history, how they take their tea, what makes them laugh. Wherever we can, the same small team of familiar faces visits, and we keep you updated so you always know how things are going.

Clear prices and a free assessment

Care starts from £30 an hour, with night care from £35 an hour. We welcome self-funding families, as well as local authority and NHS Continuing Healthcare funded care.

Our Registered Manager, Siobhan, will visit for a free, no-obligation assessment to meet your loved one, understand what daily life looks like, and give you a clear picture of the support and the cost.


Call us on 0800 246 1434 or use the Request Details button. We are here to help.


Care Options We Can Provide
Care Given Companionship, Complex Care, Convalescence, Daily Respite Care, Emergency Care, End of Life, High Dependency, Independent Living, Learning Disability (ALD), Mental Healthcare, Nursing Dementia / EMI, Palliative, Personal care, Reablement, Rehabilitation, Support for Couples.
Disability Support Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound.
Housekeeping Cleaning, Gardening, Household Admin, Laundry, Meal Delivery service, Meal Preparation, Medical Appointments, Prescription Collection, Shopping, Tidying, Transportation.
Nursing Specialisms Aids, Bariatric care, Cancer, Cerebral Palsy, Crohns, Crohn's Disease, Depression, Diabetes, Epilepsy, Heart Disease, Huntington Disease, Liver Disease, Lung Disease, Motor Neurone Disease (MND), Multiple Sclerosis, Muscular Dystrophy (MD), Pain Management, Parkinson's Disease, Prader Willi Syndrome, Schizophrenia, Stroke, Traumatic Brain Injury.
Medication By Mouth, Change Catheter, Electronic Medication Management, Injection, Suppository.
Type Of Dementia Mild Dementia, Moderate Dementia, Severe Dementia (EMI).
Dementia Behaviour Agitation / Restlessness, Challenging Behaviour, Disrupted Sleep Patterns, Mild Forgetfulness, Violent Behaviour, Wandering .
Dementia Specialisms Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Vascular Dementia.
Care Visits 1 Hour, 2 Hours, 3 Hours, 4 Hours, 6 Hours, Days, Full Day, Full Day & Night, Hours, Night Service (awake / waking), Sitting-in Service, Sleep-in Service, Weeks.
Transport Carer provides own vehicle, Minibus available, Will accompany on Public Transport.
Technology Automatic Medication Reminders, Emergency Response, Family Apps, GPS Tracking, Home Automation, Home Safety Monitoring, Personal Alarm, Stimulation Apps, Telehealth Monitoring.

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

What we're doing to keep residents & visitors safe

Infection Prevention and Control

At Inclusive Care Options, we take a proactive, clinically informed approach to infection prevention and control — and as a nurse-led service, this isn't just a policy we follow, it's embedded in everything we do.

All of our care workers are trained in infection prevention and control as part of their induction, with regular refresher training to ensure best practice is always followed. This includes thorough hand hygiene, correct use of personal protective equipment (PPE), safe handling and disposal of clinical waste, and understanding how infections spread and how to break the chain of transmission.

Because we deliver care in people's own homes, our approach is tailored to each individual's environment. Our team carries out infection risk assessments as part of every care plan and adapts their practice accordingly — whether that means adjusting how personal care is delivered, managing laundry safely, or supporting food hygiene in the kitchen.

Our Clinical Lead, a registered nurse, oversees our infection control practices and ensures they remain aligned with current national guidance, including UK Health Security Agency standards. Any changes to national guidance are communicated to the team quickly and clearly, so our practice is always up to date.

We also understand that good infection control in homecare goes beyond PPE and hand gel. It means care workers who are confident enough to speak up if they spot a risk, who know when to escalate concerns, and who understand that protecting the people we support also means protecting themselves. Our staff are encouraged to stay home when unwell and are supported to do so — because we will never compromise the safety of the people in our care.

For individuals with complex health needs or weakened immune systems, our nurse-led oversight means we can put enhanced infection control measures in place quickly and confidently, working alongside GPs and specialist teams where needed.
Infection Control Initiatives in place
safe-tick Independent Assessments We have been independently assessed in our approach to infection control.
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Infection Screening We are using technology to screen for infections & monitor symptoms.
safe-tick Regulatory Assessment We have been assessed by the care regulator in our approach to infection control.
safe-tick Sterilisation & Disinfection Devices We are using sterilisation and/or disinfection devices within our care setting.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Infection Prevention & Control (IPC) - Regulator’s Assessment
In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below.
Regulator: CQC
safe-tick Admission The provider assured the regulator that it was admitting people safely to the service.
safe-tick Policies The provider assured the regulator that its infection prevention and control policy was up to date.
safe-tick Staffing The provider assured the regulator that it was making sure infection outbreaks can be effectively prevented or managed.
safe-tick Testing The provider assured the regulator that it was accessing testing for people using the service and staff.
safe-tick Use of PPE The provider assured the regulator that it was using personal protective equipment effectively and safely.
safe-tick Visitors The provider assured the regulator that it was preventing visitors from catching and spreading infections.
View the provider’s latest Inspection Reports.

Social media provides an up to date window on the activities within a provider's setting.

Infection Control Safe We are on Facebook

Fees For Individuals Fee
Hourly Fees Start From £30.00
Hourly Night-time Rate £35.00
Hourly Rate - Bank Holiday £35.00

Funding Types
We Accept Self-Funding Clients Yes
Local Authority Funded Clients Yes

The Importance Of Meal Times

At Inclusive Care Options, mealtimes are about far more than nutrition. They are a chance for choice, company and something to look forward to. Our care workers plan and prepare meals around each person's tastes, cultural background, dietary needs and health requirements, including the familiar favourites they have always enjoyed.

Where they can, we encourage people to stay involved, whether that is choosing what to have, coming along to the shops or helping at the stove, because keeping up lifelong habits helps people feel at home in their own kitchen.

We also know that appetite can fade with age, illness or dementia. Our team keeps a gentle eye on how much someone is eating and drinking, offers encouragement and unhurried company at the table, and tells our nurses if anything changes. For people with more complex needs, such as diabetic diets, texture-modified meals for swallowing difficulties, or plans set by a dietitian or speech and language therapist, our nurse-led team makes sure these are followed carefully and consistently.

Whenever time allows we cook fresh, and we always aim for food that people look forward to eating.

We Can Prepare
Afternoon Tea, All day snacks, Breakfast, Dinner, Lunch, Cold Meals, Hot Meals, Snacks.

Dietary Options
Gluten-free, Halal, Kosher, Pureed, Vegan, Vegetarian.

Our Photos

Activities Are So Important

At Inclusive Care Options, we believe a good day is about more than being washed, dressed and fed. It is about having something to enjoy and someone to enjoy it with.

We take time to find out what matters to each person: the music they love, the hobbies they have let slip, the places they miss. Then we build those things into their care. That might be a walk to the local café, tending the garden, a crossword over a cup of tea, looking through old photographs, baking a favourite recipe or getting to a place of worship. For someone who is more frail, it may simply be unhurried conversation with a familiar face.

This matters because loneliness and long, empty days affect health as much as any illness. Staying active and connected lifts mood, keeps people moving and helps them hold on to their independence. For people living with dementia, familiar music, reminiscence and gentle routine can ease anxiety and restlessness in a way little else does.

Our background in supporting adults with learning disabilities and complex needs means our team is skilled at finding what brings out the best in someone, and at adapting when needs change. We review activities with each person and their family, so they always reflect what the person enjoys now.

Staff Specialities
1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Cooking, Crafts, Crosswords, Dancing, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Music Therapy, Painting, Pet Therapy, Quiz Games, Religious Services, Reminiscence, Residents' Committee, Singing, Themed Events, Visiting Entertainment, Word Games, Yoga.

Our Pets

Your pets are as important to us as they are to you.

How We Help With Your Pet
Feeding, Sanitation, Walking.

Regulator: CQC

Not yet rated.

We cover the following areas: 

Westminster
Camden
Hammersmith and Fulham
Kensington and Chelsea
Hackney
Islington
Barnet

We wll consider all other areas on a case by case basis.

Our Registered Address is:

31 Crocus Field
Dollis Valley Way
Barnet
England
EN5 2UA

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Frequently asked questions about Inclusive Care Options

Inclusive Care Options provides Personal, Dementia, Nursing and Respite care.
Prices for Inclusive Care Options start from £30.00 per hour.
Yes. Inclusive Care Options does offer Respite care.
Yes. Inclusive Care Options does provide care for people with Dementia.
Inclusive Care Options accepts Local Authority clients.
Inclusive Care Options accepts NHS Continuing Healthcare clients.
Siobhan Mcerlean is the manager of Inclusive Care Options.

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