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33 Woodley Lane
Woodley lane
SO51 7JL


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Profile Strength
Excellent 100%
Care Type Care Home
Care Category Nursing | Dementia | Respite
Availability Yes
Weekly Prices From £1,150.00
Regulator's Rating Requires Improvement
Durban House logo
Meet The Manager

Janie Wilkins is Registered Manager at Durban House.

Janie Wilkins

Durban House is a nursing home in Romsey caring for people over the age of fifty-five. Overlooking the town and the Abbey, Durban House is located at 33 Woodley Lane, set within its own well-sized landscaped grounds.

Durban House has established a reputation of providing care to local Residents with a more specialised focus on dementia and end of life care.

Our aim at Durban House is to make everyone feel at home and part of our caring community. The small things really matter to us, and we are absolutely committed to helping people live well in a lively and homely, but most importantly, caring home.

Durban House sits in the heart of the local community. We want our Residents to be able to maintain their connection with the local community and get the most out of life at Durban House. 

We appreciate that many of our Residents cannot ‘do what they used to do’ and that sometimes mobility and confidence are not always what they once were. The team at Durban House has a good understanding of these issues and works with Residents and their families to find ways of helping Resident’s regain confidence and stay active and as independent as possible.

We want Durban House to be a home for life and our nursing team are able to provide more complex care and support Residents as their needs change. We work closely with GPs and the primary care network to ensure that we can meet changing health needs and provide caring and knowledgeable support as people move towards the end of their life.

Durban House
Care Options We Can Provide
Support For Companionship, End of Life, Palliative, Personal care.
Disability Support Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound.
Medication By Mouth, Change Catheter, Injection, Suppository.
Nursing Specialisms Cancer, Crohn's Disease, Multiple Sclerosis, Muscular Dystrophy (MD), Parkinson's Disease, Stroke, Traumatic Brain Injury, Ulcerative Colitis.
Type Of Dementia Mild Dementia, Moderate Dementia, Severe Dementia.
Dementia Behaviour Agitation / Restlessness, Mild Forgetfulness, Wandering .
Dementia Specialisms Alzheimer's, Vascular Dementia.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

Infection Control Initiatives in place
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Safe Visiting Space
safe-tick We have a safe visiting space

We have a well lit, insulated and heated summerhouse available for safe visiting, as well as dedicated visiting spaces indoors 

Durban House safe visiting space
Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

Yes, our care home has WiFi in all our resident’s rooms.

Mobile Phone Network Coverage (mobile “signal”)

Yes, our care home has mobile phone signal in all our resident’s rooms.

Telephone for external calling

Our care home provides a telephone in some of our residents’ rooms.

Family Portal

Yes, our care home has provides families with a family portal. Find out more about Family Portals here.

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Minimum Age

LGBTQ Welcome
Sears-Contract-Durban.pdf Sears-Contract-Durban.pdf
Our Building and Facilities

The heart of the Home is the old house – ‘Durban’s’ – which dates from the turn of the last century. Over the years the house has benefitted from 2 extensions, the most recent of which provides a number of rooms with ensuite facilities and access directly into the garden.

Is Our Home Purpose Built

How Many Floors We Have

Who Owns Our Building

Communal Rooms
Dining Rooms, Sitting Rooms, TV Lounges.

What Else Do We Provide
Assisted Bathroom, Beauty Salon, Chiropodist, Dentist, GP, Hairdressers, Lift, Minibus, Optician.

Our Garden
Communal Garden, Communal Patio, Seating.

How 'Smart' Are We?
Interactive Digital Touch Table, Reduce Plastic Use.


Our Photos


We have 37 colourful and cosy single bedrooms and one shared room. Each room has a television and residents have internet access. Some of our rooms have private patios with beautiful views of the garden. Residents are welcome to personalise their rooms.

About Our Rooms
Number Of Rooms 42
Number Of Ensuite Rooms 13

Type Of Room
Single Room.

Room Features
Furnished, Garden View.

Room Facilities
Freeview TV, Private Patio, Secure Access, Telephone Point.

Our Photos

The team at Durban House is dedicated to providing the very best care. Our team members live locally to Durban House and play a key role in ensuring the Home is embedded in the community. We are committed to a high standard of care and high levels of training. All of our team members have achieved or are working through qualifications in health and social care. Our nurses and care team work closely with support staff to provide a holistic approach to care and a commitment to attention to detail. Lead by our Home Manager we can’t wait to welcome to you Durban House.

Our mission is to provide the best service, care and match for you and your family. 

Dementia Care:

Dementia is an increasingly common diagnosis in older people, and is a term that is used to describe a range of conditions that affect the brain. Mostly commonly people have come across Alzheimer’s Disease, although there are other types of dementia that a person may develop. All types of dementia are associated with a decline in memory or thinking skills. Sometimes these symptoms may be relatively mild, sometimes they may affect people in a more significant way affecting their ability to perform everyday activities.

Durban House recognises the impact that dementia can have on an individual and their family and provides care and support to help understand the disease and its progression. A large part of our dementia care program uses Life Story work and Picture Boards to help us to get know to people better and to tell their stories.

Nursing Care:

Our team of nurses are able to provide care to people with more complex healthcare and rehabilitation needs. Nursing care is best described as care that requires a Registered Nurse to either undertake the care (such as complex wound dressing) or to supervise the care (for example the administration of certain medication regimes). Our nursing team provide a comprehensive 24 hour service and their primary focus is to provide personalised, therapeutic and enabling care, as well as supporting our care team.

Residential Care for Older People:

Often referred to as personal or social care, residential care services are provided by our care team who help more able people with washing and dressing as well as supporting meal times and medication administration. Often people will choose residential care at Durban House because they no longer want to live alone at home, or find living at home and maintaining a house too demanding.

Respite Care:

Short stay care (often referred to respite) is often required by people who need some support in between leaving hospital and returning home, or when family members who provide the usual care are going away on holiday.

Our Team
Janie Wilkins
Janie Wilkins
Registered Manager
Lucy Harrison
Lucy Harrison
Deputy Manager
Catering Team
Catering Team
Catering Team

Our catering team provide fresh and nutritious meals to our Residents. 

Weekly Fees Start From Fee
Residential Fees From / Price Per Week £1,150.00

Funding Types
Local Authority Hampshire
Region South East
We Accept Self-Funding Clients Yes
We Accept Local Authority Funding Yes
We Accept NHS Continuing Healthcare Yes
We Accept Local Authority funding with a Third Party Top-Up Yes

Choice Dining Logo

Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.

To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. For more information about Choice Dining please click here.

Styles of Food Pink tick icon Gluten-free Pink tick icon Halal Pink tick icon Kosher Pink tick icon Pureed Pink tick icon Vegan Pink tick icon Vegetarian
Dining Locations Pink tick icon Bedroom Dining Pink tick icon Bistro
Dining Styles Pink tick icon Hot Trolley Pink tick icon Room Service
Hospitality Pink tick icon Guests are welcome for dinner (Covid permitting)
Our Photos

The preparation, nutritional value and presentation of food.

Pink tick icon Attractive drinks and adaptive cups/glasses are available and accessible where needed.

Pink tick icon Individual dietary needs are person centred.

Pink tick icon Meals reflect the nutritional needs of the residents.

Pink tick icon Our menu is balanced.

Pink tick icon Snacks are provided for residents that require texture-modified food.

Pink tick icon Hot Trolley

Pink tick icon Room Service

A freedom to eat the food you want, when you want it.

Pink tick icon Families are invited for meals [Covid permitting].

Pink tick icon Residents dining in their own room have the same food options as elsewhere.

Pink tick icon Residents dining in their own room have their food presented to same standard as elsewhere.

Pink tick icon Residents have access to a Bistro.

Pink tick icon Residents have access to Dining Room.

Pink tick icon Residents have the option of dining in their own room.

Pink tick icon More than one option is available at mealtimes for all residents, including those with special and theraputic diets.

Pink tick icon Residents with dementia are shown food or visual menus to help them decide.

Pink tick icon There is a weekly menu.

Pink tick icon Residents are involved in the creation of the menu.

Delivering a respectful and quality service.

Pink tick icon Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.

Pink tick icon Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).

Pink tick icon There are no unnecessary disruptions during mealtimes.

Being environmentally and socially responsible and thoughtful.

Pink tick icon We correctly dispose of our waste.

Pink tick icon We have a waste management system.

Pink tick icon We monitor our food waste.

Activities Are So Important

Our activities programme is the beating heart of life at Durban House. Our Activities and Well-Being Coordinator provides a varied programme of activities that focuses on physical and mental well-being whilst at the same time being very entertaining. Regular visits from therapy animals and local musicians provide sensory activities, whilst baking and arts and crafts keeps the hands active. Photos and videos are used to aid memory sharing activities and the Home is alive with music and dancing much of the time. Keep up to date with our busy programme of events by following us on social media.

Our Photos

WA4659 Activities Programme Sample-Durban 2.pdf

Activities At Home
Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Choir, Cooking, Crafts, Crosswords, Dancing, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Painting, Pet Therapy, Quiz Games, Religious Services, Reminiscence, Residents' Committee, Singing, Themed Events, Visiting Entertainment, Word Games.

Activities Outside Our Home
Garden Centre, Local Tourist Attractions, Park, Pub, Shopping.
Our Pets

Relatives often bring family pets when they come to visit the residents. 

Can You Bring Your Pet

33 Woodley Lane
Woodley lane
SO51 7JL

Regulator: CQC

Current Ratings
Overall Requires Improvement
Safe Requires Improvement
Well Led Requires Improvement
Caring Good
Responsive Good
Effective Good
Inspection Reports
Last inspected 30th June 2021
Last rated 2nd December 2021

2nd December 2021

15th January 2019

29th November 2016

8th May 2014

9th April 2013

8th March 2012

Registration Date 11th January 2011
Service Provider J Sai Country Home Limited, RG14 1JN
Bus Stop nearby, Train Station nearby.

Places of Worship
Anglican Church, Catholic Church, Methodist Church.

Nearby Services
Hospital, Park, Pub, Shops.

Frequently asked questions about Durban House

Durban House was given an overall rating of "Requires Improvement" by the CQC in December 2021.
Durban House provides Nursing, Dementia and Respite care.
Durban House has 42 rooms.
Prices for Durban House start from £1,150.00 per week.
Durban House is owned by J Sai Country Home Limited.
No. Durban House does not offer Residential care.
Yes. Durban House does offer Respite care.
Yes. Durban House does provide care for people with Dementia.
Durban House comes under Hampshire.
Durban House accepts Local Authority clients.
Durban House accepts NHS Continuing Healthcare clients.
Janie Wilkins is the manager of Durban House.

Profile Last Updated: 08 Aug 2022 | Report this Profile

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