De Lucy House
Book a Visit
40 Victoria Road
Diss
Norfolk
IP22 4HZ
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Profile Strength |
Excellent 92%
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|---|---|
| Care Type | Care Home |
| Care Category | Residential | Dementia | Respite |
| Availability | Yes |
| Weekly Prices From | £1,560.00 |
| Regulator's Rating | Good |
Meet The Manager
Lauren Tubby is Home Manager at De Lucy House.
My name is Lauren Tubby and I am privileged to be Home Manager of De Lucy House in Diss.
De Lucy House is a brand new home which has been designed to provide the best possible environment that assists the devoted team in putting the residents first in everything they do.
My role is to manage the day to day running of the home and I am dedicated about ensuring that residents receive personalised care at all times. I find it incredibly rewarding to support residents and see them thrive as individuals.
Every member of my team is committed to making a difference and supporting not only the people who live here, but their families and friends too.
My personal philosophy is to always have my door open to listen to anyone who wants to talk. This communication with others enables me to create an environment which is eternally improving to make our residents happy.
De Lucy House care home in Diss is an exceptionally good care home with that provides the best residential and dementia care. The home is rated “Good” overall with an “Outstanding” in Responsive which is the highest possible rating a home can receive at its first inspection.
De Lucy House is a beautiful purpose built home that has unrivalled facilities, but, it combines this with a homely feel that relaxes all of our residents. Every bedroom is larger than you would expect, is beautifully furnished and has an en-suite wet room. We also have a wide variety of communal space including large and accessible gardens, a hair and beauty salon, cinema, pub, sensory room, activities lounges and a number of quiet lounges. This provides plenty of freedom to decide where you want to spend your day depending on your mood.
The home provides both residential and dementia care in separate and self-contained areas of the building with their own lounges, dining rooms, assisted bathrooms and en-suite bedrooms. This allows residents at different stages of their journey and with different care needs to be supported under the same roof but receive specialist care with people like themselves.
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Personal care. |
| Disability Support | Physical Disability, Physically Frail, Walking Frame. |
| Medication | By Mouth. |
| Type Of Dementia | Mild Dementia, Moderate Dementia. |
| Dementia Behaviour | Agitation / Restlessness, Disrupted Sleep Patterns, Mild Forgetfulness. |
| Dementia Specialisms | Alzheimer's. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
|---|---|---|
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Our staff are trained to use measures which prevent and control infections. |
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| Infection Control Initiatives in place | ||
|---|---|---|
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
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Infection Screening | We are using technology to screen for infections & monitor symptoms. |
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Regulatory Assessment | We have been assessed by the care regulator in our approach to infection control. |
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Virus Testing | We are testing for viral infection when symptoms present within our care setting. |
| Safe Visiting Space | |||||
|---|---|---|---|---|---|
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| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) The Care Organisation has not indicated availability Mobile Phone Network Coverage (mobile “signal”) The Care Organisation has not indicated availability Telephone for external calling The Care Organisation has not indicated availability Family Portal Yes, our care home has provides families with a family portal. Find out more about Family Portals here. |
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on Facebook| Minimum Age |
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| 65 |
| LGBTQ Welcome |
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| Yes |
| Our Building and Facilities |
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Every bedroom is larger than you would expect, is beautifully furnished and has an en-suite wet room. We also have a wide variety of communal space including large and accessible gardens, a hair and beauty salon, cinema, pub, sensory room, activities lounges and a number of quiet lounges. This provides plenty of freedom to decide where you want to spend your day depending on your mood. Key facilities
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| Is Our Home Purpose Built |
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| Yes |
| How Many Floors We Have |
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| 2 |
| Who Owns Our Building |
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| Charity |
| Communal Rooms |
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| Coffee Shop / Café, Dining Rooms, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
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| Beauty Salon, Chiropodist, Hairdressers, Lift. |
| Our Garden |
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| Communal Garden, Communal Patio, Seating. |
| How 'Smart' Are We? |
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| Electronic Visitor Register, Reduce Plastic Use. |
| Our Photos |
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| Description |
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There are a total of 60 single rooms, which are beautifully appointed and all of which have en-suite facilities. Although each room is fully furnished to a high standard, residents are encouraged to bring in personal items such as pictures, ornaments and small items of furniture. The rooms are also equipped with a call bell system and TV point. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 60 |
| Number Of Ensuite Rooms | 60 |
| Type Of Room |
|---|
| Single Room. |
| Room Features |
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| Furnished. |
| Room Facilities |
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| Alarm, Freeview TV, Internet Access, Telephone Point. |
| Our Photos |
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| Weekly Fees Start From | Fee |
|---|---|
| Residential Fees From / Price Per Week | £1,560.00 |
| Residential Dementia Fees From / Price Per Week | £1,706.00 |
| Funding Types | |
|---|---|
| Local Authority | Norfolk |
| Region | East |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | Yes |
| We Accept NHS Continuing Healthcare | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. For more information about Choice Dining please click here.
| Styles of Food |
 Pureed
Vegan
Vegetarian
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|---|---|
| Our Photos |
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| Activities Are So Important |
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Our activities are personalised to suit our residents’ wishes and interests and to enable them to stay as active and independent as possible. We have a dedicated Activities Coordinator who organises a schedule of entertainment and activities that is woven into the fabric of the day. In this way we keep days interesting and fun for all. |
| Our Photos |
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| Activities At Home |
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| Birthday Celebrations, Board Games, Crafts, Crosswords, Excursions, Exercise Class, Music Entertainment, Pet Therapy, Singing, Themed Events, Visiting Entertainment. |
| Activities Outside Our Home |
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| Local Tourist Attractions. |
| Our Pets |
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To be arranged by the home manager |
| Can You Bring Your Pet |
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| Yes |
| Our Pet Policy |
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| Pet policy.pdf |
40 Victoria Road
Diss
Norfolk
IP22 4HZ
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Good |
| Safe | Good |
| Well Led | Good |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
| Inspection Reports | |
| Last inspected | 27th January 2021 |
| Last rated | 10th July 2018 |
| Reports | |
| Registration Date | 14th September 2015 |
| Service Provider | Greensleeves Homes Trust, EC3M 3JY |
12th February 2021 | Transport |
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| Bus Stop nearby, Train Station nearby. |
| Places of Worship |
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| Anglican Church, Catholic Church, Methodist Church. |
| Nearby Services |
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| Restaurant, Shops. |
Frequently asked questions about De Lucy House
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