De Lucy House
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| Care Type | Care Home |
|---|---|
| Care Category | Residential | Dementia | Respite |
| Availability | Yes |
| Weekly Prices From | £1,710.00 |
| Regulator's Rating | Good |
Meet The Manager
Lauren Tubby is Home Manager at De Lucy House.
I’ve been in care for over 10 years, supporting families like yours every day.
At De Lucy House in Diss, we know families are making big decisions about their loved ones and we’re here to help you feel confident in those choices.
One of the ways we give families peace of mind is through our Home for Life Commitment: a resident will never be asked to leave if personal funds run out. Because our focus, as a charity, is always on people, not pockets.
We make the move into care flexible, with options such as a no-obligation trial, to experience life here before making a longer-term commitment.
Our approach to care is rooted in warmth and understanding, delivered by a skilled and compassionate team who are here to support you and your loved one feel good about care, every step of the way.
Give us a call today to talk through your needs or to arrange a visit, we’d be delighted to show you around De Lucy House.
De Lucy House is one of Diss’s leading not-for-profit care homes, providing high-quality residential, dementia, and respite care within a friendly, modern environment.
As part of Greensleeves Care, a trusted UK care charity that places people before profit, De Lucy House delivers award-winning, person-centred support. Residents benefit from flexible trial stays to help ease the move into care, along with the reassurance of Greensleeves’ ‘Home for Life’ promise, guaranteeing they will never be asked to leave if their personal funds run out.
Purpose-built with a contemporary design and a welcoming atmosphere, the home is set on the edge of the historic market town of Diss, overlooking the river and golf course in the picturesque Waveney Valley. Residents enjoy regular trips into town, pub lunches, and community activities that keep them connected and engaged.
The home offers 60 spacious, fully furnished bedrooms with ensuite wet rooms, and residents are encouraged to personalise their rooms with their own photos and ornaments to create a sense of familiarity and comfort. A large assisted bathroom is also available for those who enjoy a relaxing soak.
A wide variety of daily activities promotes wellbeing and social connection, from arts and crafts and gentle exercise to games, entertainment, and outdoor pursuits in the garden. An onsite hair and beauty salon adds to the home’s warm, inclusive atmosphere, helping residents feel their best.
Mealtimes are a highlight of life at De Lucy House. Talented chefs prepare freshly cooked meals tailored to individual tastes and dietary needs, while summer barbecues and al fresco dining make the most of the lovely garden setting.
At De Lucy House, residents enjoy exceptional care, companionship, and comfort — all within a caring community they can truly call home.
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Personal care. |
| Disability Support | Physical Disability, Physically Frail, Walking Frame. |
| Medication | By Mouth. |
| Type Of Dementia | Mild Dementia, Moderate Dementia. |
| Dementia Behaviour | Agitation / Restlessness, Disrupted Sleep Patterns, Mild Forgetfulness. |
| Dementia Specialisms | Alzheimer's. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
|---|---|---|
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Our staff are trained to use measures which prevent and control infections. |
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| Infection Control Initiatives in place | ||
|---|---|---|
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
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Infection Screening | We are using technology to screen for infections & monitor symptoms. |
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Regulatory Assessment | We have been assessed by the care regulator in our approach to infection control. |
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Virus Testing | We are testing for viral infection when symptoms present within our care setting. |
| Infection Prevention & Control (IPC) - Regulator’s Assessment | ||
|---|---|---|
| In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below. | ||
| Regulator: CQC | ||
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Use of PPE | The provider assured the regulator that it was using personal protective equipment effectively and safely. |
| View the provider’s latest Inspection Reports. | ||
| Safe Visiting Space | |||||
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| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) The Care Organisation has not indicated availability Mobile Phone Network Coverage (mobile “signal”) The Care Organisation has not indicated availability Telephone for external calling The Care Organisation has not indicated availability Family Portal Yes, our care home has provides families with a family portal. Find out more about Family Portals. |
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on Facebook| Minimum Age |
|---|
| 65 |
| LGBTQ Welcome |
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| Yes |
| Our Building and Facilities |
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Every bedroom is larger than you would expect, is beautifully furnished and has an en-suite wet room. We also have a wide variety of communal space including large and accessible gardens, a hair and beauty salon, cinema, pub, sensory room, activities lounges and a number of quiet lounges. This provides plenty of freedom to decide where you want to spend your day depending on your mood. Key facilities
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| Is Our Home Purpose Built |
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| Yes |
| How Many Floors We Have |
|---|
| 2 |
| Who Owns Our Building |
|---|
| Charity |
| Communal Rooms |
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| Coffee Shop / Café, Dining Rooms, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
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| Beauty Salon, Chiropodist, Hairdressers, Lift. |
| Our Garden |
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| Communal Garden, Communal Patio, Seating. |
| How 'Smart' Are We? |
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| Electronic Visitor Register, Reduce Plastic Use. |
| Our Photos |
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| Description |
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There are a total of 60 bedrooms, which are beautifully appointed and all of which have en-suite facilities. Although each room is fully furnished to a high standard, residents are encouraged to bring in personal items such as pictures, ornaments and small items of furniture. The rooms are also equipped with a call bell system and TV point. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 60 |
| Number Of Ensuite Rooms | 60 |
| Type Of Room |
|---|
| Shared Room, Single Room. |
| Room Features |
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| Furnished, Step Free Access. |
| Room Facilities |
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| Alarm, Freeview TV, Internet Access, Telephone Point. |
| Our Photos |
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| Weekly Fees Start From | Fee |
|---|---|
| Residential Fees From / Price Per Week | £1,710.00 |
| Residential Dementia Fees From / Price Per Week | £1,870.00 |
| Respite Fees From / Price Per Week | £1,710.00 |
| Funding Types | |
|---|---|
| Local Authority | Norfolk |
| Region | East |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Styles of Food |
 Pureed
Vegan
Vegetarian
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|---|---|
| Dining Locations |
Bedroom Dining
Lounge/Diner
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| Dining Styles |
Hot Trolley
Room Service
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| Hospitality |
Guests are welcome for dinner (Covid permitting)
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| Our Photos |
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The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
Hot Trolley
Room Service
A critical component for good health.
5 Star Rated by UK Food Standards. Hand hygiene for both residents and staff.
We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
Families are invited for meals [Covid permitting].
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to Dining Room.
Residents have the option of dining in their own room.
Staff sit with the residents they support when they dine.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Tables are well laid.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
| Activities Are So Important |
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Our activities are personalised to suit our residents’ wishes and interests and to enable them to stay as active and independent as possible. We have a dedicated Activities Coordinator who organises a schedule of entertainment and activities that is woven into the fabric of the day. In this way we keep days interesting and fun for all. |
| Our Photos |
|---|
| Activities At Home |
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| 1 to 1 Activities, Bingo, Birthday Celebrations, Board Games, Card Games, Crafts, Crosswords, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Pet Therapy, Quiz Games, Reminiscence, Singing, Themed Events, Visiting Entertainment, Word Games. |
| Activities Outside Our Home |
|---|
| Local Tourist Attractions. |
The Go Green badge is designed to give care-seekers like yourself the ability to consider and compare a care home’s sustainability and green practices.
The below statements are changes that the care provider has acknowledged they have implemented towards a more sustainable future.
The operation, maintenance, and repair of a property
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Is your boiler less than 15 years old? | Yes |
Energy reduction and renewable energy usage
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Is your boiler less than 15 years old? | Yes |
| Our Pets |
|---|
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To be arranged by the home manager |
| Can You Bring Your Pet |
|---|
| Yes |
| Our Pet Policy |
|---|
| Pet policy.pdf |
40 Victoria Road
Diss
Norfolk
IP22 4HZ
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Good |
| Safe | Good |
| Well Led | Good |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
| Inspection Reports | |
| Last inspected | 27th January 2021 |
| Last rated | 10th July 2018 |
| Current Report |
|
| Historic Reports |
|
| Registration Date | 14th September 2015 |
| Service Provider | Greensleeves Homes Trust, EC3M 3JY |
De Lucy House Care Home - Care Quality Commission (cqc.org.uk)
| Transport |
|---|
| Bus Stop nearby, Car Park, Train Station nearby. |
| Places of Worship |
|---|
| Anglican Church, Catholic Church, Methodist Church. |
| Nearby Services |
|---|
| Chemist, Church, Local Walks & Bike Rides, Park, Pub, Restaurant, Shops. |
Frequently asked questions about De Lucy House
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