Cuffley Manor Care Home

I am the Home Manager at Cuffley Manor and have over 15 years’ experience within the Care home sector.
Although my background had always been in accountancy since leaving school, I felt there was something missing.  I was first introduced to care 15 years ago, and can honestly say, I have never looked back.  Since then I have progressed from Health Care Assistant to Senior Carer, Deputy Manager and for the past 8 years, have been in a General/Home Managers position.
I am very passionate about providing not only an excellent standard of care but also an environment in which residents and the team are able to enjoy living and working in a home with a warm, friendly and fun atmosphere.  I am extremely proud to be part of the TLC family.

I am the Care Services Manager at Cuffley Manor, and I have worked previously as a researcher in social care with unemployed women, elderly people and people with disabilities.

Originally from Portugal, in 2006 I come to the UK to work in a care home in North London. Now I’ve taken on a new challenge and my main aim is to support the wonderful residents here, to get the very best out of life and ensure they are receiving all the care they need.

I successfully completed my MBA in 2002 and have extensively worked in the hospitality industry for over 12 years, gathering a wealth of experience and knowledge.

I am extremely passionate about delivering customer excellence and a high standard of service to all residents and visitors, ensuring perfection in all areas.

I am proud that our wellbeing and activities team are part of my department and that residents’ days are full of fun and interactive things to do.

With over 15 years’ experience of sales and marketing in the hospitality sector, I still enjoy developing every day in my career, from studying new approaches to learning from those I meet along the way.

I will be ensuring that anyone looking for care for their loved ones receives a warm welcome here at Cuffley Manor.

I love meeting residents and their families, getting to know their life stories to provide a care solution that is tailored to them.

Prior to moving to the UK, I was a Registered Nurse (RN) working as a staff nurse for three years in an Emergency Care Unit, in New Delhi, India. I came to the UK in 2008, initially to study for an NVQ Level 4 in Health and Social Care, as part of understanding both the social and medical care provided in the UK.I was fortunate to be able to work for  Care Homes, initially as a Senior Care Assistant. As I developed my skills, knowledge, and exposure to the care home environment, I was promoted to Team Leader, then an opportunity became available to become an Assistant Manager since 2016.I joined the TLC group as a Care Service Manager at Cuffley Manor in May 2021 and I am loving the family atmosphere here. I am very passionate about care and people, and I strive to ensure that our residents are receiving outstanding person-centred care in a safe homely environment.

I have worked within care of the elderly for nearly 10 years, starting as a carer and progressing to senior care. I then discovered a passion to create and facilitate meaningful and engaging activities for the Elderly and have since taken part in developing dementia strategies. Although I very much enjoyed the Head of Wellbeing role here at Cuffley Manor, my recent promotion to HSM, means I get the best of both worlds. I am still very much involved with the wellbeing team and the activities we offer.

I joined TLC in 2019 and enjoyed being in Care rather than hotels where I previously worked. Moving to care was the best decision of my life and I feel helped me discover myself. I have been nominated 3 times for national care awards, Housekeeper of the year in 2019 and a finalist for British care awards, all whilst with TLC.  I wanted to challenge myself a little further and do something that would include my passion for numbers. After studying and gaining confidence, I was successful in applying for the role of admin assistant.

I have worked at Cuffley Manor for three years, originally as an Assistant Chef and I have since progressed into a Head Chef role. I am approaching my first year as Head Chef and with the help of Support Office, the training team, my Home Manager I have come such a long way.
They give me the necessary training required and confidence to develop my Chef skills to management level. I would like to thank everyone who has helped me along this wonderful journey and for giving me a chance to become Head Chef.