Cuffley Manor Care Home

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Coopers Lane Road
Potters Bar
Hertfordshire
EN6 4AA

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Profile Strength
Excellent 94%
Care Type Care Home
Care Category Dementia | Respite | Residential
Availability Yes
Weekly Prices From £1,555.00
Regulator's Rating Good
Meet The Manager

Kay Mitchell is The Registered Manager at Cuffley Manor Care Home.

I am the Home Manager at Cuffley Manor and have over 15 years’ experience within the Care home sector.
Although my background had always been in accountancy since leaving school, I felt there was something missing.  I was first introduced to care 15 years ago, and can honestly say, I have never looked back.  Since then I have progressed from Health Care Assistant to Senior Carer, Deputy Manager and for the past 8 years, have been in a General/Home Managers position.
I am very passionate about providing not only an excellent standard of care but also an environment in which residents and the team are able to enjoy living and working in a home with a warm, friendly and fun atmosphere.  I am extremely proud to be part of the TLC family.

Kay Mitchell

Cuffley Manor is an award-winning care home that provides first-class residential care located in Potters Bar. The elegant décor, grand en-suite bedrooms and the wonderful community atmosphere makes Cuffley Care Home an exceptional place to live. Every resident can enjoy and take time to relax with an afternoon tea and coffee in the stunning Bistro. The home has its very own mini-golf course, Putting Green and a themed pub, The Cuffley Arms. After listening to their residents and the community, Cuffley Manor offers an all-inclusive care package. The package includes its fine dining and luxury treatments, together with its nurturing care, with no unexpected costs.


Cuffley Manor Virtual Tour
Care Options We Can Provide
Support For Companionship, Convalescence, End of Life, High Dependency, Learning Disability (ALD), Mental Healthcare, Palliative, Personal care, Reablement, Rehabilitation, Support for Couples.
Disability Support Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound.
Medication By Mouth, Change Catheter, Injection, Suppository.
Nursing Specialisms Alcohol and Drugs misuse, Cancer, Crohns, Heart Disease, Multiple Sclerosis, Parkinson's Disease, Stroke.
Type Of Dementia Mild Dementia, Moderate Dementia, Severe Dementia.
Dementia Behaviour Challenging Behaviour, Wandering .
Dementia Specialisms Alzheimer's.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

Infection Control Initiatives in place
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Safe Visiting Space
safe-tick We have a safe visiting space
Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

The Care Organisation has not indicated availability

Mobile Phone Network Coverage (mobile “signal”)

The Care Organisation has not indicated availability

Telephone for external calling

The Care Organisation has not indicated availability

Family Portal

Yes, our care home has provides families with a family portal. Find out more about Family Portals here.

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Minimum Age
55

Our Building and Facilities

Furnished and presented to an exceptional standard, with luxury tasteful décor, Cuffley Manor is ideally situated a stone’s throw from green belt and woodlands and just half a mile from all the facilities that Potters Bar High Street offers. Everything is close by for residents, families and friends.

The home boasts a café, salon, shop, spa, cinema room, spacious landscaped gardens, along with generous sized beautifully decorated bedrooms and a range of lounge areas, whether looking to enjoy company or quiet contemplation. The warm, cosy and personal touches make Cuffley Manor a perfect choice for residential care.


Is Our Home Purpose Built
Yes

How Many Floors We Have
4

Who Owns Our Building
Private

Communal Rooms
Coffee Shop / Café, Dining Rooms, Library, Sitting Rooms, TV Lounges.

What Else Do We Provide
Beauty Salon, Cinema, Coffee Shop, GP, Hairdressers, Lift, Physiotherapy.

Our Garden
Communal Garden, Communal Patio, Private Garden(s), Seating, Secure Garden, Wheelchair Friendly Access.

How 'Smart' Are We?
Combined Heat & Power (CHP), Electronic Visitor Register, Individual Heating Controls, Reduce Plastic Use.

Brochures
Cuffley Manor Brochure.pdf Cuffley Manor Brochure.pdf

Our Photos

Description

Our rooms are beautifully decorated with en suite facilities. Residents are encouraged to bring along some home comforts.


About Our Rooms
Number Of Rooms 60
Number Of Ensuite Rooms 60

Type Of Room
Single Room.

Room Features
Furnished, Garden View.

Room Facilities
Internet Access, Telephone Point, Wifi.

Our Photos
Description

Our professionally qualified and dedicated staff are here to provide you with a bespoke quality service, within a home from home and friendly environment


Our Team
Kay Mitchell
Kay Mitchell
The Registered Manager

I am the Home Manager at Cuffley Manor and have over 15 years’ experience within the Care home sector.
Although my background had always been in accountancy since leaving school, I felt there was something missing.  I was first introduced to care 15 years ago, and can honestly say, I have never looked back.  Since then I have progressed from Health Care Assistant to Senior Carer, Deputy Manager and for the past 8 years, have been in a General/Home Managers position.
I am very passionate about providing not only an excellent standard of care but also an environment in which residents and the team are able to enjoy living and working in a home with a warm, friendly and fun atmosphere.  I am extremely proud to be part of the TLC family.

Sara Ramalho
Sara Ramalho
Care Services Manager

I am the Care Services Manager at Cuffley Manor, and I have worked previously as a researcher in social care with unemployed women, elderly people and people with disabilities.

Originally from Portugal, in 2006 I come to the UK to work in a care home in North London. Now I’ve taken on a new challenge and my main aim is to support the wonderful residents here, to get the very best out of life and ensure they are receiving all the care they need.

Iva Ferrari
Iva Ferrari
Hotel Services Manager

I successfully completed my MBA in 2002 and have extensively worked in the hospitality industry for over 12 years, gathering a wealth of experience and knowledge.

I am extremely passionate about delivering customer excellence and a high standard of service to all residents and visitors, ensuring perfection in all areas.

I am proud that our wellbeing and activities team are part of my department and that residents’ days are full of fun and interactive things to do.

Maria Servan
Maria Servan
Community Development Manager

With over 15 years’ experience of sales and marketing in the hospitality sector, I still enjoy developing every day in my career, from studying new approaches to learning from those I meet along the way.

I will be ensuring that anyone looking for care for their loved ones receives a warm welcome here at Cuffley Manor.

I love meeting residents and their families, getting to know their life stories to provide a care solution that is tailored to them.

Lyju Jose
Lyju Jose
Care Services Manager

Prior to moving to the UK, I was a Registered Nurse (RN) working as a staff nurse for three years in an Emergency Care Unit, in New Delhi, India. I came to the UK in 2008, initially to study for an NVQ Level 4 in Health and Social Care, as part of understanding both the social and medical care provided in the UK.I was fortunate to be able to work for  Care Homes, initially as a Senior Care Assistant. As I developed my skills, knowledge, and exposure to the care home environment, I was promoted to Team Leader, then an opportunity became available to become an Assistant Manager since 2016.I joined the TLC group as a Care Service Manager at Cuffley Manor in May 2021 and I am loving the family atmosphere here. I am very passionate about care and people, and I strive to ensure that our residents are receiving outstanding person-centred care in a safe homely environment.

Mark Arrowsmith
Mark Arrowsmith
Hotel Service Manager

I have worked within care of the elderly for nearly 10 years, starting as a carer and progressing to senior care. I then discovered a passion to create and facilitate meaningful and engaging activities for the Elderly and have since taken part in developing dementia strategies. Although I very much enjoyed the Head of Wellbeing role here at Cuffley Manor, my recent promotion to HSM, means I get the best of both worlds. I am still very much involved with the wellbeing team and the activities we offer.

Adriana Axente
Adriana Axente
HR/Finance Manager

I joined TLC in 2019 and enjoyed being in Care rather than hotels where I previously worked. Moving to care was the best decision of my life and I feel helped me discover myself. I have been nominated 3 times for national care awards, Housekeeper of the year in 2019 and a finalist for British care awards, all whilst with TLC.  I wanted to challenge myself a little further and do something that would include my passion for numbers. After studying and gaining confidence, I was successful in applying for the role of admin assistant.

Graham Roffey
Graham Roffey
Head Chef

I have worked at Cuffley Manor for three years, originally as an Assistant Chef and I have since progressed into a Head Chef role. I am approaching my first year as Head Chef and with the help of Support Office, the training team, my Home Manager I have come such a long way.
They give me the necessary training required and confidence to develop my Chef skills to management level. I would like to thank everyone who has helped me along this wonderful journey and for giving me a chance to become Head Chef.

Weekly Fees Start From Fee
Residential Fees From / Price Per Week £1,555.00

Funding Types
Local Authority Hertfordshire
Region East
We Accept Self-Funding Clients Yes
We Accept Local Authority Funding Yes
We Accept NHS Continuing Healthcare Yes
We Accept Local Authority funding with a Third Party Top-Up Yes

Choice Dining Logo

Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.

To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. For more information about Choice Dining please click here.

Styles of Food Pink tick icon Gluten-free Pink tick icon Pureed Pink tick icon Vegan Pink tick icon Vegetarian
Our Menu Pink tick icon Cuffley-Sample menu.jpg
Our Photos
Activities Are So Important

As a part of your care arrangement, you will be supported with basic and physical activities of daily living to live as ordinary life as possible, suited to your abilities.


Our Photos

Activities At Home
1 to 1 Activities, Bingo, Birthday Celebrations, Board Games, Card Games, Cooking, Crafts, Crosswords, Exercise Class, Flower Arranging, Knitting / Embroidery, Music Entertainment, Painting, Quiz Games, Reminiscence, Word Games.

Activities Outside Our Home
Local Tourist Attractions, Park, Pub, Shopping.
Our Pets

To be arranged with the management


Can You Bring Your Pet
Yes

Coopers Lane Road
Potters Bar
Hertfordshire
EN6 4AA

Regulator: CQC

Current Ratings
Overall Good
Safe Good
Well Led Good
Caring Good
Responsive Good
Effective Good
Inspection Reports
Last inspected 12th October 2017
Last rated 13th January 2018
Reports

13th January 2018

Registration Date 21st July 2016
Service Provider Cooperscroft Care Home Limited, HA3 5AA
Transport
Bus Stop nearby, Car Park, Train Station nearby.

Places of Worship
Anglican Church, Methodist Church.

Nearby Services
Hospital, Park, Pub, Restaurant, Shops.

Frequently asked questions about Cuffley Manor Care Home

Cuffley Manor Care Home was given an overall rating of "Good" by the CQC in January 2018.
Cuffley Manor Care Home provides Dementia, Respite and Residential care.
Cuffley Manor Care Home has 60 rooms.
Prices for Cuffley Manor Care Home start from £1,555.00 per week.
Cuffley Manor Care Home is owned by TLC Care.
Yes. Cuffley Manor Care Home does offer Residential care.
Yes. Cuffley Manor Care Home does offer Respite care.
Yes. Cuffley Manor Care Home does provide care for people with Dementia.
Cuffley Manor Care Home comes under Hertfordshire.
Cuffley Manor Care Home accepts Local Authority clients.
Cuffley Manor Care Home accepts NHS Continuing Healthcare clients.
Kay Mitchell is the manager of Cuffley Manor Care Home.

Profile Last Updated: 08 Aug 2022 | Report this Profile

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