TLC Cooperscroft Care Home
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Coopers Lane Road
Potters Bar
Hertfordshire
EN6 4AE
| Care Type | Care Home |
|---|---|
| Care Category | Nursing | Dementia | Respite |
| Availability | Yes |
| Weekly Prices From | £2,110.00 |
| Regulator's Rating | Outstanding |
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Meet The Manager
Marion Wak-Williams is Home Manager at TLC Cooperscroft Care Home.
Marion Wak-Williams brings over 15 years of experience in the care home sector to her role as Home Manager at the Outstanding-rated Cooperscroft Care Home. She qualified as a Registered Nurse in 2010 and began her career in the NHS before moving into private care where she discovered her passion for building strong relationships with residents and their families.Marion has progressed through a variety of roles starting as a Health Care Assistant and moving on to become a Senior Carer a Deputy Manager and then a Home Manager. For the past 8 years she has led care homes with a focus on providing a warm friendly and supportive environment for both residents and staff.Before joining Cooperscroft Marion was the Home Manager at Cuffley Manor Care Home where she was proud to be part of the TLC Care family. She is also an accredited End of Life Care Champion through Marie Curie Hospice and has led services that achieved Outstanding ratings from the Care Quality Commission.
Cooperscroft is a luxury care home situated in the affluent and calm area of Potters Bar, Hertfordshire. Here at our nursing home, we offer award-winning dementia care, nursing care, respite care, palliative care, Alzheimer’s care, and many other specialist care services delivered by our teams of registered nurses. On top of the outstanding care services, our residents can enjoy a plethora of premium amenities and take part in variety of different activities in a comfortable environment, which help them stay active physically, mentally and socially.
At Cooperscroft we have established a friendly atmosphere and strong community, encouraging everyone to socialise and share their stories. We put a strong focus on communication, ensuring our residents, their family members and loved ones are informed and have answers to all of their questions. We also understand how hard it can be to transition into life in a care home, therefore our empathetic team dedicated team always help residents personalise their rooms, dietary requirements and activities, in hopes of helping them feel more settled and at home.
Cooperscroft Care Home
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Convalescence, End of Life, High Dependency, Learning Disability (ALD), Mental Healthcare, Nursing Dementia / EMI, Palliative, Personal care, Reablement, Support for Couples. |
| Disability Support | Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound. |
| Medication | By Mouth, Change Catheter, Injection, Suppository. |
| Nursing Specialisms | Alcohol and Drugs misuse, Cancer, Crohns, Crohn's Disease, Depression, Diabetes, Huntington Disease, Liver Disease, Motor Neurone Disease (MND), Multiple Sclerosis, Muscular Dystrophy (MD), Parkinson's Disease, Schizophrenia, Stroke, Ulcerative Colitis. |
| Type Of Dementia | Mild Dementia, Moderate Dementia, Severe Dementia (EMI). |
| Dementia Behaviour | Challenging Behaviour, Wandering . |
| Dementia Specialisms | Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Picks Disease, Vascular Dementia. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
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We are working within the government guidelines to help protect our staff and clients. |
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| Infection Control Initiatives in place | ||
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
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Infection Screening | We are using technology to screen for infections & monitor symptoms. |
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Sterilisation & Disinfection Devices | We are using sterilisation and/or disinfection devices within our care setting. |
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Virus Testing | We are testing for viral infection when symptoms present within our care setting. |
| Safe Visiting Space | |||||
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| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) The Care Organisation has not indicated availability Mobile Phone Network Coverage (mobile “signal”) The Care Organisation has not indicated availability Telephone for external calling The Care Organisation has not indicated availability Family Portal Yes, our care home has provides families with a family portal. Find out more about Family Portals. |
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on Facebook| Minimum Age |
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| 65 |
| Our Building and Facilities |
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Situated in Potters Bar, Cooperscroft Care Home provides specialist nursing care in a tranquil environment set within a beautiful water garden. The café, salon, cinema and lounge areas make this home the perfect care home for loved ones to receive. This Potters Bar care home provides its residents with comfortable space and living areas. |
| Is Our Home Purpose Built |
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| Yes |
| The Year Our Home Was Built |
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| 1 Jan 2012 |
| How Many Floors We Have |
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| 3 |
| Who Owns Our Building |
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| Private |
| Communal Rooms |
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| Activities Room, Bar / Pub, Bistro, Coffee Shop / Café, Dining Rooms, Library, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
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| Assisted Bathroom, Beauty Salon, Chiropodist, Cinema, Coffee Shop, Hairdressers, Lift, Spa. |
| Our Garden |
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| Communal Garden, Communal Patio, Pond or Lake, Private Garden(s), Scenic Views, Seating, Secure Garden, Sensory Garden, Wheelchair Friendly Access. |
| How 'Smart' Are We? |
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| Electronic Visitor Register, Individual Heating Controls, Reduce Plastic Use. |
| Our Photos |
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| Description |
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Our bedrooms are beautifully decorated with en-suite facilities. Residents are encouraged to bring along some home comforts for the personal and familiar touch. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 60 |
| Number Of Ensuite Rooms | 60 |
| Type Of Room |
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| Single Room. |
| Room Features |
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| Furnished, Garden View. |
| Room Facilities |
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| Internet Access, Telephone Point, Wifi. |
| Our Photos |
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| Weekly Fees Start From | Fee |
|---|---|
| Nursing Fees From / Price Per Week | £2,110.00 |
| Nursing Dementia Fees From / Price Per Week | £2,110.00 |
| Respite Fees From / Price Per Week | £2,310.00 |
| Funding Types | |
|---|---|
| Local Authority | Hertfordshire |
| Region | East |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | Yes |
| We Accept NHS Continuing Healthcare | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Styles of Food |
 Gluten-free
Pureed
Vegan
Vegetarian
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|---|---|
| Dining Locations |
Bedroom Dining
Bistro
Café
Lounge/Diner
Restaurant
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| Dining Styles |
Hot Trolley
Room Service
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| Hospitality |
Guests are welcome for dinner (Covid permitting)
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| Our Photos |
The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Our menu has been verified by a registered nutritional therapist or dietitian.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
Hot Trolley
Room Service
A critical component for good health.
5 Star Rated by UK Food Standards. Hand hygiene for both residents and staff.
We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
A Private Dining room is bookable for residents and their families.
Families are invited for meals [Covid permitting].
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to a Bistro.
Residents have access to Dining Room.
Residents have the option of dining in their own room.
Staff sit with the residents they support when they dine.
Residents can order food not on the menu, or have access to an ‘evergreen menu’.
Residents have access to a flexible meal service beyond defined times.
More than one option is available at mealtimes for all residents, including those with special and theraputic diets.
Residents with dementia are shown food or visual menus to help them decide.
There is a weekly menu.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Gluten-free food can be served.
Vegan food can be served.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Staff are hospitality trained to present / serve meals.
Tables are well laid.
We have food theme days/nights.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
Being environmentally and socially responsible and thoughtful.
We correctly dispose of our waste.
We have a waste management system.
We monitor our food waste.
We use locally sourced and locally grown or reared food.
We use organically grown food.
Our energy usage is well maintained.
We are actively reducing food mileage.
| Activities Are So Important |
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As a part of your care arrangement, you will be supported with basic and physical activities of daily living to live as ordinary life as possible, suited to your abilities |
| Our Photos |
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| Activities At Home |
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| 1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Choir, Cooking, Crafts, Crosswords, Dancing, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Music Therapy, Painting, Pet Therapy, Quiz Games, Reminiscence, Singing, Themed Events, Visiting Entertainment, Word Games. |
| Activities Outside Our Home |
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| Garden Centre, Local Tourist Attractions, Park, Pub, Shopping, Shopping Centre. |
| Our Pets |
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At Home Manager discretion |
| Can You Bring Your Pet |
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| No |
Coopers Lane Road
Potters Bar
Hertfordshire
EN6 4AE
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Outstanding |
| Safe | Good |
| Well Led | Outstanding |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
| Inspection Reports | |
| Last inspected | 29th November 2023 |
| Last rated | 9th January 2024 |
| Current Report |
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| Historic Reports |
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| Registration Date | 3rd September 2015 |
| Service Provider | Cooperscroft Care Home Limited, HA3 5AA |
TLC Cooperscroft Care Home Care Home - Care Quality Commission (cqc.org.uk)
| Transport |
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| Bus Stop nearby, Car Park, Train Station nearby. |
| Places of Worship |
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| Anglican Church. |
| Nearby Services |
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| Church, Hospital, Local Walks & Bike Rides, Park, Pub, Restaurant, Shops. |
Frequently asked questions about TLC Cooperscroft Care Home
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