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Clement Road
Chell
Stoke-on-trent
Staffordshire
ST6 6JN

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Profile Strength
Excellent 100%
Care Type Care Home
Care Category Nursing | Dementia | Respite | Residential
Availability Yes
Weekly Prices From £800.00
Regulator's Rating Good
Clement Court logo
Meet The Manager

Rebecca MacKenzie is Registered Manager at Clement Court.

Hello, my name is Rebecca,

I have been qualified as a nurse for 8 years. I decided to go into nursing due to personal experience following my mum having cancer.

I am passionate about developing relationships with people in long term care placements. I pride myself in being hands on in my role and ensuring that I develop good relationships with residents, families and team members to ensure the delivery of quality person centred care.

Rebecca MacKenzie

Clement Court strives to provide the very best standards of care to all residents. With extensive experience, the family-run home can provide high-quality care and ensures each resident is treated with dignity and respect.

The well-presented home in Stoke-on-Trent can care for people with a range of needs, including old age, dementia, physical disability, cancer, MS, Motor Neurone Disease and other such illnesses. The care team are all people who truly care about the residents and go above and beyond to ensure their time at Clement Court is enjoyable. 

The home has 80 single rooms (although there are 3 that could be used as double rooms), of which 59 have en-suite WC facilities.

The care team are well trained and qualified to deliver the very best of care. With care plans tailored to each person, the individual needs of residents are highlighted and the support and care provided ensures that independence, choice and dignity are promoted at all times.

Daily life at Clement Court is enhanced by a ‘hidden gem’ of an enclosed garden, flowers, shrubs and raised beds. Many of the rooms overlook the garden and through the double doors from reception, the area is easily be accessed by residents and visitors and offers a really pleasant place for everyone to enjoy.

OUR MISSION

Together we are dedicated to enhancing the wellbeing of all, through quality, excellence and fun.

OUR VALUES

Humility Accountability Achievement Passion Integrity

OUR VISION

To be the home of choice in our local communities


Clement Court Care Home Virtual Tour
Care Options We Can Provide
Support For Companionship, Convalescence, End of Life, High Dependency, Learning Disability (ALD), Mental Healthcare, Palliative, Personal care, Physiotherapy, Reablement, Support for Couples.
Disability Support Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound.
Medication By Mouth, Change Catheter, Electronic Medication Management, Injection, Suppository.
Nursing Specialisms Aids, Alcohol and Drugs misuse, Cancer, Cerebral Palsy, Chronic Traumatic Encephalopathy (CTE), Crohn's Disease, Depression, Diabetes, Epilepsy, Heart Disease, Huntington Disease, Korsakoff, Liver Disease, Lung Disease, Motor Neurone Disease (MND), Multiple Sclerosis, Muscular Dystrophy (MD), Normal Pressure Hydrocephalus, Pain Management, Parkinson's Disease, Posterior Cortical Atrophy, Schizophrenia, Stroke, Traumatic Brain Injury, Ulcerative Colitis.
Type Of Dementia Mild Dementia, Moderate Dementia, Severe Dementia.
Dementia Behaviour Agitation / Restlessness, Challenging Behaviour, Disrupted Sleep Patterns, Mild Forgetfulness, Wandering .
Dementia Specialisms Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Picks Disease, Vascular Dementia.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

What we're doing to keep residents & visitors safe

We are following the advise of National and Local authorities including Public Health England and our local Infection Control and Prevention team.

The Home's team will inform you about what arrangements are in place to keep you, our residents and team members as safe as possible. All necessary protective equipment will be supplied and visitors may be asked to complete Lateral Flow tests.

Team members and residents are being tested as per the latest guidelines.

Many thanks for your patience.

Infection Control Initiatives in place
safe-tick Independent Assessments We have been independently assessed in our approach to infection control.
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Infection Screening We are using technology to screen for infections & monitor symptoms.
safe-tick Regulatory Assessment We have been assessed by the care regulator in our approach to infection control.
safe-tick Sterilisation & Disinfection Devices We are using sterilisation and/or disinfection devices within our care setting.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Infection Prevention & Control (IPC) - Regulator’s Assessment
In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below.
Regulator: CQC
safe-tick Admission The provider assured the regulator that it was admitting people safely to the service.
safe-tick Policies The provider assured the regulator that its infection prevention and control policy was up to date.
safe-tick Premises The provider assured the regulator that it was promoting safety through the layout and hygiene practices of the premises.
safe-tick Shielding The provider assured the regulator that it was using personal protective equipment effectively and safely.
safe-tick Staffing The provider assured the regulator that it was making sure infection outbreaks can be effectively prevented or managed.
safe-tick Testing The provider assured the regulator that it was accessing testing for people using the service and staff.
safe-tick Use of PPE The provider assured the regulator that it was using personal protective equipment effectively and safely.
safe-tick Visitors The provider assured the regulator that it was preventing visitors from catching and spreading infections.
To view the provider’s latest Inspection Reports, Click here.
Safe Visiting Space
safe-tick We have a safe visiting space

A safe visiting space has been created in a room separate to the main building, which is accessed from outside. 

Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

Yes, our care home has WiFi in all our resident’s rooms.

Mobile Phone Network Coverage (mobile “signal”)

Yes, our care home has mobile phone signal in all our resident’s rooms.

Telephone for external calling

No, our care home does not provide a telephone in residents’ rooms.

Family Portal

Yes, our care home has provides families with a family portal. Find out more about Family Portals here.

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Minimum Age
18

LGBTQ Welcome
Yes
Contract
Harbour Contract .doc
Our Building and Facilities

Our home is purpose-built which means it’s easy for us to meet the needs of our residents.

All of our bedrooms are a good size. The well-presented home in Stoke-on-Trent can care for people with a range of needs, including old age, dementia, physical disability, cancer, MS, Motor Neurone Disease and more. 

There are plenty of communal areas for residents to enjoy time together or to find a space for some quiet time. The home has ample gardens for the residents to relax in and to pursue outdoor activities, if they wish.


Is Our Home Purpose Built
Yes

How Many Floors We Have
2

Who Owns Our Building
Private

Communal Rooms
Activities Room, Bar / Pub, Conservatory, Dining Rooms, Sitting Rooms, TV Lounges.

What Else Do We Provide
Assisted Bathroom, Beauty Salon, Chiropodist, Chiropractor, Dentist, GP, Hairdressers, Lift, Minibus, Nutritionist, Optician, Physiotherapy, Smoking Area.

Our Garden
Communal Garden, Communal Patio, Pond or Lake, Scenic Views, Seating, Secure Garden, Sensory Garden, Summer House, Vegetable Plot, Wheelchair Friendly Access.

How 'Smart' Are We?
Individual Heating Controls, Interactive Digital Touch Table.

Brochures
Clement-Court-Brochure-Digital-Print.pdf

Our Photos

Description

The home has 80 single rooms (although there are 3 that could be used as double rooms), of which 59 have en-suite WC facilities.

All rooms are a good size and we encourage anyone moving to Clement Court to personalise their rooms with a little bit of home. This might be with photos, paintings, pictures or ornaments.


About Our Rooms
Number Of Rooms 80
Number Of Ensuite Rooms 59
We offer these types of ensuite rooms: WC and Basin.

Type Of Room
Double Room, Shared Room, Single Room.

Room Features
Direct Garden Access, Furnished, Garden View, Step Free Access, Unfurnished.

Room Facilities
Alarm, Freeview TV, Internet Access, Wifi.

Our Photos
Description

Our care team are all people who truly care about the residents and go above and beyond to ensure their time at Clement Court is enjoyable.

Every resident is treated as an individual and we believe this is why we are rewarded with so many smiles daily.

We love what we do!


Our Team
Annette Ramsden
Annette Ramsden
Deputy Manager

Hello, my name's Annette,

I have been working in care for 8 years, with experience in community care before joining a residential care setting. I have worked as a Care Assistant before progressing to become a Care Home Assistant Practitioner (CHAP) and more recently joining the management team as the Deputy Manager. 

I am passionate about ensuring that our residents live happy and fulfilled lives, ensuring that their dignity is maintained at all times.

Maxine Bagnall
Maxine Bagnall
Activities Co-ordinator

Maxine has been employed in various roles at Clement Court. She has been an activities co-ordinator for 2 years. 

Maxine is passionate about seeing our residents express their individuality and has been instrumental in the creation of our salon and bar. 

Maxine is a qualified nail technician and loves helping residents to look and feel their best in the salon.

Rebecca MacKenzie
Rebecca MacKenzie
Registered Manager

Hello, my name is Rebecca,

I have been qualified as a nurse for 8 years. I decided to go into nursing due to personal experience following my mum having cancer.

I am passionate about developing relationships with people in long term care placements. I pride myself in being hands on in my role and ensuring that I develop good relationships with residents, families and team members to ensure the delivery of quality person centred care.

Weekly Fees Start From Fee
Residential Fees From / Price Per Week £800.00
Nursing Fees From / Price Per Week £1,000.00
Residential Dementia Fees From / Price Per Week £800.00
Nursing Dementia Fees From / Price Per Week £1,000.00
Respite Fees From / Price Per Week £800.00

Funding Types
Local Authority Stoke-on-Trent
Region West Midlands
We Accept Self-Funding Clients Yes
We Accept Local Authority Funding Yes
We Accept NHS Continuing Healthcare Yes
We Accept Local Authority funding with a Third Party Top-Up Yes

Choice Dining Logo

Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.

To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. For more information about Choice Dining please click here.

Styles of Food Pink tick icon Gluten-free Pink tick icon Halal Pink tick icon Kosher Pink tick icon Pureed Pink tick icon Vegan Pink tick icon Vegetarian
Dining Locations Pink tick icon Bedroom Dining Pink tick icon Lounge/Diner
Dining Styles Pink tick icon A la Carte Pink tick icon Room Service
Hospitality Pink tick icon Guests are welcome for dinner (Covid permitting)
Our Photos

The preparation, nutritional value and presentation of food.

Pink tick icon Attractive drinks and adaptive cups/glasses are available and accessible where needed.


Pink tick icon Individual dietary needs are person centred.


Pink tick icon Meals reflect the nutritional needs of the residents.


Pink tick icon Our menu has been verified by a registered nutritional therapist or dietitian.


Pink tick icon Our menu is balanced.

Pink tick icon Snacks are provided for residents that require texture-modified food.


Pink tick icon Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).

Pink tick icon A la Carte


Pink tick icon Room Service

A critical component for good health.

Pink tick icon We are following best practice including NICE guidelines as a standard.

Pink tick icon We are conducting internal and/or 3rd party food safety audits.

Pink tick icon We have allergen management policies in place.

A freedom to eat the food you want, when you want it.

Pink tick icon Families are invited for meals [Covid permitting].


Pink tick icon Residents dining in their own room have the same food options as elsewhere.


Pink tick icon Residents dining in their own room have their food presented to same standard as elsewhere.


Pink tick icon Residents have access to Dining Room.


Pink tick icon Residents have the option of dining in their own room.


Pink tick icon Staff sit with the residents they support when they dine.

Pink tick icon Residents can order food not on the menu, or have access to an ‘evergreen menu’.


Pink tick icon Residents have access to a flexible meal service beyond defined times.

Pink tick icon More than one option is available at mealtimes for all residents, including those with special and theraputic diets.


Pink tick icon Residents with dementia are shown food or visual menus to help them decide.


Pink tick icon There is a weekly menu.

Pink tick icon Residents are involved in the creation of the menu.

Pink tick icon The best interest choices are made for residents unable to make their own choices.

Understanding the wants and requirements of every individual be it cultural, religious or dietary.

Pink tick icon Halal food can be served.


Pink tick icon Kosher food can be served.

Pink tick icon Gluten-free food can be served.


Pink tick icon Vegan food can be served.


Pink tick icon Vegetarian food can be served.


Pink tick icon We can support people with Diabetes.

Delivering a respectful and quality service.

Pink tick icon Residents are given appropriate and dignified crockery / glassware and cutlery.

Pink tick icon Tables are well laid.


Pink tick icon We have food theme days/nights.

Pink tick icon Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.

Pink tick icon Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).


Pink tick icon We promote an inclusive dining experience.

Pink tick icon There are no unnecessary disruptions during mealtimes.

Being environmentally and socially responsible and thoughtful.

Pink tick icon We correctly dispose of our waste.


Pink tick icon We have a waste management system.


Pink tick icon We monitor our food waste.

Pink tick icon Residents can get involved in the growing of food and/or ingredients on site.


Pink tick icon We grow some food and/or ingredients on site.

Pink tick icon Our energy usage is well maintained.

Activities Are So Important

Activities are an important part of life for everyone at Clement Court. 

For some it may be a gentle hand massage and for others it may be taking part in the Virtual Olympics!

Our talented Activities Co-ordinator ensures that the varied activities calendar meets the needs of all of our residents.

Understandably, COVID-19 has impacted on our ability to go out and about as easily but we're certainly making up for it by being creative and having lots of fun here at home!


Our Photos

Timetables
Harbour Activities Schedule.docx

Activities At Home
1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Cooking, Crafts, Crosswords, Dancing, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Music Therapy, Painting, Pet Therapy, Quiz Games, Religious Services, Reminiscence, Residents' Committee, Singing, Themed Events, Visiting Entertainment, Word Games.

Activities Outside Our Home
Garden Centre, Local Tourist Attractions, Park, Pub, Shopping, Shopping Centre.
Our Pets

We know that the bond between an owner and their pet is a very special one; that's why at Clement Court, we welcome for residents to bring their pets with them to live in the home. Clement Court will carry out all the necessary checks and risk assessments to ensure that all residents and pets are safe and happy.  Our team are also happy to help with caring for any pets on a daily basis. They are guaranteed get all the love and attention needed not only from their owner, but from everyone in the home!


Can You Bring Your Pet
Yes

How We Help With Your Pet
Feeding, Sanitation, Walking.

We Welcome
Birds, Cats, Dogs, Others (subject to review), Rabbits, Reptiles.

Clement Road
Chell
Stoke-on-trent
Staffordshire
ST6 6JN

Regulator: CQC

Current Ratings
Overall Good
Safe Good
Well Led Good
Caring Good
Responsive Good
Effective Good
Inspection Reports
Last inspected 24th May 2022
Last rated 23rd June 2022
Reports

23rd June 2022

Registration Date 1st May 2020
Service Provider Harbour Healthcare Ltd, SK4 1RD
Transport
Bus Stop nearby, Car Park, Car Park on-site.

Places of Worship
Anglican Church, Catholic Church, Methodist Church, Mosque.

Nearby Services
Chemist, Church, Hospital, Local Walks & Bike Rides, Park, Pub, Restaurant, Shops, Surgery.
Our Awards
Carehome.co.uk Top 20 Award for the 4th year running Carehome.co.uk Top 20 Award for the 4th year running

Frequently asked questions about Clement Court

Clement Court was given an overall rating of "Good" by the CQC in June 2022.
Clement Court provides Nursing, Dementia, Respite and Residential care.
Clement Court has 80 rooms.
Prices for Clement Court start from £800.00 per week.
Clement Court is owned by Harbour Healthcare.
Yes. Clement Court does offer Residential care.
Yes. Clement Court does offer Respite care.
Yes. Clement Court does provide care for people with Dementia.
Clement Court comes under Stoke-on-Trent.
Clement Court accepts Local Authority clients.
Clement Court accepts NHS Continuing Healthcare clients.
Rebecca MacKenzie is the manager of Clement Court.

Profile Last Updated: 09 Aug 2022 | Report this Profile

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