Norley Hall Care Home | Care Home | Wigan, WN5 9LP

Norley Hall Care Home

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Norley Hall Avenue
Greater Manchester


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Care Type Care Home
Care Category Residential | Dementia | Respite
Availability Yes
Regulator's Rating Good
Meet The Manager

Kathryn Rimmer is The Home Manager at Norley Hall Care Home.

Kathryn is The Home Manager at Norley Hall Care Home.

Kathryn has been in the health and social care sector for over 30 years now, starting out as a young care assistant at just the age of 19. It was while working with dementia residents especially that she found her calling and knew that this was what she wanted to do.

From assistant cook to carer to senior, working as a theatre assistant in the hospital environment also, working her way up to home manager almost 8years ago.

She has achieved all NVQs in health and social care from 2 to 4 and up to a Diploma level 5 in Leadership and Management.

She is a very interactive manager and loves nothing better than to sit and chat with each of the residents that we care for at Windsor house. Her aim is that each and every one of them feels like part of our family.

She is very cheerful and positive and leads by example, to deliver the highest standard of care possible.

Kathryn Rimmer

A stunning purpose built care home located within a short drive from the M6 and central Wigan, Norley Hall offers amongst the most specialist and tailored dementia and residential care in the region. Benefitting from a substantial conservatory and ample recreational space, the home has been designed for comfortable living.

The home has been an established care home for over 40 years and continues to provide you with that home from home feeling from the moment you walk through the front door. The second floor of the home is dedicated to specialised Dementia care with those with high levels of caring needs in mind.

Life at Norley Hall Care Home
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Care Options We Can Provide
Support For Companionship, Personal care.
Disability Support Physical Disability, Physically Frail, Walking Frame.
Medication By Mouth.
Type Of Dementia Mild Dementia, Moderate Dementia.
Dementia Behaviour Agitation / Restlessness, Disrupted Sleep Patterns, Mild Forgetfulness, Wandering .
Dementia Specialisms Alzheimer's.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

Infection Control Initiatives in place
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Safe Visiting Space
safe-tick We have a safe visiting space
Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

The Care Organisation has not indicated availability

Mobile Phone Network Coverage (mobile “signal”)

The Care Organisation has not indicated availability

Telephone for external calling

The Care Organisation has not indicated availability

Family Portal

Yes, our care home has provides families with a family portal. Find out more about Family Portals here.

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Minimum Age

Our Building and Facilities

With stunning views of nearby beauty spot, Rivington Pike, and the lovingly nurtured sensory garden and indoor park, Norley Hall provides you with the perfect surroundings to enjoy living the life you have become accustomed to with the reassurance of the best care and facilities available to you.

Is Our Home Purpose Built

How Many Floors We Have

Who Owns Our Building

Communal Rooms
Conservatory, Dining Rooms, Sitting Rooms, TV Lounges.

What Else Do We Provide
Assisted Bathroom, Hairdressers, Lift.

Our Garden
Communal Garden, Private Garden(s), Seating, Wheelchair Friendly Access.

How 'Smart' Are We?
Individual Heating Controls.


Our Photos


Wherever you live, you want your bedroom to be a personal space. Somewhere you can relax, unwind and truly feel at home. That’s exactly what we provide for our residents at Norley Hall. Staying with us, guests can bring their own treasured items to add a personal touch to their bedroom – whether it’s photographs, keepsakes or just their favourite ornaments.

About Our Rooms
Number Of Rooms 52
Number Of Ensuite Rooms 51

Type Of Room
Shared Room, Single Room.

Room Features
Furnished, Garden View.

Room Facilities
Telephone Point.

Our Photos
Funding Types
Local Authority Wigan
Region North West
We Accept Self-Funding Clients Yes
We Accept Local Authority Funding Yes
We Accept NHS Continuing Healthcare Yes
We Accept Local Authority funding with a Third Party Top-Up Yes

Choice Dining Logo

Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.

To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. For more information about Choice Dining please click here.

Styles of Food Pink tick icon Gluten-free Pink tick icon Halal Pink tick icon Kosher Pink tick icon Pureed Pink tick icon Vegan Pink tick icon Vegetarian
Dining Locations Pink tick icon Bedroom Dining Pink tick icon Bistro Pink tick icon Café Pink tick icon Lounge/Diner
Dining Styles Pink tick icon A la Carte Pink tick icon Room Service
Hospitality Pink tick icon Guests are welcome for dinner (Covid permitting)
Our Photos

The preparation, nutritional value and presentation of food.

Pink tick icon Attractive drinks and adaptive cups/glasses are available and accessible where needed.

Pink tick icon Individual dietary needs are person centred.

Pink tick icon Meals reflect the nutritional needs of the residents.

Pink tick icon Our menu is balanced.

Pink tick icon Snacks are provided for residents that require texture-modified food.

Pink tick icon Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).

Pink tick icon A la Carte

Pink tick icon Room Service

A critical component for good health.

Rating badge

Pink tick icon 5 Star Rated by UK Food Standards.

Pink tick icon Hand hygiene for both residents and staff.

Pink tick icon We are following best practice including NICE guidelines as a standard.

Pink tick icon We are conducting internal and/or 3rd party food safety audits.

Pink tick icon We have allergen management policies in place.

A freedom to eat the food you want, when you want it.

Pink tick icon A Private Dining room is bookable for residents and their families.

Pink tick icon Families are invited for meals [Covid permitting].

Pink tick icon Residents dining in their own room have the same food options as elsewhere.

Pink tick icon Residents dining in their own room have their food presented to same standard as elsewhere.

Pink tick icon Residents have access to a Bistro.

Pink tick icon Residents have access to Dining Room.

Pink tick icon Residents have the option of dining in their own room.

Pink tick icon Staff sit with the residents they support when they dine.

Pink tick icon Residents can order food not on the menu, or have access to an ‘evergreen menu’.

Pink tick icon Residents have access to a flexible meal service beyond defined times.

Pink tick icon More than one option is available at mealtimes for all residents, including those with special and theraputic diets.

Pink tick icon Residents with dementia are shown food or visual menus to help them decide.

Pink tick icon There is a weekly menu.

Pink tick icon We offer catering for special events.

Pink tick icon Residents are involved in the creation of the menu.

Pink tick icon The best interest choices are made for residents unable to make their own choices.

Understanding the wants and requirements of every individual be it cultural, religious or dietary.

Pink tick icon Halal food can be served.

Pink tick icon Kosher food can be served.

Pink tick icon Gluten-free food can be served.

Pink tick icon Vegan food can be served.

Pink tick icon Vegetarian food can be served.

Pink tick icon We can support people with Diabetes.

Delivering a respectful and quality service.

Pink tick icon Residents are given appropriate and dignified crockery / glassware and cutlery.

Pink tick icon Tables are well laid.

Pink tick icon We have food theme days/nights.

Pink tick icon Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.

Pink tick icon Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).

Pink tick icon We promote an inclusive dining experience.

Pink tick icon There are no unnecessary disruptions during mealtimes.

Being environmentally and socially responsible and thoughtful.

Pink tick icon We correctly dispose of our waste.

Pink tick icon We have a waste management system.

Pink tick icon We monitor our food waste.

Pink tick icon We use locally sourced and locally grown or reared food.

Pink tick icon We are actively reducing food mileage.

Activities Are So Important

As part of our luxury service, staff at Norley Hall do their utmost to help residents live life to the full. As well as providing expert care and support, we help residents enjoy a wide range of activities on a daily basis:

Keep up with hobbies, whatever they may be

Pursue new interests, with support from carers in arts, crafts, gardening, baking and much more

Spend time reading, watching new movies or playing games with friends and staff

Stay active with supported physical sessions as well as mental and sensory enrichment

Enjoy time outdoors in our beautiful sensory gardens

Join carers on days out, attend parties or take part in fundraising events

Our Photos

Activities At Home
1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Cooking, Crafts, Crosswords, Flower Arranging, Knitting / Embroidery, Music Entertainment, Painting, Quiz Games, Reminiscence, Singing, Word Games.

Activities Outside Our Home
Local Tourist Attractions, Park, Shopping.
Our Pets

By arrangement of the manager.

Can You Bring Your Pet

How We Help With Your Pet
Feeding, Sanitation, Walking.

We Welcome
Birds, Dogs, Rabbits, Reptiles.

Norley Hall Avenue
Greater Manchester

Regulator: CQC

Current Ratings
Overall Good
Safe Good
Well Led Good
Caring Good
Responsive Outstanding
Effective Good
Inspection Reports
Last inspected 21st February 2022
Last rated 5th December 2019
Current Report

Norley Hall Care Home Care Home - Care Quality Commission (

Historic Reports

Norley Hall Care Home Care Home - Care Quality Commission (

Registration Date 27th January 2011
Service Provider Millennium Care (U.K.) Limited, WN1 2XN
Bus Stop nearby, Car Park, Train Station nearby.

Places of Worship
Anglican Church.

Nearby Services
Hospital, Park, Pub, Restaurant, Shops.

Frequently asked questions about Norley Hall Care Home

Norley Hall Care Home was given an overall rating of "Good" by the CQC in December 2019.
Norley Hall Care Home provides Residential, Dementia and Respite care.
Norley Hall Care Home has 52 rooms.
Norley Hall Care Home is owned by Millennium Care.
Yes. Norley Hall Care Home does offer Residential care.
Yes. Norley Hall Care Home does offer Respite care.
Yes. Norley Hall Care Home does provide care for people with Dementia.
Norley Hall Care Home comes under Wigan.
Norley Hall Care Home accepts Local Authority clients.
Norley Hall Care Home accepts NHS Continuing Healthcare clients.
Kathryn Rimmer is the manager of Norley Hall Care Home.

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