Chaucer House
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82 St. Martins Hill
Littlebourne Road
Canterbury
CT1 1PS
| Care Type | Care Home |
|---|---|
| Care Category | Nursing | Dementia | Respite |
| Availability | Yes |
| Weekly Prices From | £1,558.00 |
| Regulator's Rating | Inadequate |
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Meet The Manager
Johanna Coughlan is Registered Manager at Chaucer House.
The luxury care home provides residential, nursing and dementia care for 60 residents. At Chaucer House we work to create a welcoming atmosphere and put the health and wellbeing of the residents at the centre of everything we do.
The modern design provides well equipped, bright lounges and en-suite bedrooms to support person centred care in which residents enjoy activities and make friends with other residents and staff.
Our team of qualified and attentive staff focus on the individual needs of the residents.
Other facilities include the Beauty Salon where you can treat yourself to a new hair style or beauty treatment, a cinema room for residents and their families to enjoy a movie as well as a playroom with toys for the younger visitors to the home!
Avante’s Philosophy of Care is The Eden Alternative, which is based on the core belief that ageing should be a continued stage of development and growth, rather than a period of decline. In a culture that typically views aging as a period of decline, the Eden Alternative philosophy asserts that no matter how old we are or what challenges we live with, life is about continuing to grow. The Eden Alternative seeks to cure loneliness, not with medication, but by providing residents with companionship and surrounding them with life. It seeks to cure helplessness by assistance with existing skills and interests; the opportunity to learn new ones and by encouraging residents to feel engaged and useful in their community
Avante Care & Support - Vibrant & Fulfilling Care Community
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Daily Respite Care, End of Life, Palliative, Personal care, Support for Couples. |
| Disability Support | Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound. |
| Medication | By Mouth, Change Catheter, Injection, Suppository. |
| Nursing Specialisms | Cancer, Diabetes, Epilepsy, Heart Disease, Huntington Disease, Korsakoff, Liver Disease, Lung Disease, Motor Neurone Disease (MND), Multiple Sclerosis, Muscular Dystrophy (MD), Parkinson's Disease, Stroke, Traumatic Brain Injury, Ulcerative Colitis. |
| Type Of Dementia | Mild Dementia, Moderate Dementia. |
| Dementia Behaviour | Agitation / Restlessness, Challenging Behaviour, Disrupted Sleep Patterns, Mild Forgetfulness, Wandering . |
| Dementia Specialisms | Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Picks Disease, Vascular Dementia. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
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Chaucer House is working within the government guidelines to help protect its staff and clients. |
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| Infection Control Initiatives in place | ||
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Independent Assessments | We have been independently assessed in our approach to infection control. |
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
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Regulatory Assessment | We have been assessed by the care regulator in our approach to infection control. |
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Sterilisation & Disinfection Devices | We are using sterilisation and/or disinfection devices within our care setting. |
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Virus Testing | We are testing for viral infection when symptoms present within our care setting. |
| Safe Visiting Space | |||||
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| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) Our care home has WiFi in some of our residents’ rooms. Mobile Phone Network Coverage (mobile “signal”) Our care home has mobile phone signal in some of our residents’ rooms. Telephone for external calling Yes, our care home provides a telephone in all our resident’s rooms. Family Portal Yes, our care home has provides families with a family portal. Find out more about Family Portals. |
Social media provides an up to date window on the activities within a provider's setting.
We are on Facebook| Our Building and Facilities |
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Chaucer House boasts a modern and luxurious look, featuring well-equipped, bright lounges and en-suite bedrooms to support person-centred care and independent living. |
| Is Our Home Purpose Built |
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| Yes |
| The Year Our Home Was Built |
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| 1 Jan 2014 |
| How Many Floors We Have |
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| 3 |
| Who Owns Our Building |
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| Private |
| Communal Rooms |
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| Bar / Pub, Coffee Shop / Café, Conservatory, Dining Rooms, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
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| Assisted Bathroom, Coffee Shop, Hairdressers, Lift, Minibus, Smoking Area. |
| Our Garden |
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| Communal Garden, Private Garden(s), Scenic Views, Seating, Secure Garden, Wheelchair Friendly Access. |
| Description |
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All 60 ensuite |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 60 |
| Number Of Ensuite Rooms | 60 |
| Type Of Room |
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| Single Room. |
| Room Features |
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| Furnished, Garden View, Step Free Access. |
| Room Facilities |
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| Alarm, Freeview TV, Internet Access, Telephone Point, Wifi. |
| Weekly Fees Start From | Fee |
|---|---|
| Residential Fees From / Price Per Week | £1,558.00 |
| Residential Dementia Fees From / Price Per Week | £1,558.00 |
| Respite Fees From / Price Per Week | £1,714.00 |
| Funding Types | |
|---|---|
| Local Authority | Kent |
| Region | South East |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | Yes |
| We Accept NHS Continuing Healthcare | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
| Activities Are So Important |
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At the heart of the home is our Philosophy of Care, the Eden Alternative (Awarded Foundation), where our team encourages connection and independent living, reducing loneliness and boredom in the care home community and beyond. We aim for every resident to enjoy the next chapter of life and discover a new life purpose. |
| Activities At Home |
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| 1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Cooking, Crafts, Crosswords, Dancing, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Painting, Pet Therapy, Quiz Games, Religious Services, Reminiscence, Residents' Committee, Singing, Themed Events, Visiting Entertainment, Word Games. |
| Activities Outside Our Home |
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| Cinema, Garden Centre, Local Tourist Attractions, Park, Pub, Shopping, Shopping Centre, Theatre. |
| Our Pets |
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In line with our Philosophy of care, the Eden Alternative, we believe it is the right of a resident to have access to animals, whether it is their own; one living in the care home or a visiting animal. The keeping of pets will be subject to agreement regarding the provision of veterinary fees, the cost of feeding and hygiene regimes. Avante's policy regarding the keeping of pets will be provided on request. |
| Can You Bring Your Pet |
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| Yes |
| How We Help With Your Pet |
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| Feeding, Sanitation, Walking. |
| We Welcome |
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| Birds, Cats, Dogs, Others (subject to review), Rabbits, Reptiles. |
82 St. Martins Hill
Littlebourne Road
Canterbury
CT1 1PS
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Inadequate |
| Safe | Inadequate |
| Well Led | Inadequate |
| Caring | Inadequate |
| Responsive | Inadequate |
| Effective | Inadequate |
| Inspection Reports | |
| Assessment Date | 29th April 2026 |
| Published Date | 25th June 2026 |
| Current Report |
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| Historic Reports |
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| Registration Date | 16th March 2020 |
| Service Provider | Avante Care and Support Limited, ME13 8GD |
Chaucer House Care Home - Care Quality Commission (cqc.org.uk)
| Transport |
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| Bus Stop nearby, Car Park, Train Station nearby. |
| Places of Worship |
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| Anglican Church. |
| Nearby Services |
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| Hospital, Pub, Restaurant, Shops. |
Frequently asked questions about Chaucer House
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