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82 St. Martins Hill
Littlebourne Road
Canterbury
CT1 1PS

Website

Profile Strength
Very Good 83%
Care Type Care Home
Care Category Nursing | Dementia | Respite
Availability Yes
Weekly Prices From £1,422.75
Regulator's Rating Requires Improvement
Meet The Manager

Heather Nwansi is Registered Manager at Chaucer House.

Heather trained as a nurse at University College Hospital, she has worked in intensive care units and as a district nurse; she has also worked as a matron in Australia.  She spent over 20 years working within the pharmaceutical industry in various roles including new product launches, and managing a specialist hospital team.

In recent years she has managed two nursing homes, one of which, specialised in dementia and another for those living with dementia plus those with nursing needs.  Heather improved both homes’ CQC rating of inadequate, one to Good and one, which had been in ‘special measures’ now awaiting re-inspection having much improved.

She is very much looking forward to managing Chaucer House and making it a home where everyone matters.

The luxury care home provides residential, nursing and dementia care for 60 residents. At Chaucer House we work to create a welcoming atmosphere and put the health and wellbeing of the residents at the centre of everything we do.

The modern design provides well equipped, bright lounges and en-suite bedrooms to support person centred care in which residents enjoy activities and make friends with other residents and staff. 

At the heart of our home is our Philosophy of Care, the Eden Alternative, where staff encourage social interaction, engagement and work towards the eradication of loneliness and boredom. 

Our team of qualified and attentive staff focus on the individual needs of the residents. 

Other facilities include the Beauty Salon where you can treat yourself to a new hair style or beauty treatment, a cinema room for residents and their families to enjoy a movie as well as a playroom with toys for the younger visitors to the home! 


Care Options We Can Provide
Support For Companionship, End of Life, Palliative, Personal care.
Disability Support Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound.
Medication By Mouth, Change Catheter, Injection, Suppository.
Nursing Specialisms Cancer, Diabetes, Epilepsy, Heart Disease, Huntington Disease, Korsakoff, Liver Disease, Lung Disease, Motor Neurone Disease (MND), Multiple Sclerosis, Muscular Dystrophy (MD), Parkinson's Disease, Stroke, Traumatic Brain Injury, Ulcerative Colitis.
Type Of Dementia Mild Dementia, Moderate Dementia.
Dementia Behaviour Wandering .
Dementia Specialisms Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Picks Disease, Vascular Dementia.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

Infection Control Initiatives in place
safe-tick Independent Assessments We have been independently assessed in our approach to infection control.
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Regulatory Assessment We have been assessed by the care regulator in our approach to infection control.
safe-tick Sterilisation & Disinfection Devices We are using sterilisation and/or disinfection devices within our care setting.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Safe Visiting Space
safe-tick We have a safe visiting space

A New Year a New Visitor Cabin

In December 2020 Avante Care & Support proudly launched their new visitor cabins across all 10 of their care homes across Kent, Bexley and Greenwich, so that residents can meet safely with family members despite the coronavirus outbreak. This has meant families are able to keep in contact with loved ones until actual physical contact is possible once again. 

Fitted out with comfortable chairs and decorated with pictures, the cabins will support families to visit loved ones in a safe and welcoming environment. The cabins have separate entrances for the resident and visitor and all furniture and the inside of the structure is thoroughly cleaned after each visit.

When the new visitor cabins opened in December families were keen to make use of the new visiting facility and immediately booked visiting times to see their loved ones. The cabins have been warmly welcomed by everyone and staff have been inundated with positive messages and feedback about the new visiting facilities. 

Chaucer House safe visiting space
Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

Our care home has WiFi in some of our residents’ rooms.

Mobile Phone Network Coverage (mobile “signal”)

Our care home has mobile phone signal in some of our residents’ rooms.

Telephone for external calling

Yes, our care home provides a telephone in all our resident’s rooms.

More details coming soon

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Minimum Age
65

Admission Category Support For
Religion Anglican / C of E, Baptist, Buddhist, Catholic, Hindu, Methodist, Presbyterian.
LGBTQ Welcome Yes
Contract
Form 11 Agreement of Residence Issue 9.doc
Is Our Home Purpose Built
Yes

The Year Our Home Was Built
1 Jan 2014

How Many Floors We Have
3

Who Owns Our Building
Private

Communal Rooms
Bar / Pub, Coffee Shop / Café, Conservatory, Dining Rooms, Sitting Rooms, TV Lounges.

What Else Do We Provide
Assisted Bathroom, Coffee Shop, Hairdressers, Lift, Minibus, Smoking Area.

Our Garden
Communal Garden, Private Garden(s), Scenic Views, Seating, Secure Garden, Wheelchair Friendly Access.

Brochures
Chaucer_House_Brochure_web.pdf

Our Photos

Description

All 60 ensuite


About Our Rooms
Number Of Rooms 60
Number Of Ensuite Rooms 60

Type Of Room
Single Room.

Room Features
Furnished, Garden View, Step Free Access.

Room Facilities
Alarm, Freeview TV, Internet Access, Telephone Point, Wifi.

Our Photos
Our Team
Heather Nwansi
Heather Nwansi
Registered Manager

Heather trained as a nurse at University College Hospital, she has worked in intensive care units and as a district nurse; she has also worked as a matron in Australia.  She spent over 20 years working within the pharmaceutical industry in various roles including new product launches, and managing a specialist hospital team.

In recent years she has managed two nursing homes, one of which, specialised in dementia and another for those living with dementia plus those with nursing needs.  Heather improved both homes’ CQC rating of inadequate, one to Good and one, which had been in ‘special measures’ now awaiting re-inspection having much improved.

She is very much looking forward to managing Chaucer House and making it a home where everyone matters.

Weekly Fees Start From Fee
Nursing Fees From / Price Per Week £1,422.75
Residential Dementia Fees From / Price Per Week £1,260.00

Funding Types
Local Authority Kent
Region South East
We Accept Local Authority Funding Yes
We Accept NHS Continuing Healthcare Yes

The Importance Of Meal Times

Sharing meal times with others can provide structure to the day and increase the enjoyment of food. The impact of good nutrition on the health of our brains cannot be dismissed; our brains need nutrients to work and remain healthy.  Eating well is vital to maintain the health, independence and wellbeing of people with dementia

The way food is presented and served, the surroundings and the company in which it is eaten all add to the satisfaction and enjoyment of eating a meal. This is equally important for a person with dementia: a good mealtime experience can have a positive impact on their health and sense of wellbeing. 


We Serve Food At
Afternoon Tea, All day snacks, Breakfast, Dinner, Lunch.

Dietary Options
Diabetic, Gluten-free, Pureed, Vegan, Vegetarian.

Activities Are So Important

Our Philosophy of Care is The Eden Alternative which is based on the core belief that ageing should be a continued stage of development and growth, rather than a period of decline.  In a culture that typically views aging as a period of decline, the Eden Alternative philosophy asserts that no matter how old we are or what challenges we live with, life is about continuing to grow. The Eden Alternative seeks to cure loneliness, not with medication, but by providing residents with companionship and surrounding them with life

Studies show that implementation of the Eden Alternative is a powerful tool for improving quality of life and quality of care for those living in care homes. Also, homes that have adopted Eden as an organisational-wide philosophy have found that there is improved staff satisfaction and retention and significant decreases in use of medication.


Activities At Home
1 to 1 Activities, Birthday Celebrations.

82 St. Martins Hill
Littlebourne Road
Canterbury
CT1 1PS

Regulator: CQC

Category Rating
Overall Requires Improvement
Safe Requires Improvement
Well Led Requires Improvement
Caring Good
Responsive Requires Improvement
Effective Good
Read More https://api.cqc.org.uk/public/v1/reports/b5c5d462-06b8-4d2e-8e28-37cf9f05814a
Report Published 14th August 2019
Registration Date 16th March 2020
Transport
Train Station nearby.

Places of Worship
Anglican Church.

Nearby Services
Hospital, Shops.

Frequently asked questions about Chaucer House

Chaucer House was given an overall rating of "Requires Improvement" by the CQC in August 2019.
Chaucer House provides Nursing, Dementia and Respite care.
Chaucer House has 60 rooms.
Chaucer House is owned by Avante Care & Support.
No. Chaucer House does not offer Residential care.
Yes. Chaucer House does offer Respite care.
Yes. Chaucer House does provide care for people with Dementia.
Chaucer House accepts Local Authority clients.
Chaucer House accepts NHS Continuing Healthcare clients.
Heather Nwansi is the manager of Chaucer House.

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