Chapel House Care Centre

Add to Shortlist

Horton Road
Gloucester
Gloucestershire
GL1 3LE

Website

View Contact Details
Profile Strength
Excellent 91%
Care Type Care Home
Care Category Nursing | Dementia | Respite | Residential
Availability Yes
Weekly Prices From £1,275.00
Regulator's Rating Good
Meet The Manager

Tracy Gardner is the Manager at Chapel House Care Centre.

My background is as a Registered Nurse qualifying in 1985 in Cheltenham Gloucestershire.


I now have over 20 years’ experience as a Nursing Home Manager.


I have worked as a Home Manager for Coate Water Care since January 2018. My previous experience was working for BUPA for 25 years.


I am passionate about the service we deliver & ensuring our residents have a good quality of life & the best possible care.


I am proud of our staff Team that is Chapel House & am continually amazed at their kind, caring & endless support for our residents.

Welcome to Chapel House Care Centre, Gloucester. Coate Water Care have created a ‘home sweet home’ environment in a five star setting at Chapel House and our dedicated team of carers, nurses and support staff are the guardians of a highly professional and personalised care service.

Chapel House is a lovely old converted Chapel (hence the name) dating back to 1849 when it was constructed for the Asylum that was later know as Horton Road Hospital.

Converted into a Care Home in 2013. We have 41 beds located over 3 floors. All the rooms are easily accessible, are a good size and have en-suite wet rooms. We can accommodate and meet the various care needs of residents for residential, nursing and also dementia including short stay/ respite options. We pride ourselves on our ability to provide excellent care and especially end of life care.

Coate Water Care operate electronic care planning and medication administration systems. This gives relatives peace of mind that everything is being managed as it should be and that care planning and care delivery achieve the highest possible standards.

Coate Water Care invest heavily in staff training and development. We encourage and support staff to progress within the company. We achieved National Care Association “Member of the Year” in 2019, partly due to our staff training and development programmes


Care Options We Can Provide
Support For Companionship, Convalescence, End of Life, High Dependency, Mental Healthcare, Palliative, Personal care, Reablement, Rehabilitation, Support for Couples.
Disability Support Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound.
Medication By Mouth, Change Catheter, Injection, Suppository.
Nursing Specialisms Bariatric care, Cancer, Cerebral Palsy, Crohn's Disease, Diabetes, Epilepsy, Heart Disease, Huntington Disease, Korsakoff, Liver Disease, Lung Disease, Motor Neurone Disease (MND), Multiple Sclerosis, Muscular Dystrophy (MD), Parkinson's Disease, Prader Willi Syndrome, Stroke.
Type Of Dementia Mild Dementia.
Dementia Behaviour Challenging Behaviour, Wandering .
Dementia Specialisms Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Picks Disease, Vascular Dementia.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

Yes, our care home has WiFi in all our resident’s rooms.

Mobile Phone Network Coverage (mobile “signal”)

Yes, our care home has mobile phone signal in all our resident’s rooms.

Telephone for external calling

The Care Organisation has not indicated availability

Family Portal

Yes, our care home has provides families with a family portal. Find out more about Family Portals here.

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Minimum Age
50

LGBTQ Welcome
Yes
Our Building and Facilities

Coate Water Care have created a ‘home sweet home’ environment in a five star setting at Chapel House, with a new purpose-built wing added to existing Grade 11 listed Chapel, which has also been completely refurbished to extremely high standards.

Although Chapel House is situated close to the Gloucester City Centre we have a large easily accessed garden & open space. We have a number of communal areas which allow for residents to be with their relatives for a social chat or a coffee.

We have a patio with comfortable chairs and tables to allow you to sit and enjoy the garden.

We have a hair dressing salon where we can provide regular appointments from a visiting hairdresser.

The home has its own dedicated GP who carries out regular rounds either directly or virtually thus supporting the residents at the home to have continuity of care and support when needed. We are also able to access members of the multidisciplinary team Through GP referrals such as physiotherapy, speech & language & dietetic support. We can also access the support of the mental health team & infection control.

We have a non-denominatory clergy who visits the home and has been operating a telephone consult to those who need support at present during the pandemic crisis.

We have close links with local schools, churches & support groups who visit the Home at regular intervals.




How Many Floors We Have
3

Who Owns Our Building
Private

Communal Rooms
Activities Room, Dining Rooms, Sitting Rooms, TV Lounges.

What Else Do We Provide
Assisted Bathroom, Lift, Smoking Area.

Our Garden
Communal Garden, Communal Patio, Private Garden(s), Scenic Views, Seating, Secure Garden, Wheelchair Friendly Access.

How 'Smart' Are We?
Individual Heating Controls.

Brochures
Brochure.pdf Coate Water Care Brochure.pdf

Our Photos

Description

We have 41 beds located over 3 floors. All the rooms are easily accessible, are a good size & have en-suite wet rooms. We can accommodate & meet the various care needs of residents for residential, nursing & also dementia including short stay/ respite options. We pride ourselves on our ability to provide excellent care & especially end of life care.



We have a number of rooms which would be suitable for Bariatric care or couples


About Our Rooms
Number Of Rooms 41
Number Of Ensuite Rooms 35

Type Of Room
Shared Room, Single Room.

Room Features
Furnished.

Room Facilities
Alarm, Catch up TV, Freeview TV, Internet Access, Sky/Cable TV, Telephone Point.

Description

Managed by family-run care providers Coate Water Care, Chapel House Care and Nursing Home offers quality residential care, day care and respite care, including 24-hour nursing care for people living with dementia. Our qualified nurses and experienced carers also provide specialist care for residents with palliative care needs.

In additional to the Registered Manager, Debra Wadley has been the Administrator to the home for over 3 years & is invaluable support for the home & Manager alike. The home has a Clinical/ Deputy Manager who is also a Registered Nurse having a wealth of experience & knowledge to aid & support the residents. Our dedicated team of nurses, senior care & care staff contribute to the care & wellbeing of the residents & ensure that continuity of care is given as well as support to the team.

Our hard working & dedicated Activities, Housekeeping, Laundry, Catering & Maintenance teams also play a crucial role in the success of Chapel House.


Our Team
Tracy Gardner
Tracy Gardner
the Manager

My background is as a Registered Nurse qualifying in 1985 in Cheltenham Gloucestershire.


I now have over 20 years’ experience as a Nursing Home Manager.


I have worked as a Home Manager for Coate Water Care since January 2018. My previous experience was working for BUPA for 25 years.


I am passionate about the service we deliver & ensuring our residents have a good quality of life & the best possible care.


I am proud of our staff Team that is Chapel House & am continually amazed at their kind, caring & endless support for our residents.

Weekly Fees Start From Fee
Residential Fees From / Price Per Week £1,275.00
Nursing Fees From / Price Per Week £1,275.00
Residential Dementia Fees From / Price Per Week £1,275.00
Nursing Dementia Fees From / Price Per Week £1,275.00
Respite Fees From / Price Per Week £1,275.00

Funding Types
Local Authority Gloucestershire
Region South West
We Accept Self-Funding Clients Yes
We Accept Local Authority Funding Yes
We Accept NHS Continuing Healthcare Yes
We Accept Local Authority funding with a Third Party Top-Up Yes

Choice Dining Logo

Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.

To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. For more information about Choice Dining please click here.

Styles of Food Pink tick icon Gluten-free Pink tick icon Halal Pink tick icon Pureed Pink tick icon Vegan Pink tick icon Vegetarian
Dining Locations Pink tick icon Bedroom Dining Pink tick icon Restaurant
Dining Styles Pink tick icon Hot Trolley Pink tick icon Room Service
Hospitality Pink tick icon Guests are welcome for dinner (Covid permitting)
Our Menu Pink tick icon Winter menu week 1 2020.docx

The preparation, nutritional value and presentation of food.

Pink tick icon Attractive drinks and adaptive cups/glasses are available and accessible where needed.


Pink tick icon Individual dietary needs are person centred.


Pink tick icon Meals reflect the nutritional needs of the residents.


Pink tick icon Our menu has been verified by a registered nutritional therapist or dietitian.


Pink tick icon Our menu is balanced.

Pink tick icon Snacks are provided for residents that require texture-modified food.


Pink tick icon Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).

Pink tick icon Hot Trolley


Pink tick icon Room Service

A critical component for good health.

Pink tick icon We are following best practice including NICE guidelines as a standard.

Pink tick icon We are conducting internal and/or 3rd party food safety audits.

Pink tick icon We have allergen management policies in place.

A freedom to eat the food you want, when you want it.

Pink tick icon A Private Dining room is bookable for residents and their families.


Pink tick icon Families are invited for meals [Covid permitting].


Pink tick icon Residents dining in their own room have the same food options as elsewhere.


Pink tick icon Residents dining in their own room have their food presented to same standard as elsewhere.


Pink tick icon Residents have access to a Bistro.


Pink tick icon Residents have access to a Restaurant


Pink tick icon Residents have access to Dining Room.


Pink tick icon Residents have the option of dining in their own room.


Pink tick icon Staff also dine themselves with the residents they support.


Pink tick icon Staff sit with the residents they support when they dine.

Pink tick icon Residents can order food not on the menu, or have access to an ‘evergreen menu’.


Pink tick icon Residents have access to a flexible meal service beyond defined times.

Pink tick icon More than one option is available at mealtimes for all residents, including those with special and theraputic diets.


Pink tick icon Residents with dementia are shown food or visual menus to help them decide.


Pink tick icon There is a weekly menu.


Pink tick icon We offer catering for special events.

Pink tick icon Residents are involved in the creation of the menu.

Pink tick icon The best interest choices are made for residents unable to make their own choices.

Understanding the wants and requirements of every individual be it cultural, religious or dietary.

Pink tick icon Halal food can be served.

Pink tick icon Gluten-free food can be served.


Pink tick icon Vegan food can be served.


Pink tick icon Vegetarian food can be served.


Pink tick icon We can support people with Diabetes.

Delivering a respectful and quality service.

Pink tick icon Residents are given appropriate and dignified crockery / glassware and cutlery.

Pink tick icon Staff are hospitality trained to present / serve meals.


Pink tick icon Tables are well laid.


Pink tick icon We have food theme days/nights.

Pink tick icon Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.

Pink tick icon Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).


Pink tick icon We promote an inclusive dining experience.

Pink tick icon There are no unnecessary disruptions during mealtimes.

Being environmentally and socially responsible and thoughtful.

Pink tick icon We correctly dispose of our waste.


Pink tick icon We have a waste management system.


Pink tick icon We monitor our food waste.

Pink tick icon We use locally sourced and locally grown or reared food.

Pink tick icon Our energy usage is well maintained.


Pink tick icon We are actively reducing food mileage.

Activities Are So Important

A physically active lifestyle can significantly improve people’s quality of life at all stages of dementia. Chapel House’s two Activities Organisers work hard to incorporate people’s hobbies and interests into their daily routine. Some residents enjoy sitting peacefully with their favourite carer, others prefer to be more active. And there’s plenty of choice: live music sessions, hair & beauty treatment, cake decorating, sensory gardening, visits to local parks, Christmas parties, theatre trips, and bespoke exercise sessions.

Our experienced activity coordinators have completed individualised PALS assessments for each of our residents that includes a detailed life history ensuring that all staff have information about the residents, their wishes & choices.

There are interactive games, quizzes, music & many ideals & activities for reminiscence. We have regular entertainers to suite all along with themed events throughout the year.


Activities At Home
1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Cooking, Crafts, Crosswords, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Painting, Pet Therapy, Quiz Games, Religious Services, Reminiscence, Themed Events, Visiting Entertainment, Word Games.

Activities Outside Our Home
Garden Centre, Local Tourist Attractions, Park, Pub, Shopping.
Our Pets

We can support people wishing to bring their pets into the home. Further details available from the home manager


Can You Bring Your Pet
Yes

How We Help With Your Pet
Feeding, Sanitation, Walking.

We Welcome
Cats, Dogs, Others (subject to review).

Horton Road
Gloucester
Gloucestershire
GL1 3LE

Regulator: CQC

Current Ratings
Overall Good
Safe Good
Well Led Good
Caring Good
Responsive Good
Effective Good
Inspection Reports
Last inspected 11th December 2019
Last rated 29th January 2020
Reports

29th January 2020

28th April 2018

23rd March 2017

19th October 2016

17th June 2016

19th August 2015

21st May 2015

9th March 2015

Registration Date 6th June 2014
Service Provider Coate Water Care Company (Church View Nursing Home) Limited, SN3 4YF
Transport
Bus Stop nearby, Car Park on-site, Train Station nearby.

Places of Worship
Anglican Church.

Nearby Services
Hospital, Park, Pub, Restaurant, Shops.
Our Awards
21st National Care Awards Finalist 2019
Gloucester Care Providers Association finalist 2018
National Care Association Member of the Year 2019,

Frequently asked questions about Chapel House Care Centre

Chapel House Care Centre was given an overall rating of "Good" by the CQC in January 2020.
Chapel House Care Centre provides Nursing, Dementia, Respite and Residential care.
Chapel House Care Centre has 41 rooms.
Prices for Chapel House Care Centre start from £1,275.00 per week.
Chapel House Care Centre is owned by Coate Water Care.
Yes. Chapel House Care Centre does offer Residential care.
Yes. Chapel House Care Centre does offer Respite care.
Yes. Chapel House Care Centre does provide care for people with Dementia.
Chapel House Care Centre comes under Gloucestershire.
Chapel House Care Centre accepts Local Authority clients.
Chapel House Care Centre accepts NHS Continuing Healthcare clients.
Tracy Gardner is the manager of Chapel House Care Centre.

Profile Last Updated: 08 Aug 2022 | Report this Profile

The UK's largest & most detailed directory of elderly care and retirement living options

12,357

Care Homes

12,807

Home Care Services

499

Live-in Care Services

1,845

Retirement Living Developments

Autumna is the UK's largest and most comprehensive later-life living & elderly care directory. Our detailed search facility and team of expert advisors can help you find the best care homes, nursing homes, retirement homes, retirement villages, home care, and live-in care services for you or your loved one's needs. Our website is free to use, we are proudly independent, and we never take referral fees.