Moor House Residential Care Home

Add to Shortlist

Vicarage Road
Staines-upon-thames
TW18 4YG

Website

View Contact Details
Profile Strength
Excellent 95%
Care Type Care Home
Care Category Dementia | Respite | Residential
Availability Yes
Weekly Prices From £900.00
Regulator's Rating Good
Meet The Manager

Lyn Spivack is Registered Manager at Moor House Residential Care Home.

Our team is headed up by Lyn Spivack, who has been with Moor House for the past 15 years. Lyn worked as a community nurse for over 10 years giving her extensive knowledge of the care industry.

“The care we provide is of the highest standard, delivered by well-trained and compassionate staff.  My personal approach to care is to always listen to our residents and to strive to exceed expectations. As the residents will tell you, from afternoon tea to garden parties, we are always working hard to provide a wonderful experience for them, their friends and their families. Moor House is a much-loved home and I hope it will become a special home for you too.”

Lyn Spivack

At Moor House residential care home, we have a strong, committed and enthusiastic team, specialising in residential care. We understand that every resident is different, which is why we create a personalised care plan for each resident. That way, we can make sure individual needs are met and that Moor House truly feels like home. Moor House care home offers new residents the opportunity to stay in one of our elegantly decorated, light and spacious en-suite rooms. 


Welcome to Moor House
Moor House Virtual Tour
Care Options We Can Provide
Support For Companionship, High Dependency, Independent Living, Palliative, Personal care.
Disability Support Hearing Impairment, Physical Disability, Physically Frail, Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound.
Medication By Mouth.
Nursing Specialisms Pain Management.
Type Of Dementia Mild Dementia, Moderate Dementia, Severe Dementia.
Dementia Behaviour Agitation / Restlessness, Challenging Behaviour, Mild Forgetfulness, Wandering .
Dementia Specialisms Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Picks Disease, Vascular Dementia.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

What we're doing to keep residents & visitors safe

The safety and well-being of our residents and staff is always our highest priority at Moor House. We have taken every measure possible to prevent COVID-19 from entering our home. Being a smaller purpose-built home, we have taken great care on who enters the home. All staff are equipped with personal protective equipment and the majority of our staff travel in their own vehicle to work. Our activities coordinator continues to plan daily activities for our residents and the residents can benefit from our lovely garden. All of our residents and staff have been tested and we are pleased to report we have no cases.

Infection Control Initiatives in place
safe-tick Air Filtration & Purification We are using air filtration and/or air purification devices within our care setting.
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Regulatory Assessment We have been assessed by the care regulator in our approach to infection control.
safe-tick Sterilisation & Disinfection Devices We are using sterilisation and/or disinfection devices within our care setting.
Safe Visiting Space
safe-tick We have a safe visiting space

We have a dedicated space within our home for safe visiting of friends and family of residents.

Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

Yes, our care home has WiFi in all our resident’s rooms.

Mobile Phone Network Coverage (mobile “signal”)

Yes, our care home has mobile phone signal in all our resident’s rooms.

Telephone for external calling

Our care home provides a telephone in some of our residents’ rooms.

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Minimum Age
65

LGBTQ Welcome
Yes
Contract
Moor House - Service User Care Contract.pdf
Our Building and Facilities

Moor House is surrounded by green space and our landscaped garden is ideal for residents who enjoy the outdoors. We have a courtyard and sheltered seating area providing a relaxing space for our residents to sit and read or talk to friends and family. 

We have a fully equipped hairdressing salon and nail bar at Moor House. We arrange for local services to come to the home for our residents should they request a treatment. Whether our residents are after a new style, a quick refresh and tidy, or a wash and blow dry in advance of an outing or social event, we can make it happen at the hair salon.

We can also support residents in arranging GP visits and other medical appointments. If residents value privacy, or wish to spend time with friends and family, we have relaxing spaces for residents to enjoy. Families and friends are always welcome to visit. They can drop in at any time, join residents for a meal, take part in one of our many activities or just spend time sitting with residents in our garden or one of our many indoor areas.


Is Our Home Purpose Built
Yes

The Year Our Home Was Built
6 Jan 1997

How Many Floors We Have
2

Who Owns Our Building
Private

Communal Rooms
Activities Room, Coffee Shop / Café, Dining Rooms, Library, Sitting Rooms, TV Lounges.

What Else Do We Provide
Assisted Bathroom, Beauty Salon, Coffee Shop, Hairdressers, Library, Lift, Minibus.

Our Garden
Communal Garden, Communal Patio, Scenic Views, Seating, Wheelchair Friendly Access.

How 'Smart' Are We?
Reduce Plastic Use.

Brochures
Moor House Care Home - Digital Brochure.pdf

Our Photos

Description

Each of our 24 bedrooms are designed to take into consideration the needs of our residents whilst providing a sense of home comfort. Each room boasts ensuite facilities and is equipped with specifically designed furniture, flat screen television and WiFi.


About Our Rooms
Number Of Rooms 25
Number Of Ensuite Rooms 25

Type Of Room
Single Room.

Room Features
Furnished, Garden View.

Room Facilities
Alarm, Freeview TV, Internet Access, Telephone Point, Wifi.

Our Photos
Description

At Moor House residential care home, we have a dedicated team who ensure that the home is an enjoyable place to live and work. We have a diverse and talented team who excel in various specialisms whether it be our kitchen staff creating interesting and balanced meals for our residents or our care team who spend the time to get to know each resident and provide care which is bespoke whilst making an individual feel at home and at ease.


Our Team
Lyn Spivack
Lyn Spivack
Registered Manager

Our team is headed up by Lyn Spivack, who has been with Moor House for the past 15 years. Lyn worked as a community nurse for over 10 years giving her extensive knowledge of the care industry.

“The care we provide is of the highest standard, delivered by well-trained and compassionate staff.  My personal approach to care is to always listen to our residents and to strive to exceed expectations. As the residents will tell you, from afternoon tea to garden parties, we are always working hard to provide a wonderful experience for them, their friends and their families. Moor House is a much-loved home and I hope it will become a special home for you too.”

Weekly Fees Start From Fee
Residential Fees From / Price Per Week £900.00
Respite Fees From / Price Per Week £950.00

Funding Types
Local Authority Surrey
Region South East
We Accept Self-Funding Clients Yes
We Accept Local Authority Funding Yes
We Accept Local Authority funding with a Third Party Top-Up Yes

Choice Dining Logo

Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.

To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. For more information about Choice Dining please click here.

Styles of Food Pink tick icon Gluten-free Pink tick icon Vegetarian
Dining Locations Pink tick icon Bedroom Dining Pink tick icon Café Pink tick icon Restaurant
Dining Styles Pink tick icon A la Carte
Hospitality Pink tick icon Guests are welcome for dinner (Covid permitting)
Our Menu Pink tick icon Moor House - Sample Menu.pdf
Our Photos

The preparation, nutritional value and presentation of food.

Pink tick icon Attractive drinks and adaptive cups/glasses are available and accessible where needed.


Pink tick icon Individual dietary needs are person centred.


Pink tick icon Meals reflect the nutritional needs of the residents.


Pink tick icon Our menu has been verified by a registered nutritional therapist or dietitian.


Pink tick icon Our menu is balanced.

Pink tick icon Snacks are provided for residents that require texture-modified food.


Pink tick icon Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).

Pink tick icon A la Carte

A critical component for good health.

Rating badge

Pink tick icon 5 Star Rated by UK Food Standards.


Pink tick icon We are following best practice including NICE guidelines as a standard.

Pink tick icon We are conducting internal and/or 3rd party food safety audits.

Pink tick icon We have allergen management policies in place.

A freedom to eat the food you want, when you want it.

Pink tick icon Families are invited for meals [Covid permitting].


Pink tick icon Residents dining in their own room have the same food options as elsewhere.


Pink tick icon Residents dining in their own room have their food presented to same standard as elsewhere.


Pink tick icon Residents have access to Dining Room.


Pink tick icon Residents have the option of dining in their own room.


Pink tick icon Staff sit with the residents they support when they dine.

Pink tick icon Residents have access to a flexible meal service beyond defined times.

Pink tick icon More than one option is available at mealtimes for all residents, including those with special and theraputic diets.


Pink tick icon Residents with dementia are shown food or visual menus to help them decide.


Pink tick icon There is a weekly menu.

Pink tick icon Residents are involved in the creation of the menu.

Pink tick icon The best interest choices are made for residents unable to make their own choices.

Understanding the wants and requirements of every individual be it cultural, religious or dietary.

Pink tick icon Gluten-free food can be served.


Pink tick icon Vegetarian food can be served.


Pink tick icon We can support people with Diabetes.

Delivering a respectful and quality service.

Pink tick icon Residents are given appropriate and dignified crockery / glassware and cutlery.

Pink tick icon Staff are hospitality trained to present / serve meals.


Pink tick icon Tables are well laid.


Pink tick icon We have food theme days/nights.

Pink tick icon Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.

Pink tick icon Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).


Pink tick icon We promote an inclusive dining experience.

Pink tick icon There are no unnecessary disruptions during mealtimes.

Being environmentally and socially responsible and thoughtful.

Pink tick icon We correctly dispose of our waste.


Pink tick icon We have a waste management system.


Pink tick icon We monitor our food waste.

Pink tick icon We use locally sourced and locally grown or reared food.

Pink tick icon Our energy usage is well maintained.

Activities Are So Important

We have an active social calendar developed by our dedicated activities coordinators who take the time to get to know each resident and their individual personalities. From movie nights to exercise groups, family days in the garden and trips out, our residents are sure to find something that appeals to them. Please see our Facebook page for more information on upcoming activities and events. We have a range of communal areas, including a bright and airy lounge, a library and a picturesque conservatory where residents can choose to spend their time.


Our Photos

Timetables
Moor House - Activities Timetable Sample.pdf

Activities At Home
1 to 1 Activities, Animal Petting, Board Games, Cooking, Crafts, Exercise Class, Flower Arranging, Gardening, Music Entertainment, Music Therapy, Painting, Quiz Games, Singing, Themed Events, Visiting Entertainment.

Activities Outside Our Home
Park, Pub, Shopping.
Our Pets

We do not allow pets at Moor House Care Home.


Can You Bring Your Pet
No

Vicarage Road
Staines-upon-thames
TW18 4YG

Regulator: CQC

Current Ratings
Overall Good
Safe Good
Well Led Good
Caring Good
Responsive Good
Effective Good
Inspection Reports
Last inspected 6th May 2022
Last rated 28th June 2022
Reports

28th June 2022

18th March 2021

Registration Date 1st November 2019
Service Provider Moorhouse Care Services Ltd, W1T 6LQ
Transport
Bus Stop nearby, Car Park on-site.

Places of Worship
Catholic Church, Methodist Church, Synagogue.

Nearby Services
Park, Restaurant, Shopping Centre, Shops.

Frequently asked questions about Moor House Residential Care Home

Moor House Residential Care Home was given an overall rating of "Good" by the CQC in June 2022.
Moor House Residential Care Home provides Dementia, Respite and Residential care.
Moor House Residential Care Home has 25 rooms.
Prices for Moor House Residential Care Home start from £900.00 per week.
Moor House Residential Care Home comes under Surrey.
Moor House Residential Care Home accepts Local Authority clients.
Moor House Residential Care Home does not accept NHS Continuing Healthcare clients.
Lyn Spivack is the manager of Moor House Residential Care Home.

Profile Last Updated: 08 Aug 2022 | Report this Profile

The UK's largest & most detailed directory of elderly care and retirement living options

12,363

Care Homes

12,802

Home Care Services

498

Live-in Care Services

1,843

Retirement Living Developments

Autumna is the UK's largest and most comprehensive later-life living & elderly care directory. Our detailed search facility and team of expert advisors can help you find the best care homes, nursing homes, retirement homes, retirement villages, home care, and live-in care services for you or your loved one's needs. Our website is free to use, we are proudly independent, and we never take referral fees.