Whitegates Care Centre Limited
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1 Condor Road
Laleham
Staines-upon-thames
TW18 1UG
| Care Type | Care Home |
|---|---|
| Care Category | Residential | Nursing | Dementia | Respite |
| Availability | Call for details |
| Weekly Prices From | £1,300.00 |
| Regulator's Rating | Requires Improvement |
Meet The Manager
Sarwat Nadeem is Manager at Whitegates Care Centre Limited.
Offering an exclusive, individual lifestyle, White Gates Nursing Home is an beautiful, purpose built facility set in the picturesque village of Laleham on Thames. Here, it is our aim to transform people’s lives through the delivery of high quality services in a friendly, home-like environment.
Set in a quiet location, in its own beautifully landscaped gardens, White Gates Nursing Home has 50 single rooms some of which have en-suites. Our residents can choose to have personal, flat-screen TVs with Freeview and direct dial telephones in their well-appointed bedrooms. Most bedrooms enjoy far-reaching views of the landscaped gardens and the picturesque village of Laleham-on-Thames.
Using a “person-centred” approach based on leading theory in current Dementia practice, we work with families, to create a Life Story for each resident. This allows us to get to know each individual’s personal history whilst helping to revisit memories and experiences of by-gone eras. This, coupled with the superior care delivered by our registered manager and dedicated team of nurses and health care staff, ensures that all residents receive 24-hour care and support whilst maintaining privacy, choice, dignity and independence.
Our team, consisting of the Home Manager and carefully selected registered and auxiliary nurses, work alongside our doctors and consultants to ensure the best quality of life for our residents. Excellence in the provision of care and services is achieved through continuous training from external experts and quality improvement.
Life at CHD Living
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Convalescence, End of Life, High Dependency, Learning Disability (ALD), Mental Healthcare, Palliative, Personal care, Rehabilitation. |
| Disability Support | Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Visual Impairment, Walking Frame, Wheel Chair Bound. |
| Medication | By Mouth, Injection, Suppository. |
| Nursing Specialisms | Multiple Sclerosis, Parkinson's Disease, Stroke, Traumatic Brain Injury. |
| Type Of Dementia | Mild Dementia, Moderate Dementia. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| Safe Visiting Space | |||||
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| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) Yes, our care home has WiFi in all our resident’s rooms. Mobile Phone Network Coverage (mobile “signal”) Yes, our care home has mobile phone signal in all our resident’s rooms. Telephone for external calling Yes, our care home provides a telephone in all our resident’s rooms. Family Portal Yes, our care home has provides families with a family portal. Find out more about Family Portals here. |
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We are on Facebook| Minimum Age |
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| 60 |
| LGBTQ Welcome |
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| Yes |
| Our Building and Facilities |
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Set in a quiet location, in its own beautifully landscaped gardens, White Gates Nursing Home has 50 single rooms some of which have en-suites. |
| Is Our Home Purpose Built |
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| Yes |
| How Many Floors We Have |
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| 2 |
| Who Owns Our Building |
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| Private |
| Communal Rooms |
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| Conservatory, Dining Rooms, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
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| Chiropodist, Dentist, Hairdressers, Library, Lift, Minibus, Optician, Physiotherapy. |
| Our Garden |
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| Communal Garden, Seating, Wheelchair Friendly Access. |
| Our Photos |
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| Description |
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At White Gates Nursing Home we are committed to meeting your personal preferences, choices and needs in the comfort of a fully furnished, private room, some with en-suite facilities. We have a choice of 50 single bedrooms comfortably furnished, many with complete en-suite shower and toilet. All rooms have been elegantly decorated with co-ordinating soft furnishings and our residents can choose to have Freeview enabled, flat screen televisions and direct dial telephones. Each room comes with a multi-position, electric profiling bed to aid mobility and enable residents to sit up independently. To make rooms feel as homely as possible, we encourage residents to personalise their rooms with ornaments and pictures. Our residents are also welcome to bring loving pets to stay, by prior arrangement. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 51 |
| Number Of Ensuite Rooms | 15 |
| We offer these types of ensuite rooms: WC and Basin, Wet Rooms. | |
| Type Of Room |
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| Single Room. |
| Room Features |
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| Furnished, Garden View, Step Free Access, Unfurnished. |
| Room Facilities |
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| Internet Access, Telephone Point. |
| Our Photos |
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| Weekly Fees Start From | Fee |
|---|---|
| Residential Fees From / Price Per Week | £1,300.00 |
| Respite Fees From / Price Per Week | £1,300.00 |
| Funding Types | |
|---|---|
| Local Authority | Surrey |
| Region | South East |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | Yes |
| We Accept NHS Continuing Healthcare | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. For more information about Choice Dining please click here.
| Styles of Food |
 Gluten-free
Halal
Kosher
Pureed
Vegan
Vegetarian
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|---|---|
| Dining Locations |
Bedroom Dining
Lounge/Diner
Restaurant
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| Dining Styles |
Hot Trolley
Room Service
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| Hospitality |
Guests are welcome for dinner (Covid permitting)
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The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
Hot Trolley
Room Service
A critical component for good health.
5 Star Rated by UK Food Standards. Hand hygiene for both residents and staff.
We are following best practice including NICE guidelines as a standard.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
A Private Dining room is bookable for residents and their families.
Families are invited for meals [Covid permitting].
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to Dining Room.
Staff also dine themselves with the residents they support.
Staff sit with the residents they support when they dine.
Residents can order food not on the menu, or have access to an ‘evergreen menu’.
More than one option is available at mealtimes for all residents, including those with special and theraputic diets.
Residents with dementia are shown food or visual menus to help them decide.
We offer catering for special events.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Halal food can be served.
Kosher food can be served.
Gluten-free food can be served.
Vegan food can be served.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Tables are well laid.
We have food theme days/nights.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
Being environmentally and socially responsible and thoughtful.
We correctly dispose of our waste.
We have a waste management system.
We monitor our food waste.
We grow some food and/or ingredients on site.
We use organically grown food.
| Activities Are So Important |
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ActivitiesWhite Gates has a dedicated activity room where residents can continue with existing interests and hobbies as well as discover new ones. Our full-time activity co-ordinator schedules a weekly calendar to care for individual preferences as well as a variety of group outings, and entertainment to suit all interests, helping to provide structure to our residents’ day as well as offering mental and physical stimulation. We also provide medical, dental, optical, physiotherapy and occupational therapy services which are arranged by referral. At White Gates Nursing Home you can be pampered in on-site our hair-dressing salon and nail bar, or relax in the air-spa baths. Don’t worry if you’re missing your loved ones, just pop into the Internet Corner and have a chat over the webcam. If you’re searching for long-lost friends, why not surf the world-wide-web, or, relax with a book from our library. You can also choose to indulge in our lively and sociable events; wine and cheese evenings or cookery classes are always a popular choice for our residents, friends and families! We also make the most of our local amenities by arranging regular outings to Kew Gardens and other local attractions. |
| Our Photos |
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| Activities At Home |
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| 1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Choir, Cooking, Crafts, Crosswords, Dancing, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Painting, Pet Therapy, Pilates, Quiz Games, Religious Services, Reminiscence, Residents' Committee, Singing, Themed Events, Visiting Entertainment, Word Games, Yoga. |
| Activities Outside Our Home |
|---|
| Local Tourist Attractions, Shopping. |
1 Condor Road
Laleham
Staines-upon-thames
TW18 1UG
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Requires Improvement |
| Safe | Requires Improvement |
| Well Led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
| Inspection Reports | |
| Last inspected | 16th March 2023 |
| Last rated | 4th May 2023 |
| Reports | |
| Registration Date | 7th February 2019 |
| Service Provider | Whitegates Care Centre Limited, GU7 3HY |
4th May 2023 | Transport |
|---|
| Bus Stop nearby. |
| Places of Worship |
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| Anglican Church, Catholic Church, Methodist Church. |
| Nearby Services |
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| Park, Pub, Restaurant, Shops. |
Frequently asked questions about Whitegates Care Centre Limited
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