The Haven
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84 Harwich Road
Colchester
Essex
CO4 3BS
| Care Type | Care Home |
|---|---|
| Care Category | Residential | Dementia | Respite |
| Availability | Yes |
| Weekly Prices From | £1,095.00 |
| Regulator's Rating | Good |
Meet The Manager
Jane Diplock is Registered Manager at The Haven.
The Haven Residential Home is a registered care home, aiming to provide a high standard of care to our residents, whilst encouraging them to live as independently as possible by receiving care & support consistent with their needs. The Haven is set in approximately one acre of secluded land and is 5 minutes-drive from Colchester town centre. Local amenities include bus stop directly outside, two small local shops and a church; pub and restaurants within walking distance.
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Personal care. |
| Disability Support | Physical Disability, Physically Frail, Walking Frame. |
| Medication | By Mouth. |
| Type Of Dementia | Mild Dementia, Moderate Dementia. |
| Dementia Behaviour | Agitation / Restlessness, Disrupted Sleep Patterns, Mild Forgetfulness, Wandering . |
| Dementia Specialisms | Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Picks Disease, Vascular Dementia. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
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Before all visitors and staff are allowed in The Haven they must complete an Lateral Flow Test, either at their own home and register this on the NHS website or they can have a Lateral flow test done at The Haven and wait for the results to come back. All visitors and staff must wear face mask at all times. |
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| Infection Control Initiatives in place | ||
|---|---|---|
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
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Sterilisation & Disinfection Devices | We are using sterilisation and/or disinfection devices within our care setting. |
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Virus Testing | We are testing for viral infection when symptoms present within our care setting. |
| Safe Visiting Space | |||||
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| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) The Care Organisation has not indicated availability Mobile Phone Network Coverage (mobile “signal”) The Care Organisation has not indicated availability Telephone for external calling The Care Organisation has not indicated availability Family Portal Yes, our care home has provides families with a family portal. Find out more about Family Portals. |
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on Facebook| Our Building and Facilities |
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The Haven is set in large grounds, and our residents love the outside garden space. The home and the gardens are fully secured for peace of mind. There are two newly decorated lounges at The Haven. One is a reminiscence lounge, while the other is used for activities such as Bingo, indoor bowling, crafts, singing and dancing, and so much more. Both lounges have large-screen TVs, and once a week, we hold a movie night for our residents, with popcorn included!
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| Is Our Home Purpose Built |
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| Yes |
| How Many Floors We Have |
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| 2 |
| Who Owns Our Building |
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| Private |
| Communal Rooms |
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| Coffee Shop / Café, Dining Rooms, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
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| Assisted Bathroom, Beauty Salon, Chiropodist, Coffee Shop, Dentist, GP, Hairdressers, Minibus, Optician, Smoking Area, Stairlift. |
| Our Garden |
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| Communal Garden, Communal Patio, Private Garden(s), Seating, Secure Garden, Summer House, Vegetable Plot, Wheelchair Friendly Access. |
| How 'Smart' Are We? |
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| Individual Heating Controls. |
| Our Photos |
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| Description |
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We have accommodation for 32 residents in single rooms, 31 with en-suites. All bedrooms and communal areas have a nurse-call system and smoke alarms. All bedrooms are fully furnished, but residents are welcome to bring their own furniture by arrangement. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 32 |
| Number Of Ensuite Rooms | 31 |
| Type Of Room |
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| Single Room. |
| Room Features |
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| Furnished, Garden View. |
| Room Facilities |
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| Internet Access, Sky/Cable TV, Telephone Point, Wifi. |
| Our Photos |
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| Weekly Fees Start From | Fee |
|---|---|
| Residential Fees From / Price Per Week | £1,095.00 |
| Funding Types | |
|---|---|
| Local Authority | Essex |
| Region | East |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | Yes |
| We Accept NHS Continuing Healthcare | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Styles of Food |
 Gluten-free
Pureed
Vegetarian
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|---|---|
| Dining Locations |
Bedroom Dining
Café
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| Dining Styles |
Hot Trolley
Room Service
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| Hospitality |
Guests are welcome for dinner (Covid permitting)
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| Our Photos |
The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu has been verified by a registered nutritional therapist or dietitian.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
Hot Trolley
Room Service
A critical component for good health.
Hand hygiene for both residents and staff.
We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
A Private Dining room is bookable for residents and their families.
Families are invited for meals [Covid permitting].
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to Dining Room.
Residents have the option of dining in their own room.
Staff also dine themselves with the residents they support.
Staff sit with the residents they support when they dine.
Residents can order food not on the menu, or have access to an ‘evergreen menu’.
Residents have access to a flexible meal service beyond defined times.
More than one option is available at mealtimes for all residents, including those with special and theraputic diets.
Residents with dementia are shown food or visual menus to help them decide.
There is a weekly menu.
We offer catering for special events.
Residents are involved in the creation of the menu.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Halal food can be served.
Kosher food can be served.
Gluten-free food can be served.
Vegan food can be served.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Staff are hospitality trained to present / serve meals.
Tables are well laid.
We have food theme days/nights.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
Being environmentally and socially responsible and thoughtful.
We correctly dispose of our waste.
We have a waste management system.
We monitor our food waste.
Residents can get involved in the growing of food and/or ingredients on site.
We grow some food and/or ingredients on site.
We use locally sourced and locally grown or reared food.
We use organically grown food.
Our energy usage is well maintained.
We are actively reducing food mileage.
| Activities Are So Important |
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We regularly hold events and parties. In the summer we have garden parties, Summer Fetes and barbeques. Our themed nights, for example, Indian, Italian, Chinese nights are always well attended and are really popular with the residents and all the families. All of these events also help us to fundraise for our residents, which enables them to enjoy special gifts, activities, or days out. Activities are given high priority in our home, and we pride ourselves on the range and variety of activities we offer our residents. However this does not only take place in the communal areas, as occasionally some residents may prefer to remain in their own rooms. In which case our Activities Co-ordinator will spend time with them too. |
| Our Photos |
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| Activities At Home |
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| 1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Cooking, Crafts, Crosswords, Dancing, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Music Therapy, Painting, Pet Therapy, Quiz Games, Reminiscence, Residents' Committee, Singing, Themed Events, Visiting Entertainment, Word Games. |
| Activities Outside Our Home |
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| Cinema, Garden Centre, Local Tourist Attractions, Park, Pub, Shopping, Theatre. |
| Our Pets |
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Our residents love/loved their animal, so when families come in and want to bring loving animal in they are more than welcome. |
| Can You Bring Your Pet |
|---|
| No |
84 Harwich Road
Colchester
Essex
CO4 3BS
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Good |
| Safe | Requires Improvement |
| Well Led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
| Inspection Reports | |
| Last inspected | 28th July 2023 |
| Last rated | 31st August 2023 |
| Current Report | |
| Historic Reports | |
| Registration Date | 20th December 2010 |
| Service Provider | Comfort Care Services (Colchester) Limited, CO4 3BS |
The Haven Care Home - Care Quality Commission (cqc.org.uk)
| Transport |
|---|
| Bus Stop nearby, Car Park on-site, Train Station nearby. |
| Places of Worship |
|---|
| Anglican Church, Buddhist Temple, Catholic Church, Methodist Church. |
| Nearby Services |
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| Bank, Chemist, Church, Garden Centre, Golf Club, Hospital, Library, Local Walks & Bike Rides, Park, Post Office, Pub, Restaurant, Shopping Centre, Shops, Surgery. |
Frequently asked questions about The Haven
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