Tunbridge Wells Care Centre
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142 Upper Grosvenor Road
Tunbridge Wells
Kent
TN1 2ED
| Care Type | Care Home |
|---|---|
| Care Category | Nursing | Dementia | Respite |
| Availability | Yes |
| Weekly Prices From | £1,900.00 |
| Regulator's Rating | Good |
Meet The Manager
Donna Barks is Home Manager at Tunbridge Wells Care Centre.
Donna came to Tunbridge Wells Care Centre in early 2022 as a manager fresh from another home near Maidstone, where she was deputy manager before progressing to home manager in 2020. She is an experienced carer and nurse who spent three years working on the acute surgical ward at Tunbridge Wells Hospital, as well as in community hospitals and several care homes in Kent and Devon where she oversaw the care of people with advanced dementia. In 2022 Donna won the Women Achieving Greatness in Social Care Awards’ Rising Star trophy in recognition of her exceptional service. Donna loves Tunbridge Wells and is delighted to be managing the home, which is so close to the centre of town.
Tunbridge Wells Care Centre is situated in a pleasant residential area of Royal Tunbridge Wells and provides person-centred nursing, dementia and palliative care, alongside all the facilities needed for maximum comfort.
From the moment you enter the chandelier-lit reception with its bright, double-height atrium, you get a clear sense of the quality and welcoming atmosphere residents and families can expect. A genuine culture of kindness, respect and consideration sets the tone, helping residents feel truly at home whatever level of care they require.
The home accommodates up to 70 residents in bright, spacious ensuite bedrooms across three floors, all accessible via lift. Every area of the home—including the landscaped garden—is fully wheelchair friendly.
Nursing and care staff are available 24/7 on each floor, supported by dedicated teams covering housekeeping, administration, facilities, activities and catering. Each floor also has a comfortable lounge with TVs, books and games, offering both cosy spaces to relax and larger areas for group activities. The on-site hair salon is a popular spot for residents to enjoy regular treatments.
Outside, the large landscaped garden provides a peaceful space to socialise, take part in outdoor activities or simply watch the home’s resident ducks enjoying their day.
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Convalescence, End of Life, Palliative, Personal care. |
| Disability Support | Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound. |
| Medication | By Mouth, Injection, Suppository. |
| Nursing Specialisms | Aids, Cancer, Cerebral Palsy, Crohns, Crohn's Disease, Depression, Diabetes, Epilepsy, Heart Disease, Huntington Disease, Korsakoff, Motor Neurone Disease (MND), Multiple Sclerosis, Muscular Dystrophy (MD), Normal Pressure Hydrocephalus, Pain Management, Parkinson's Disease, Prader Willi Syndrome, Stroke. |
| Type Of Dementia | Mild Dementia, Moderate Dementia. |
| Dementia Behaviour | Agitation / Restlessness, Disrupted Sleep Patterns, Mild Forgetfulness, Wandering . |
| Dementia Specialisms | Alzheimer's, Mixed Dementias, Vascular Dementia. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
|---|---|---|
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The health, safety and wellbeing of our residents and staff is our top priority. With this in mind we have added a host of new additional safety measures at our facilities to ensure that our residents may continue to live their lives as they choose with minimal inconvenience. |
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| Infection Control Initiatives in place | ||
|---|---|---|
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Independent Assessments | We have been independently assessed in our approach to infection control. |
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
| Infection Prevention & Control (IPC) - Regulator’s Assessment | ||
|---|---|---|
| In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below. | ||
| Regulator: CQC | ||
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Use of PPE | The provider assured the regulator that it was using personal protective equipment effectively and safely. |
| View the provider’s latest Inspection Reports. | ||
| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) The Care Organisation has not indicated availability Mobile Phone Network Coverage (mobile “signal”) The Care Organisation has not indicated availability Telephone for external calling The Care Organisation has not indicated availability Family Portal Yes, our care home has provides families with a family portal. Find out more about Family Portals. |
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on Facebook| Our Building and Facilities |
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Our stunning, fully wheelchair-accessible landscaped garden provides a serene and beautifully maintained outdoor retreat for residents to enjoy. Bursting with vibrant flowers and expansive, elegant spaces, the garden offers the perfect setting for socialising, a peaceful morning stroll, or simply savouring a cup of tea on a sunny day. It also serves as a sophisticated venue for outdoor games and entertainment, where residents can choose to actively participate or relax and soak up the gentle warmth of the sunshine, surrounded by nature’s tranquillity in a truly luxurious environment. We also have resident ducks named June, Brenda and Lucky. Tunbridge Wells Care Centre features a stylish and dedicated hair salon designed for both men and women to enjoy professional hairdressing and grooming in a relaxed, comfortable setting. This welcoming space allows residents to feel pampered and cared for, whether they’re popping in for a trim, a fresh new style, or simply to catch up with friends over a cup of tea. Regular salon visits help residents maintain their sense of individuality and confidence, bringing a touch of everyday luxury and routine that feels truly special all within the convenience of the care home. |
| Who Owns Our Building |
|---|
| Private |
| Communal Rooms |
|---|
| Activities Room, Dining Rooms, Library, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
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| Assisted Bathroom, Beauty Salon, Chiropodist, Hairdressers, Lift, Smoking Area. |
| Our Garden |
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| Communal Garden, Communal Patio, Private Garden(s), Seating, Secure Garden, Wheelchair Friendly Access. |
| How 'Smart' Are We? |
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| Reduce Plastic Use. |
| Brochures |
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| Tunbridge 4pp Brochure.pdf |
| Description |
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We offer generously sized ensuite bedrooms which have been thoughtfully designed to provide a luxurious and comfortable living space. Each room features an adjustable automatic bed with handset controls, ample storage including a wardrobe and lockable bedside cabinet, a cosy armchair, and modern conveniences such as a TV and free Wi-Fi. Large windows flood the rooms with natural light and provide attractive views, while some ground-floor rooms enjoy direct access to the secure, beautifully landscaped garden, perfect for those who love gardening or simply wish to relax outdoors. Residents are encouraged to personalise their rooms with familiar belongings to create a truly homely and elegant sanctuary that reflects their individual style and preferences. The spacious corridors and wide doorways ensure ease of movement for all, supported by specialist equipment where needed to maintain comfort and independence. This blend of premium furnishings, thoughtful design, and advanced facilities embodies the essence of luxury care living at Tunbridge Wells. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 70 |
| Number Of Ensuite Rooms | 70 |
| We offer these types of ensuite rooms: Shower Rooms, Wet Rooms. | |
| Type Of Room |
|---|
| Single Room. |
| Room Features |
|---|
| Direct Garden Access, Furnished, Garden View, Step Free Access. |
| Room Facilities |
|---|
| Catch up TV, Freeview TV, Internet Access, Secure Access, Wifi. |
| Our Photos |
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| Weekly Fees Start From | Fee |
|---|---|
| Residential Fees From / Price Per Week | £1,900.00 |
| Nursing Fees From / Price Per Week | £1,900.00 |
| Residential Dementia Fees From / Price Per Week | £1,900.00 |
| Nursing Dementia Fees From / Price Per Week | £1,900.00 |
| Respite Fees From / Price Per Week | £1,900.00 |
| Funding Types | |
|---|---|
| Local Authority | Kent |
| Region | South East |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | Yes |
| We Accept NHS Continuing Healthcare | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Styles of Food |
 Pureed
Vegetarian
|
|---|---|
| Dining Locations |
Bedroom Dining
Lounge/Diner
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| Dining Styles |
Hot Trolley
Room Service
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| Hospitality |
Guests are welcome for dinner (Covid permitting)
|
The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
Hot Trolley
Room Service
A critical component for good health.
Hand hygiene for both residents and staff.
We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
Families are invited for meals [Covid permitting].
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to Dining Room.
Staff sit with the residents they support when they dine.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Tables are well laid.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
There are no unnecessary disruptions during mealtimes.
| Activities Are So Important |
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We have an active social life in our home with plenty of opportunities to make new friends and participate in a variety of interesting activities and day trips. |
| Activities At Home |
|---|
| 1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Crafts, Crosswords, Dancing, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Music Therapy, Painting, Pet Therapy, Quiz Games, Religious Services, Reminiscence, Singing, Themed Events, Visiting Entertainment. |
| Activities Outside Our Home |
|---|
| Cinema, Garden Centre, Local Tourist Attractions, Park, Pub, Shopping, Theatre. |
142 Upper Grosvenor Road
Tunbridge Wells
Kent
TN1 2ED
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Good |
| Safe | Good |
| Well Led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
| Inspection Reports | |
| Last inspected | 16th March 2021 |
| Last rated | 28th August 2019 |
| Current Report |
|
| Historic Reports |
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| Registration Date | 25th January 2011 |
| Service Provider | Tunbridge Wells Care Centre Limited, BH8 8EX |
Tunbridge Wells Care Centre Care Home - Care Quality Commission (cqc.org.uk)
| Transport |
|---|
| Bus Stop nearby, Car Park on-site, Train Station nearby. |
| Places of Worship |
|---|
| Anglican Church, Catholic Church. |
| Nearby Services |
|---|
| Bank, Chemist, Church, Garden Centre, Hospital, Library, Local Walks & Bike Rides, Park, Post Office, Pub, Restaurant, Shops, Surgery. |
Frequently asked questions about Tunbridge Wells Care Centre
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