The White House Nursing Home Limited
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274 Malden Road
New Malden
Surrey
KT3 6AR
| Care Type | Care Home |
|---|---|
| Care Category | Nursing | Dementia | Respite |
| Availability | Yes |
| Weekly Prices From | £1,250.00 |
| Regulator's Rating | Outstanding |
Meet The Manager
Ajitha Pillai is the Manager at The White House Nursing Home Limited.
Ajitha Pillai has been the Registered Manager of the Home since 2012. Previous to this, she was one of our Registered Nurse's and her hard work and passion for high quality care saw her quickly progressing to the award-wining Registered Manager she is today.
Here at The White House Nursing Home in New Malden in Surrey, we specialise in providing quality nursing care for the elderly. Our philosophy is to create a secure, happy and homely atmosphere for our valued residents and staff.
Our 30 bed nursing home comprises of individually and beautifully decorated rooms equipped with a range of facilities that include ceiling hoists, 24 hour call-bell systems, digital TV as well as wi-fi. We are registered to care for a range of nursing needs and provide exceptional, personalised standards of care 24 hours a day, 365 days a year.
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Convalescence, Palliative, Personal care, Physiotherapy. |
| Disability Support | Hearing Impairment, Physical Disability, Speech Impairment, Visual Impairment. |
| Medication | By Mouth, Change Catheter, Electronic Medication Management, Injection, Suppository. |
| Nursing Specialisms | Cancer, Crohn's Disease, Epilepsy, Motor Neurone Disease (MND), Multiple Sclerosis, Parkinson's Disease, Stroke, Ulcerative Colitis. |
| Type Of Dementia | Mild Dementia, Moderate Dementia. |
| Dementia Behaviour | Agitation / Restlessness, Challenging Behaviour, Disrupted Sleep Patterns, Mild Forgetfulness, Wandering . |
| Dementia Specialisms | Alzheimer's. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
|---|---|---|
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The White Horse Nursing Home is working within the government guidelines to help protect our staff and clients. |
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| Infection Control Initiatives in place | ||
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Independent Assessments | We have been independently assessed in our approach to infection control. |
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
| Infection Prevention & Control (IPC) - Regulator’s Assessment | ||
|---|---|---|
| In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below. | ||
| Regulator: CQC | ||
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Use of PPE | The provider assured the regulator that it was using personal protective equipment effectively and safely. |
| View the provider’s latest Inspection Reports. | ||
| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) Yes, our care home has WiFi in all our resident’s rooms. Mobile Phone Network Coverage (mobile “signal”) Yes, our care home has mobile phone signal in all our resident’s rooms. Telephone for external calling Yes, our care home provides a telephone in all our resident’s rooms. Family Portal Yes, our care home has provides families with a family portal. Find out more about Family Portals. |
Social media provides an up to date window on the activities within a provider's setting.
We are on Facebook| Minimum Age |
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| 60 |
| Our Building and Facilities |
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Our 30 bed nursing home is fully equipped and registered to care for a range of nursing needs and provides exceptional, personalised standards of care 24 hours a day, 365 days a year. All residents have access to comfortable and pleasant communal lounge, dining and outside space. All rooms are fully equipped with a range of facilities including ceiling hoists, 24 hour call-bell systems, digital TV as well as wi-fi. The New Nursing floor which opened in Jan 2013 comprises of 6 individually and beautifully decorated fully equipped rooms. There is also a hair salon and a cosy lounge with tea and coffee making facilities situated on this floor. The White House researches the very-best nursing equipment to ensure the comfort and safety of our residents. We have the latest profiling nursing beds, moving and handling equipment, pressure-relieving equipment and large spacious bathrooms and showers. |
| Is Our Home Purpose Built |
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| No |
| How Many Floors We Have |
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| 2 |
| Who Owns Our Building |
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| Private |
| Communal Rooms |
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| Activities Room, Dining Rooms, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
|---|
| Assisted Bathroom, Beauty Salon, Chiropodist, Chiropractor, Hairdressers, Lift, Minibus, Nutritionist, Physiotherapy, Stairlift. |
| Our Garden |
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| Communal Garden, Communal Patio, Private Garden(s), Seating, Secure Garden, Wheelchair Friendly Access. |
| Our Photos |
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| Description |
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All rooms are individually and beautifully decorated and furnished. Our rooms are fully equipped with a range of facilities including ceiling hoists, 24 hour call-bell systems, digital TV as well as Wi-Fi. All rooms have easy access to shared bathroom facilities. The White House researches the very-best equipment to ensure the comfort and safety of our residents. We have heavily invested in the latest profiling nursing beds, moving and handling equipment and pressure-relieving equipment to ensure our residents have the best possible comfort and support. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 36 |
| Number Of Ensuite Rooms | 30 |
| We offer these types of ensuite rooms: WC and Basin. | |
| Type Of Room |
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| Single Room. |
| Room Features |
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| Furnished, Garden View, Step Free Access. |
| Room Facilities |
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| Telephone Point, Wifi. |
| Our Photos |
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| Weekly Fees Start From | Fee |
|---|---|
| Nursing Fees From / Price Per Week | £1,250.00 |
| Funding Types | |
|---|---|
| Local Authority | Kingston upon Thames |
| Region | London |
| We Accept Self-Funding Clients | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Styles of Food |
 Pureed
Vegetarian
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|---|---|
| Dining Locations |
Bedroom Dining
Lounge/Diner
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| Dining Styles |
Hot Trolley
Room Service
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| Our Photos |
The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
Hot Trolley
Room Service
A critical component for good health.
5 Star Rated by UK Food Standards. Hand hygiene for both residents and staff.
We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
Families are invited for meals [Covid permitting].
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to Dining Room.
Staff sit with the residents they support when they dine.
Residents can order food not on the menu, or have access to an ‘evergreen menu’.
More than one option is available at mealtimes for all residents, including those with special and theraputic diets.
There is a weekly menu.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Vegetarian food can be served.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Tables are well laid.
We have food theme days/nights.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
| Activities Are So Important |
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Activities can contribute to the integrity of an individual's health and wellness which is why Social interaction and engagement is an integral part of life at TWHNH. Our activity programme comprises of scrabble mornings, flower arranging mornings, trips out and enjoying our entertainment programme of live shows & performances. The White House Nursing Home also has its own transport with wheelchair access providing residents with increased independence and choice of activities. Residents regularly enjoy trips to Richmond Park, Garsons Farm, local shops and other local events. We make a special effort to ensure that birthdays and anniversaries are celebrated in style with a homemade cake. Special occasions including Christmas, Easter, New Years, Diwali, Chinese New Year, St Patrick’s Day, St George’s Day e.t.c are always a reason for a party. National and international events such as Royal Weddings, Jubilees and Olympic Games are celebrated with plenty of pomp and ceremony. Families are always welcome to come and join in with the celebrations. We also have our own visiting hairdresser as well as regular visits from a chiropodist should the residents wish to make use of these extra facilities. |
| Our Photos |
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| Activities At Home |
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| 1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Cooking, Crafts, Crosswords, Dancing, Excursions, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Painting, Pet Therapy, Quiz Games, Reminiscence, Singing, Themed Events, Visiting Entertainment, Word Games. |
| Activities Outside Our Home |
|---|
| Local Tourist Attractions, Shopping. |
274 Malden Road
New Malden
Surrey
KT3 6AR
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Outstanding |
| Safe | Good |
| Well Led | Outstanding |
| Caring | Outstanding |
| Responsive | Outstanding |
| Effective | Outstanding |
| Inspection Reports | |
| Assessment Date | 22nd January 2026 |
| Published Date | 2nd April 2026 |
| Current Report |
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| Historic Reports |
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| Registration Date | 9th February 2016 |
| Service Provider | The White House Nursing Home Limited, KT3 6AR |
The White House Nursing Home Limited Care Home - Care Quality Commission (cqc.org.uk)
| Transport |
|---|
| Bus Stop nearby, Car Park on-site, Train Station nearby. |
| Places of Worship |
|---|
| Anglican Church. |
| Nearby Services |
|---|
| Garden Centre, Hospital, Park, Pub, Restaurant, Shopping Centre, Shops. |
Frequently asked questions about The White House Nursing Home Limited
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