The Marbrook Centre
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Phoenix Park
Eaton Socon
St Neots
Bedfordshire
PE19 8EP
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Profile Strength |
Excellent 96%
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|---|---|
| Care Type | Care Home |
| Care Category | Nursing | Dementia | Respite |
| Availability | Yes |
| Regulator's Rating | Good |
Meet The Manager
Tracy Haddock is General Manager at The Marbrook Centre.
“Hello, I’m Tracy Haddock General Manager of The Marbrook Centre.
The Marbrook Centre is a very unique place, where we pride ourselves on delivering the highest possible nursing care and support for our residents. I feel very proud to be leading such a talented multidisciplinary team.
I trained as a Registered General Nurse and bring many years’ experience managing teams in various clinical areas. Being open and honest has always been my philosophy. I have an open door policy and I believe it is important that I listen to ideas and look forward to getting to know you during your stay here.”
The Marbrook Centre is a special place; a nursing service with a holistic approach to the care it delivers. Our experienced nursing led care team have the skills and experience to support you with the right care you need, 24 hours a day.
Marbrook’s light, bright lounges are the perfect place to spend quality time with friends and family, or join in with daily social and leisure activities.
Services at The Marbrook Centre include;
Pre Discharge
Getting home after a period of active rehabilitation or having spent some time in hospital can take longer than you may wish; delays in home adaptions, recruiting the right home care team or finding a longer term care home close to friends and family all takes much longer than you first envisage. So while you are waiting, why not spend this time with us?
Marbrook is your safe haven, supporting all your care needs, so important decisions and plans for your future do not need to be made in haste.
24/7 Nursing Care
For those living with complex medical conditions or in need of palliative care, our experienced nurse led team work very closely with our enhanced GP service (and if appropriate our Clinical Psychologist), to provide you with the best quality of life and dignity.
Bray has a warm homely ‘non clinical’ environment with a very relaxed policy to visiting hours for all your family, including your pets!
Team Marbrook, Positive Impact Awards
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Convalescence, End of Life, High Dependency, Palliative, Personal care, Physiotherapy, Reablement, Rehabilitation, Support for Couples. |
| Disability Support | Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound. |
| Medication | By Mouth, Change Catheter, Injection, Suppository. |
| Nursing Specialisms | Aids, Bariatric care, Cancer, Cerebral Palsy, Chronic Traumatic Encephalopathy (CTE), Creutzfeldt-Jakob Disease, Crohns, Crohn's Disease, Diabetes, Epilepsy, Heart Disease, Huntington Disease, Korsakoff, Motor Neurone Disease (MND), Multiple Sclerosis, Muscular Dystrophy (MD), Normal Pressure Hydrocephalus, Parkinson's Disease, Posterior Cortical Atrophy, Prader Willi Syndrome, Stroke, Traumatic Brain Injury. |
| Type Of Dementia | Mild Dementia, Moderate Dementia, Severe Dementia (EMI). |
| Dementia Behaviour | Challenging Behaviour, Violent Behaviour, Wandering . |
| Dementia Specialisms | Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Picks Disease, Vascular Dementia. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
|---|---|---|
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Good infection control measures pre COVID, have been enhanced in recent times and are constantly reviewed. We check visitors temperatures, ask them to wear our PPE and to adhere to our COVID safe visitor protocol. Our staff are highly trained, have never been without the correct PPE and our building is a new, purpose built centre (all rooms benefit from an ensuite wetroom), to create a safe environment, with a twist of style. |
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| Infection Control Initiatives in place | ||
|---|---|---|
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Air Filtration & Purification | We are using air filtration and/or air purification devices within our care setting. |
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
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Infection Screening | We are using technology to screen for infections & monitor symptoms. |
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Regulatory Assessment | We have been assessed by the care regulator in our approach to infection control. |
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Sterilisation & Disinfection Devices | We are using sterilisation and/or disinfection devices within our care setting. |
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Virus Testing | We are testing for viral infection when symptoms present within our care setting. |
| Safe Visiting Space | |||||
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| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) Yes, our care home has WiFi in all our resident’s rooms. Mobile Phone Network Coverage (mobile “signal”) Yes, our care home has mobile phone signal in all our resident’s rooms. Telephone for external calling Yes, our care home provides a telephone in all our resident’s rooms. Family Portal Yes, our care home has provides families with a family portal. Find out more about Family Portals here. |
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on Facebook| Minimum Age |
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| 18 |
| LGBTQ Welcome |
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| Yes |
| Our Building and Facilities |
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The Marbrook Centre is a purpose built specialist centre, which opened in May 2016. When you come into the centre you will see our coffee lounge which opens out onto the dining courtyard. Ground floor - Eden Has three lounge/diners with height adjustable rehabilitation kitchens and a large spa hydro bathroom. There is also a two bedroom fully fitted transition training flat which has its own independent access. First Floor - Bray Has some bedrooms featuring ceiling hoists, a spa / hydro bathroom, three lounge/diners with height adjustable kitchens, a further lounge and two sheltered balconies overlooking the central courtyard. Second Floor - Mayfield Has been specially designed to provide care and support to people living with dementia in an environment that will meet their specific needs. Mayfield uses Stirling University dementia friendly design best practice, paying particular attention to the lighting, colour, contrast, orientation and signage (see www.dementia.stir.ac.uk). ... three lounge/diners with height adjustable |
| Is Our Home Purpose Built |
|---|
| Yes |
| The Year Our Home Was Built |
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| 1 Mar 2016 |
| How Many Floors We Have |
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| 3 |
| Who Owns Our Building |
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| Private |
| Communal Rooms |
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| Activities Room, Bistro, Coffee Shop / Café, Dining Rooms, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
|---|
| Assisted Bathroom, Chiropodist, Cinema, Coffee Shop, Dentist, GP, Gym, Hairdressers, Lift, Minibus, Nutritionist, Optician, Overnight Guest Stay, Physiotherapy, Smoking Area. |
| Our Garden |
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| Communal Garden, Communal Patio, Greenhouse, Private Garden(s), Seating, Secure Garden, Sensory Garden, Vegetable Plot, Wheelchair Friendly Access. |
| How 'Smart' Are We? |
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| Electronic Visitor Register, Individual Heating Controls, Interactive Digital Touch Table, Reduce Plastic Use, Smart Home Remote Control. |
| Our Photos |
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| Description |
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All bedrooms feature ensuite wet rooms, are furnished to a high specification and enjoy Freeview TV. This is your personal space, however, we hope you will choose to be in other areas of the centre during the day, taking part in therapeutic and social activities designed to meet your needs. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 82 |
| Number Of Ensuite Rooms | 81 |
| Type Of Room |
|---|
| Apartment, Double Room, Flat, Kitchenette, Separate Sitting Room, Single Room. |
| Room Features |
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| Furnished, Garden View, Step Free Access. |
| Room Facilities |
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| Freeview TV, Internet Access, Secure Access. |
| Our Photos |
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| Funding Types | |
|---|---|
| Local Authority | Bedford |
| Region | East |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | Yes |
| We Accept NHS Continuing Healthcare | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. For more information about Choice Dining please click here.
| Styles of Food |
 Gluten-free
Halal
Kosher
Pureed
Vegan
Vegetarian
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|---|---|
| Dining Locations |
Bedroom Dining
Café
Lounge/Diner
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| Dining Styles |
Hot Trolley
Room Service
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| Hospitality |
Guests are welcome for dinner (Covid permitting)
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| Our Photos |
The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
Hot Trolley
Room Service
A critical component for good health.
5 Star Rated by UK Food Standards. Hand hygiene for both residents and staff.
We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
Families are invited for meals [Covid permitting].
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to Dining Room.
Residents have the option of dining in their own room.
Staff also dine themselves with the residents they support.
Staff sit with the residents they support when they dine.
Residents can order food not on the menu, or have access to an ‘evergreen menu’.
Residents have access to a flexible meal service beyond defined times.
More than one option is available at mealtimes for all residents, including those with special and theraputic diets.
Residents with dementia are shown food or visual menus to help them decide.
There is a weekly menu.
We offer catering for special events.
Residents are involved in the creation of the menu.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Halal food can be served.
Kosher food can be served.
Gluten-free food can be served.
Vegan food can be served.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Tables are well laid.
We have food theme days/nights.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
Being environmentally and socially responsible and thoughtful.
We correctly dispose of our waste.
We have a waste management system.
We monitor our food waste.
Residents can get involved in the growing of food and/or ingredients on site.
We use locally sourced and locally grown or reared food.
Our energy usage is well maintained.
We are actively reducing food mileage.
| Activities Are So Important |
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As a part of your care arrangement, you will be supported with basic and physical activities of daily living to live as ordinary life as possible, suited to your abilities, at home and in the community. |
| Our Photos |
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| Activities At Home |
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| 1 to 1 Activities, Animal Petting, Birthday Celebrations, Board Games, Card Games, Cooking, Crafts, Crosswords, Dancing, Excursions, Flower Arranging, Gardening, Music Entertainment, Music Therapy, Painting, Pet Therapy, Quiz Games, Reminiscence, Singing, Themed Events, Visiting Entertainment, Word Games. |
| Activities Outside Our Home |
|---|
| Garden Centre, Local Tourist Attractions, Park, Pub, Shopping, Shopping Centre. |
The Go Green badge is designed to give care-seekers like yourself the ability to consider and compare a care home’s sustainability and green practices.
The below statements are changes that the care provider has acknowledged they have implemented towards a more sustainable future.
The operation, maintenance, and repair of a property
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Do you use LED light bulbs? | Yes |
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Are your windows double glazed? | Yes |
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Do you use motion sensors? | Yes |
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Is your boiler less than 15 years old? | Yes |
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Do you have an EPC rating? | Yes |
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Do you use eco-friendly cleaning products? | Yes |
The sourcing of goods and the landfill/recycling journey
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Do you monitor your waste? | Yes |
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Do you train your team on recycling practices? | Yes |
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Do you have systems for recycling throughout the home? | Yes |
Energy reduction and renewable energy usage
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Do you measure your energy consumption? | Yes |
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Do you use solar power? | Yes |
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Is your boiler less than 15 years old? | Yes |
Using digital rather than paper based processes
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Do you use digital payslips? | Yes |
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Do you use online rotas? | Yes |
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Do you use digital care plans? | Yes |
In-home and community projects that protect the environment
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Do you carry out projects that support wildlife? | Yes |
| Our Pets |
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Our pets are an extended part of our family and we love them dearly. Sadly it is not possible to let pets live at The Marbrook Centre but that doesn’t stop them visiting. We are very ‘dog friendly’, with a fresh bowl of water and the odd treat waiting for any thirsty four legged friends. |
| Can You Bring Your Pet |
|---|
| Yes |
| We Welcome |
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| Cats, Dogs, Others (subject to review). |
Phoenix Park
Eaton Socon
St Neots
Bedfordshire
PE19 8EP
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Good |
| Safe | Good |
| Well Led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
| Inspection Reports | |
| Last inspected | 24th December 2020 |
| Last rated | 20th January 2021 |
| Reports | |
| Registration Date | 21st March 2016 |
| Service Provider | Marbrook Limited, AL8 6HG |
20th January 2021 | Transport |
|---|
| Bus Stop nearby, Car Park, Car Park on-site, Train Station nearby. |
| Places of Worship |
|---|
| Anglican Church, Buddhist Temple, Catholic Church, Gurdwara Temple, Methodist Church, Mosque, Synagogue. |
| Nearby Services |
|---|
| Garden Centre, Hospital, Park, Pub, Restaurant, Shopping Centre, Shops. |
Frequently asked questions about The Marbrook Centre
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