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Phoenix Park
Eaton Socon
St Neots
Bedfordshire
PE19 8EP

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Profile Strength
Excellent 94%
Care Type Care Home
Care Category Nursing | Dementia | Respite
Availability Yes
Regulator's Rating Good

Care Provider: Marbrook Limited

Meet The Manager

Tracy Haddock is General Manager at The Marbrook Centre.

“Hello, I’m Tracy Haddock General Manager of The Marbrook Centre.

The Marbrook Centre is a very unique place, where we pride ourselves on delivering the highest possible nursing care and support for our residents. I feel very proud to be leading such a talented multidisciplinary team.

I trained as a Registered General Nurse and bring many years’ experience managing teams in various clinical areas. Being open and honest has always been my philosophy. I have an open door policy and I believe it is important that I listen to ideas and look forward to getting to know you during your stay here.”

Tracy Haddock

The Marbrook Centre is a special place; a nursing service with a holistic approach to the care it delivers. Our experienced nursing led care team have the skills and experience to support you with the right care you need, 24 hours a day.

Marbrook’s light, bright lounges are the perfect place to spend quality time with friends and family, or join in with daily social and leisure activities. 

Services at The Marbrook Centre include;

Pre Discharge

Getting home after a period of active rehabilitation or having spent some time in hospital can take longer than you may wish; delays in home adaptions, recruiting the right home care team or finding a longer term care home close to friends and family all takes much longer than you first envisage. So while you are waiting, why not spend this time with us?

Marbrook is your safe haven, supporting all your care needs, so important decisions and plans for your future do not need to be made in haste.

24/7 Nursing Care

For those living with complex medical conditions or in need of palliative care, our experienced nurse led team work very closely with our enhanced GP service (and if appropriate our Clinical Psychologist), to provide you with the best quality of life and dignity.

Bray has a warm homely ‘non clinical’ environment with a very relaxed policy to visiting hours for all your family, including your pets!


Team Marbrook, Positive Impact Awards
Care Options We Can Provide
Support For Companionship, Convalescence, End of Life, High Dependency, Palliative, Personal care, Physiotherapy, Reablement, Rehabilitation, Support for Couples.
Disability Support Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound.
Medication By Mouth, Change Catheter, Injection, Suppository.
Nursing Specialisms Aids, Bariatric care, Cancer, Cerebral Palsy, Chronic Traumatic Encephalopathy (CTE), Creutzfeldt-Jakob Disease, Crohn's Disease, Crohns, Diabetes, Epilepsy, Heart Disease, Huntington Disease, Korsakoff, Motor Neurone Disease (MND), Multiple Sclerosis, Muscular Dystrophy (MD), Normal Pressure Hydrocephalus, Parkinson's Disease, Posterior Cortical Atrophy, Prader Willi Syndrome, Stroke, Traumatic Brain Injury.
Type Of Dementia Mild Dementia, Moderate Dementia, Severe Dementia.
Dementia Behaviour Challenging Behaviour, Violent Behaviour, Wandering .
Dementia Specialisms Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Picks Disease, Vascular Dementia.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

Yes, our care home has WiFi in all our resident’s rooms.

Mobile Phone Network Coverage (mobile “signal”)

Yes, our care home has mobile phone signal in all our resident’s rooms.

Telephone for external calling

No, our care home does not provide a telephone in residents’ rooms.

More details coming soon

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Minimum Age
18

LGBTQ Welcome
Our Building and Facilities

The Marbrook Centre is a purpose built specialist centre, which opened in May 2016. 

When you come into the centre you will see our coffee lounge which opens out onto the dining courtyard. 

Ground floor - Eden Has three lounge/diners with height adjustable rehabilitation kitchens and a large spa hydro bathroom. 

There is also a two bedroom fully fitted transition training flat which has its own independent access.

First Floor - Bray Has some bedrooms featuring ceiling hoists, a spa / hydro bathroom, three lounge/diners with height adjustable kitchens, a further lounge and two sheltered balconies overlooking the central courtyard.

Second Floor - Mayfield Has been specially designed to provide care and support to people living with dementia in an environment that will meet their specific needs. 

Mayfield uses Stirling University dementia friendly design best practice, paying particular attention to the lighting, colour, contrast, orientation and signage (see www.dementia.stir.ac.uk). ... three lounge/diners with height adjustable
kitchens, several activity/lounge areas and a fantastic balcony room which allows you to be outside in all weathers.

Outside there is ample free parking and gardens which are wheelchair accessible and which have water features and sensory areas.


Is Our Home Purpose Built
Yes

The Year Our Home Was Built
1 Mar 2016

How Many Floors We Have
3

Who Owns Our Building
Private

Communal Rooms
Activities Room, Bistro, Coffee Shop / Café, Dining Rooms, Sitting Rooms, TV Lounges.

What Else Do We Provide
Assisted Bathroom, Chiropodist, Cinema, Coffee Shop, Dentist, GP, Gym, Hairdressers, Lift, Minibus, Nutritionist, Optician, Overnight Guest Stay, Physiotherapy, Smoking Area.

Our Garden
Communal Garden, Communal Patio, Greenhouse, Private Garden(s), Seating, Secure Garden, Sensory Garden, Vegetable Plot, Wheelchair Friendly Access.

How 'Smart' Are We?
Electronic Visitor Register, Individual Heating Controls, Interactive Digital Touch Table, Reduce Plastic Use, Smart Home Remote Control.

Brochures
Marbrook-Dementia-Care.pdf

Our Photos

Description

All bedrooms feature ensuite wet rooms, are furnished to a high specification and enjoy Freeview TV. This is your personal space, however, we hope you will choose to be in other areas of the centre during the day, taking part in therapeutic and social activities designed to meet your needs.


About Our Rooms
Number Of Rooms 81
Number Of Ensuite Rooms 81

Type Of Room
Apartment, Double Room, Flat, Kitchenette, Separate Sitting Room, Single Room.

Room Features
Furnished, Garden View, Step Free Access.

Room Facilities
Freeview TV, Internet Access, Secure Access.

Our Photos
Description

The Marbrook Centre has the benefit of its own large Clinical and Nursing Multidisciplinary Team including: Neuro Physiotherapy , Occupational Therapy, Speech and Language Therapy, Clinical Psychology and Addenbrookes Consultant input and enhanced GP cover.


Our Team
Tracy Haddock
Tracy Haddock
General Manager

“Hello, I’m Tracy Haddock General Manager of The Marbrook Centre.

The Marbrook Centre is a very unique place, where we pride ourselves on delivering the highest possible nursing care and support for our residents. I feel very proud to be leading such a talented multidisciplinary team.

I trained as a Registered General Nurse and bring many years’ experience managing teams in various clinical areas. Being open and honest has always been my philosophy. I have an open door policy and I believe it is important that I listen to ideas and look forward to getting to know you during your stay here.”

Leas McAnulty
Leas McAnulty
Chef Operating Officer

I’m a nurse by training, albeit a moderately old one, having qualified in 1985! Since I qualified I have followed the management, rather than the clinical path. I also spent 5 years as a care home inspector in the 90s where I saw the good, the bad and the ugliest of care services!

I see people every day who have experienced life changing injuries and health challenges. They and their families are truly extraordinary people; their strength, optimism and motivation to be the best they possibly can be, is an amazing thing to share in. This is a constant reminder to me to make every day count, value what I have and not to complain or worry about things I don’t! The icing on the cake is to witness Team Marbrook supporting people on these difficult and challenging journeys with such care and compassion. I am one happy bunny.

Aileen Warnes
Aileen Warnes
Head of Quality and Compliance

I have been a qualified nurse for over 20 years. I love supporting individuals to achieve their full potential in life. I am at my happiest knowing that residents are safe and experiencing good quality care. 

I enjoy working as part of a team and ensuring that systems and processes are in place to allow our residents to flourish.

Lisa Riches
Lisa Riches
Clinical Service Manager

After qualifying as a nurse in 1999, I worked in Critical Care before starting at Marbrook as a Senior nurse in 2016. I am passionate about providing the best care experience for our residents at Marbrook.

Magdalena Swallow
Magdalena Swallow
Clinical Service Manager

Having worked in the care sector as a registered nurse for over 14 years, I have gained experience in numerous nursing homes including a primary care setting.

I am extremely passionate about delivering high standards of care to residents living with a long term neurological condition, a spinal cord injury or dementia.

Leading by example with a hands-on approach, I aspire to demonstrate great skill and compassion with residents whilst exemplifying integrity with my team.

Emily Hart
Emily Hart
Service Manager

I started my career in health and social care at the tender age of 17 and have since worked in a range of settings including supporting those living with dementia, mental health issues, neurological impairments, autism and learning disabilities. 

Person-centred care is at the heart of all that I do and I’m passionate about my team promoting quality of life for all residents here at The Marbrook Centre. 

I know that there is no single approach that is the right way for every individual, I firmly believe in the ethos ‘no decision about me, without me’ and I embed this into the core of any decisions made.

Brabham
Brabham
Qualified PAT Dog (Pets As Therapy)

As Marbrook’s PAT Dog, my role here is to spend time with patients, residents, their family and friends and staff, offering unconditional affection. There is nothing I like better than being patted, stroked and hugged by all who wish to meet me. 

The special moments for me are when I bring back happy memories of past pets, or a smile to the face of someone who finds communication difficult. 

I have an interesting pedigree being half Saluki and half Standard Poodle, which makes me a Salukidoodle. I'm named after Sir Jack Brabham's old F1 racing cars, as I'm fast in a straight line, but slide round the corners! 

Robert Myers
Robert Myers
Head of Care Pathways

A farmers boy that didn't like mud, I enable people who have experienced a life changing incident to take control over their lives and futures. Delivering real rehabilitation outcomes and cost effective care pathways with NHS & CCG partners. Supporting those who have 'challenged' existing services, to enjoy a real quality of life.

In my spare time I’m ‘Head Groom’ to my daughters pony, which brings me full circle back to mud….

Stephen Kirker MD FRCP FRCPI
Stephen Kirker MD FRCP FRCPI
Consultant in Rehabilitation Medicine

I bring twenty years of experience providing medical input to rehabilitation Multi-Disciplinary Teams, treating people with neurological disabilities and limb loss.

David Whitten
David Whitten
Therapy Lead

Being able to play a role in improving someone’s quality of life is why I love my job.

I qualified as a physiotherapist in 2007 and since then have worked in a variety of settings including large teaching hospital and a specialist rehabilitation center.

I enjoy building relationships with individuals and their families and really getting to know the person, what is important to them and what it is that they want from their rehab here at Marbrook.

My role as the Therapy Lead is to support staff, individuals and their families to ensure the provision of high quality person centered rehabilitation.

Miranda Gaylor
Miranda Gaylor
Consultant Psychologist

I have worked as a psychologist for over twenty years in various specialities (Autism, personality disorders, mental health and brain injury) and different settings (hospitals, prisons, communities, police). More recently, I returned from working in the Middle East, after establishing and leading a rehabilitative service for children and adolescents, which was a truly fascinating and positive experience for me and my family.

My role as Consultant psychologist at Marbrook is to provide psychological support to individuals and their families throughout their rehabilitative journey, to conduct cognitive assessments to provide us with a profile of people’s cognitive functioning, to provide person-centred care according to an individual’s psychological needs and to support staff training to enable them to implement care plans effectively.

Steffi Powell
Steffi Powell
Senior Physiotherapist

After graduating from Brunel University as a Physiotherapist in 2010, I worked in the NHS at Addenbrookes Hospital for two years completing core rotations including musculoskeletal and neurology. In 2012 I moved into the world of paediatrics where I worked for the 4 years supporting children with a wide range of neurological long term conditions, musculoskeletal injuries and developmental delay. I have worked for the past two years at Prime Physio, Melbourn working with people who are recovering from having a stroke or spinal cord injury and also supporting people with long term conditions such as MS and Parkinsons.

Alongside my day job I have also been involved with various sports teams including England Touch Rugby and British Canoe Slalom. My passion is for neurology and I enjoy pushing the limits that can be achieved from the acute to the long term goals. I also like mixing this with my sports knowledge to develop holistic plans and treatment programmes.

Rachel Barber
Rachel Barber
Senior Occupational Therapist

After qualifying as an Occupational Therapist in 2012 I spent some time in South-East Asia volunteering at local rehabilitation centres. Upon returning to the UK I started working at The Lister hospital in Stevenage where I gained experience across a variety of acute fields such as surgical, orthopaedics and stroke; it was here that I discovered my passion for neurological rehabilitation. I pursued this further and accepted a role working for the Stroke Early Supported Discharge Team. This involved working in the community, providing therapy for individuals at home for up to 6 weeks post-stroke. I also assisted in the set-up of a new inpatient stroke rehabilitation service at Herts and Essex community hospital.

I enjoy the challenge and diversity that neuro-rehab offers and I am passionate about achieving the very best for all my patients.

Amber Masterson
Amber Masterson
Senior Speech and Language Therapist

My role as a Speech and Language Therapist here includes assessment and management of communication and swallowing difficulties after brain injury/stroke. I think empathy and good working relationships between client, family/friends and therapist are vital when it comes to neuro-rehabilitation. 

I want my client’s goals to be meaningful to them on a personal level, and functional within an everyday setting. I am passionate when it comes to being an advocate for clients who have difficulties communicating.

Funding Types
Local Authority Bedford
Region East
We Accept Self-Funding Clients Yes
We Accept Local Authority Funding Yes
We Accept NHS Continuing Healthcare Yes
We Accept Third Party Top-Ups Yes

The Importance Of Meal Times

A balanced, nutritious diet is essential to maintaining health and wellbeing, our carers can prepare all types of meals for our clients, taking likes and dislikes into consideration.


We Serve Food At
Breakfast, Dinner, Lunch.

Dietary Options
Diabetic, Halal, Kosher, Pureed, Vegan, Vegetarian.

Our Photos

Activities Are So Important

As a part of your care arrangement, you will be supported with basic and physical activities of daily living to live as ordinary life as possible, suited to your abilities, at home and in the community.


Our Photos

Activities At Home
1 to 1 Activities, Animal Petting, Birthday Celebrations, Board Games, Card Games, Cooking, Crafts, Crosswords, Dancing, Excursions, Flower Arranging, Gardening, Music Entertainment, Music Therapy, Painting, Pet Therapy, Quiz Games, Reminiscence, Singing, Themed Events, Visiting Entertainment, Word Games.

Activities Outside Our Home
Garden Centre, Local Tourist Attractions, Park, Pub, Shopping, Shopping Centre.
Our Pets

Our pets are an extended part of our family and we love them dearly. Sadly it is not possible to let pets live at The Marbrook Centre but that doesn’t stop them visiting. 

We are very ‘dog friendly’, with a fresh bowl of water and the odd treat waiting for any thirsty four legged friends. 


Can You Bring Your Pet
Yes

We Welcome
Cats, Dogs, Others (subject to review).

Phoenix Park
Eaton Socon
St Neots
Bedfordshire
PE19 8EP

Regulator: CQC

Current Ratings
Overall Good
Safe Good
Well Led Good
Caring Good
Responsive Good
Effective Good
Inspection Reports
Last inspected 24th December 2020
Last rated 20th January 2021
Reports

20th January 2021

23rd June 2018

24th March 2017

Registration Date 21st March 2016
Transport
Bus Stop nearby, Car Park, Car Park on-site, Train Station nearby.

Places of Worship
Anglican Church, Buddhist Temple, Catholic Church, Gurdwara Temple, Methodist Church, Mosque, Synagogue.

Nearby Services
Garden Centre, Hospital, Park, Pub, Restaurant, Shopping Centre, Shops.

Frequently asked questions about The Marbrook Centre

The Marbrook Centre was given an overall rating of "Good" by the CQC in January 2021.
The Marbrook Centre provides Nursing, Dementia and Respite care.
The Marbrook Centre has 81 rooms.
The Marbrook Centre comes under Bedford.
The Marbrook Centre accepts Local Authority clients.
The Marbrook Centre accepts NHS Continuing Healthcare clients.
Tracy Haddock is the manager of The Marbrook Centre.

Profile Last Updated: 03 Dec 2021 | Report this Profile

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