Saxonwood

• Stringent cleaning procedures throughout the care home.
• Good supply of PPE and sanitising points across our homes.
• Expert care team trained in infection control and a dedicated infection control champion.
• Regular testing programme and temperature checks.
• Spending time in our beautiful gardens, enjoying the fresh air and outdoor hobbies.
• Pre-bookable visiting options including inside rooms and use of our visitor pods.
• Residents move in only after receiving a negative test result.
• A variety of new technology to keep residents connected with family and friends.

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

The Care Organisation has not indicated availability

Mobile Phone Network Coverage (mobile “signal”)

The Care Organisation has not indicated availability

Telephone for external calling

The Care Organisation has not indicated availability

Our home has 36 bedrooms, a large comfortable lounge and a bright and airy dining room where residents enjoy a variety of freshly home cooked food. We have extensive gardens and our own orchard, as well as a spacious patio.

If you or your loved one decide to make a permanent move into one of our care homes you will have your own room. We encourage residents to personalise their room with their own belongings so they can create a homely feel and make it their own.

For example, you can bring your own bed, furniture, chairs, pictures and television. The majority of our rooms are en-suite and we also have a few double rooms which can accommodate two people.

Each room has a telephone connection so residents can have their own landline number and wi-fi. We also have guest wi-fi access throughout our care homes. Every room has a television aerial and an emergency call system in the bedroom and bathroom. We also offer residents a pendant to wear which is linked to the call system.

At Saxonwood we have a range of roles including; a deputy manager, administrator, senior care assistants, care assistants, chef manager, cook, kitchen assistant, domestic, laundry assistant, handy man and activities co-ordinator. All of our employees receive mandatory training, regular one to one supervision meetings and have DBS checks.

Residents receive care 24 hours a day and our teams are supported by our 24 hour call bell system and associated assisted technology that is in place throughout the home.

We know that meal times are an important part of the day for our residents and we take great pride in offering a seasonal daily menu which has a selection of delicious, nutritionally balanced meals throughout the day.

Residents choose on the day what they would like from the menu and the chef prepares all meals with fresh ingredients. We cater for individual dietary requirements and personal preferences, and we’re proud to have been awarded five stars for our food hygiene.

We serve refreshments including tea, coffee, biscuits and homemade cake each morning and afternoon. We have a fruit bowl and juice bar for residents to enjoy throughout the day.

Residents meet regularly with our Chef Manager to give their feedback and make suggestions for new menus.

All four care homes have a 5* food hygiene award.

Our activities

Our mission, to help people live their later life to the full, means we place great emphasis on our daily activities. We know how important activities are for the wellbeing of each resident and their quality of life.

We have dedicated activities co-ordinators in each of our care homes who create a fun and varied daily activities programme to reflect the current choices of our residents. Activities may be group or individual sessions, dependent on individual residents' requirements.

Activities are arranged each morning and afternoon, in addition to residents coming together to socialise or enjoy hobbies of their own. Residents enjoy trips out and spending time in the beautiful gardens surrounding each home.

Getting involved

Engaging and involving our residents is important to us. We constantly seek ideas, feedback and suggestions from our residents and their family in order to continuiously improve our service. Here are some of the more formal ways we gain feedback: 

Resident meeting - Our residents meet regularly with our care home manager, they share feedback, staff updates and plan events.

Catering meeting - We hold catering meetings with our chef manager so residents can feedback about our dishes and make suggestions for the menu.

Resident satisfaction survey - Every year we formally ask residents for their feedback in a questionnaire. This is annonymous feedback about all areas of our service.

Relative satisfaction survey - It’s important that relatives or next of kin have the opportunity to share their feedback too. We conduct a questionnaire with relatives every year about our service.

We are very proud to have received a platinum award from the RSPCA for our pet friendly policy and we embrace the difference pets can make to our residents.

We are in our fifth consecutive year of winning a Housing Footprints award. This accolade shows that the RSPCA recognise our approach to promoting responsible pet ownership and how we acknowledge the positive difference animals can make to our residents. We have 109 pets living among our 800 residents, the majority of which live with residents who occupy our rented sheltered housing and leasehold properties.

8th August 2019

24th December 2016

14th August 2014

6th June 2013

1st October 2012

15th February 2012