Richmond Villages Witney Care Home
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Village Centre, Coral Springs Way
Richmond Village
Witney
Oxfordshire
OX28 5DG
| Care Type | Care Home |
|---|---|
| Care Category | Residential | Nursing | Dementia | Respite |
| Availability | Yes |
| Regulator's Rating | Requires Improvement |
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Meet The Manager
Denise Cleaver is Head of Care at Richmond Villages Witney Care Home.
My name is Denise Cleaver, and I am the Head of Care at Richmond Villages Witney. On the care floor, we care and support people who have a nursing need or are people living with Dementia. I am a qualified nurse R.N.M.H. and have a level 5 registered manager's award as well as a Diploma in management through the Institute of Management.
I have worked in the care field for thirty years, starting as a care assistant and then completing my nursing course. Since that time, I have worked in Management for charities, the NHS or in private nursing homes.
Person centred care is at the heart of what I believe, and I enjoy working with teams and colleagues and families to ensure that each person we support is at the heart of what we do, I am proud that the nursing homes I have supported in the past who had improved in quality to obtain good ratings with CQC, and gained positive reputations in their communities.
At Richmond Villages Witney, we offer nursing and residential dementia care to our residents. Our Village Care Home is bright and beautifully presented with professionally designed interiors.
Corridors and communal areas are wide and spacious making this an easy space to navigate and walk through. It’s lovely place to reside and spend time as a family member or guest. The home has two wings: Mulberry where we support residents living with dementia, and Willow for the frail and elderly where we can provide 24/7 nursing care.
We are more than just a care home in that the surrounding facilities of the villages are accessible to our care home residents, including the tranquil, heated pool that features a comfortable hoist. Our fitness professionals regularly visit the care home to ensure residents can participate in innovative exercise such as seated yoga and mobility-building tai chi.
Richmond Villages Witney Bupa Care Home | Drone Highlights
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Independent Living, Personal care, Rehabilitation. |
| Disability Support | Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound. |
| Medication | By Mouth, Change Catheter, Injection, Suppository. |
| Type Of Dementia | Mild Dementia, Moderate Dementia. |
| Dementia Behaviour | Mild Forgetfulness. |
| Dementia Specialisms | Alzheimer's. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
|---|---|---|
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We are working within the government guidelines to help protect our staff and clients. |
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| Infection Control Initiatives in place | ||
|---|---|---|
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
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Virus Testing | We are testing for viral infection when symptoms present within our care setting. |
| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) Yes, our care home has WiFi in all our resident’s rooms. Mobile Phone Network Coverage (mobile “signal”) Yes, our care home has mobile phone signal in all our resident’s rooms. Telephone for external calling The Care Organisation has not indicated availability Family Portal Yes, our care home has provides families with a family portal. Find out more about Family Portals. |
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on Facebook| Minimum Age |
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| 55 |
| LGBTQ Welcome |
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| Yes |
| Our Building and Facilities |
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More than simply a care home... Community feel – being part of a thriving, like-minded community means we’re more than just a care home. Dedicated team running events, activities and day trips. Beautiful interiors create warm, luxurious and comfortable spaces. Fitness professionals visit the care home regularly to keep our residents healthy and happy. |
| Is Our Home Purpose Built |
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| Yes |
| How Many Floors We Have |
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| 3 |
| Who Owns Our Building |
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| Private |
| Communal Rooms |
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| Activities Room, Bar / Pub, Coffee Shop / Café, Dining Rooms, Library, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
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| Assisted Bathroom, Beauty Salon, Coffee Shop, Gym, Hairdressers, Library, Lift, Minibus, Spa, Stairlift, Swimming Pool, Therapy Room. |
| Our Garden |
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| Communal Garden, Communal Patio, Scenic Views, Seating, Secure Garden, Wheelchair Friendly Access. |
| How 'Smart' Are We? |
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| Reduce Plastic Use. |
| Our Photos |
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| Description |
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Individual rooms are tastefully decorated with luxury fittings and furnishings.That said, there’s nothing as comforting as being surrounded by your own possessions, so residents are encouraged to personalise their room with photographs, pictures, ornaments and small pieces of furniture to create a familiar environment. All rooms also have en-suite facilities, remote controlled colour television and a state-of-the-art nurse call system. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 63 |
| We offer these types of ensuite rooms: WC and Basin. | |
| Type Of Room |
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| Double Room, Single Room. |
| Room Features |
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| Furnished, Garden View, Step Free Access, Unfurnished. |
| Room Facilities |
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| Alarm, Freeview TV, Secure Access, Telephone Point. |
| Our Photos |
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| Funding Types | |
|---|---|
| Local Authority | Oxfordshire |
| Region | South East |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | Yes |
| We Accept NHS Continuing Healthcare | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Styles of Food |
 Gluten-free
Kosher
Pureed
Vegan
Vegetarian
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|---|---|
| Dining Locations |
Bedroom Dining
Café
Lounge/Diner
Restaurant
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| Dining Styles |
A la Carte
Hot Trolley
Room Service
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| Hospitality |
Guests are welcome for dinner (Covid permitting)
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The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu has been verified by a registered nutritional therapist or dietitian.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
A la Carte
Hot Trolley
Room Service
A critical component for good health.
4 Star Rated by UK Food Standards. Hand hygiene for both residents and staff.
We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
A Private Dining room is bookable for residents and their families.
Families are invited for meals [Covid permitting].
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to a Restaurant
Residents have access to Dining Room.
Residents have the option of dining in their own room.
Staff also dine themselves with the residents they support.
Staff sit with the residents they support when they dine.
Residents can order food not on the menu, or have access to an ‘evergreen menu’.
Residents have access to a flexible meal service beyond defined times.
More than one option is available at mealtimes for all residents, including those with special and theraputic diets.
Residents with dementia are shown food or visual menus to help them decide.
There is a weekly menu.
We offer catering for special events.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Kosher food can be served.
Gluten-free food can be served.
Vegan food can be served.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Staff are hospitality trained to present / serve meals.
Tables are well laid.
We have food theme days/nights.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
Being environmentally and socially responsible and thoughtful.
We correctly dispose of our waste.
We have a waste management system.
We monitor our food waste.
We grow some food and/or ingredients on site.
Our energy usage is well maintained.
We are actively reducing food mileage.
| Activities Are So Important |
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Our dedicated activities team runs a social programme which includes arts and crafts, various workshops, music, entertainment and gardening. Many of our residents see living at a Richmond Villages Witney as an opportunity to develop a new skill or interest. |
| Activities At Home |
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| 1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Choir, Cooking, Crafts, Crosswords, Dancing, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Music Therapy, Painting, Pet Therapy, Quiz Games, Religious Services, Residents' Committee, Singing, Themed Events, Visiting Entertainment, Word Games. |
| Activities Outside Our Home |
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| Cinema, Garden Centre, Local Tourist Attractions, Park, Pub, Shopping, Shopping Centre, Theatre. |
The Go Green badge is designed to give care-seekers like yourself the ability to consider and compare a care home’s sustainability and green practices.
The below statements are changes that the care provider has acknowledged they have implemented towards a more sustainable future.
The operation, maintenance, and repair of a property
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Do you use LED light bulbs? | Yes |
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Are your windows double glazed? | Yes |
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Do you use motion sensors? | Yes |
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Is your boiler less than 15 years old? | Yes |
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Do you have an EPC rating? | Yes |
The sourcing of goods and the landfill/recycling journey
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Do you monitor your waste? | Yes |
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Do you train your team on recycling practices? | Yes |
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Do you have systems for recycling throughout the home? | Yes |
Energy reduction and renewable energy usage
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Do you measure your energy consumption? | Yes |
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Do you use solar power? | Yes |
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Is your boiler less than 15 years old? | Yes |
Using digital rather than paper based processes
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Do you use digital payslips? | Yes |
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Do you use online rotas? | Yes |
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Do you use digital care plans? | Yes |
In-home and community projects that protect the environment
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Do you carry out projects that support wildlife? | Yes |
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Do you compost? | Yes |
| Our Pets |
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Please speak to the manager for more information on our pet policy. |
| Can You Bring Your Pet |
|---|
| Yes |
| We Welcome |
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| Others (subject to review). |
Village Centre, Coral Springs Way
Richmond Village
Witney
Oxfordshire
OX28 5DG
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Requires Improvement |
| Safe | Requires Improvement |
| Well Led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
| Inspection Reports | |
| Assessment Date | 23rd January 2025 |
| Published Date | 30th April 2025 |
| Current Report |
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| Historic Reports |
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| Registration Date | 12th January 2017 |
| Service Provider | Richmond Villages Operations Limited, LS5 3BF |
Richmond Villages Witney Care Home Care Home - Care Quality Commission (cqc.org.uk)
| Transport |
|---|
| Bus Stop nearby, Car Park, Car Park on-site, Train Station nearby. |
| Places of Worship |
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| Anglican Church, Catholic Church, Methodist Church. |
| Nearby Services |
|---|
| Bank, Chemist, Church, Garden Centre, Golf Club, Hospital, Library, Local Walks & Bike Rides, Park, Post Office, Pub, Restaurant, Shopping Centre, Shops, Surgery. |
Frequently asked questions about Richmond Villages Witney Care Home
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