Signature at Reigate Grange
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50 - 54 West Street
Reigate
RH2 9DB
| Care Type | Care Home |
|---|---|
| Care Category | Nursing | Dementia | Respite |
| Availability | Yes |
| Weekly Prices From | £1,480.00 |
| Regulator's Rating | Requires Improvement |
Meet The Manager
Fahame Aboubacare is General Manager at Signature at Reigate Grange.
I was privileged to join Reigate Grange in March 2023 to support the team as Care Services Manager. I was delighted to move in to the role of General Manager in June.
I’m a qualified RGN, a dynamic individual with excellent nursing and leadership skills. I have a track record of delivering clinical excellence in a professional manner through direct nursing care. I have Deputised for more than 10 years and also worked as Acting Manager within my journey as a Deputy Manager. I’m a qualified TTT (Train The Trainer) and also have experience in commissioning new homes.
At Reigate Grange there is a genuine team spirit of cooperation and a passion to deliver the highest quality care. As General Manager, I strive to support this ethos and make our home truly exceptional.
Signature at Reigate Grange offers luxury assisted living and dementia support in a quiet location in Reigate. Purpose-built to the highest standards, a range of apartments are available for long or short stays. Residents enjoy a range of on-site facilities including a cinema, beauty salon, spa, cafe and landscaped gardens.
Dining is taken in our fine dining restaurant or informal bistro with a private dining room available for family occasions. Our activities team arrange a daily calendar of activities, including entertainers, arts and crafts, cooking and trips out.
Signature at Reigate Grange is committed to offering award-winning care and lifestyle in inspiring surroundings.
Signature at Reigate Grange
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Convalescence, End of Life, Nursing Dementia / EMI, Palliative, Personal care. |
| Disability Support | Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound. |
| Medication | By Mouth, Injection, Suppository. |
| Nursing Specialisms | Parkinson's Disease, Stroke. |
| Type Of Dementia | Mild Dementia, Moderate Dementia, Severe Dementia (EMI). |
| Dementia Behaviour | Mild Forgetfulness. |
| Dementia Specialisms | Alzheimer's, Lewy Body, Mixed Dementias, Vascular Dementia. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
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We are working within the government guidelines to help protect our staff and clients. |
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| Infection Control Initiatives in place | ||
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
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Virus Testing | We are testing for viral infection when symptoms present within our care setting. |
| Infection Prevention & Control (IPC) - Regulator’s Assessment | ||
|---|---|---|
| In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below. | ||
| Regulator: CQC | ||
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Testing | The provider assured the regulator that it was accessing testing for people using the service and staff. |
| View the provider’s latest Inspection Reports. | ||
| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) Yes, our care home has WiFi in all our resident’s rooms. Mobile Phone Network Coverage (mobile “signal”) Yes, our care home has mobile phone signal in all our resident’s rooms. Telephone for external calling Yes, our care home provides a telephone in all our resident’s rooms. Family Portal Yes, our care home has provides families with a family portal. Find out more about Family Portals. |
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on Facebook| Minimum Age |
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| 55 |
| Our Building and Facilities |
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Café ‘Milligan’s Café’ at Reigate Grange is the perfect location for residents and families to meet up and enjoy a drink or treat and relax. Choose from a selection of cakes, biscuits and other snacks or treat yourself to a drink from a wide range of coffee, tea and soft drinks. Lounge Reigate Grange’s lounge areas are ideal for spending time in whatever your mood. With attractive and individual design themes and lovely furnishings, residents as well as friends and family can always find somewhere pleasant to relax and catch up. Lobby The lobby at Reigate is extremely inviting with its sumptuous oak wood panelling. The main reception area sits by the impressive staircase with access to lounge and bar areas. At the top of the stairs there is a social space where residents can soak in all activity and ambience of the lobby and café area. Garden The garden at Reigate Grange is beautifully structured and is very popular with the residents whenever the sun is shining. Many activities such as flower arranging, garden games and gentle exercises takes place in the garden. Spa Our stunning spa and hair salon are very popular at Reigate Grange as our residents get to indulge themselves with all the amazing treatments such as; manicure and hand massage, foot massage and many more. Activity Room Our residents are always busy here at Reigate Grange as they take part in all the different events which are arranged by the activities team. The activities room is used for cooking, baking, knitting, flower arranging and many others. On many mornings you will find residents enjoying gentle exercise to start their day. Restaurant Our restaurant has a stylishly designed interior with lots of natural light. Our residents enjoy an exceptional dining experience as well as the finest service from the kitchen and service team, offering seasonal daily menus. Bistro Breakfast, lunch, dinner or just a cup of tea, our bistro is always open for our residents. The room has a great energy due to its contemporary yet cosy interior. It’s a great place for residents, family and friends to have time together. Private Dining Whether you’re planning a tea party, birthday celebration or a simple get together, our restaurant staff and chefs always make sure that the guests receive the finest service. The interior is very stylish with its vibrant colours and its exquisite layout. Cinema Our cinema shouts luxury from top to bottom with its high end surround system and snug armchairs.Our residents can enjoy watching anything from classics, comedy, romance, feature films to documentaries and talk shows along with the great sporting events! Library Our library is often used by the residents as they get the chance to read from our wide selection of novels, biographies, classics, poetry and daily newspapers. We often receive new donations from visitors, staff and residents therefore there’s always something new to read. Beauty Salon Residents and their families can arrange professional hairdressing appointments in our beauty salon as well as other pampering options such as manicures. A beauty treatment also makes a great gift. Click on the following links to view virtual tours of our home: |
| Is Our Home Purpose Built |
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| Yes |
| How Many Floors We Have |
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| 3 |
| Who Owns Our Building |
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| Private |
| Communal Rooms |
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| Activities Room, Bistro, Coffee Shop / Café, Dining Rooms, Library, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
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| Assisted Bathroom, Beauty Salon, Cinema, Coffee Shop, Hairdressers, Hydrotherapy Pool, Library, Lift, Minibus, Physiotherapy, Spa, Therapy Room. |
| Our Garden |
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| Communal Garden, Communal Patio, Private Garden(s), Secure Garden, Wheelchair Friendly Access. |
| Our Photos |
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| Description |
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Studio Apartments Our studio apartments are open plan, featuring a bedroom area, living area and en-suite wetroom. Most of our studios offer a kitchenette and balcony or patio access is available in many cases. All studio apartments are light and airy and offer a private telephone line as well as mobility and safety features. One-Bed Apartments With a separate bedroom, our one-bedroom apartments offer a great deal of flexibility and are perfect for longer stays. In most of our apartments, a kitchenette is available in the living area and every one features an en-suite wetroom. Balcony or patio access is available in many apartments and all apartments offer a private telephone line as well as mobility and safety features. One-Bed Deluxe Apartments One-Bedroom deluxe apartments offer all of the features of our one-bedroom apartments, including a separate living room and bedroom, an en-suite wetroom and private telephone line. With a more spacious layout, deluxe apartments are perfect for couples or individuals who require more space for furniture and belongings. With a separate bedroom, our one-bedroom apartments offer a great deal of flexibility and are perfect for longer stays. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 95 |
| Number Of Ensuite Rooms | 87 |
| We offer these types of ensuite rooms: Shower Rooms, WC and Basin, Wet Rooms. | |
| Type Of Room |
|---|
| Apartment, Double Room, Kitchenette, Separate Sitting Room, Single Room, Studio. |
| Room Features |
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| Furnished, Garden View, Unfurnished. |
| Room Facilities |
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| Air Conditioning, Fridge, Internet Access, Secure Access, Sky/Cable TV, Tea and Coffee-making Facilities, Telephone Point, Wifi. |
| Our Photos |
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| Weekly Fees Start From | Fee |
|---|---|
| Residential Fees From / Price Per Week | £1,480.00 |
| Funding Types | |
|---|---|
| Local Authority | Surrey |
| Region | South East |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | No |
| We Accept NHS Continuing Healthcare | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Styles of Food |
 Pureed
Vegan
Vegetarian
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|---|---|
| Dining Locations |
Bedroom Dining
Bistro
Café
Restaurant
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| Hospitality |
Guests are welcome for dinner (Covid permitting)
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| Our Photos |
The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu has been verified by a registered nutritional therapist or dietitian.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
A critical component for good health.
5 Star Rated by UK Food Standards. Hand hygiene for both residents and staff.
We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
A Private Dining room is bookable for residents and their families.
Families are invited for meals [Covid permitting].
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to a Bistro.
Residents have access to a Restaurant
Residents have access to Dining Room.
Residents have the option of dining in their own room.
Staff sit with the residents they support when they dine.
Residents can order food not on the menu, or have access to an ‘evergreen menu’.
Residents have access to a flexible meal service beyond defined times.
More than one option is available at mealtimes for all residents, including those with special and theraputic diets.
Residents with dementia are shown food or visual menus to help them decide.
There is a weekly menu.
We offer catering for special events.
Residents are involved in the creation of the menu.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Vegan food can be served.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Staff are hospitality trained to present / serve meals.
Tables are well laid.
We have food theme days/nights.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
Being environmentally and socially responsible and thoughtful.
We correctly dispose of our waste.
We have a waste management system.
We monitor our food waste.
We use locally sourced and locally grown or reared food.
We use organically grown food.
Our energy usage is well maintained.
We are actively reducing food mileage.
| Activities Are So Important |
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Every signature home has a dedicated activities team organised by an activities manager. With extensive weekly activity calendars, there is always plenty to choose from, whatever a resident’s mobility level. Activities inside our homes include ballroom dancing, board games, guest musicians and speakers and of course our ever-popular bridge tournaments. We also organise regular outings, from theatre and cinema trips to nature walks, shopping trips and church services. Many of our homes also have gardening areas and potting sheds, where green-fingered residents can tend their own plot |
| Our Photos |
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| Activities At Home |
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| 1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Cooking, Crafts, Crosswords, Dancing, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Pet Therapy, Quiz Games, Religious Services, Reminiscence, Residents' Committee, Themed Events, Visiting Entertainment, Word Games, Yoga. |
| Activities Outside Our Home |
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| Cinema, Garden Centre, Local Tourist Attractions, Park, Shopping, Theatre. |
50 - 54 West Street
Reigate
RH2 9DB
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Requires Improvement |
| Safe | Requires Improvement |
| Well Led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
| Inspection Reports | |
| Last rated | 17th March 2023 |
| Current Report |
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| Historic Reports |
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| Registration Date | 21st August 2024 |
| Service Provider | Signature Senior Lifestyle Operations Ltd, HP9 1LJ |
Signature at Reigate Grange Care Home - Care Quality Commission (cqc.org.uk)
| Transport |
|---|
| Bus Stop nearby, Car Park on-site, Train Station nearby. |
| Places of Worship |
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| Anglican Church, Catholic Church, Methodist Church. |
| Nearby Services |
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| Bank, Chemist, Church, Garden Centre, Library, Park, Post Office, Pub, Restaurant, Shopping Centre, Shops. |
Frequently asked questions about Signature at Reigate Grange
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