Queensmount Care Home

18 Queens Park West Drive

Tel: 0808 115 9404

Care Provider: Bupa Care Homes (BNH) Limited

Care Type Care Home
Care Category Nursing, Respite.
Availability Call for details
Overall CQC Rating Outstanding
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Meet The Manager

Nikki Soulsby is Home Manager at Queensmount Care Home.

“I am proud to be part of team delivering outstanding care to our residents and supporting their relatives and friends. The home has a relaxed, friendly atmosphere, with experienced caring staff who strive to go the extra mile for our residents. If we can help in anyway, please give us a call!”

Nikki Soulsby

A great place to live with a community family feel.

Here at Queensmount, we’re happy to provide residential, nursing, short term and recovery care.

Comfortable, spacious rooms in a green residential area.

Our home focuses on friendly and social living within a peaceful setting. There are a variety of lounges for residents to relax in and our lovingly tended garden wraps its way around the building.

Please click here to see our virtual tour.

Care Options We Can Provide
Support For Companionship, Personal care, Palliative, Rehabilitation, Convalesence.
Disability Support Physically Frail.
Medication By Mouth.
Nursing Specialisms Parkinson's Disease.
Respite Care Yes
Minimum Age

Our Building and Facilities

Our home focuses on friendly and social living within a peaceful setting. There are a variety of lounges for residents to relax in and our lovingly tended garden wraps its way around the building.

The home itself was converted from a former private girls’ school so we have plenty of rooms for residents to make use of.

We have on on site bar which is simply the best place to catch up with friends and family.

Our cafe and restaurant are always offering top quality food and drinks.

We also have an on site salon which has an excellent selection of hair and beautician treatments.

How Many Floors We Have

Who Owns Our Building

Communal Rooms
Dining Rooms, TV Lounges, Sitting Rooms, Conservatory, Coffee Shop / Café, Bar / Pub.

What Else Do We Provide
Chiropodist, GP, Optician, Physiotherapy, Beauty Salon, Hairdressers, Lift.

Our Garden
Communal Garden, Seating, Communal Patio, Pond or Lake.

quick-look-guide-care-home bupa.pdf

Our Photos


We have 49 bedrooms, all furnished to a high standard and with en-suite facilities.

About Our Rooms
Number Of Rooms 49

Type Of Room
Single Room.

Room Features
Furnished, Unfurnished, Direct Garden Access, Garden View.

Room Facilities
Freeview TV, Sky/Cable TV, Telephone Point, Internet Access, Catch up TV.

Our Photos

When a new resident arrives they’ll be met by their key carer, who’ll give them a guided tour of their new home. They’ll also tell them about meal times, activities and introduce them to some of the other residents and members of staff.

When a new resident joins us, we make getting to know them and their relatives a top priority. This helps us to build a picture of how they’d like to be supported day-to-day, so we can create a personalised care plan.

The Importance Of Meal Times

Fresh, healthy food

Mealtimes are an important part of daily life in our homes. Our chefs carefully select a different menu for each day of the week, making sure our residents enjoy a variety of our home cooked dishes.

Our chefs always use fresh ingredients to prepare delicious, nutritionally-balanced meals throughout the day and night.

We Serve Food At
Breakfast, Lunch, Dinner.

Dietary Options
Vegetarian, Vegan, Pureed, Diabetic.

Our Photos

Activities Are So Important

There’s no typical day at Queensmount, but we arrange plenty to do, both here at the home as well as out and about.

Keep yourself active and healthy:

To help our residents keep active there are regular gentle exercise session that they are encouraged to participate in.

Get out on the open water:

Our regular boat trips help to show our residents a completely different side of nature.

See the sights and sounds of the coast:

As we’re so close to the seaside we often take residents on regular outings in good summer weather.

We also organise pub style quiz nights, have regular school and church visits and enjoy animal therapy sessions.

Our Photos

Activities At Home
Quiz Games, Pet Therapy, Crafts, Board Games, Exercise Class, Crosswords, Word Games, Excursions, Animal Petting, Card Games, Themed Events, Visiting Entertainment.

Activities Outside Our Home
Local Tourist Attractions.

18 Queens Park West Drive

Category Rating
Overall Outstanding
Safe Outstanding
Well Led Outstanding
Caring Outstanding
Responsive Outstanding
Effective Outstanding
Read More https://api.cqc.org.uk/public/v1/reports/ff095731-030e-4785-956c-b7e0996e2f39
Report Published 8th June 2019
Registration Date 15th November 2010
Bus Stop nearby, Train Station nearby, Car Park on-site.

Places of Worship
Anglican Church, Catholic Church, Methodist Church.

Nearby Services
Shops, Shopping Centre, Restaurant, Pub.

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