Queensmount Care Home
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18 Queens Park West Drive
Bournemouth
Dorset
BH8 9DA
| Care Type | Care Home |
|---|---|
| Care Category | Nursing | Respite |
| Availability | Yes |
| Weekly Prices From | £1,470.00 |
| Regulator's Rating | Outstanding |
Meet The Manager
Gemma Parkin is Home Manager at Queensmount Care Home.
A great place to live with a community family feel.
Here at Queensmount, we’re happy to provide residential, nursing, short term and recovery care.
Comfortable, spacious rooms in a green residential area.
Our home focuses on friendly and social living within a peaceful setting. There are a variety of lounges for residents to relax in and our lovingly tended garden wraps its way around the building.
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Convalescence, Palliative, Personal care, Rehabilitation. |
| Disability Support | Physically Frail. |
| Medication | By Mouth. |
| Nursing Specialisms | Parkinson's Disease. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| Infection Control Initiatives in place | ||
|---|---|---|
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
| Infection Prevention & Control (IPC) - Regulator’s Assessment | ||
|---|---|---|
| In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below. | ||
| Regulator: CQC | ||
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Admission | The provider assured the regulator that it was admitting people safely to the service. |
|
Policies | The provider assured the regulator that its infection prevention and control policy was up to date. |
|
Use of PPE | The provider assured the regulator that it was using personal protective equipment effectively and safely. |
| View the provider’s latest Inspection Reports. | ||
| Safe Visiting Space | |||||
|---|---|---|---|---|---|
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| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) The Care Organisation has not indicated availability Mobile Phone Network Coverage (mobile “signal”) The Care Organisation has not indicated availability Telephone for external calling The Care Organisation has not indicated availability Family Portal Yes, our care home has provides families with a family portal. Find out more about Family Portals. |
| Minimum Age |
|---|
| 55 |
| Our Building and Facilities |
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|
Our home focuses on friendly and social living within a peaceful setting. There are a variety of lounges for residents to relax in and our lovingly tended garden wraps its way around the building. We have on on site bar which is simply the best place to catch up with friends and family. Our cafe and restaurant are always offering top quality food and drinks. We also have an on site salon which has an excellent selection of hair and beautician treatments. |
| Is Our Home Purpose Built |
|---|
| Yes |
| How Many Floors We Have |
|---|
| 2 |
| Who Owns Our Building |
|---|
| Private |
| Communal Rooms |
|---|
| Bar / Pub, Coffee Shop / Café, Conservatory, Dining Rooms, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
|---|
| Beauty Salon, Chiropodist, GP, Hairdressers, Lift, Optician, Physiotherapy. |
| Our Garden |
|---|
| Communal Garden, Communal Patio, Pond or Lake, Seating, Wheelchair Friendly Access. |
| How 'Smart' Are We? |
|---|
| Reduce Plastic Use. |
| Brochures |
|---|
| QNM_Queensmount.pdf |
| Description |
|---|
|
We have 49 bedrooms, all furnished to a high standard and with en-suite facilities. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 49 |
| Number Of Ensuite Rooms | 48 |
| We offer these types of ensuite rooms: Wet Rooms. | |
| Type Of Room |
|---|
| Single Room. |
| Room Features |
|---|
| Direct Garden Access, Furnished, Garden View, Unfurnished. |
| Room Facilities |
|---|
| Catch up TV, Freeview TV, Internet Access, Sky/Cable TV, Telephone Point. |
| Weekly Fees Start From | Fee |
|---|---|
| Residential Fees From / Price Per Week | £1,470.00 |
| Nursing Fees From / Price Per Week | £1,675.00 |
| Respite Fees From / Price Per Week | £1,615.00 |
| Funding Types | |
|---|---|
| Local Authority | Bournemouth, Christchurch and Poole |
| Region | South West |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | Yes |
| We Accept NHS Continuing Healthcare | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Styles of Food |
 Pureed
Vegetarian
|
|---|---|
| Dining Locations |
Bedroom Dining
Lounge/Diner
Restaurant
|
| Dining Styles |
Hot Trolley
Room Service
|
| Hospitality |
Guests are welcome for dinner
|
| Our Photos |
|
The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu has been verified by a registered nutritional therapist or dietitian.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
Hot Trolley
Room Service
A critical component for good health.
5 Star Rated by UK Food Standards. Hand hygiene for both residents and staff.
We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
A Private Dining room is bookable for residents and their families.
Families are invited for meals [Covid permitting].
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to Dining Room.
Residents have the option of dining in their own room.
Staff also dine themselves with the residents they support.
Staff sit with the residents they support when they dine.
Residents can order food not on the menu, or have access to an ‘evergreen menu’.
Residents have access to a flexible meal service beyond defined times.
More than one option is available at mealtimes for all residents, including those with special and theraputic diets.
Residents with dementia are shown food or visual menus to help them decide.
There is a weekly menu.
We offer catering for special events.
Residents are involved in the creation of the menu.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Halal food can be served.
Gluten-free food can be served.
Vegan food can be served.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Staff are hospitality trained to present / serve meals.
Tables are well laid.
We have food theme days/nights.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
Being environmentally and socially responsible and thoughtful.
We correctly dispose of our waste.
We have a waste management system.
We monitor our food waste.
We use locally sourced and locally grown or reared food.
We use organically grown food.
Our energy usage is well maintained.
We are actively reducing food mileage.
| Activities Are So Important |
|---|
|
There’s no typical day at Queensmount, but we arrange plenty to do, both here at the home as well as out and about. Keep yourself active and healthy: To help our residents keep active there are regular gentle exercise session that they are encouraged to participate in. Get out on the open water: Our regular boat trips help to show our residents a completely different side of nature. See the sights and sounds of the coast: As we’re so close to the seaside we often take residents on regular outings in good summer weather. We also organise pub style quiz nights, have regular school and church visits and enjoy animal therapy sessions. |
| Activities At Home |
|---|
| 1 to 1 Activities, Animal Petting, Board Games, Card Games, Crafts, Crosswords, Excursions, Exercise Class, Knitting / Embroidery, Pet Therapy, Quiz Games, Themed Events, Visiting Entertainment, Word Games. |
| Activities Outside Our Home |
|---|
| Local Tourist Attractions. |
| Our Pets |
|---|
|
Unfortunately, pets are not not allowed |
| Can You Bring Your Pet |
|---|
| No |
18 Queens Park West Drive
Bournemouth
Dorset
BH8 9DA
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Outstanding |
| Safe | Outstanding |
| Well Led | Outstanding |
| Caring | Outstanding |
| Responsive | Outstanding |
| Effective | Outstanding |
| Inspection Reports | |
| Last inspected | 27th May 2022 |
| Last rated | 5th August 2022 |
| Current Report |
|
| Historic Reports |
|
| Registration Date | 15th November 2010 |
| Service Provider | Bupa Care Homes (BNH) Limited, LS5 3BF |
Queensmount Care Home Care Home - Care Quality Commission (cqc.org.uk)
| Transport |
|---|
| Bus Stop nearby, Car Park on-site, Train Station nearby. |
| Places of Worship |
|---|
| Anglican Church, Catholic Church, Methodist Church. |
| Nearby Services |
|---|
| Pub, Restaurant, Shopping Centre, Shops. |
Frequently asked questions about Queensmount Care Home
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