Queens Court Care Home

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52-74 Lower Queens Road
Buckhurst Hill
Essex
IG9 6DS

Website

Profile Strength
Very Good 88%
Care Type Care Home
Care Category Nursing | Dementia | Respite | Residential
Availability Yes
Regulator's Rating Good
Meet The Manager

Mary Josset is Registered Manager at Queens Court Care Home.

I have been the Home Manager at Queen’s Court since November 2019.

I qualified as a nurse and specialised in Critical Care Nursing, progressing to a Senior Manager with the NHS, after completing my MBA. My passion has always been in supporting the older person, and reflecting on my career, I made the decision some years ago to follow my passion and move into care home management.

The team and I at Queen’s Court are committed to ensuring all residents feel welcome and at home with us. We ensure this by treating residents as family members, respect their views, and engage them in decision making within the home.

The care provided by our staff is evidence based and is delivered in a delightful, caring and compassionate way.

We are a ‘good’ rated CQC home in all of the key domains from the CQC.

Our home is a happy place to live and we welcome all.

Please let us know if you would like to visit us.

Mary Josset

Situated in a pleasant residential area, Queens Care Home is purpose-built and carefully designed to support our residents to live happy, fulfilled and comfortable lives.

Our team care for our residents with the same kindness and warmth shown to members of their own family. Working closely together, they provide residential care, residential dementia care, nursing care and end of life care.




Life Goes on Safely in Our Care
Safe Visiting Facility
Care Options We Can Provide
Support For Companionship, Convalescence, End of Life, Learning Disability (ALD), Palliative, Personal care, Physiotherapy, Reablement, Rehabilitation, Support for Couples.
Disability Support Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound.
Medication By Mouth, Change Catheter, Injection, Suppository.
Nursing Specialisms Bariatric care, Cancer, Cerebral Palsy, Chronic Traumatic Encephalopathy (CTE), Creutzfeldt-Jakob Disease, Crohn's Disease, Crohns, Depression, Diabetes, Epilepsy, Heart Disease, Korsakoff, Liver Disease, Lung Disease, Motor Neurone Disease (MND), Multiple Sclerosis, Muscular Dystrophy (MD), Normal Pressure Hydrocephalus, Parkinson's Disease, Posterior Cortical Atrophy, Prader Willi Syndrome, Stroke, Traumatic Brain Injury, Ulcerative Colitis.
Type Of Dementia Mild Dementia, Moderate Dementia, Severe Dementia.
Dementia Behaviour Challenging Behaviour, Wandering .
Dementia Specialisms Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Picks Disease, Vascular Dementia.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

Infection Control Initiatives in place
safe-tick Contact Tracing We have measures in place to identify and trace contact between people in our care setting.
safe-tick Independent Assessments We have been independently assessed in our approach to infection control.
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Infection Screening We are using technology to screen for infections & monitor symptoms.
safe-tick Regulatory Assessment We have been assessed by the care regulator in our approach to infection control.
safe-tick Sterilisation & Disinfection Devices We are using sterilisation and/or disinfection devices within our care setting.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Covid-19 Emergency Support Framework
The regulatory body has assessed care providers on their ability to manage four key areas during the pandemic.  Click here to download their assessment.
Safe Visiting Space
safe-tick We have a safe visiting space
Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

The Care Organisation has not indicated availability

Mobile Phone Network Coverage (mobile “signal”)

The Care Organisation has not indicated availability

Telephone for external calling

The Care Organisation has not indicated availability

More details coming soon

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Minimum Age
50

Admission Category Support For
LGBTQ Welcome Yes
Our Building and Facilities

Located over two floors, our home includes light and airy, open plan lounge/diners as well as spacious en-suite facilities in the private bedrooms and a variety of communal spaces such as a bar, library, dementia-friendly garden room, hair salon, and activities room.

Our landscaped gardens are wheelchair accessible and designed to be a welcoming place for people to relax on one of the patios complete with outdoor furniture, or to enjoy a spot of light gardening.


Is Our Home Purpose Built
Yes

The Year Our Home Was Built
1 Jan 2000

How Many Floors We Have
2

Who Owns Our Building
Private

Communal Rooms
Activities Room, Bar / Pub, Dining Rooms, Library, Sitting Rooms, TV Lounges.

What Else Do We Provide
Assisted Bathroom, Chiropodist, Dentist, GP, Hairdressers, Library, Lift, Optician, Physiotherapy.

Our Garden
Communal Garden, Communal Patio, Scenic Views, Seating, Secure Garden, Wheelchair Friendly Access.

Brochures
Queens-Court-Brochure-web.pdf

Our Photos

Description

Located over two floors, our home includes light and airy, open plan lounge/diners as well as spacious en-suite bedrooms, and a variety of communal spaces such as a bar, library, dementia-friendly garden room, hair salon, and activities room.

Our landscaped gardens are wheelchair accessible and designed to be a welcoming place for people to relax on one of the patios complete with outdoor furniture, or to enjoy a spot of light gardening.


About Our Rooms
Number Of Rooms 90
Number Of Ensuite Rooms 90

Type Of Room
Single Room.

Room Features
Furnished, Garden View, Step Free Access.

Room Facilities
Alarm, Telephone Point.

Our Photos
Description

Our team takes a considered approach to dementia-friendly activities and meaningful engagement — supporting our residents who live with dementia to still experience happiness, comfort and contentment.

With an in-depth knowledge of people’s life histories, we are able to encourage positive reminiscence and create a safe and supportive environment where people feel comfortable taking part in both familiar and new activities, trips and events.


Our Team
Mary Josset
Mary Josset
Registered Manager

I have been the Home Manager at Queen’s Court since November 2019.

I qualified as a nurse and specialised in Critical Care Nursing, progressing to a Senior Manager with the NHS, after completing my MBA. My passion has always been in supporting the older person, and reflecting on my career, I made the decision some years ago to follow my passion and move into care home management.

The team and I at Queen’s Court are committed to ensuring all residents feel welcome and at home with us. We ensure this by treating residents as family members, respect their views, and engage them in decision making within the home.

The care provided by our staff is evidence based and is delivered in a delightful, caring and compassionate way.

We are a ‘good’ rated CQC home in all of the key domains from the CQC.

Our home is a happy place to live and we welcome all.

Please let us know if you would like to visit us.

Shelley Andrews
Shelley Andrews
Customer Relations Manager

I am the Customer Relations Manager at Queen’s Court.

My previous career journey has been in Hospitality where I take pride and passion in providing customers with the best experience, and great memorable moments.

I wanted to extend my passion for helping others, and this led me to joining the care industry, where I joined RCH. I am here to welcome and introduce you and your family to the services and facilities available at Queens Court, from initial enquiry to move in day.

From our family to you and yours. Welcome.

Liza Street
Liza Street
Activities Co-ordinator

After 25 years of a legal profession I was looking to change my career and do something local within my community to make a difference.

I stumbled upon Queens Court Care Home for vacancies and was offered the position of Activities Co-ordinator.

I have been in my role for 4 years, and have loved every minute. I have learned it is not just a job but a vocation and this has helped me to find my place in the community.

What I love about my role is that I am able to make a difference to our residents’ lives and their families. Anther important part of my role is bringing together the local community as a whole.

I was recently honoured that as testament and in recognition of my role and what I've achieved within the role as Queens Court's Activities Co-ordinator I recently won the Pride of Essex, Unsung Hero Award 2020, to which I was blown me away!

I hopefully look forward to welcoming you to our Home.

Funding Types
Local Authority Essex
Region East
We Accept Local Authority Funding Yes
We Accept NHS Continuing Healthcare Yes
We Accept Third Party Top-Ups Yes

The Importance Of Meal Times

We are proud of the high quality of our meals here at Queens Court which are carefully designed to be enjoyable whilst providing balanced nutrition to our residents.

They are lovingly cooked and prepared by our in-house catering team and follow the seasons.

Regularly rotating menus ensure we always have meals which cater to our residents’ likes and dislikes, including those who require modified or specialist diets.

To create a welcoming and pleasant atmosphere for our residents to enjoy their mealtimes.


We Serve Food At
Afternoon Tea, All day snacks, Breakfast, Dinner, Lunch.

Dietary Options
Diabetic, Gluten-free, Halal, Kosher, Pureed, Vegan, Vegetarian.

Our Photos

Menu
RCH Sample Menu.png
Activities Are So Important

Supporting our residents to enjoy every day living at Queens Court is a key focus for our dedicated team.

By getting to know each person, we are able to tailor our activities and events to their likes and dislikes as well as activities they may like to try.

No two days are the same here and, alongside our usual daily hobby-based activities, we also like to host events which are a little out of the ordinary.

In addition to keeping fit with our chair-based exercises, art therapy, quizzes and movie afternoons, we also take great pleasure in welcoming visiting entertainers, schools, nurseries, therapy animals and groups to our home to enjoy spending time with our residents.

Our team and residents also love visiting local attractions and getting dressed up for our themed days throughout the year — complete with themed menus and decorations!

Our devoted activities teams work closely with their care team colleagues to really get to know each resident, so we’re able to tailor engaging activities around each individual’s interests, likes and dislikes.

Whether it’s taking part in a favourite hobby or trying out something completely new, there is always something going on daily for people to enjoy, either as part of a group or on their own.

Friends and family are also always welcome to come and join in the fun, and we have a range of opportunities throughout the year where we invite our local communities into our care homes to come and take part too.


Our Photos

Activities At Home
1 to 1 Activities, Animal Petting, Birthday Celebrations, Board Games, Card Games, Cooking, Crafts, Crosswords, Excursions, Exercise Class, Gardening, Music Entertainment, Painting, Pet Therapy, Quiz Games, Reminiscence, Singing, Themed Events, Visiting Entertainment.

Activities Outside Our Home
Garden Centre, Local Tourist Attractions, Park, Pub, Shopping, Shopping Centre.

52-74 Lower Queens Road
Buckhurst Hill
Essex
IG9 6DS

Regulator: CQC

Category Rating
Overall Good
Safe Good
Well Led Good
Caring Good
Responsive Good
Effective Good
Read More https://api.cqc.org.uk/public/v1/reports/a5ed4985-25a5-4500-93a4-adb7a6cb0416
Report Published 24th October 2020
Registration Date 31st January 2011
Transport
Train Station nearby.

Nearby Services
Garden Centre, Hospital, Park, Pub, Restaurant, Shopping Centre, Shops.

Frequently asked questions about Queens Court Care Home

Queens Court Care Home was given an overall rating of "Good" by the CQC in October 2020.
Queens Court Care Home provides Nursing, Dementia, Respite and Residential care.
Queens Court Care Home has 90 rooms.
Queens Court Care Home is owned by RCH Care Homes.
Yes. Queens Court Care Home does offer Residential care.
Yes. Queens Court Care Home does offer Respite care.
Yes. Queens Court Care Home does provide care for people with Dementia.
Queens Court Care Home comes under Essex.
Queens Court Care Home accepts Local Authority clients.
Queens Court Care Home accepts NHS Continuing Healthcare clients.
Mary Josset is the manager of Queens Court Care Home.

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