Queen Elizabeth House
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38 Southborough Road
Bickley
Bromley
Kent
BR1 2EE
| Care Type | Care Home |
|---|---|
| Care Category | Residential | Dementia | Respite |
| Availability | Yes |
| Weekly Prices From | £1,782.00 |
| Regulator's Rating | Requires Improvement |
Meet The Manager
Beverley Simms-Dick is Manager at Queen Elizabeth House.
I would like to welcome you to our charming care home.
Queen Elizabeth House is an attractive care home in a leafy part of Bromley, set in an ideal location just minutes from Bickley train station. The home benefits from 28 spacious en-suite bedrooms, comfortable lounges, home-from-home feel, beautiful, landscaped gardens for residents to spend time in and ample parking.
We are proud of our home-cooked meals and our excellent programme of activities, which are designed to keep residents happy, stimulated and engaged. The care team’s mission is to ensure that all residents stay independent and make their own decisions.
If you would like to arrange an appointment to view our home or discuss your loved one’s requirements, please contact me using the details below.
Queen Elizabeth House care home in Bickley, Bromley, is an exceptional care home. It delivers the very best inclusive and positive residential care in the Bromley Borough.
Queen Elizabeth House is one of the most inclusive care homes in the whole of London. Everything that happens is with the residents in mind and with their approval. Whether it is running the home’s small shop, interviewing new team members or choosing new colour schemes for renovations and improvements, the residents make the decisions that matter.
The home is managed by Greensleeves Care a not-for-profit organisation and one of the best and most respected care charities in the country.
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Personal care. |
| Disability Support | Physical Disability, Physically Frail, Walking Frame. |
| Medication | By Mouth. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
|---|---|---|
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Queen Elizabeth House is working within the government guidelines to help protect our staff and clients. |
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| Infection Control Initiatives in place | ||
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
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Sterilisation & Disinfection Devices | We are using sterilisation and/or disinfection devices within our care setting. |
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Virus Testing | We are testing for viral infection when symptoms present within our care setting. |
| Infection Prevention & Control (IPC) - Regulator’s Assessment | ||
|---|---|---|
| In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below. | ||
| Regulator: CQC | ||
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Use of PPE | The provider assured the regulator that it was using personal protective equipment effectively and safely. |
| View the provider’s latest Inspection Reports. | ||
| Safe Visiting Space | |||||
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| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) The Care Organisation has not indicated availability Mobile Phone Network Coverage (mobile “signal”) The Care Organisation has not indicated availability Telephone for external calling Yes, our care home provides a telephone in all our resident’s rooms. Family Portal Yes, our care home has provides families with a family portal. Find out more about Family Portals. |
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on Facebook| Minimum Age |
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| 65 |
| LGBTQ Welcome |
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| Yes |
| Our Building and Facilities |
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Queen Elizabeth House is a very comfortable purpose-built home, opened by the late Queen Mother in 1990. Recently renovated, the home benefits from high quality and comfortable surroundings, bright attractive communal areas and lovely gardens, while at the same time having a uniquely friendly feel. Outside, the garden features a summer house, water feature, bird bath, flower beds and a paved pathway enabling all to enjoy regardless of mobility. The home has ample parking, very strong transport links with Bickley rail station and good bus connections. |
| Is Our Home Purpose Built |
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| Yes |
| How Many Floors We Have |
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| 2 |
| Who Owns Our Building |
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| Charity |
| Communal Rooms |
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| Dining Rooms, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
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| Assisted Bathroom, Hairdressers, Lift. |
| Our Garden |
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| Communal Garden, Communal Patio, Private Garden(s), Seating, Secure Garden, Wheelchair Friendly Access. |
| How 'Smart' Are We? |
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| Electronic Visitor Register. |
| Our Photos |
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| Description |
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There are a total of 28 single rooms, all of which have en-suite facilities. Although each room is fully furnished to a high standard, residents are encouraged to bring in personal items such as pictures, ornaments and small items of furniture. The rooms are also equipped with a call bell system and TV point. There is a large tastefully decorated lounge and a beautiful library that looks out on to the garden. The home is fully Wi-Fi connected. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 28 |
| Number Of Ensuite Rooms | 28 |
| We offer these types of ensuite rooms: WC and Basin. | |
| Type Of Room |
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| Single Room. |
| Room Features |
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| Furnished, Garden View, Step Free Access. |
| Room Facilities |
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| Freeview TV, Internet Access, Telephone Point. |
| Our Photos |
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| Weekly Fees Start From | Fee |
|---|---|
| Residential Fees From / Price Per Week | £1,782.00 |
| Residential Dementia Fees From / Price Per Week | £1,782.00 |
| Respite Fees From / Price Per Week | £1,782.00 |
| Funding Types | |
|---|---|
| Local Authority | Bromley |
| Region | London |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Styles of Food |
 Pureed
Vegan
Vegetarian
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|---|---|
| Dining Locations |
Bedroom Dining
Lounge/Diner
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| Dining Styles |
Hot Trolley
Room Service
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| Hospitality |
Guests are welcome for dinner (Covid permitting)
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| Our Photos |
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The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Our menu has been verified by a registered nutritional therapist or dietitian.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
Hot Trolley
Room Service
A critical component for good health.
5 Star Rated by UK Food Standards. Hand hygiene for both residents and staff.
We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
Families are invited for meals [Covid permitting].
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have the option of dining in their own room.
Staff sit with the residents they support when they dine.
More than one option is available at mealtimes for all residents, including those with special and theraputic diets.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Tables are well laid.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
| Activities Are So Important |
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Residents at Queen Elizabeth House enjoy an interesting and meaningful activity plan that they helped create. The plan takes into account all of their varied and individual interests and needs. |
| Our Photos |
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| Activities At Home |
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| 1 to 1 Activities, Bingo, Birthday Celebrations, Board Games, Card Games, Crafts, Crosswords, Excursions, Flower Arranging, Knitting / Embroidery, Music Entertainment, Painting, Quiz Games, Reminiscence, Singing, Themed Events, Visiting Entertainment, Word Games. |
| Activities Outside Our Home |
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| Local Tourist Attractions. |
| Our Pets |
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Unfortunately we are not able to accept pets at Queen Elizabeth House. |
| Can You Bring Your Pet |
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| No |
38 Southborough Road
Bickley
Bromley
Kent
BR1 2EE
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Requires Improvement |
| Safe | Requires Improvement |
| Well Led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
| Inspection Reports | |
| Assessment Date | 14th October 2025 |
| Published Date | 26th February 2026 |
| Current Report |
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| Historic Reports |
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| Registration Date | 7th December 2010 |
| Service Provider | Greensleeves Homes Trust, EC3M 3JY |
Queen Elizabeth House Care Home - Care Quality Commission (cqc.org.uk)
| Transport |
|---|
| Bus Stop nearby, Train Station nearby. |
| Places of Worship |
|---|
| Anglican Church, Catholic Church, Methodist Church. |
| Nearby Services |
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| Park, Shops. |
Frequently asked questions about Queen Elizabeth House
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