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Roberts Road


Profile Strength
Very Good 86%
Care Type Care Home
Care Category Dementia | Respite | Residential
Availability Yes
Regulator's Rating Good
Meet The Manager

Jenny Rafemoyo is Registered Manager at Pilgrims View.

At Pilgrims View we work to create a welcoming atmosphere in which residents enjoy activities, go on outings and make friends with other residents and staff. At the heart of our home is our Philosophy of Care, the Eden Alternative, where staff encourage social interaction, engagement and work towards the eradication of loneliness and boredom.

Our home provides 24-hour care and support for people living with dementia, where our team of qualified and attentive staff focus on the individual needs of the residents.

The home is well equipped, with bright bedrooms to support person centred care. Residents are encouraged to personalise their rooms and if they wish, to bring any small items of furniture from home. Pilgrims View residents can enjoy the lovely gardens situated all around the home, or join in with the daily programme of activities. The minibus also gives residents the opportunity for day trips out to one of the many local places of interest. 

Pilgrims View is a safe, warm and friendly environment with support for daily tasks such as washing, cleaning and laundry. Pilgrims View provides a respite care service allowing a crucial break for carers, for just a few hours or for several weeks. This offers family carers the chance to go on holiday or simply have some well-earned time off.
Care Options We Can Provide
Support For Companionship, Convalescence, End of Life, Palliative, Personal care, Support for Couples.
Disability Support Bed Bound, Hearing Impairment, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound.
Medication By Mouth.
Type Of Dementia Mild Dementia, Moderate Dementia.
Dementia Behaviour Challenging Behaviour, Wandering .
Dementia Specialisms Alzheimer's.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

Infection Control Initiatives in place
safe-tick Independent Assessments We have been independently assessed in our approach to infection control.
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Regulatory Assessment We have been assessed by the care regulator in our approach to infection control.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Safe Visiting Space
safe-tick We have a safe visiting space

In December 2020 Avante Care & Support proudly launched their new visitor cabins across all 10 of their care homes across Kent, Bexley and Greenwich, so that residents can meet safely with family members despite the coronavirus outbreak. This has meant families are able to keep in contact with loved ones until actual physical contact is possible once again. 

Fitted out with comfortable chairs and decorated with pictures, the cabins will support families to visit loved ones in a safe and welcoming environment. The cabins have separate entrances for the resident and visitor and all furniture and the inside of the structure is thoroughly cleaned after each visit.

When the new visitor cabins opened in December families were keen to make use of the new visiting facility and immediately booked visiting times to see their loved ones. The cabins have been warmly welcomed by everyone and staff have been inundated with positive messages and feedback about the new visiting facilities. 

Pilgrims View safe visiting space
Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

Yes, our care home has WiFi in all our resident’s rooms.

Mobile Phone Network Coverage (mobile “signal”)

Yes, our care home has mobile phone signal in all our resident’s rooms.

Telephone for external calling

No, our care home does not provide a telephone in residents’ rooms.

More details coming soon

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With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Minimum Age

Admission Category Support For
LGBTQ Welcome Yes
Form 11 Agreement of Residence Issue 9.doc
Our Building and Facilities

Pilgrims View care home, located in the small village of Snodland near West Malling, is a care facility providing residential care for older people living with dementia.

Pilgrims View provides a wealth of support services for people living with dementia, with the aim of not just providing care and comfort, but also a new, positive and more engaging stage in their lives. The team of qualified and attentive staff provide 24-hour person-centred dementia care.

Is Our Home Purpose Built

The Year Our Home Was Built
1 Jan 1983

How Many Floors We Have

Who Owns Our Building

Communal Rooms
Coffee Shop / Café, Dining Rooms, Library, Sitting Rooms, TV Lounges.

What Else Do We Provide
Assisted Bathroom, Beauty Salon, Coffee Shop, Hairdressers, Minibus, Smoking Area.

Our Garden
Communal Garden, Communal Patio, Pond or Lake, Seating, Secure Garden, Sensory Garden, Summer House, Vegetable Plot, Wheelchair Friendly Access.

How 'Smart' Are We?
Interactive Digital Touch Table, Reduce Plastic Use.

Pilgrims View Brochure.pdf

Our Photos


The home is well equipped, with bright bedrooms to support person centred care.

Residents are encouraged to personalise their rooms and if they wish, to bring any small items of furniture from home.

About Our Rooms
Number Of Rooms 44

Type Of Room
Double Room, Single Room.

Room Features

Room Facilities
Internet Access, Telephone Point.

Our Photos

We place a high value on our staff and we support them to develop a range of skills which is why we have many loyal staff who joined the team in a junior role and through consistent hard work have progressed to more senior roles, in the organisation.

Our Team
Jenny Rafemoyo
Jenny Rafemoyo
Registered Manager
Weekly Fees Start From Fee
Residential Dementia Fees From / Price Per Week £1,000.15

The Importance Of Meal Times

Our catering team is on hand every day to ensure that the nutritional requirements of all our residents are met, with all special diets catered for. Our chefs come and meet all our residents to discuss meal choices, likes and dislikes

Sharing meal times with others can provide structure to the day and increase the enjoyment of food. The impact of good nutrition on the health of our brains cannot be dismissed; our brains need nutrients to work and remain healthy.  Eating well is vital to maintain the health, independence and wellbeing for the physically frail and people living with dementia

The way food is presented and served, the surroundings and the company in which it is eaten all add to the satisfaction and enjoyment of eating a meal. This is equally important for a person with dementia: a good mealtime experience can have a positive impact on their health and sense of wellbeing. 

We Serve Food At
Afternoon Tea, All day snacks, Breakfast, Dinner, Lunch.

Dietary Options
Diabetic, Gluten-free, Halal, Kosher, Pureed, Vegan, Vegetarian.

Our Photos

Activities Are So Important

Activities and excercises are a daily part of life at Pilgrims View and are always enjoyed by the residents and staff.  Staff base their interaction with each resident as an indiviual, knowing their likes and dislikes and particular interests and hobbies. 

Our Philosophy of Care is The Eden Alternative which is based on the core belief that ageing should be a continued stage of development and growth, rather than a period of decline.  In a culture that typically views aging as a period of decline, the Eden Alternative philosophy asserts that no matter how old we are or what challenges we live with, life is about continuing to grow. The Eden Alternative seeks to cure loneliness, not with medication, but by providing residents with companionship and surrounding them with life

Studies show that implementation of the Eden Alternative is a powerful tool for improving quality of life and quality of care for those living in care homes. Also, homes that have adopted Eden as an organisational-wide philosophy have found that there is improved staff satisfaction and retention and significant decreases in use of medication.

Our Photos

Activities At Home
1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Cooking, Crafts, Crosswords, Dancing, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Music Therapy, Painting, Quiz Games, Religious Services, Reminiscence, Singing, Themed Events, Visiting Entertainment, Word Games.

Activities Outside Our Home
Local Tourist Attractions.
Can You Bring Your Pet

How We Help With Your Pet
Feeding, Sanitation, Walking.

We Welcome
Birds, Cats, Dogs, Others (subject to review), Rabbits.

Roberts Road

Regulator: CQC

Category Rating
Overall Good
Safe Good
Well Led Good
Caring Good
Responsive Good
Effective Good
Read More
Report Published 12th December 2017
Registration Date 9th November 2010
Bus Stop nearby, Car Park on-site, Train Station nearby.

Places of Worship
Anglican Church, Methodist Church.

Nearby Services
Hospital, Park, Pub, Restaurant, Shops.

Frequently asked questions about Pilgrims View

Pilgrims View was given an overall rating of "Good" by the CQC in December 2017.
Pilgrims View provides Dementia, Respite and Residential care.
Pilgrims View has 44 rooms.
Pilgrims View is owned by Avante Care & Support.
Yes. Pilgrims View does offer Residential care.
Yes. Pilgrims View does offer Respite care.
Yes. Pilgrims View does provide care for people with Dementia.
Jenny Rafemoyo is the manager of Pilgrims View.

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