Pilgrims View
Book a Visit
Roberts Road
Snodland
Kent
ME6 5HL
| Care Type | Care Home |
|---|---|
| Care Category | Residential | Dementia | Respite |
| Availability | Yes |
| Weekly Prices From | £1,364.00 |
| Regulator's Rating | Good |
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Meet The Manager
Joanna Hartnup is Registered Manager at Pilgrims View.
The Home Manager, Joanna Hartnup, has been in post since 20 May 2024. Joanna has a background in healthcare for a variety of sectors for 16 plus years She has attained a Level 5 in Health & Social Care and has achieved a number of qualifications within her professional career (including MCA/DOL’s, Living with Dementia and Safeguarding Adults at Risk). She has also completed Avante Management programs.
At Pilgrims View we work to create a welcoming atmosphere in which residents enjoy activities, go on outings and make friends with other residents and staff. At the heart of our home is our Philosophy of Care, the Eden Alternative, where staff encourage social interaction, engagement and work towards the eradication of loneliness and boredom.
Our home provides 24-hour care and support for people living with dementia, where our team of qualified and attentive staff focus on the individual needs of the residents.
The home is well equipped, with bright bedrooms to support person centred care. Residents are encouraged to personalise their rooms and if they wish, to bring any small items of furniture from home. Pilgrims View residents can enjoy the lovely gardens situated all around the home, or join in with the daily programme of activities. The minibus also gives residents the opportunity for day trips out to one of the many local places of interest.
Pilgrims View is a safe, warm and friendly environment with support for daily tasks such as washing, cleaning and laundry. Pilgrims View provides a respite care service allowing a crucial break for carers, for just a few hours or for several weeks. This offers family carers the chance to go on holiday or simply have some well-earned time off.
Avante’s Philosophy of Care is The Eden Alternative, which is based on the core belief that ageing should be a continued stage of development and growth, rather than a period of decline. In a culture that typically views aging as a period of decline, the Eden Alternative philosophy asserts that no matter how old we are or what challenges we live with, life is about continuing to grow. The Eden Alternative seeks to cure loneliness, not with medication, but by providing residents with companionship and surrounding them with life. It seeks to cure helplessness by assistance with existing skills and interests; the opportunity to learn new ones and by encouraging residents to feel engaged and useful in their community
https://youtu.be/2Fd1fCTTlnQ
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Convalescence, End of Life, Palliative, Personal care, Support for Couples. |
| Disability Support | Bed Bound, Hearing Impairment, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound. |
| Medication | By Mouth. |
| Type Of Dementia | Mild Dementia, Moderate Dementia. |
| Dementia Behaviour | Challenging Behaviour, Wandering . |
| Dementia Specialisms | Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Picks Disease, Vascular Dementia. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
|---|---|---|
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Pilgrims View is working within the government guidelines to help protect its staff and clients. |
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| Infection Control Initiatives in place | ||
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Independent Assessments | We have been independently assessed in our approach to infection control. |
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
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Regulatory Assessment | We have been assessed by the care regulator in our approach to infection control. |
| Infection Prevention & Control (IPC) - Regulator’s Assessment | ||
|---|---|---|
| In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below. | ||
| Regulator: CQC | ||
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Use of PPE | The provider assured the regulator that it was using personal protective equipment effectively and safely. |
| View the provider’s latest Inspection Reports. | ||
| Safe Visiting Space | |||||
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| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) Yes, our care home has WiFi in all our resident’s rooms. Mobile Phone Network Coverage (mobile “signal”) Yes, our care home has mobile phone signal in all our resident’s rooms. Telephone for external calling No, our care home does not provide a telephone in residents’ rooms. Family Portal Yes, our care home has provides families with a family portal. Find out more about Family Portals. |
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on Facebook| Minimum Age |
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| 40 |
| LGBTQ Welcome |
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| Yes |
| Our Building and Facilities |
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Pilgrims View care home, located in the small village of Snodland near West Malling, is a care facility providing residential care for older people living with dementia. |
| Is Our Home Purpose Built |
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| Yes |
| The Year Our Home Was Built |
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| 1 Jan 1983 |
| How Many Floors We Have |
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| 1 |
| Who Owns Our Building |
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| Charity |
| Communal Rooms |
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| Coffee Shop / Café, Dining Rooms, Library, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
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| Assisted Bathroom, Beauty Salon, Coffee Shop, Hairdressers, Minibus, Smoking Area. |
| Our Garden |
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| Communal Garden, Communal Patio, Pond or Lake, Seating, Secure Garden, Sensory Garden, Summer House, Vegetable Plot, Wheelchair Friendly Access. |
| How 'Smart' Are We? |
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| Interactive Digital Touch Table, Reduce Plastic Use. |
| Description |
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The home is well equipped, with bright bedrooms to support person centred care. Residents are encouraged to personalise their rooms and if they wish, to bring any small items of furniture from home. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 40 |
| Type Of Room |
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| Double Room, Single Room. |
| Room Features |
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| Furnished, Step Free Access. |
| Room Facilities |
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| Internet Access, Telephone Point. |
| Weekly Fees Start From | Fee |
|---|---|
| Residential Fees From / Price Per Week | £1,364.00 |
| Funding Types | |
|---|---|
| Local Authority | Kent |
| Region | South East |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Styles of Food |
 Gluten-free
Pureed
Vegan
Vegetarian
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|---|---|
| Dining Locations |
Bedroom Dining
Lounge/Diner
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| Dining Styles |
Hot Trolley
Room Service
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| Hospitality |
Guests are welcome for dinner (Covid permitting)
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The preparation, nutritional value and presentation of food.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
Hot Trolley
Room Service
A critical component for good health.
5 Star Rated by UK Food Standards. Hand hygiene for both residents and staff.
We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
Families are invited for meals [Covid permitting].
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have the option of dining in their own room.
Staff sit with the residents they support when they dine.
Residents have access to a flexible meal service beyond defined times.
More than one option is available at mealtimes for all residents, including those with special and theraputic diets.
Residents with dementia are shown food or visual menus to help them decide.
There is a weekly menu.
We offer catering for special events.
Residents are involved in the creation of the menu.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Gluten-free food can be served.
Vegan food can be served.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Tables are well laid.
We have food theme days/nights.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
Being environmentally and socially responsible and thoughtful.
We correctly dispose of our waste.
We have a waste management system.
We monitor our food waste.
Residents can get involved in the growing of food and/or ingredients on site.
We grow some food and/or ingredients on site.
Our energy usage is well maintained.
| Activities Are So Important |
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Activities and excercises are a daily part of life at Pilgrims View and are always enjoyed by the residents and staff. Staff base their interaction with each resident as an indiviual, knowing their likes and dislikes and particular interests and hobbies. Our Philosophy of Care is The Eden Alternative which is based on the core belief that ageing should be a continued stage of development and growth, rather than a period of decline. In a culture that typically views aging as a period of decline, the Eden Alternative philosophy asserts that no matter how old we are or what challenges we live with, life is about continuing to grow. The Eden Alternative seeks to cure loneliness, not with medication, but by providing residents with companionship and surrounding them with life Studies show that implementation of the Eden Alternative is a powerful tool for improving quality of life and quality of care for those living in care homes. Also, homes that have adopted Eden as an organisational-wide philosophy have found that there is improved staff satisfaction and retention and significant decreases in use of medication. |
| Activities At Home |
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| 1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Cooking, Crafts, Crosswords, Dancing, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Music Therapy, Painting, Quiz Games, Religious Services, Reminiscence, Singing, Themed Events, Visiting Entertainment, Word Games. |
| Activities Outside Our Home |
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| Local Tourist Attractions. |
The Go Green badge is designed to give care-seekers like yourself the ability to consider and compare a care home’s sustainability and green practices.
The below statements are changes that the care provider has acknowledged they have implemented towards a more sustainable future.
The operation, maintenance, and repair of a property
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Do you use LED light bulbs? | Yes |
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Are your windows double glazed? | Yes |
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Is your boiler less than 15 years old? | Yes |
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Do you have an EPC rating? | Yes |
The sourcing of goods and the landfill/recycling journey
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Do you monitor your waste? | Yes |
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Do you train your team on recycling practices? | Yes |
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Do you have systems for recycling throughout the home? | Partial |
Energy reduction and renewable energy usage
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Do you measure your energy consumption? | Yes |
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Is your boiler less than 15 years old? | Yes |
Using digital rather than paper based processes
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Do you use digital payslips? | Yes |
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Do you use online rotas? | Yes |
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Do you use digital care plans? | Yes |
In-home and community projects that protect the environment
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Do you carry out projects that support wildlife? | Yes |
| Our Pets |
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In line with our Philosophy of care, the Eden Alternative, we believe it is the right of a resident to have access to animals, whether it is their own; one living in the care home or a visiting animal. The keeping of pets will be subject to agreement regarding the provision of veterinary fees, the cost of feeding and hygiene regimes. Avante's policy regarding the keeping of pets will be provided on request. |
| Can You Bring Your Pet |
|---|
| Yes |
| How We Help With Your Pet |
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| Feeding, Sanitation, Walking. |
| We Welcome |
|---|
| Birds, Cats, Dogs, Others (subject to review), Rabbits. |
Roberts Road
Snodland
Kent
ME6 5HL
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Good |
| Safe | Good |
| Well Led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
| Inspection Reports | |
| Last inspected | 21st November 2017 |
| Last rated | 12th December 2017 |
| Current Report |
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| Historic Reports |
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| Registration Date | 9th November 2010 |
| Service Provider | Avante Care and Support Limited, ME13 8GD |
Pilgrims View Care Home - Care Quality Commission (cqc.org.uk)
| Transport |
|---|
| Bus Stop nearby, Car Park on-site, Train Station nearby. |
| Places of Worship |
|---|
| Anglican Church, Methodist Church. |
| Nearby Services |
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| Hospital, Park, Pub, Restaurant, Shops. |
Frequently asked questions about Pilgrims View
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