Parkland House Residential Home
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Barley Lane
Exeter
Devon
EX4 1TA
| Care Type | Care Home |
|---|---|
| Care Category | Residential | Dementia | Respite |
| Availability | Yes |
| Live Rating | |
| Weekly Prices From | £1,360.00 |
| Regulator's Rating | Outstanding |
Meet The Manager
Donna Selway is Manager at Parkland House Residential Home.
I've worked in care for over 32 years, starting as a care assistant before progressing into management. I've supported older people and individuals with learning disabilities, and these experiences have shaped my belief that good care starts with treating everyone as an individual.
As Registered Manager at Parkland House, I want residents to feel comfortable, respected and genuinely at home. We take time to get to know each person, understand what matters to them and help them enjoy life in their own way.
I'm passionate about supporting and developing our team. Having started as a care assistant, I know the value of encouragement, training and opportunities to grow. Seeing colleagues develop their confidence and skills is something I take great pride in.
Above all, I want Parkland to be somewhere residents enjoy living, families feel welcome and our team takes pride in the care they provide.
Parkland House is an Outstanding-rated residential and dementia care home on the outskirts of Exeter, enjoying beautiful views across the surrounding Devon countryside.
With accommodation for up to 52 residents, Parkland offers a choice of spaces and surroundings to suit different personalities and preferences. Some residents enjoy the company and conversation of our lively main lounge, with its impressive cathedral ceiling and bar, while others prefer relaxing in one of our quieter lounges or spending time in the gardens.
The Coach House offers something a little different within Parkland House. Set slightly apart from the main building, it has its own lounge, conservatory and enclosed garden, providing a more intimate setting for residents who enjoy a little extra privacy. For some, the appeal is having a quieter place to relax; for others, it's enjoying the short stroll to the main house for meals, activities and company. Residents can make use of the facilities across Parkland, choosing where and how they prefer to spend their time.
As part of the family-owned Peninsula Care Homes group, we believe that good care starts with getting to know the person. Our team takes time to understand each resident's life story, interests, routines and the things that matter to them, helping people feel comfortable, valued and at home.
There's plenty to enjoy at Parkland, from activities and social gatherings to outings, good food and time spent with family and friends. Equally, we recognise that some people enjoy a quieter pace, and we support residents to make their own choices about how they spend their day.
Parkland House is part of Peninsula Care Homes, an independent, family-owned group of five care homes across Devon. Established in 2002 and wholly family-owned since 2005, we believe each home should have its own character while sharing the same commitment to thoughtful, personalised care.
Our Rich Life approach is about knowing each person, respecting their choices and helping them continue enjoying the relationships, interests and everyday experiences that make life meaningful.
Across Peninsula Care Homes, we believe every voice matters, every choice matters and every day matters.
We'd love you to come and visit Parkland House, meet our team and explore the different spaces to see whether it feels like the right home for you or someone you love.
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Complex Care, End of Life, High Dependency, Palliative, Personal care, Rehabilitation, Support for Couples. |
| Disability Support | Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound. |
| Medication | By Mouth, Electronic Medication Management. |
| Type Of Dementia | Mild Dementia, Moderate Dementia, Severe Dementia (EMI). |
| Dementia Behaviour | Agitation / Restlessness, Challenging Behaviour, Disrupted Sleep Patterns, Mild Forgetfulness, Wandering . |
| Dementia Specialisms | Alzheimer's, Lewy Body, Mixed Dementias, Vascular Dementia. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
|---|---|---|
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At Parkland House, keeping residents, visitors and staff safe is an important part of everyday life. We follow current infection prevention and control guidance, with established procedures for cleaning, hygiene and managing infection risks. |
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| Infection Control Initiatives in place | ||
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
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Infection Screening | We are using technology to screen for infections & monitor symptoms. |
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Regulatory Assessment | We have been assessed by the care regulator in our approach to infection control. |
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Virus Testing | We are testing for viral infection when symptoms present within our care setting. |
| Infection Prevention & Control (IPC) - Regulator’s Assessment | ||
|---|---|---|
| In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below. | ||
| Regulator: CQC | ||
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Admission | The provider assured the regulator that it was admitting people safely to the service. |
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Policies | The provider assured the regulator that its infection prevention and control policy was up to date. |
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Premises | The provider assured the regulator that it was promoting safety through the layout and hygiene practices of the premises. |
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Testing | The provider assured the regulator that it was accessing testing for people using the service and staff. |
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Use of PPE | The provider assured the regulator that it was using personal protective equipment effectively and safely. |
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Visitors | The provider assured the regulator that it was preventing visitors from catching and spreading infections. |
| View the provider’s latest Inspection Reports. | ||
| Safe Visiting Space | |||||
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| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) Yes, our care home has WiFi in all our resident’s rooms. Mobile Phone Network Coverage (mobile “signal”) Yes, our care home has mobile phone signal in all our resident’s rooms. Telephone for external calling Our care home provides a telephone in some of our residents’ rooms. Family Portal Yes, our care home has provides families with a family portal. Find out more about Family Portals. |
Social media provides an up to date window on the activities within a provider's setting.
We are on Facebook| Minimum Age |
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| 65 |
| LGBTQ Welcome |
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| Yes |
| Our Building and Facilities |
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Parkland House offers a wonderful variety of spaces where residents can spend time together, enjoy their favourite pastimes or simply find somewhere peaceful to relax. |
| Is Our Home Purpose Built |
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| No |
| How Many Floors We Have |
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| 2 |
| Who Owns Our Building |
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| Private |
| Communal Rooms |
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| Activities Room, Bar / Pub, Conservatory, Dining Rooms, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
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| Assisted Bathroom, Beauty Salon, Chiropodist, Dentist, GP, Hairdressers, Lift, Minibus, Optician, Stairlift. |
| Our Garden |
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| Communal Garden, Communal Patio, Private Garden(s), Seating, Secure Garden, Sensory Garden, Summer House, Vegetable Plot, Wheelchair Friendly Access. |
| How 'Smart' Are We? |
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| Electronic Visitor Register, Individual Heating Controls, Reduce Plastic Use, Solar Panel Heating. |
| Brochures |
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| Parkland Coach House reformatted.pdf |
| Our Photos |
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| Description |
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At Parkland House, we want every resident to have a bedroom that feels comfortable, familiar and truly their own. All bedrooms have adjustable profiling beds, allowing residents to find a comfortable position and supporting their individual care needs. We also have a range of specialist mattresses, selected according to each resident's needs and preferences. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 52 |
| Number Of Ensuite Rooms | 29 |
| We offer these types of ensuite rooms: Shower Rooms, WC and Basin, Wet Rooms. | |
| Type Of Room |
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| Double Room, Single Room. |
| Room Features |
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| Direct Garden Access, Furnished, Garden View, Step Free Access, Unfurnished. |
| Room Facilities |
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| Alarm, Freeview TV, Internet Access, Telephone Point, Wifi. |
| Our Photos |
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| Weekly Fees Start From | Fee |
|---|---|
| Residential Fees From / Price Per Week | £1,360.00 |
| Residential Dementia Fees From / Price Per Week | £1,360.00 |
| Respite Fees From / Price Per Week | £1,360.00 |
| Funding Types | |
|---|---|
| Local Authority | Devon |
| Region | South West |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | Yes |
| We Accept NHS Continuing Healthcare | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Styles of Food |
 Gluten-free
Pureed
Vegan
Vegetarian
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|---|---|
| Dining Locations |
Bedroom Dining
Lounge/Diner
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| Dining Styles |
A la Carte
Hot Trolley
Room Service
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| Hospitality |
Guests are welcome for dinner
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| Our Photos |
The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
A la Carte
Hot Trolley
Room Service
A critical component for good health.
5 Star Rated by UK Food Standards. Hand hygiene for both residents and staff.
We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
A Private Dining room is bookable for residents and their families.
Families are invited for meals [Covid permitting].
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to Dining Room.
Residents have the option of dining in their own room.
Staff also dine themselves with the residents they support.
Staff sit with the residents they support when they dine.
Residents can order food not on the menu, or have access to an ‘evergreen menu’.
Residents have access to a flexible meal service beyond defined times.
More than one option is available at mealtimes for all residents, including those with special and theraputic diets.
Residents with dementia are shown food or visual menus to help them decide.
There is a weekly menu.
We offer catering for special events.
Residents are involved in the creation of the menu.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Gluten-free food can be served.
Vegan food can be served.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Tables are well laid.
We have food theme days/nights.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
Being environmentally and socially responsible and thoughtful.
We correctly dispose of our waste.
We have a waste management system.
We monitor our food waste.
Residents can get involved in the growing of food and/or ingredients on site.
We grow some food and/or ingredients on site.
Our energy usage is well maintained.
We are actively reducing food mileage.
| Activities Are So Important |
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There's always plenty to enjoy at Parkland House, whether residents love being in the middle of things, trying something new or spending time on familiar interests. |
| Our Photos |
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| Activities At Home |
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| 1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Choir, Cooking, Crafts, Crosswords, Dancing, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Music Therapy, Painting, Pet Therapy, Quiz Games, Religious Services, Reminiscence, Singing, Themed Events, Visiting Entertainment, Word Games. |
| Activities Outside Our Home |
|---|
| Garden Centre, Local Tourist Attractions, Park, Pub, Shopping. |
The Go Green badge is designed to give care-seekers like yourself the ability to consider and compare a care home’s sustainability and green practices.
The below statements are changes that the care provider has acknowledged they have implemented towards a more sustainable future.
The operation, maintenance, and repair of a property
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Do you use LED light bulbs? | Partial |
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Are your windows double glazed? | Yes |
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Is your boiler less than 15 years old? | Yes |
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Do you use sensor taps to save water? | Yes |
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Do you use eco-friendly cleaning products? | Yes |
The sourcing of goods and the landfill/recycling journey
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Do you monitor your waste? | Yes |
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Do you train your team on recycling practices? | Yes |
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Do you have systems for recycling throughout the home? | Yes |
Energy reduction and renewable energy usage
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Do you measure your energy consumption? | Yes |
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Do you use solar power? | Yes |
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Is your boiler less than 15 years old? | Yes |
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Do you have an electric vehicle charging point? | Yes |
Using digital rather than paper based processes
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Do you use digital payslips? | Yes |
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Do you use online rotas? | Yes |
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Do you use digital care plans? | Yes |
| Our Pets |
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We know how important pets can be to residents, and we welcome visits from well-behaved family pets by arrangement. We also regularly enjoy visits from animals and pets as part of everyday life at Parkland House. |
| Can You Bring Your Pet |
|---|
| No |
Barley Lane
Exeter
Devon
EX4 1TA
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Outstanding |
| Safe | Good |
| Well Led | Outstanding |
| Caring | Outstanding |
| Responsive | Outstanding |
| Effective | Outstanding |
| Inspection Reports | |
| Last inspected | 7th March 2019 |
| Last rated | 1st June 2019 |
| Current Report |
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| Historic Reports |
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| Registration Date | 17th January 2011 |
| Service Provider | Peninsula Care Homes Limited, EX4 1TA |
Parkland House Residential Home Care Home - Care Quality Commission (cqc.org.uk)
| Transport |
|---|
| Bus Stop nearby, Car Park, Car Park on-site, Train Station nearby. |
| Places of Worship |
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| Anglican Cathedral, Anglican Church, Catholic Church, Methodist Church, Mosque. |
| Nearby Services |
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| Bank, Chemist, Church, Garden Centre, Golf Club, Hospital, Library, Local Walks & Bike Rides, Park, Post Office, Pub, Restaurant, Shopping Centre, Shops, Surgery. |
Frequently asked questions about Parkland House Residential Home
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