Netley Court
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Victoria Road
Netley
Southampton
Hampshire
SO31 5DR
| Care Type | Care Home |
|---|---|
| Care Category | Residential | Dementia | Respite |
| Availability | Yes |
| Regulator's Rating | Good |
Meet The Manager
Moira Baxter is General Manager at Netley Court.
I manage the running of Netley Court to ensure we provide high-quality, individual care in a nurturing, engaging environment so that our residents can live happy and fulfilling lives.
That joy for life spills over into their fun and lively personalities that give constant pleasure, not just to me but to my team too.
Commanding spectacular views over Southampton Water, Netley Court combines English elegance with maritime tradition to offer first-class care and facilities in an idyllic waterside setting.
Netley Court is an exquisite refurbishment of the former school by the same name. It is part of the Cinnamon Care Collection, an exclusive group of luxury care homes and retirement villages throughout the country, which is dedicated to great design and outstanding car
The quaint village of Netley enjoys a vibrant community and is home to the famous Netley Abbey ruins, traditional shops, tea rooms and rows of colourful terraces that run across the shore.
At Netley Court you can be certain of a luxurious, safe and happy home environment that goes hand in hand with the reassurance of professional care at all times.
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Convalescence, End of Life, Independent Living, Palliative, Personal care, Support for Couples. |
| Disability Support | Physical Disability, Physically Frail, Visual Impairment, Walking Frame. |
| Medication | By Mouth, Electronic Medication Management. |
| Type Of Dementia | Mild Dementia, Moderate Dementia. |
| Dementia Behaviour | Mild Forgetfulness. |
| Dementia Specialisms | Alzheimer's. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
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We are working within the government guidelines to help protect our staff and clients. |
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| Infection Control Initiatives in place | ||
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Air Filtration & Purification | We are using air filtration and/or air purification devices within our care setting. |
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
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Infection Screening | We are using technology to screen for infections & monitor symptoms. |
| Safe Visiting Space | |||||
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| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) The Care Organisation has not indicated availability Mobile Phone Network Coverage (mobile “signal”) The Care Organisation has not indicated availability Telephone for external calling The Care Organisation has not indicated availability Family Portal Yes, our care home has provides families with a family portal. Find out more about Family Portals. |
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on Facebook| Minimum Age |
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| 65 |
| Our Building and Facilities |
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Originally an old school, Netley Court has been sympathetically refurbished to off a luxurious, characterful home in an idyllic waterside setting. It offers 70 spacious, well-appointed en-suite rooms, many with sea views. There are airy communal spaces on all three floors of our home and two lifts big enough to accommodate wheelchairs. Our home has no less than eight comfortable lounges that have a feeling of intimacy and privacy – perfect places for a quiet read or a catch-up with friends. For a livelier mood, the bar and patio are usually bubbling with laughter and conversation as our residents enjoy drinks and nibbles overlooking the sea. In addition, there are four sociable residents’ dining areas where you can sample our delicious menu of seasonal, home-cooked food. There’s a hairdressing salon if you feel like being pampered, a Hobbies Room and a dedicated garden area outside where green-fingered residents can pursue their passion for horticulture our simply to sit and enjoy the wonderful views over Southampton Water. |
| Is Our Home Purpose Built |
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| Yes |
| How Many Floors We Have |
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| 3 |
| Who Owns Our Building |
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| Private |
| Communal Rooms |
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| Activities Room, Bar / Pub, Coffee Shop / Café, Dining Rooms, Library, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
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| Assisted Bathroom, Beauty Salon, Chiropodist, Hairdressers, Library, Lift, Minibus, Smoking Area. |
| Our Garden |
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| Communal Garden, Communal Patio, Scenic Views, Seating, Secure Garden, Summer House, Vegetable Plot, Wheelchair Friendly Access. |
| Our Photos |
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| Description |
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Originally an old school, Netley Court has been sympathetically refurbished to off a luxurious, characterful home in an idyllic waterside setting. It offers 65 spacious, well-appointed en-suite rooms, many with sea views. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 70 |
| Number Of Ensuite Rooms | 65 |
| Type Of Room |
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| Double Room, Single Room. |
| Room Features |
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| Balcony, Direct Garden Access, Furnished, Garden View, Step Free Access, Unfurnished. |
| Room Facilities |
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| Alarm, Balcony, Internet Access, Telephone Point. |
| Our Photos |
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| Funding Types | |
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| Local Authority | Hampshire |
| Region | South East |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | No |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Dining Locations |
 Bedroom Dining
Café
Lounge/Diner
Restaurant
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|---|---|
| Dining Styles |
A la Carte
Room Service
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| Hospitality |
Guests are welcome for dinner (Covid permitting)
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| Our Photos |
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The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu has been verified by a registered nutritional therapist or dietitian.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
A la Carte
Room Service
A critical component for good health.
5 Star Rated by UK Food Standards. Hand hygiene for both residents and staff.
We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
A Private Dining room is bookable for residents and their families.
Families are invited for meals [Covid permitting].
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to a Restaurant
Residents have access to Dining Room.
Residents have the option of dining in their own room.
Staff also dine themselves with the residents they support.
Staff sit with the residents they support when they dine.
Residents can order food not on the menu, or have access to an ‘evergreen menu’.
Residents have access to a flexible meal service beyond defined times.
More than one option is available at mealtimes for all residents, including those with special and theraputic diets.
Residents with dementia are shown food or visual menus to help them decide.
There is a weekly menu.
We offer catering for special events.
Residents are involved in the creation of the menu.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Gluten-free food can be served.
Vegan food can be served.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Staff are hospitality trained to present / serve meals.
Tables are well laid.
We have food theme days/nights.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
Being environmentally and socially responsible and thoughtful.
We correctly dispose of our waste.
We have a waste management system.
We monitor our food waste.
Residents can get involved in the growing of food and/or ingredients on site.
We grow some food and/or ingredients on site.
We use locally sourced and locally grown or reared food.
We use organically grown food.
Our energy usage is well maintained.
We are actively reducing food mileage.
| Activities Are So Important |
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Life is always fun at Netley Court. Residents can join in with a host of activities from Wednesday Wallflowers and Tiffin Tuesday to Steady and Strong exercise classes. Having our own transport opens up opportunities for days out to the many local attractions in and around the quaint village of Netley, with its traditional shops, tea rooms and rows of colourful terraces that run across the shore. Whether it’s a few lengths in the local swimming pool, a visit to Royal Victoria Park, or a quiet stroll around Netley Abbey and the adjoining Yacht Club, every single outing – spontaneous or planned – is arranged to keep our residents feeling stimulated, connected and happy. There’s always something different happening here at Netley Court – a visit from the Longdown Farm animals, a mother and baby group spending time with our residents, or one of our countless Dementia Awareness events. Fun and friendship can always be found in equal measure, for example our Gentlemen’s Club, which grows in popularity every month as residents and locals gather to share in good wine and sherry over a delicious two-course meal. |
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| Activities At Home |
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| 1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Choir, Cooking, Crafts, Crosswords, Dancing, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Painting, Pet Therapy, Quiz Games, Religious Services, Reminiscence, Residents' Committee, Singing, Themed Events, Visiting Entertainment, Word Games. |
| Activities Outside Our Home |
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| Garden Centre, Local Tourist Attractions, Park, Pub, Shopping. |
The Go Green badge is designed to give care-seekers like yourself the ability to consider and compare a care home’s sustainability and green practices.
The below statements are changes that the care provider has acknowledged they have implemented towards a more sustainable future.
The operation, maintenance, and repair of a property
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Do you use LED light bulbs? | Yes |
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Are your windows double glazed? | Partial |
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Do you use motion sensors? | Yes |
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Is your boiler less than 15 years old? | Yes |
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Do you use sensor taps to save water? | Yes |
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Do you have an EPC rating? | Yes |
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Do you use eco-friendly cleaning products? | Yes |
The sourcing of goods and the landfill/recycling journey
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Do you monitor your waste? | Yes |
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Do you train your team on recycling practices? | Yes |
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Do you have systems for recycling throughout the home? | Yes |
Energy reduction and renewable energy usage
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Do you measure your energy consumption? | Yes |
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Do you use solar power? | Yes |
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Is your boiler less than 15 years old? | Yes |
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Do you have an electric vehicle charging point? | Yes |
Using digital rather than paper based processes
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Do you use digital payslips? | Yes |
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Do you use online rotas? | Yes |
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Do you use digital care plans? | Yes |
In-home and community projects that protect the environment
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Do you carry out projects that support wildlife? | Yes |
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Do you compost? | Yes |
| Our Pets |
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Visiting pets are always welcomed. |
| Can You Bring Your Pet |
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| Yes |
| We Welcome |
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| Dogs, Others (subject to review). |
Victoria Road
Netley
Southampton
Hampshire
SO31 5DR
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Good |
| Safe | Good |
| Well Led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
| Inspection Reports | |
| Assessment Date | 13th August 2024 |
| Published Date | 17th December 2024 |
| Current Report |
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| Historic Reports |
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| Registration Date | 24th April 2015 |
| Service Provider | Hartwood Care (3) Limited, TW18 4EP |
Netley Court Care Home - Care Quality Commission (cqc.org.uk)
| Transport |
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| Bus Stop nearby, Car Park on-site, Train Station nearby. |
| Places of Worship |
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| Anglican Church, Catholic Church, Methodist Church. |
| Nearby Services |
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| Chemist, Church, Library, Local Walks & Bike Rides, Park, Post Office, Pub, Restaurant, Shops, Surgery. |
Frequently asked questions about Netley Court
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