Mountside Residential Care Home

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9-11 Laton Road
East Sussex
TN34 2ET


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Profile Strength
Excellent 97%
Care Type Care Home
Care Category Dementia | Respite | Residential
Availability Yes
Weekly Prices From £1,000.00
Regulator's Rating Requires Improvement
Meet The Manager

Lisa Wilde is Home Manager at Mountside Residential Care Home.

Hi, my name is Lisa Wilde and I have been the Manager of Mountside since July 2021. I have over 25 years experience in the health and social care field, large parts of it spent working with care homes to improve their services, and working with CQC as a regulatory inspector. I have a lot of different experiences that I bring to Mountside so that together we can be a highly valued care service. Our goal is to offer high quality services that we expect and that our Residents deserve.

Lisa Wilde

We are here to ensure that your time spent with us is time that you will blossom and grow. We support our residents and make sure that they can carry on doing what they always used to, as well as offering plenty of opportunities for them to try out something new.

At Mountside Care Home, we are not about a one size fits all approach. Our team take the time to get to know our residents and tailor support to them as individuals.

It could be that you are searching for the best in residential care. Perhaps there is a need for more specialist dementia care. Or you may simply need some short-term support by staying with us in one of our respite rooms. Whatever the service that you require, we have a team of caring, experienced professionals who are the best at what they do.

BBQ Event 28/7/2022
Care Options We Can Provide
Support For Companionship, Convalescence, Daily Respite Care, Mental Healthcare, Palliative, Personal care, Reablement, Rehabilitation.
Disability Support Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound.
Medication By Mouth, Change Catheter, Injection, Suppository.
Type Of Dementia Mild Dementia, Moderate Dementia.
Dementia Behaviour Agitation / Restlessness, Disrupted Sleep Patterns, Mild Forgetfulness, Wandering .
Dementia Specialisms Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Picks Disease, Vascular Dementia.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

What we're doing to keep residents & visitors safe

We are undertaking regular infection control audits to ensure that we keep up our standards and we follow all Government advice.

Infection Control Initiatives in place
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Sterilisation & Disinfection Devices We are using sterilisation and/or disinfection devices within our care setting.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Safe Visiting Space
safe-tick We have a safe visiting space

We offer a safe visiting space.

Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

The Care Organisation has not indicated availability

Mobile Phone Network Coverage (mobile “signal”)

The Care Organisation has not indicated availability

Telephone for external calling

The Care Organisation has not indicated availability

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Minimum Age

LGBTQ Welcome
Our Building and Facilities

Residents can enjoy our communal areas such as three lounges, two dining rooms and landscaped gardens. Our activities coordinator organises various activities, events, and outings working to help individuals pursue interests and hobbies in and around our home.

Is Our Home Purpose Built

Who Owns Our Building

Communal Rooms
Activities Room, Dining Rooms, Sitting Rooms, TV Lounges.

What Else Do We Provide
Assisted Bathroom, Beauty Salon, Chiropodist, GP, Hairdressers, Lift, Minibus, Smoking Area.

Our Garden
Communal Garden, Communal Patio, Greenhouse, Scenic Views, Seating, Secure Garden, Wheelchair Friendly Access.

How 'Smart' Are We?
Solar Panel Heating.

Mountside Brochure.pdf

Our Photos


All rooms are furnished to a high standard and include an emergency call system. Our residents are encouraged to personalise their bedroom with any small items of furniture, pictures and ornaments.

About Our Rooms
Number Of Rooms 52
Number Of Ensuite Rooms 52

Type Of Room
Double Room, Single Room.

Room Features

Room Facilities
Alarm, Freeview TV, Internet Access, Secure Access, Sky/Cable TV, Tea and Coffee-making Facilities, Telephone Point, Wifi.

Our Photos

Our friendly and professionally trained staff are on hand 24 hours a day, seven days a week to provide residents with the support they need.

Our Team
Ray Brown
Ray Brown
Deputy Manager
Lisa Wilde
Lisa Wilde
Home Manager

Hi, my name is Lisa Wilde and I have been the Manager of Mountside since July 2021. I have over 25 years experience in the health and social care field, large parts of it spent working with care homes to improve their services, and working with CQC as a regulatory inspector. I have a lot of different experiences that I bring to Mountside so that together we can be a highly valued care service. Our goal is to offer high quality services that we expect and that our Residents deserve.

House Keeping & Laundry Services
House Keeping & Laundry Services

Collectively this is our dedicated team of House Keepers and Laundry Assistant. All work very hard at maintaining and achieving our high standards throughout Mountside.

Emma Marsland
Emma Marsland
Office Administrator
Weekly Fees Start From Fee
Residential Fees From / Price Per Week £1,000.00

Funding Types
Local Authority East Sussex
Region South East
We Accept Self-Funding Clients Yes
We Accept Local Authority Funding Yes
We Accept NHS Continuing Healthcare Yes
We Accept Local Authority funding with a Third Party Top-Up Yes

Choice Dining Logo

Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.

To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. For more information about Choice Dining please click here.

Styles of Food Pink tick icon Pureed Pink tick icon Vegetarian
Dining Locations Pink tick icon Lounge/Diner
Hospitality Pink tick icon Guests are welcome for dinner (Covid permitting)
Our Photos

The preparation, nutritional value and presentation of food.

Pink tick icon Meals reflect the nutritional needs of the residents.

Pink tick icon Our menu is balanced.

A critical component for good health.

Pink tick icon We are conducting internal and/or 3rd party food safety audits.

A freedom to eat the food you want, when you want it.

Pink tick icon Families are invited for meals [Covid permitting].

Pink tick icon Residents have access to Dining Room.

Pink tick icon Residents have access to a flexible meal service beyond defined times.

Pink tick icon There is a weekly menu.

Pink tick icon The best interest choices are made for residents unable to make their own choices.

Understanding the wants and requirements of every individual be it cultural, religious or dietary.

Pink tick icon Vegetarian food can be served.

Pink tick icon We can support people with Diabetes.

Delivering a respectful and quality service.

Pink tick icon Residents are given appropriate and dignified crockery / glassware and cutlery.

Pink tick icon Tables are well laid.

Pink tick icon There are no unnecessary disruptions during mealtimes.

Activities Are So Important

Being interested in what is going on and taking part in fun activities is a vital part of life. Our approach to residential care focuses on ensuring that Mountside offers a stimulating range of activities which are designed to reflect the wishes and interests of our resident’s and help them maintain close bonds with their local community. With this in mind we employ an Activities Coordinator throughout the week. We hold regular quiz evenings or Cheese and Wine events which family and friends are very welcome to attend.

Our Photos


Activities At Home
1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Crafts, Crosswords, Dancing, Exercise Class, Flower Arranging, Gardening, Music Entertainment, Pet Therapy, Quiz Games, Religious Services, Reminiscence, Singing, Themed Events, Visiting Entertainment, Word Games.

Activities Outside Our Home
Local Tourist Attractions, Park, Pub, Shopping.
Our Pets

Manager's discretion

Can You Bring Your Pet

9-11 Laton Road
East Sussex
TN34 2ET

Regulator: CQC

Current Ratings
Overall Requires Improvement
Safe Requires Improvement
Well Led Requires Improvement
Caring Good
Responsive Requires Improvement
Effective Good
Inspection Reports
Last inspected 19th October 2021
Last rated 5th November 2021

5th November 2021

15th May 2021

30th December 2020

28th February 2019

14th August 2018

6th February 2018

30th December 2016

23rd October 2014

9th September 2014

24th May 2013

29th May 2012

Registration Date 7th December 2010
Service Provider Downlands Care Limited, HA5 1NP
Bus Stop nearby, Car Park on-site, Train Station nearby.

Places of Worship
Anglican Church, Catholic Church.

Nearby Services
Garden Centre, Hospital, Park, Pub, Restaurant, Shopping Centre, Shops.

Frequently asked questions about Mountside Residential Care Home

Mountside Residential Care Home was given an overall rating of "Requires Improvement" by the CQC in November 2021.
Mountside Residential Care Home provides Dementia, Respite and Residential care.
Mountside Residential Care Home has 52 rooms.
Prices for Mountside Residential Care Home start from £1,000.00 per week.
Mountside Residential Care Home is owned by ACI Care.
Yes. Mountside Residential Care Home does offer Residential care.
Yes. Mountside Residential Care Home does offer Respite care.
Yes. Mountside Residential Care Home does provide care for people with Dementia.
Mountside Residential Care Home comes under East Sussex.
Mountside Residential Care Home accepts Local Authority clients.
Mountside Residential Care Home accepts NHS Continuing Healthcare clients.
Lisa Wilde is the manager of Mountside Residential Care Home.

Profile Last Updated: 08 Aug 2022 | Report this Profile

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