Mockley Manor Care Home
Forde Hall Lane
Ullenhall
Henley In Arden
Warwickshire
B95 5PS
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Profile Strength |
Excellent 94%
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|---|---|
| Care Type | Care Home |
| Care Category | Nursing | Dementia | Respite | Residential |
| Availability | Yes |
| Weekly Prices From | £1,200.00 |
| Regulator's Rating | Good |
Meet The Manager
Rachael Crocker is the Manager at Mockley Manor Care Home.
Hello, my name is Rachael Crocker and I'm proud to be Manager for Mockley Manor Care Home. I have worked at the care home for 12 years, 10 of those years under the ownership of Coate Water Care. I am a registered nurse by background and have a degree in Palliative Care, my passion is for high standard and quality care, and for ensuing the residents are cared for in a homely environment surrounded by beautiful countryside and belongings of their own.
Working for a family managed company in my opinion is much better than larger groups, each home is individually managed. In addition we have the support of a smaller management team who know each and every resident and staff member which is important to me. I feel that this method allows the home to feel empowered, supported and directed as well as ensuring essential care is given.
About Us
Mockley Manor Care and Nursing Home is set in beautiful, well-maintained grounds on the outskirts of the pleasant village of Ullenhall, near Henley in Arden. The home is situated in the heart of the Warwickshire countryside only 7 miles from Redditch town centre and is easily accessible from Stratford, Solihull and the M42.
Coate Water Care have worked tirelessly to create a homely environment at Mockley Manor and our dedicated team of experienced carers, nurses and support staff are the guardians of a highly professional care setting. Testament to Coate Water Care’s high standards is the fact that we were voted National Care Association Member of the Year 2019.
Coate Water Care operate electronic care planning and medication administration systems. This gives relatives peace of mind that everything is being managed as it should be and that care planning and care delivery achieve the highest possible standards.
Coate Water Care invest heavily in staff training and development. We encourage and support staff to progress within the company. We achieved National Care Association “Member of the Year” in 2019, partly due to our staff training and development programmes
Videos and Virtual Tours
Care
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Convalescence, End of Life, High Dependency, Learning Disability (ALD), Mental Healthcare, Palliative, Personal care, Reablement, Rehabilitation. |
| Disability Support | Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound. |
| Medication | By Mouth, Change Catheter, Injection, Suppository. |
| Nursing Specialisms | Bariatric care, Cancer, Diabetes, Epilepsy, Heart Disease, Huntington Disease, Korsakoff, Multiple Sclerosis, Parkinson's Disease, Stroke. |
| Type Of Dementia | Mild Dementia, Moderate Dementia. |
| Dementia Behaviour | Challenging Behaviour, Wandering . |
| Dementia Specialisms | Alzheimer's, Lewy Body, Mixed Dementias, Vascular Dementia. |
| Respite Care | Yes |
Infection Control (S.A.F.E.)
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| Safe Visiting Space | |||||
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| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) Yes, our care home has WiFi in all our resident’s rooms. Mobile Phone Network Coverage (mobile “signal”) Yes, our care home has mobile phone signal in all our resident’s rooms. Telephone for external calling The Care Organisation has not indicated availability Family Portal Yes, our care home has provides families with a family portal. Find out more about Family Portals here. |
Provider Newsfeed
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on FacebookAdmission Criteria
| Minimum Age |
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| 21 |
| LGBTQ Welcome |
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| Yes |
Building and Facilities
| Our Building and Facilities |
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Mockley Manor has had a £4 million makeover. Mockley Manor’s peaceful countryside location and dedicated staff already made it an outstanding care home, but a £4 million investment in major renovations and new care units mean the bar is now set even higher.
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| Is Our Home Purpose Built |
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| No |
| How Many Floors We Have |
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| 2 |
| Who Owns Our Building |
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| Private |
| Communal Rooms |
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| Activities Room, Conservatory, Dining Rooms, Library, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
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| Assisted Bathroom, Beauty Salon, Cinema, Day Centre, Hairdressers, Lift, Overnight Guest Stay. |
| Our Garden |
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| Communal Garden, Communal Patio, Scenic Views, Seating, Secure Garden, Sensory Garden, Wheelchair Friendly Access. |
| How 'Smart' Are We? |
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| Individual Heating Controls. |
| Brochures |
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| Brochure.pdf Coate Water Care Brochure.pdf |
| Our Photos |
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Rooms
| Description |
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The recent premium makeover has increased the home’s capacity from 46 to 63 bedrooms, including a range of spacious 20 square metre suites. In additional to the registered manager, Marie Haynes has been administrator to the home for over 10 years and has many years’ experience in supporting the home with her business skills. The home has two clinical leads, who have a wealth of experience and knowledge to aid and support the residents. Our dedicated team of nurses, unit leads, senior care and care staff contribute to the care and well being of the residents and ensure that continuity of care is given as well as support to the team. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 63 |
| Number Of Ensuite Rooms | 39 |
| Type Of Room |
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| Bungalow, Double Room, Flat, Kitchenette, Separate Sitting Room, Shared Room, Single Room, Studio. |
| Room Features |
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| Direct Garden Access, Furnished, Garden View, Step Free Access. |
| Room Facilities |
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| Freeview TV, Internet Access, Secure Access, Telephone Point. |
| Our Photos |
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Meet our Team
| Description |
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Run by family-run providers Coate Water Care since 2012, Mockley Manor has undergone extensive refurbishment in order to provide the perfect setting for quality residential care and respite care, including 24-hour nursing care for people living with dementia. Our qualified nurses and experienced carers also provide specialist care for residents with palliative care needs. Since 2016, we also offer first-class Day Care. In additional to the registered manager, Marie Haynes has been administrator to the home for over 10 years and has many years’ experience in supporting the home with her business skills. The home has two clinical leads, who have a wealth of experience and knowledge to aid and support the residents. Our dedicated team of nurses, unit leads, senior care and care staff contribute to the care and wellbeing of the residents and ensure that continuity of care is given as well as support to the team. |
| Our Team |
|---|
Rachael Crockerthe ManagerHello, my name is Rachael Crocker and I'm proud to be Manager for Mockley Manor Care Home. I have worked at the care home for 12 years, 10 of those years under the ownership of Coate Water Care. I am a registered nurse by background and have a degree in Palliative Care, my passion is for high standard and quality care, and for ensuing the residents are cared for in a homely environment surrounded by beautiful countryside and belongings of their own. |
Fees
| Weekly Fees Start From | Fee |
|---|---|
| Residential Fees From / Price Per Week | £1,200.00 |
| Nursing Fees From / Price Per Week | £1,200.00 |
| Residential Dementia Fees From / Price Per Week | £1,200.00 |
| Nursing Dementia Fees From / Price Per Week | £1,200.00 |
| Respite Fees From / Price Per Week | £1,200.00 |
| Funding Types | |
|---|---|
| Local Authority | Warwickshire |
| Region | West Midlands |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | Yes |
| We Accept NHS Continuing Healthcare | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Food (Choice Dining)
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. For more information about Choice Dining please click here.
| Styles of Food |
 Gluten-free
Halal
Pureed
Vegan
Vegetarian
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|---|---|
| Dining Locations |
Bedroom Dining
Café
Restaurant
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| Dining Styles |
Hot Trolley
Room Service
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| Hospitality |
Guests are welcome for dinner (Covid permitting)
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| Our Menu |
Table menus.odt
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| Specialities |
Our speciality is defiantly our cooked breakfast, 60% of our residents have a cooked breakfast some morning consisting of anything from a bacon sandwhich (debate currently ongoing on which is best brown sauce or red sauce) to tomatoes on toast, scrambled
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| Our Photos |
The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu has been verified by a registered nutritional therapist or dietitian.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
Hot Trolley
Room Service
A critical component for good health.
4 Star Rated by UK Food Standards. We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
A Private Dining room is bookable for residents and their families.
Families are invited for meals [Covid permitting].
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to a Restaurant
Residents have access to Dining Room.
Residents have the option of dining in their own room.
Staff also dine themselves with the residents they support.
Staff sit with the residents they support when they dine.
Residents can order food not on the menu, or have access to an ‘evergreen menu’.
Residents have access to a flexible meal service beyond defined times.
More than one option is available at mealtimes for all residents, including those with special and theraputic diets.
Residents with dementia are shown food or visual menus to help them decide.
There is a weekly menu.
We offer catering for special events.
Residents are involved in the creation of the menu.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Halal food can be served.
Gluten-free food can be served.
Vegan food can be served.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Staff are hospitality trained to present / serve meals.
Tables are well laid.
We have food theme days/nights.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
Being environmentally and socially responsible and thoughtful.
We correctly dispose of our waste.
We have a waste management system.
We monitor our food waste.
Residents can get involved in the growing of food and/or ingredients on site.
We grow some food and/or ingredients on site.
We use locally sourced and locally grown or reared food.
We use organically grown food.
Our energy usage is well maintained.
We are actively reducing food mileage.
Activities
| Activities Are So Important |
|---|
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Our experienced Activities Coordinator organises special events, outings and parties for residents, their families and friends. We take time to find out what residents enjoy and try to incorporate their hobbies into their daily routine. People especially enjoy watching their favourite movies in our brand-new cinema suite. Mockley Manor prides itself on its location in the beautiful Warwickshire Countryside, each room has a view of the fields and we have a variety of wildlife who come to the fields around the home such as deer, pheasants and a variety of birds. Many of the residents have bird feeders outside their room and enjoy watching the different birds come to the table. We even have deer come into the grounds and many can be seen from the rooms on Orchard upstairs. We have a number of communal areas which allow for residents to be with their relatives for a social chat or a coffee, our beautiful reception is inviting, open and has tea and coffee making facilities for people to help themselves to. We have beautiful gardens surrounding all areas of the home, displaying a panoramic view of the beautiful Warwickshire countryside. We have a number of patios with comfortable chairs and tables to allow you to sit and enjoy the surroundings, listen to the birds and to watch the world go by. Our home prides itself in a dedicated cinema room with popcorn maker, allowing residents, friends and visitors an area to relax and enjoy a film. If pampering is your preference then a visit to Barbarella hair salon is a must. The hairdresser visits the home each week and will support you to have your hair washed, set or coloured – the choice is yours, you can sit back, relax enjoy a cup of tea whilst having your hair cut of blow dried. We have two kitchenette which can support residents to remain independent and make themselves a cup of tea for themselves or a visitor to the home. |
| Activities At Home |
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| 1 to 1 Activities, Birthday Celebrations, Board Games, Card Games, Cooking, Crafts, Crosswords, Excursions, Flower Arranging, Gardening, Music Entertainment, Painting, Quiz Games, Reminiscence, Singing, Themed Events, Visiting Entertainment, Word Games. |
| Activities Outside Our Home |
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| Garden Centre, Local Tourist Attractions, Park, Pub, Shopping. |
Pets
| Our Pets |
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We keep our own chickens! |
| Can You Bring Your Pet |
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| Yes |
| How We Help With Your Pet |
|---|
| Feeding, Sanitation, Walking. |
| We Welcome |
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| Cats, Dogs, Others (subject to review). |
Map
Forde Hall Lane
Ullenhall
Henley In Arden
Warwickshire
B95 5PS
Regulator Ratings
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Good |
| Safe | Good |
| Well Led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
| Inspection Reports | |
| Last inspected | 28th October 2020 |
| Last rated | 13th November 2020 |
| Reports | |
| Registration Date | 4th October 2012 |
| Service Provider | Coate Water Care Company (Church View Nursing Home) Limited, SN3 4YF |
13th November 2020 Amenities
| Transport |
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| Car Park on-site. |
| Places of Worship |
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| Catholic Church. |
Awards
| Our Awards |
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21st National Care Awards Finalist 2019
National Care Association Member of the Year 2019
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