Home Instead Milton Keynes

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Profile Strength
Excellent 95%
Care Type Home Care
Care Category Dementia | Respite | Personal
Availability Yes
Hourly Prices From £27.00
Regulator's Rating Good
Meet The Manager

Sarah Marquiss is The Registered Manager at Home Instead Milton Keynes.

I started in Health and Social Care 17 years ago, when I moved from London to Buckinghamshire. I had two small daughters and wanted something I could do as well as being a mum. Over the years I have worked as a carer and ran day care centres for the elderly with the British Red Cross. I joined Home Instead in February 2012 when the office was first established. I have always been passionate about good quality care that was central to each individual, and the Home Instead ethos matched this. When starting with Home Instead I was the Registered Care Manager, as the company grew, I developed into the Operations Manager, more recently I have been promoted to the General Manager of the company. I truly believe that we are the best home care company in our area, who has a passionate team in the office and out on the field. Whenever I get free time, I love to travel and embrace new experiences.

Sarah Marquiss

Home Instead Milton Keynes was set up by Sue Prosky as part of the national Home Instead family. Our team provide professional, compassionate care at home in Buckinghamshire. From home help in Buckingham to companionship in Castlethorpe, we will work with you and your loved-ones to provide the provision you need to continue living in your own home. 

We have a committed team of professionally trained CAREGivers who are locally based in the Buckinghamshire area. If you are in need of care, then Home Instead Milton Keynes are here to help you or your loved one.


Care Options We Can Provide
Care Given Companionship, Convalescence, Personal care.
Disability Support Physical Disability, Physically Frail, Walking Frame.
Housekeeping Cleaning, Laundry, Meal Preparation, Prescription Collection, Shopping, Tidying.
Medication By Mouth.
Type Of Dementia Mild Dementia, Moderate Dementia.
Dementia Specialisms Alzheimer's.
Care Visits 1 Hour, 2 Hours, 3 Hours, 4 Hours.

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

Infection Control Initiatives in place
safe-tick Contact Tracing We have measures in place to identify and trace contact between people in our care setting.
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.

More details coming soon

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Infection Control Safe We are on Facebook

Description

Hello, we are the team of dedicated care professionals who look after the characterful, amazing Seniors in the Milton Keynes area. Based at our offices in Old Stratford, we have a wealth of experience and consider ourselves to be experts in our field.   Within our team the majority of colleagues have developed into their roles from being CAREGivers in the community, including our Registered Care Manager Rachel, our Seniors Louise & Sarah, Tina our Client Experience Manager and Lynn in our Training team.  We believe that to provide true person centered care to our clients, experience as a front line worker is vital.  We all work very hard to ensure our clients and CAREGivers needs are met and exceeded.


Our Carers Are
Criminal Background Checked True
Fully Insured True

Our Team
Sarah Marquiss
Sarah Marquiss
The Registered Manager

I started in Health and Social Care 17 years ago, when I moved from London to Buckinghamshire. I had two small daughters and wanted something I could do as well as being a mum. Over the years I have worked as a carer and ran day care centres for the elderly with the British Red Cross. I joined Home Instead in February 2012 when the office was first established. I have always been passionate about good quality care that was central to each individual, and the Home Instead ethos matched this. When starting with Home Instead I was the Registered Care Manager, as the company grew, I developed into the Operations Manager, more recently I have been promoted to the General Manager of the company. I truly believe that we are the best home care company in our area, who has a passionate team in the office and out on the field. Whenever I get free time, I love to travel and embrace new experiences.

Sue Prosky
Sue Prosky
Owner

My background is within the Hotel & Catering world, having run a Venue Finding Company for 20 years and prior to that working as a National Accounts Manager for a large chain of London Hotels.   Service is in my blood and when researching the Care Industry, I felt that this is a skill that would prove very useful.

I have lived near Olney for over 20 years with my husband Matt and 2 boys (now both young adults,) lovely Phoebe my Wheaten Terrier and 2 cats, Shadow & Mr Mugabe (he really is a dictator!)  In my spare time I love reading and walking in the lovely parks around our home.

Charlotte (Charlie) Lockley
Charlotte (Charlie) Lockley
CAREGiver Experience and Finance Manager

With a background in Natural Sciences and Corporate Banking, I joined Home Instead in 2017 as their Finance Administrator, but since then I have worn a variety of hats and input into several different projects within the team.  Adding value and helping others is really important to me, and I am delighted to have moved into this additional new role as CAREGiver Experience Manager, with responsibility for overseeing the recruitment, training and HR functions.

When I am not in the Milton Keynes Office, I am usually out offering help and support in other people’s, as I am also self-employed as a finance administrator.   And when I’m not surrounded by numbers, you’ll find me spending time with my husband and children, travelling as much as possible, and writing and acting in my local community pantomime.  Oh yes you will…

Rachel Stephenson
Rachel Stephenson
Registered Care Manager

As Registered Care Manager, I am involved in most aspects of the daily delivery of our care services. From the moment we receive a new client enquiry,  I will work together with the client and their family to put a plan in place that facilitates their individual needs.

Having over 10 years’ experience in the sector, initially supporting children before I moved  into adult social care,  I also deliver training to new CAREGivers, teaching them how to administer medication correctly and the principles of moving and handling.

I come from a large family having 2 sisters and a brother. This makes my home life as busy as my work, as I'm currently living with my partner JJ, mum, dad, sisters, niece and 2 dogs but I wouldn’t have it any other way.

Pauline Klein
Pauline Klein
Scheduling Manager


 With a background in running pubs I am used to having to juggle priorities which is probably why I enjoy my role within the scheduling team so much. Ensuring that our clients get the right people at the right time every day takes dedication and commitment but the rewards are well worth it.  I know how important it is to the people we support to be sure that they can rely on us.  Just that little phone call to let them know we are on our way, or that pint of milk we can get for them on our way over can make all the difference.   I still get to go out and see all my clients whilst being a mentor to new CAREGivers, making sure that they feel fully supported.

Dana Large
Dana Large
Client Experience Manager

My role as Client Experience Manager sees me heavily involved in both scheduling visits and liaising with clients, their families and other health care professionals to ensure every aspect of their care runs smoothly. Coming from an airline background, delivering great customer service is at the heart of my nature. It’s very important for me to get to know each of our clients and CAREGivers personally. By fully understanding their needs we can make sure that we respond quickly to any changes. 

Louise Power
Louise Power
Field Care Supervisor

I joined Home Instead as a CAREGiver in 2014 at the Luton office after relocating from Harrow. My background had been in childcare and I wanted a change that would give me more of a sense of achievement and also give something back to the community. I  then was asked to undertake the networking and recruitment at the Luton office which I undertook until my relocation to Bletchley, MK.  

In February this year I applied to be a CAREGiver here in Milton Keynes and have been fortunate enough to have recently been given the opportunity to  undertake the role of Field Care Supervisor, so here I am.  

I love working for home instead, you meet some great seniors and colleagues. Every day offers a new challenge and a chance to give back as well as knowing that you are a key player in facilitating the independence and life choices of some amazing clients. 

Tina Roberts
Tina Roberts
Client Experience Manager

I’ve been working for Home Instead Milton Keynes since April 2016, having started as a CAREGiver. This was a role that was completely new to me but having come from a background in retail and recruitment, I found that my people skills were easily transferable.  My role is very client focused and I am responsible for all client service reviews, undertaking regular meetings with clients and their family to ensure that the level of care and support that we provide is beneficial and enhancing the lives of each and every client. I also visit prospective clients, promoting the benefits of the service that we provide, making us different and stand apart from other care agencies in the UK.

My home life is very hectic with two children and a husband to organise. I love socialising with friends and family as much as possible and I’m a HUGE Dog Lover.

Lynn Owens
Lynn Owens
Training Manager

I came to work for Home Instead after spending 5 years looking after my mum and my husband.  My previous background was office based for a large banking corporation where I spent nearly 20 years assisting and looking after teams of people.  I knew after having a break from the corporate world of banking that it was not the environment I wanted to go back to so I decided to use my experiencing of looking after loved ones at home and throw myself into a new career as a CAREGiver.

I wanted to give good quality care and have time with the people I was supporting so I looked for Care companies and the first one that I really liked the sound of was Home Instead. Luckily they took me on and here I still am today after 5 years!

Sarah Freshwater
Sarah Freshwater
Community Engagement Lead

Having worked in the private and public sectors of healthcare since 1997, I joined the team at Home Instead MK in September 2019 as a Community Networker.

My main role is to liaise "out and about" in the community with other local healthcare professionals, organisations, clubs and societies. I also "spread the word" on the fabulous work that Home Instead Senior MK do as well as promoting current opportunities for people who wish to join our lovely team as a CAREGiver, helping to provide the best care to our clients.

I feel that it is also important to provide members of the public with the different 'choices' that are available within care to enable them to remain independent in their own homes for as long as possible.

The Team
The Team
All about Care
Fees For Individuals Fee
Hourly Daytime Rate £27.00

Funding Types
Local Authority West Northamptonshire
Region East Midlands
Local Authority Funded Clients Yes

The Importance Of Meal Times

As we age, our appetites and attitudes to food change, and because of this and other developments, older people have an increased risk of becoming malnourished. It is often an overlooked health matter as people believe that malnourishment is a consequence of a marked loss of weight, but this isn’t necessarily the case. Anyone of any size can be malnourished and so we want to raise awareness of the issue in the wider community and help to educate families on the risks, the signs and the ways to combat malnourishment when caring for their loved ones.


We Can Prepare
All day snacks, Breakfast, Dinner, Lunch, Cold Meals, Hot Meals, Snacks.

Dietary Options
Diabetic, Pureed, Vegetarian.

Our Photos

Activities Are So Important

As a part of your care arrangement, you will be supported with basic and physical activities of daily living to live as ordinary life as possible, suited to your abilities, at home and in the community.


Our Photos

Staff Specialities
1 to 1 Activities, Birthday Celebrations, Board Games, Card Games, Crafts, Crosswords, Knitting / Embroidery, Painting, Quiz Games, Reminiscence, Word Games.

Our Pets

Your pets are as important to us as they are to you


How We Help With Your Pet
Feeding.

Regulator: CQC

Category Rating
CQC Registered Yes
Overall Good
Safe Good
Well Led Good
Caring Outstanding
Responsive Good
Effective Good
Read More https://api.cqc.org.uk/public/v1/reports/e372db9e-07c5-4cd1-bcf9-d58ea25d632c
Report Published 19th March 2019
Registration Date 4th December 2014

We cover Milton Keynes, Buckingham, Olney, Newport Pagnell, Wolverton, Stony Stratford, Hanslope, Castlethorpe, Bletchley, Woburn, Woburn Sands, Winslow

Our Registered Address is:

Ground Floor Suite H, Old Stratford Business Park
Falcon Drive, Old Stratford
Milton Keynes
Buckinghamshire
MK19 6FG

Frequently asked questions about Home Instead Milton Keynes

Home Instead Milton Keynes was given an overall rating of "Good" by the CQC in March 2019.
Home Instead Milton Keynes provides Dementia, Respite and Personal care.
Home Instead Milton Keynes comes under West Northamptonshire.
Home Instead Milton Keynes accepts Local Authority clients.
Sarah Marquiss is the manager of Home Instead Milton Keynes.

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