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6 Highbury Road
Hitchin
Hertfordshire
SG4 9RW

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Care Type Care Home
Care Category Residential | Dementia | Respite
Availability Yes
Weekly Prices From £1,100.00
Regulator's Rating Requires Improvement
Meet The Manager

Linda Pennells is Registered Manager at Highbury Rise.

The Registered Manager, Linda Pennells, has many years’ experience in care with the Luton Borough Council until joining Benslow Management Company Limited in January 2011. Linda achieved her Level 4 qualification in Leadership and Management for Care Services in October 2013 (equivalent Level 5 today). This underpinned the vast amount of knowledge and experience she has. Linda holds a Level 3 in Dementia Care and has completed level 5 Advanced Safeguarding Champion Pathway Training with HCPA. Linda has also completed the Level 5 elements of the Complex Care Programme to qualify her to support the advanced champions in their role.

Linda Pennells

Highbury Rise is a residential home for older people, specialising in caring for those living with dementia. Our staff have been awarded dementia accreditation by Hertfordshire county council for providing dementia care over and above the county standard. Located in the centre of Hitchin, with easy access to the town centre.

As part of the Benslow group covering Hertfordshire, our am is to provide a home for life.  We support our residents to live the most fulfilling life possible with our support.  Our homes are homely, big enough to provide a great service and small enough to feel like a home away from home.  We aim for residents to feel comfortable and safe in their environment.  We recognise every person living at Highbury as the unique individual they are!


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Care Options We Can Provide
Support For Companionship, Daily Respite Care, Independent Living, Mental Healthcare, Nursing Dementia / EMI, Personal care.
Disability Support Physical Disability, Physically Frail, Walking Frame.
Medication By Mouth.
Type Of Dementia Mild Dementia, Moderate Dementia, Severe Dementia (EMI).
Dementia Behaviour Mild Forgetfulness.
Dementia Specialisms Alzheimer's.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

What we're doing to keep residents & visitors safe

At Highbury Rise, we have an open and honest culture and encourage this throughout our service and with all stakeholders. We ensure consent is in place for information sharing and care delivery. From the pre-assessment of needs, we ensure we are able to meet the needs of our residents before they join us.

We develop care plans and risk assessments with the input of residents, their families and chosen representatives. We hold reviews of the care delivery and invite input.

We invite feedback, ideas and input through independent surveys and through relative, resident and staff meetings.

We have a strong Governance culture and are always open for positive change.

Infection Control Initiatives in place
safe-tick Independent Assessments We have been independently assessed in our approach to infection control.
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Sterilisation & Disinfection Devices We are using sterilisation and/or disinfection devices within our care setting.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

The Care Organisation has not indicated availability

Mobile Phone Network Coverage (mobile “signal”)

The Care Organisation has not indicated availability

Telephone for external calling

The Care Organisation has not indicated availability

Minimum Age
65

Our Building and Facilities

The house is a double fronted Victorian villa and is laid out like a typical British family home. There are a number of living rooms and a dining room so residents can chose where and how to spend their time.

Our dementia friendly garden allows residents and their families the opportunity to relax and reflect in beautiful surroundings whilst also being safe and secure.


Is Our Home Purpose Built
No

How Many Floors We Have
3

Who Owns Our Building
Private

Communal Rooms
Activities Room, Conservatory, Dining Rooms, Sitting Rooms, TV Lounges.

What Else Do We Provide
Assisted Bathroom, Lift.

Our Garden
Communal Garden, Communal Patio, Seating, Secure Garden, Wheelchair Friendly Access.

Our Photos

Description

Bedrooms are individually appointed and we encourage you to bring items from home to ensure you feel comfortable and settled in your surroundings.


About Our Rooms
Number Of Rooms 23
Number Of Ensuite Rooms 1
We offer these types of ensuite rooms: Wet Rooms.

Type Of Room
Single Room.

Room Features
Furnished, Unfurnished.

Room Facilities
Freeview TV, Telephone Point.

Our Photos
Weekly Fees Start From Fee
Residential Fees From / Price Per Week £1,100.00

Funding Types
Local Authority Hertfordshire
Region East
We Accept Self-Funding Clients Yes
We Accept Local Authority Funding Yes
We Accept NHS Continuing Healthcare Yes
We Accept Local Authority funding with a Third Party Top-Up Yes

Choice Dining Logo

Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.

To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. For more information about Choice Dining please click here.

Styles of Food Pink tick icon Gluten-free Pink tick icon Halal Pink tick icon Kosher Pink tick icon Pureed Pink tick icon Vegan Pink tick icon Vegetarian
Dining Locations Pink tick icon Bedroom Dining Pink tick icon Lounge/Diner
Dining Styles Pink tick icon A la Carte Pink tick icon Hot Trolley Pink tick icon Room Service
Hospitality Pink tick icon Guests are welcome for dinner (Covid permitting)
Our Photos

The preparation, nutritional value and presentation of food.

Pink tick icon Attractive drinks and adaptive cups/glasses are available and accessible where needed.


Pink tick icon Individual dietary needs are person centred.


Pink tick icon Meals reflect the nutritional needs of the residents.


Pink tick icon Our menu is balanced.

Pink tick icon Snacks are provided for residents that require texture-modified food.


Pink tick icon Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).

Pink tick icon A la Carte


Pink tick icon Hot Trolley


Pink tick icon Room Service

A critical component for good health.

Rating badge

Pink tick icon 5 Star Rated by UK Food Standards.


Pink tick icon Hand hygiene for both residents and staff.


Pink tick icon We are following best practice including NICE guidelines as a standard.

Pink tick icon We are conducting internal and/or 3rd party food safety audits.

Pink tick icon We have allergen management policies in place.

A freedom to eat the food you want, when you want it.

Pink tick icon A Private Dining room is bookable for residents and their families.


Pink tick icon Families are invited for meals [Covid permitting].


Pink tick icon Residents dining in their own room have the same food options as elsewhere.


Pink tick icon Residents dining in their own room have their food presented to same standard as elsewhere.


Pink tick icon Residents have access to Dining Room.


Pink tick icon Residents have the option of dining in their own room.


Pink tick icon Staff sit with the residents they support when they dine.

Pink tick icon Residents can order food not on the menu, or have access to an ‘evergreen menu’.


Pink tick icon Residents have access to a flexible meal service beyond defined times.

Pink tick icon More than one option is available at mealtimes for all residents, including those with special and theraputic diets.


Pink tick icon Residents with dementia are shown food or visual menus to help them decide.


Pink tick icon There is a weekly menu.


Pink tick icon We offer catering for special events.

Pink tick icon Residents are involved in the creation of the menu.

Pink tick icon The best interest choices are made for residents unable to make their own choices.

Understanding the wants and requirements of every individual be it cultural, religious or dietary.

Pink tick icon Halal food can be served.


Pink tick icon Kosher food can be served.

Pink tick icon Gluten-free food can be served.


Pink tick icon Vegan food can be served.


Pink tick icon Vegetarian food can be served.

Delivering a respectful and quality service.

Pink tick icon Residents are given appropriate and dignified crockery / glassware and cutlery.

Pink tick icon Tables are well laid.


Pink tick icon We have food theme days/nights.

Pink tick icon Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.

Pink tick icon Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).


Pink tick icon We promote an inclusive dining experience.

Pink tick icon There are no unnecessary disruptions during mealtimes.

Being environmentally and socially responsible and thoughtful.

Pink tick icon We correctly dispose of our waste.


Pink tick icon We have a waste management system.

Pink tick icon Residents can get involved in the growing of food and/or ingredients on site.


Pink tick icon We grow some food and/or ingredients on site.


Pink tick icon We use locally sourced and locally grown or reared food.


Pink tick icon We use organically grown food.

Pink tick icon Our energy usage is well maintained.


Pink tick icon We are actively reducing food mileage.

Activities Are So Important

As a part of your care arrangement, you will be supported with basic and physical activities of daily living to live as ordinary life as possible, suited to your abilities, at home and in the community.


Our Photos

Activities At Home
1 to 1 Activities, Animal Petting, Birthday Celebrations, Board Games, Card Games, Cooking, Crafts, Crosswords, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Painting, Pet Therapy, Quiz Games, Reminiscence, Themed Events, Word Games.

Activities Outside Our Home
Garden Centre, Local Tourist Attractions, Park, Pub, Shopping.
go green logo

The Go Green badge is designed to give care-seekers like yourself the ability to consider and compare a care home’s sustainability and green practices.

The below statements are changes that the care provider has acknowledged they have implemented towards a more sustainable future.

The operation, maintenance, and repair of a property

safe-tick Do you use LED light bulbs? Partial
safe-tick Are your windows double glazed? Yes
safe-tick Is your boiler less than 15 years old? Yes
safe-tick Do you have an EPC rating? Yes
safe-tick Do you use eco-friendly cleaning products? Yes

The sourcing of goods and the landfill/recycling journey

safe-tick Do you monitor your waste? Yes
safe-tick Do you have systems for recycling throughout the home? Partial

Energy reduction and renewable energy usage

safe-tick Do you measure your energy consumption? Yes
safe-tick Is your boiler less than 15 years old? Yes

Using digital rather than paper based processes

safe-tick Do you use digital payslips? Yes
safe-tick Do you use online rotas? Yes
safe-tick Do you use digital care plans? Yes

6 Highbury Road
Hitchin
Hertfordshire
SG4 9RW

Regulator: CQC

Current Ratings
Overall Requires Improvement
Safe Requires Improvement
Well Led Requires Improvement
Caring Good
Responsive Good
Effective Good
Inspection Reports
Last inspected 7th September 2023
Last rated 20th October 2023
Current Report

Highbury Rise Care Home - Care Quality Commission (cqc.org.uk)

Historic Reports

Highbury Rise Care Home - Care Quality Commission (cqc.org.uk)

Registration Date 14th December 2010
Service Provider Benslow Management Company Limited, HP4 1PL
Transport
Bus Stop nearby, Car Park, Car Park on-site.

Places of Worship
Anglican Church, Catholic Church.

Nearby Services
Bank, Chemist, Golf Club, Park, Post Office, Pub, Restaurant, Shops.

Frequently asked questions about Highbury Rise

Highbury Rise was given an overall rating of "Requires Improvement" by the CQC in October 2023.
Highbury Rise provides Residential, Dementia and Respite care.
Highbury Rise has 23 rooms.
Prices for Highbury Rise start from £1,100.00 per week.
Highbury Rise is owned by Benslow Care Homes.
Yes. Highbury Rise does offer Residential care.
Yes. Highbury Rise does offer Respite care.
Yes. Highbury Rise does provide care for people with Dementia.
Highbury Rise comes under Hertfordshire.
Highbury Rise accepts Local Authority clients.
Highbury Rise accepts NHS Continuing Healthcare clients.
Linda Pennells is the manager of Highbury Rise.

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