Heathlands Care Home
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| Care Type | Care Home |
|---|---|
| Care Category | Nursing | Dementia | Respite |
| Availability | Yes |
| Weekly Prices From | £1,650.00 |
| Regulator's Rating | Good |
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Meet The Manager
Gladys Danquah is Home Manager at Heathlands Care Home.
Gladys joined Heathlands Care Home as home manager in March 2024. After qualifying as a registered nurse over 20 years ago, Gladys worked in the cardiac-thoracic department of several NHS and private hospitals in London. She then moved over to social care, working as head of nursing care for a large faith-based provider where she was later promoted to registered manager. She spent the next 15 years managing homes across the London and Essex areas for several care home groups, and held responsibility for five homes as a regional support manager before coming to Heathlands.
Heathlands Care Home is a modern, purpose-built nursing home located in a peaceful residential area of Chingford. Nestled within its own private, landscaped gardens, the home has been thoughtfully designed to combine advanced facilities with a warm, relaxed, and homely atmosphere.
Heathlands provides high-quality nursing, short-term, and palliative care, as well as secure and compassionate support for residents living with dementia. Each floor has its own dedicated care team, ensuring consistent, personalised attention and a familiar, reassuring environment for residents.
Bedrooms are comfortable and well-furnished, while the communal areas offer inviting spaces for relaxation and socialising. The home’s landscaped gardens provide a tranquil outdoor retreat for residents and their visitors to enjoy fresh air and nature throughout the year.
A dedicated wellbeing team offers a varied programme of daily activities, including creative workshops, music sessions, gentle exercise, and social events designed to support residents’ physical, emotional, and cognitive wellbeing. Nutritious, home-cooked meals are freshly prepared each day, with menus tailored to individual tastes and dietary needs.
At Heathlands, dignity, kindness, and comfort are at the heart of everything we do, ensuring residents feel safe, supported, and truly at home.
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Convalescence, Emergency Care, End of Life, Nursing Dementia / EMI, Palliative, Personal care. |
| Disability Support | Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound. |
| Medication | By Mouth, Change Catheter, Injection, Suppository. |
| Nursing Specialisms | Aids, Cancer, Cerebral Palsy, Crohns, Crohn's Disease, Depression, Diabetes, Epilepsy, Heart Disease, Huntington Disease, Korsakoff, Motor Neurone Disease (MND), Multiple Sclerosis, Muscular Dystrophy (MD), Pain Management, Parkinson's Disease, Schizophrenia, Stroke. |
| Type Of Dementia | Mild Dementia, Moderate Dementia. |
| Dementia Behaviour | Agitation / Restlessness, Disrupted Sleep Patterns, Mild Forgetfulness, Wandering . |
| Dementia Specialisms | Alzheimer's, Vascular Dementia. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
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The health, safety and wellbeing of our residents and staff is our top priority. With this in mind we have added a host of new additional safety measures at our facilities to ensure that our residents may continue to live their lives as they choose with minimal inconvenience. |
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| Infection Control Initiatives in place | ||
|---|---|---|
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Independent Assessments | We have been independently assessed in our approach to infection control. |
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
| Infection Prevention & Control (IPC) - Regulator’s Assessment | ||
|---|---|---|
| In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below. | ||
| Regulator: CQC | ||
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Use of PPE | The provider assured the regulator that it was using personal protective equipment effectively and safely. |
| View the provider’s latest Inspection Reports. | ||
| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) Yes, our care home has WiFi in all our resident’s rooms. Mobile Phone Network Coverage (mobile “signal”) Yes, our care home has mobile phone signal in all our resident’s rooms. Telephone for external calling No, our care home does not provide a telephone in residents’ rooms. Family Portal Yes, our care home has provides families with a family portal. Find out more about Family Portals. |
Social media provides an up to date window on the activities within a provider's setting.
We are on Facebook| Our Building and Facilities |
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With its landscaped private gardens, Heathlands has been carefully designed to offer advanced facilities of a modern care home, while retaining a warm, relaxed and homely feel. Heathlands Care Home has 84 spacious en-suite bedrooms, spread over three floors. Each room is comfortably equipped with high-quality furniture and residents are also free to personalise their rooms with their own pictures, photographs, accessories and small items of furniture. There's also plenty of space for wheelchairs in the rooms if required. Each floor has its own dedicated team of nursing and care staff that are on hand 24/7. With a keyworker system, residents will always have a friendly and familiar face looking out for them. There is also a specialist dementia floor which offers additional specialist care and safety for residents. On every floor, there is a dining room and lounge where residents can gather for meals, group activities or, socialise or sit quietly if preferred. |
| Is Our Home Purpose Built |
|---|
| Yes |
| The Year Our Home Was Built |
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| 1 Jan 2009 |
| How Many Floors We Have |
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| 3 |
| Who Owns Our Building |
|---|
| Private |
| Communal Rooms |
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| Activities Room, Dining Rooms, Sitting Rooms. |
| What Else Do We Provide |
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| Assisted Bathroom, Hairdressers, Lift. |
| Our Garden |
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| Communal Garden, Communal Patio, Seating, Secure Garden, Wheelchair Friendly Access. |
| How 'Smart' Are We? |
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| Reduce Plastic Use. |
| Brochures |
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| Heathlands 4pp Brochure.pdf |
| Description |
|---|
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The 84 bright and generously sized en-suite rooms at Heathlands Care Home have large windows with attractive (many overlook the garden) and en-suite facilities. Your room can be decorated according to your choice, and personalised with your favourite pictures, photos, ornaments and your own TV/radio so that you are surrounded by familiar possessions. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 84 |
| Number Of Ensuite Rooms | 84 |
| We offer these types of ensuite rooms: WC and Basin. | |
| Type Of Room |
|---|
| Single Room. |
| Room Features |
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| Furnished, Garden View, Step Free Access. |
| Room Facilities |
|---|
| Alarm, Internet Access, Secure Access, Telephone Point. |
| Weekly Fees Start From | Fee |
|---|---|
| Residential Fees From / Price Per Week | £1,650.00 |
| Nursing Fees From / Price Per Week | £1,650.00 |
| Residential Dementia Fees From / Price Per Week | £1,650.00 |
| Nursing Dementia Fees From / Price Per Week | £1,650.00 |
| Respite Fees From / Price Per Week | £1,650.00 |
| Funding Types | |
|---|---|
| Local Authority | Waltham Forest |
| Region | London |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | Yes |
| We Accept NHS Continuing Healthcare | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Styles of Food |
 Pureed
Vegetarian
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|---|---|
| Dining Locations |
Bedroom Dining
Lounge/Diner
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| Dining Styles |
Hot Trolley
Room Service
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| Hospitality |
Guests are welcome for dinner (Covid permitting)
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| Our Menu |
Example_menu.png
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The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
Hot Trolley
Room Service
A critical component for good health.
5 Star Rated by UK Food Standards. Hand hygiene for both residents and staff.
We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
Families are invited for meals [Covid permitting].
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to Dining Room.
Staff sit with the residents they support when they dine.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Tables are well laid.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
There are no unnecessary disruptions during mealtimes.
| Activities Are So Important |
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We have an active social life in our home with plenty of opportunities to make new friends and participate in a variety of interesting activities and day trips. This is important because an active life can help to keep you more alert, mobile and happier, with better health and wellbeing overall. Our activities co-ordinators create a monthly programme of activities - from entertainments, such as visiting singers and film matinees, to painting and crafts, baking, gardening, quizzes and yoga. If your preferred hobby isn’t on the list, we can help you to continue with it. Even if you find moving about difficult, it is still important to get as much exercise as possible, so we also organise gentle exercise sessions, to help keep you mobile. Family and friends are welcome to join in with activities, and we also organise special events (like our annual summer fête, for example) to which we invite your family, friends and local community groups. If you like to get out and about, we can arrange for someone to go shopping with you and the activities team also arranges group trips and meals out. Or it might be that you simply want to read, watch TV or listen to the radio in the quiet of your own room. Or someone to sit with you and read the paper, talk about things that are important to you, or help you keep in touch with your loved ones via post, email or Skype. |
| Timetables |
|---|
| Heathlands 4pp Brochure.pdf |
| Activities At Home |
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| 1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Cooking, Crafts, Crosswords, Dancing, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Painting, Pet Therapy, Quiz Games, Reminiscence, Residents' Committee, Singing, Themed Events, Visiting Entertainment, Word Games, Yoga. |
| Activities Outside Our Home |
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| Cinema, Garden Centre, Local Tourist Attractions, Park, Pub, Shopping, Theatre. |
| Our Pets |
|---|
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We are happy to welcome friendly pets as visitors to the home. |
| Can You Bring Your Pet |
|---|
| No |
| We Welcome |
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| Dogs. |
2b Hatch Lane
Chingford
London
E4 6NF
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Good |
| Safe | Good |
| Well Led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
| Inspection Reports | |
| Assessment Date | 16th April 2025 |
| Published Date | 26th August 2025 |
| Current Report |
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| Historic Reports |
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| Registration Date | 17th November 2010 |
| Service Provider | Heathlands Care Home (Chingford) Ltd, BH12 1NB |
Heathlands Care Home Care Home - Care Quality Commission (cqc.org.uk)
| Transport |
|---|
| Bus Stop nearby, Car Park on-site, Train Station nearby. |
| Places of Worship |
|---|
| Anglican Church, Catholic Church, Mosque. |
| Nearby Services |
|---|
| Park, Pub, Restaurant, Shops. |
Frequently asked questions about Heathlands Care Home
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