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Profile Strength
Very Good 87%
Care Type Care Home
Care Category Nursing | Dementia | Respite | Residential
Availability Yes
Weekly Prices From £1,395.00
Regulator's Rating Requires Improvement
Meet The Manager

Alison Purkiss is Care Home Manager at Hazeldene House.

Hazeldene House provides high quality affordable accommodation for people who need 24 hour nursing care, particularly those with dementia.  Our Care Suites offer a home for life with Registered Nurses on hand to cater for the changing needs of individual residents.

It is critical that we serve our residents well and we seek to do this using the principles of Servant Leadership. This makes for a fulfilling working environment which in turn benefits our residents and their families and the care professionals we work with.

We believe it is important to understand each resident’s past and present relationships to others and to empower them to talk about their memories and give them a chance to contribute and feel involved.  So we pride ourselves on providing Relationship Centred Care which puts each resident at the heart of a mutually beneficial relationship between their family and friends, our staff and healthcare professionals.

Care Options We Can Provide
Support For Companionship, Personal care.
Disability Support Bed Bound, Physical Disability, Physically Frail, Requires Hoist , Walking Frame, Wheel Chair Bound.
Medication By Mouth, Injection, Suppository.
Type Of Dementia Mild Dementia, Moderate Dementia.
Dementia Specialisms Alzheimer's.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

Infection Control Initiatives in place
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Safe Visiting Space
safe-tick We have a safe visiting space
Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

The Care Organisation has not indicated availability

Mobile Phone Network Coverage (mobile “signal”)

The Care Organisation has not indicated availability

Telephone for external calling

The Care Organisation has not indicated availability

More details coming soon

Minimum Age

Our Building and Facilities

Hazeldene House is a brand new development from Graham Care Ltd. 

The home provides accommodation for residents with significant care needs in studio and one bedroom suites which can be rented or bought outright.

The home is constructed over three floors providing separate accommodation for people with dementia type illnesses where care and support can be provided as required.

Is Our Home Purpose Built

How Many Floors We Have

Who Owns Our Building

Communal Rooms
Dining Rooms, Sitting Rooms, TV Lounges.

What Else Do We Provide
Hairdressers, Lift, Minibus.

Our Garden
Communal Garden, Communal Patio, Wheelchair Friendly Access.

Our Photos


Our care suites provide residents with much more space than nursing home bedrooms, but with the same level of nursing care and support.  At Hazeldene, they are specially for dementia sufferers who would otherwise need to move into a traditional EMI nursing home.

As well as giving residents additional space for personal effects and mementos,  our care suites  differ from traditional nursing home bedrooms in three important ways:

    1. Social space with comfortable seats so that residents’ families and friends can spend good quality time together in privacy and comfort
    2. Dining space so that residents can enjoy their meals in their own room, if they wish.
    3. A kitchenette so that residents and their guests can prepare drinks and snacks.

There is a choice of studio or one bedroom suites, all with en-suite shower rooms.  They all benefit from the secure entrance to the building.

Residents spouses can also be accommodated,  so that couples can stay together even when one develops the need for on-going care.

About Our Rooms
Number Of Rooms 75
Number Of Ensuite Rooms 3

Type Of Room
Shared Room, Single Room, Studio.

Room Features
Furnished, Garden View, Unfurnished.

Room Facilities
Catch up TV, Freeview TV, Internet Access, Sky/Cable TV, Telephone Point.

Our Photos

Our in-house care is planned and monitored by Registered Nurses at all times.  This enables Hazeldene House to be a “home for life” for most residents.

The philosophy behind our nursing care is that residents should be able to live in the home with dignity and have staff available to support them to live as full and active a life as possible.  To achieve this, our Registered Nurses endeavour to:

  • Involve residents, carers and their families in planning each resident’s care.
  • Monitor each resident’s physical well being as necessary.
  • Provide hands-on nursing care in-house.
  • Support residents in doing things for themselves and maximising their independence, including keeping contact with the outside community.
  • Plan a choice of tasty and nutritious food.
  • Take into account the needs and wishes of residents, and plan a variety of leisure and social activities.
  • Respect residents’ modesty and make sure that they look respectable, while recognising residents’ choice about what they wear.

Our Team
Alison Purkiss
Alison Purkiss
Care Home Manager
Mihaiela Loance
Mihaiela Loance
Deputy Manager
Weekly Fees Start From Fee
Residential Fees From / Price Per Week £1,395.00

Funding Types
Local Authority Kent
Region South East
We Accept Self-Funding Clients Yes
We Accept Local Authority Funding Yes
We Accept NHS Continuing Healthcare Yes
We Accept Third Party Top-Ups Yes

The Importance Of Meal Times

Hazeldene House provides traditional home cooked food using seasonal produce wherever possible. The menus are planned with input from the residents and their relatives and a choice of meals is always available. Special diets such as for diabetics are catered for.

Meals can be taken in the dining room or a resident can opt to have their meal on a tray in their own room. Mealtimes are a relaxed and leisurely affair to ensure residents gain full enjoyment from their food. Where residents have difficulty in feeding themselves sensitive assistance is offered by our carers who have all received training in food hygiene.

Our cook liaises with our activities co-ordinator to plan celebratory meals when the food is appropriately themed and the tables dressed for the occasion. These celebrations are much appreciated by the residents.

We Serve Food At
Breakfast, Dinner, Lunch.

Dietary Options
Diabetic, Pureed, Vegan, Vegetarian.

Our Photos

Activities Are So Important

Our Social Co-ordinators concentrate on providing stimulating activity for our residents. We offer a full activities programme based on large, small and one to one activities designed specifically to meet the needs of our client group. We are conscious that many people enjoy watching television or just having thinking time and are sensitive to the needs of those who choose not to join in group activity.

If residents choose to stay in their room, wander through the home or visit the administration office, then that is what they can do. With safety aspects in mind the kitchen and laundry are places we discourage visits to but otherwise residents exercise choice and control over their day to day activities.

Over half our residents do not receive regular visits from friends of relatives and some none at all. We therefore strive to specifically involve them in the running of the home. On residents’ birthdays, we mark the day with a card and a gift. A cake is presented at tea time when the staff sing Happy Birthday. We also celebrate other special days such as Valentines Day. At Easter time each resident is presented with a full sized egg and at Christmas specially chosen gifts are given.

We keep in regular contact with relatives throughout the year and welcome contributions and ideas in planning individual social programmes. We have family functions at Christmas and hold an annual summer party. Relatives are encouraged to visit whenever they wish and can telephone regularly for updates.

Our Photos

An Example Activities Timetable.PNG

Activities At Home
1 to 1 Activities, Birthday Celebrations, Card Games, Cooking, Crafts, Excursions, Music Entertainment, Quiz Games, Reminiscence, Themed Events, Visiting Entertainment, Word Games.

Activities Outside Our Home
Local Tourist Attractions, Shopping.
Our Pets

Policy statement


We believe in the concept that residents should be able to live their lives as closely as possible to the way they may have before they moved into the Home. We recognise that many residents place a high value on contact with their own pets or other people’s pets. We recognise that other residents might not be happy about pets being in their immediate environment, while for others close contact with a pet could be of benefit for their health and comfort. It is recognised that pet therapy can be beneficial for many people and for that reason people will be encouraged to bring pets into the home.

Aim of the policy

We will try as far as is reasonable to balance the conflicting interests in relation to pets, which the residents might have. Our policy on pets being in the Care Home will be made clear to prospective residents prior to admission, so that the prospective resident can make an informed choice.

As part of the pre-admission needs assessment of every prospective resident, we will find out from the resident or their relatives about their pets.

If a prospective resident owns a pet and wants to bring the pet into the Care Home, we will consider whether we can accommodate the pet. We will consider whether the resident will be personally able to take care of the pet, and whether the pet can be accommodated in the resident’s own room. We will also consider what the impact on other residents might be as a result of the pet coming into the Care Home.

Residents’ responsibilities

Any resident who has a pet in the Care Home, will be expected to:

  1. 1. accept full responsibility for the pet’s exercise, general welfare and cleanliness
  2. 2. pay on time all veterinary bills
  3. 3. make appropriate arrangements in consultation with staff for storing anything the pet may need
  4. 4. keep the pet generally in his or her own room, unless other arrangements have been specifically agreed
  5. 5. accept full responsibility for the pet’s behaviour
  6. 6. ensure, as far as is reasonably possible, that the pet does not distress other residents
  7. 7. accept responsibility for any damage or injury caused by the pet.

If a resident with a pet becomes unable to meet their on going responsibilities for any reason whatsoever or the Manager of the Care Home considers the pet is a nuisance or danger to other residents or is affecting any other resident’s general wellbeing we will discuss making alternative arrangements for the care of the pet with the resident or where appropriate his or her relatives.

We reserve the right at all times to request and procure the removal of a pet who is causing a nuisance or danger to other residents or staff or visitors or is generally adversely affecting the welfare or wellbeing of any such persons.

The Care Home’s pets

We have our own pets and in that situation we will ensure that specific staff are responsible for the care of those pets. Any resident who wishes to become involved in the care of such pets will be actively encouraged to do so unless good reason dictates otherwise, say for example the resident has an allergy.

Visitor’s pets

We encourage visitors to bring pets into the Home for visits.

Whenever anyone wishes to bring a pet into the Care Home, for example on a visit, that person must seek prior permission from the Manager.

We request the following to be respected and if further discussion is needed around this, ask that you speak directly to the Manager.

  1. 1. The visiting pet, of which the majority will be dogs and therefore referred to directly, should be of good nature without any known risk of behavior that may be uncomfortable to the residents and other visitors. This includes jumping up and biting.
  2. 2. It would be appreciated if dogs could be kept on a lead.
  3. 3. It is welcomed and encouraged to make use of the lovely gardens in Hazeldene for walking your pet. If doing so, please ensure that waste disposal bags are used as expected when dog walking in general.
  4. 4. Ensure the dog has had all necessary vaccinations, flea drops etc that the vets recommend, to avoid any discomfort to residents and others.

Thank you for bringing in your pet into the Home to visit – the majority of residents usually really enjoy seeing them.

Romford Road
Tunbridge Wells

Regulator: CQC

Current Ratings
Overall Requires Improvement
Safe Requires Improvement
Well Led Requires Improvement
Caring Good
Responsive Requires Improvement
Effective Requires Improvement
Inspection Reports
Last inspected 26th April 2019
Last rated 9th July 2019

9th July 2019

1st January 2019

10th March 2016

30th April 2014

12th July 2013

15th May 2012

2nd August 2011

18th April 2011

2nd March 2011

Registration Date 17th January 2011
Bus Stop nearby, Car Park on-site.

Places of Worship
Anglican Church, Catholic Church, Methodist Church.

Nearby Services
Hospital, Park, Pub, Restaurant, Shops.

Frequently asked questions about Hazeldene House

Hazeldene House was given an overall rating of "Requires Improvement" by the CQC in July 2019.
Hazeldene House provides Nursing, Dementia, Respite and Residential care.
Hazeldene House has 75 rooms.
Prices for Hazeldene House start from £1,395.00 per week.
Hazeldene House is owned by The Graham Care Group.
Yes. Hazeldene House does offer Residential care.
Yes. Hazeldene House does offer Respite care.
Yes. Hazeldene House does provide care for people with Dementia.
Hazeldene House accepts Local Authority clients.
Hazeldene House accepts NHS Continuing Healthcare clients.
Alison Purkiss is the manager of Hazeldene House.

Profile Last Updated: 03 Dec 2021 | Report this Profile

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