Harbour Care Centre

Harbour Care Centre in Portishead has built a strong reputation for being a warm, flexible, and forward-thinking care home that truly puts people first. What makes it stand out is its commitment to personal, high-quality care and its focus on keeping residents active, engaged, and connected to the wider community.

One of the home’s biggest strengths is its flexibility. Unlike many other homes, Harbour Care Centre can accept emergency respite stays, stepping in quickly when families need support at short notice. The staff will even go out to collect new residents and their belongings to make moving in as smooth and stress-free as possible. It’s a small gesture, but one that says a lot about the team’s caring approach and willingness to go the extra mile.

The manager and staff believe that life in a care home should be full of purpose and enjoyment, not just routine. Their motto could easily be “living, not just existing.” The home avoids relying on agency staff, which means residents are cared for by familiar faces who know them well. Many team members are highly qualified, including experienced overseas nurses who bring specialist knowledge in areas such as wound care and complex health needs. What’s particularly special is that residents play a role in the recruitment process — they help interview new staff to make sure that anyone joining the team is genuinely kind, patient, and compassionate.

Activities are at the heart of daily life at Harbour Care Centre. The team works hard to make sure there’s always something enjoyable going on, whether that’s a gentle chair exercise class, a craft session, or a quiz. The home’s activity programme is designed to reduce isolation and build strong links with the community. Residents regularly take part in swimming sessions at the local Parish Wharf Leisure Centre, enjoy social outings to the nearby pub, and welcome visitors and local groups into the home. These connections create a real sense of belonging and make a huge difference to residents’ wellbeing.

A favourite initiative among residents is the “Make a Wish” programme, which gives people the chance to do something they’ve always wanted — whether that’s revisiting a meaningful place, enjoying a special meal, or trying a new experience. It’s all about creating moments that matter and making sure residents continue to live fulfilling lives.

The home is also developing a “grandchildren garden” — a fun, welcoming outdoor space with play equipment, designed to encourage visits from younger family members. It’s a lovely idea that helps bridge generations and makes family time more enjoyable for everyone.

Behind all of this is a leadership team that truly cares. Under manager Wayne Price, the home has seen a remarkable turnaround — moving from a lower Care Quality Commission (CQC) rating to achieving “Good” across all areas. This success reflects the dedication, teamwork, and positivity that flow through every part of Harbour Care Centre.

In short, Harbour Care Centre is more than just a place to live — it’s a place to belong, to laugh, and to keep enjoying life every day.

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

Infection Control Initiatives in place
	Infection Control Training	Our staff are trained to use measures which prevent and control infections.
	Infection Screening	We are using technology to screen for infections & monitor symptoms.
	Regulatory Assessment	We have been assessed by the care regulator in our approach to infection control.
	Sterilisation & Disinfection Devices	We are using sterilisation and/or disinfection devices within our care setting.
	Virus Testing	We are testing for viral infection when symptoms present within our care setting.

Infection Prevention & Control (IPC) - Regulator’s Assessment
In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below.
Regulator: CQC
	Admission	The provider assured the regulator that it was admitting people safely to the service.
	Policies	The provider assured the regulator that its infection prevention and control policy was up to date.
	Premises	The provider assured the regulator that it was promoting safety through the layout and hygiene practices of the premises.
	Shielding	The provider assured the regulator that it was using personal protective equipment effectively and safely.
	Staffing	The provider assured the regulator that it was making sure infection outbreaks can be effectively prevented or managed.
	Testing	The provider assured the regulator that it was accessing testing for people using the service and staff.
	Use of PPE	The provider assured the regulator that it was using personal protective equipment effectively and safely.
	Visitors	The provider assured the regulator that it was preventing visitors from catching and spreading infections.
View the provider’s latest Inspection Reports.

Safe Visiting Space
We have a safe visiting space

4 Haven View
Harbour Road, Portishead
Bristol
Gloucestershire
BS20 7QA

Regulator: CQC