Windermere House
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Guildford Road
Broadbridge Heath
Horsham
West Sussex
RH12 3PQ
| Care Type | Care Home |
|---|---|
| Care Category | Nursing | Dementia | Respite |
| Availability | Yes |
| Regulator's Rating | Good |
Meet The Manager
Vicky Taylor is Care Home Manager at Windermere House.
Welcome to our peaceful purpose-built care centre near the charming town of Horsham, West Sussex.Set in an area of natural beauty, surrounded by trees and wildlife, Windermere House is a spacious retreat for older people requiring nursing care and for those living with long-term neurological conditions such as acquired brain injury.
An outstanding range of facilities are complemented by an expert team focused on helping those we support to maximise their social, emotional, intellectual and physical potential.
We are lucky to have such a great team here. They are skilled and experienced and through such a challenging time they have been so resilient and hardworking. Every day they commit to doing their best.
Windermere House Care Centre is located in a tranquil countryside setting near Horsham, West Sussex. The centre offers nursing care for older people while also supporting those with long-term neurological conditions.
Our team at Windermere House are highly skilled in supporting those living with acquired brain injury, stroke, multiple sclerosis, and motor neurone disease. There is a wealth of facilities onsite including two hydrotherapy pools, a salt cave, a cinema room, and innovative assistive technology to improve outcomes for the people we support.
We're also proud to offer an in-house physiotherapy team who work with our residents to enhance mobility and quality of life.
Welcome to Windermere House
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Convalescence, Personal care. |
| Disability Support | Physical Disability, Physically Frail, Walking Frame. |
| Medication | By Mouth. |
| Nursing Specialisms | Motor Neurone Disease (MND), Multiple Sclerosis, Stroke, Traumatic Brain Injury. |
| Type Of Dementia | Mild Dementia, Moderate Dementia. |
| Dementia Behaviour | Mild Forgetfulness. |
| Dementia Specialisms | Alzheimer's. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
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Our COVID-19 Safe programme is built around robust infection control procedures backed by a data-driven digital care system. This ensures that our highly trained and experienced staff fully understand the challenges facing us, making Windermere House a safe and comfortable place to be. |
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| Infection Control Initiatives in place | ||
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Independent Assessments | We have been independently assessed in our approach to infection control. |
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
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Regulatory Assessment | We have been assessed by the care regulator in our approach to infection control. |
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Sterilisation & Disinfection Devices | We are using sterilisation and/or disinfection devices within our care setting. |
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Virus Testing | We are testing for viral infection when symptoms present within our care setting. |
| Infection Prevention & Control (IPC) - Regulator’s Assessment | ||
|---|---|---|
| In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below. | ||
| Regulator: CQC | ||
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Admission | The provider assured the regulator that it was admitting people safely to the service. |
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Policies | The provider assured the regulator that its infection prevention and control policy was up to date. |
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Premises | The provider assured the regulator that it was promoting safety through the layout and hygiene practices of the premises. |
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Staffing | The provider assured the regulator that it was making sure infection outbreaks can be effectively prevented or managed. |
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Use of PPE | The provider assured the regulator that it was using personal protective equipment effectively and safely. |
| View the provider’s latest Inspection Reports. | ||
| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) Yes, our care home has WiFi in all our resident’s rooms. Mobile Phone Network Coverage (mobile “signal”) Yes, our care home has mobile phone signal in all our resident’s rooms. Telephone for external calling Yes, our care home provides a telephone in all our resident’s rooms. Family Portal Yes, our care home has provides families with a family portal. Find out more about Family Portals. |
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on Facebook| Minimum Age |
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| 65 |
| Our Building and Facilities |
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With an emphasis on finding innovative ways to improve lives, we have an unrivalled selection of facilities and assistive technology at our disposal. With hydro pools, a specialist gym, a sensory room and wheelchair accessible grounds, Windermere House has been built with health and wellbeing in mind. We are also proud to offer a Salt Cave; a relaxing space with sensory lights proven to improve a range of health conditions from COPD to cystic fibrosis and skin conditions. |
| Who Owns Our Building |
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| Private |
| Communal Rooms |
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| Dining Rooms, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
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| Assisted Bathroom, Cinema, Day Centre, GP, Gym, Hydrotherapy Pool, Lift, Minibus, Physiotherapy. |
| Our Garden |
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| Communal Garden, Communal Patio, Private Garden(s), Scenic Views, Seating, Secure Garden, Wheelchair Friendly Access. |
| Our Photos |
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| Description |
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All our bedrooms are tastefully decorated and furnished, with ensuite facilities. Residents are welcome to add small pieces of their own furniture, pictures and treasured possessions to create an environment where they feel comfortable. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 81 |
| Number Of Ensuite Rooms | 41 |
| We offer these types of ensuite rooms: Wet Rooms. | |
| Type Of Room |
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| Single Room. |
| Room Features |
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| Furnished, Garden View, Step Free Access. |
| Room Facilities |
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| Freeview TV, Internet Access, Telephone Point, Wifi. |
| Our Photos |
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| Funding Types | |
|---|---|
| Local Authority | West Sussex |
| Region | South East |
| We Accept Self-Funding Clients | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Styles of Food |
 Pureed
Vegetarian
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|---|---|
| Dining Locations |
Bedroom Dining
Lounge/Diner
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| Dining Styles |
Hot Trolley
Room Service
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| Our Photos |
The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
Hot Trolley
Room Service
A critical component for good health.
5 Star Rated by UK Food Standards. Hand hygiene for both residents and staff.
We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to Dining Room.
Residents have the option of dining in their own room.
Staff sit with the residents they support when they dine.
Residents can order food not on the menu, or have access to an ‘evergreen menu’.
More than one option is available at mealtimes for all residents, including those with special and theraputic diets.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Tables are well laid.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
| Activities Are So Important |
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There is plenty on offer from the use of the extensive facilities and trained support in achieving person centered goals and objectives. We ensure people are supported by our skilled team through their continual and personal journey, with a focus on each person’s desired and meaningful outcomes to enrich their quality of life. We aim to support the perfect balance of everyday living skills, social and community activities, home comforts and a holistic broad reaching approach to health and wellbeing. |
| Our Photos |
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| Activities At Home |
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| 1 to 1 Activities, Birthday Celebrations, Board Games, Card Games, Crafts, Crosswords, Dancing, Exercise Class, Knitting / Embroidery, Painting, Quiz Games, Reminiscence, Word Games. |
The Go Green badge is designed to give care-seekers like yourself the ability to consider and compare a care home’s sustainability and green practices.
The below statements are changes that the care provider has acknowledged they have implemented towards a more sustainable future.
The operation, maintenance, and repair of a property
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Do you use LED light bulbs? | Yes |
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Are your windows double glazed? | Yes |
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Do you use motion sensors? | Yes |
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Is your boiler less than 15 years old? | Yes |
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Do you have an EPC rating? | Yes |
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Do you use eco-friendly cleaning products? | Yes |
The sourcing of goods and the landfill/recycling journey
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Do you monitor your waste? | Yes |
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Do you train your team on recycling practices? | Yes |
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Do you have systems for recycling throughout the home? | Yes |
Energy reduction and renewable energy usage
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Do you measure your energy consumption? | Yes |
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Is your boiler less than 15 years old? | Yes |
Using digital rather than paper based processes
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Do you use digital payslips? | Yes |
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Do you use online rotas? | Yes |
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Do you use digital care plans? | Yes |
In-home and community projects that protect the environment
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Do you carry out projects that support wildlife? | Yes |
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Do you compost? | Yes |
Guildford Road
Broadbridge Heath
Horsham
West Sussex
RH12 3PQ
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Good |
| Safe | Good |
| Well Led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
| Inspection Reports | |
| Assessment Date | 13th June 2024 |
| Published Date | 22nd August 2024 |
| Current Report |
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| Historic Reports |
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| Registration Date | 17th December 2021 |
Windermere House Care Home - Care Quality Commission (cqc.org.uk)
| Transport |
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| Bus Stop nearby, Car Park on-site. |
| Places of Worship |
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| Anglican Church. |
| Nearby Services |
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| Church, Local Walks & Bike Rides, Park, Pub, Restaurant, Shops. |
Frequently asked questions about Windermere House
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