Westgate
Otley
West Yorkshire
LS21 3AT
| Care Type | Care Home |
|---|---|
| Care Category | Residential | Dementia | Respite |
| Availability | Yes |
| Weekly Prices From | £1,600.00 |
| Regulator's Rating | Not Yet Rated |
Louise Bulcock is Manager at Wharfeside Care Home.
The most rewarding aspect of my job is seeing residents happy and enjoying themselves. I love being able to make a positive difference to people’s days, so I try to spend as much time with residents as I can.
My office door is always open, and residents often pop in to say hello. There’s a very friendly, sociable atmosphere at Wharfeside. We have a very caring and dedicated team on hand to meet the individual residents’ needs. We have a full and varied activity programme, to include arts and crafts, entertainers and musical events.
Wharfeside is a luxury care home in Otley, providing premium residential, dementia, and shorter stays/ respite care in a warm, elegant setting. Designed for comfort and wellbeing, our home offers five-star facilities, personalised care, and a lifestyle tailored to individual needs. We enjoy a quiet location close to the centre of Otley and ideally situated for local amenities.
Our lovely home can support up to 66 older people in spacious bedrooms, each with it's own en suite wet room to support dignity and comfort. We sensitively incorporate the latest care technology and our facilities include a Sky Bar, cinema room, library area and quiet areas. Every detail is thoughtfully designed to create a safe, stylish environment where residents feel truly at home. Our safe and secure balcony areas provide uplifting and beautiful views of the surround countryside and River Wharfe. Our highly trained team delivers 24-hour care with kindness, dignity, and respect.
We support a wide range of needs, including memory care and personal care, through tailored care plans that promote independence and quality of life. Daily activities, wellbeing programmes, and entertainment are all part of our luxury care offering, encouraging connection, purpose, and enjoyment.
Friends and family are always welcome, and our hospitality-led approach ensures every visitor feels at ease.
If you’re seeking a luxury care home in Otley that combines expert elderly care with a premium lifestyle, Wharfeside offers peace of mind and a place where life can be lived fully and joyfully.
Please contact our friendly team to arrange a visit or to learn more. We're here to help.
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Convalescence, Personal care, Support for Couples. |
| Disability Support | Hearing Impairment, Physical Disability, Physically Frail, Speech Impairment, Visual Impairment, Walking Frame. |
| Medication | By Mouth. |
| Type Of Dementia | Mild Dementia, Moderate Dementia. |
| Dementia Behaviour | Agitation / Restlessness, Mild Forgetfulness, Wandering . |
| Dementia Specialisms | Alzheimer's, Vascular Dementia. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
|---|---|---|
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We are working within the government guidelines to help protect our staff and clients. |
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| Infection Control Initiatives in place | ||
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
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Virus Testing | We are testing for viral infection when symptoms present within our care setting. |
| Infection Prevention & Control (IPC) - Regulator’s Assessment | ||
|---|---|---|
| In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below. | ||
| Regulator: CQC | ||
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Testing | The provider assured the regulator that it was accessing testing for people using the service and staff. |
| View the provider’s latest Inspection Reports. | ||
| Connectivity for resident testing, monitoring & communications |
|---|
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) The Care Organisation has not indicated availability Mobile Phone Network Coverage (mobile “signal”) The Care Organisation has not indicated availability Telephone for external calling The Care Organisation has not indicated availability |
Social media provides an up to date window on the activities within a provider's setting.
| Minimum Age |
|---|
| 65 |
| LGBTQ Welcome |
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| Yes |
| Our Building and Facilities |
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Our lovely home incorporates a wide range of facilities support our residents' lifestyles, which include a hair and beauty salon, a cinema room, tea room and Sky Bar. Our bedrooms are spacious with some fitted furniture and en suite wet room facilities. We encourage our residents to personalise their rooms. Our home is ideally located in the heart of Otley, with some rooms enjoying lovely views of the River Wharfe and surrounding countryside. |
| Is Our Home Purpose Built |
|---|
| Yes |
| The Year Our Home Was Built |
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| 23 Oct 2022 |
| How Many Floors We Have |
|---|
| 3 |
| Who Owns Our Building |
|---|
| Voluntary / Not for Profit |
| Communal Rooms |
|---|
| Bar / Pub, Coffee Shop / Café, Dining Rooms, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
|---|
| Beauty Salon, Cinema, Coffee Shop, Hairdressers, Lift. |
| Our Garden |
|---|
| Communal Garden, Communal Patio, Private Garden(s), Scenic Views, Seating, Secure Garden, Wheelchair Friendly Access. |
| How 'Smart' Are We? |
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| Biomass Heating, Electronic Visitor Register, Individual Heating Controls, Solar Panel Heating. |
| Our Photos |
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| Description |
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Wharfeside is a unique, purpose-built residence which was designed to provide 24-hour care. Set in a riverside location in its own grounds, Wharfeside has 66 single en-suite rooms complete with wet room facilities. Our home is fully furnished and decorated to a high standard with a call system which ensures that help is at hand 24 hours a day. We also have: - Bedrooms with larger beds and fitted furniture - Rooms with views of the garden or River Wharfe - Some ground floor rooms that open directly into our private secure gardens - En-suite private wet room as standard in all bedrooms - Each bedroom has its own thermostat so our residents can adjust their room temperature as they wish We encourage you to bring personal items to enhance your room. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 66 |
| Number Of Ensuite Rooms | 66 |
| We offer these types of ensuite rooms: Wet Rooms. | |
| Type Of Room |
|---|
| Single Room. |
| Room Features |
|---|
| Direct Garden Access, Furnished, Garden View, Step Free Access. |
| Room Facilities |
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| Alarm, Internet Access, Secure Access, Wifi. |
| Our Photos |
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| Weekly Fees Start From | Fee |
|---|---|
| Residential Fees From / Price Per Week | £1,600.00 |
| Residential Dementia Fees From / Price Per Week | £1,600.00 |
| Respite Fees From / Price Per Week | £1,700.00 |
| Funding Types | |
|---|---|
| Local Authority | Leeds |
| Region | Yorkshire & Humberside |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Styles of Food |
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|---|---|
| Dining Locations |
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| Dining Styles |
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| Hospitality |
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| Our Photos |
The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu has been verified by a registered nutritional therapist or dietitian.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
A la Carte
Hot Trolley
Room Service
A critical component for good health.

Hand hygiene for both residents and staff.
We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
Families are invited for meals [Covid permitting].
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to Dining Room.
Residents have the option of dining in their own room.
Staff also dine themselves with the residents they support.
Staff sit with the residents they support when they dine.
Residents can order food not on the menu, or have access to an ‘evergreen menu’.
Residents have access to a flexible meal service beyond defined times.
More than one option is available at mealtimes for all residents, including those with special and theraputic diets.
Residents with dementia are shown food or visual menus to help them decide.
There is a weekly menu.
We offer catering for special events.
Residents are involved in the creation of the menu.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Halal food can be served.
Kosher food can be served.
Gluten-free food can be served.
Vegan food can be served.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Staff are hospitality trained to present / serve meals.
Tables are well laid.
We have food theme days/nights.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
Being environmentally and socially responsible and thoughtful.
We correctly dispose of our waste.
We have a waste management system.
We monitor our food waste.
Residents can get involved in the growing of food and/or ingredients on site.
We grow some food and/or ingredients on site.
We use locally sourced and locally grown or reared food.
We use organically grown food.
Our energy usage is well maintained.
| Activities Are So Important |
|---|
|
Our care home organises and arranges a variety of opportunities for our residents to enjoy daily activities in our home and in the local community. We work in partnership with the National Association for Providers of Activities for Older People (NAPA) and encourage activities that enhance our resident's lifestyle, health and wellbeing. Residents preferred activities, interests and abilities are discussed when they move in and an agreed plan ensures that these requests are fulfilled (wherever possible). Our resident's suggestions for activities also help shape the planning process. We organise supervised day trips to leisure facilities and places of interest as well as social events in the home, including themed restaurant evenings, arts and crafts, quizzes and regular entertainers. |
| Our Photos |
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| Activities At Home |
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| 1 to 1 Activities, Bingo, Birthday Celebrations, Board Games, Card Games, Crafts, Crosswords, Excursions, Knitting / Embroidery, Music Entertainment, Painting, Quiz Games, Religious Services, Reminiscence, Singing, Visiting Entertainment, Word Games. |
| Activities Outside Our Home |
|---|
| Local Tourist Attractions. |
The Go Green badge is designed to give care-seekers like yourself the ability to consider and compare a care home’s sustainability and green practices.
The below statements are changes that the care provider has acknowledged they have implemented towards a more sustainable future.
The operation, maintenance, and repair of a property
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Do you use LED light bulbs? | Partial |
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Are your windows double glazed? | Yes |
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Do you use motion sensors? | Yes |
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Is your boiler less than 15 years old? | Yes |
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Do you use sensor taps to save water? | Yes |
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Do you have an EPC rating? | Yes |
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Do you use eco-friendly cleaning products? | Yes |
The sourcing of goods and the landfill/recycling journey
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Do you monitor your waste? | Yes |
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Do you train your team on recycling practices? | Yes |
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Do you have systems for recycling throughout the home? | Yes |
Energy reduction and renewable energy usage
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Do you measure your energy consumption? | Yes |
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Do you use solar power? | Yes |
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Is your boiler less than 15 years old? | Yes |
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Do you have an electric vehicle charging point? | Yes |
Using digital rather than paper based processes
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Do you use digital payslips? | Yes |
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Do you use online rotas? | Yes |
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Do you use digital care plans? | Yes |
In-home and community projects that protect the environment
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Do you compost? | Yes |
| Our Pets |
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We have a 'Pets Friendly' policy, which can be discussed with our Home Manager. |
| Can You Bring Your Pet |
|---|
| Yes |
Westgate
Otley
West Yorkshire
LS21 3AT
Not yet rated.
| Transport |
|---|
| Bus Stop nearby, Car Park, Car Park on-site. |
| Places of Worship |
|---|
| Anglican Cathedral. |
| Nearby Services |
|---|
| Bank, Chemist, Church, Garden Centre, Hospital, Park, Post Office, Pub, Restaurant, Shops. |
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