Surrey Heights
Book a Visit
Brook Road
Wormley
Godalming
Surrey
GU8 5UA
| Care Type | Care Home |
|---|---|
| Care Category | Residential | Dementia | Respite |
| Availability | Call for details |
| Regulator's Rating | Requires Improvement |
Meet The Manager
Dawn Kavanagh is Manager at Surrey Heights.
Once home to 19th-century English novelist and poet, George Eliot, the Victorian country house bursts with heritage. Surrey Heights focuses on delivering high-quality service in a friendly environment - with person-centred care at the core.With a primary focus on specialist dementia care, every care plan is curated to meet the most intricate of individual needs. Those who require respite and residential care are also welcome.Comfortable areas for relaxation are available, with the lounge and conservatory offering ideal spaces for entertaining and socialising with others. Residents can also indulge in a little pampering with a visit to the on-site hair salon and nail bar. The most intricate of individual diets are catered for, too, with freshly prepared meals served daily.Opportunities for experiencing the local area come in abundance, too; the popular Secretts Garden centre is only a short distance away, as is Godalming town centre. Residents will also enjoy individually tailored outings organised by the on-site activities team. Opportunities to connect with family and friends are easily available, too, with the use of video calling services.
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Personal care. |
| Disability Support | Physical Disability, Physically Frail, Walking Frame. |
| Medication | By Mouth. |
| Type Of Dementia | Mild Dementia, Moderate Dementia, Severe Dementia (EMI). |
| Dementia Behaviour | Agitation / Restlessness, Challenging Behaviour, Disrupted Sleep Patterns, Mild Forgetfulness, Wandering . |
| Dementia Specialisms | Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Picks Disease, Vascular Dementia. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| Infection Control Initiatives in place | ||
|---|---|---|
 |
Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
|
Sterilisation & Disinfection Devices | We are using sterilisation and/or disinfection devices within our care setting. |
|
Virus Testing | We are testing for viral infection when symptoms present within our care setting. |
| Connectivity for resident testing, monitoring & communications |
|---|
|
Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) The Care Organisation has not indicated availability Mobile Phone Network Coverage (mobile “signal”) The Care Organisation has not indicated availability Telephone for external calling The Care Organisation has not indicated availability |
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on Facebook| Minimum Age |
|---|
| 65 |
| Our Building and Facilities |
|---|
|
Overlooking acreage of natural beauty, Surrey Heights is nestled in the peaceful village of Wormley, and offers residential care for up to 39 people. |
| How Many Floors We Have |
|---|
| 3 |
| Communal Rooms |
|---|
| Dining Rooms, Sitting Rooms. |
| What Else Do We Provide |
|---|
| Assisted Bathroom, Hairdressers, Spa. |
| Our Garden |
|---|
| Communal Garden, Communal Patio, Private Garden(s), Seating, Secure Garden, Wheelchair Friendly Access. |
| Our Photos |
|---|
|
| Description |
|---|
|
Enjoy bright, spacious bedrooms with comfortable, stylish furnishings. Opportunities for personalisation are always available, and, in fact, encouraged.All bedrooms are designed with both independent and assisted living in mind. Space and privacy are prime features of each room, with access to professional support always readily available. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 46 |
| Number Of Ensuite Rooms | 14 |
| Type Of Room |
|---|
| Single Room. |
| Room Features |
|---|
| Furnished, Garden View, Step Free Access. |
| Room Facilities |
|---|
| Freeview TV, Internet Access, Telephone Point, Wifi. |
| Our Photos |
|---|
|
|
| Funding Types | |
|---|---|
| Local Authority | Surrey |
| Region | South East |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | Yes |
| We Accept NHS Continuing Healthcare | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Dining Locations |
 Bedroom Dining
|
|---|---|
| Our Menu |
sample-menu.pdf
|
| Our Photos |
|
The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
A freedom to eat the food you want, when you want it.
Residents have access to Dining Room.
More than one option is available at mealtimes for all residents, including those with special and theraputic diets.
Residents are involved in the creation of the menu.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Gluten-free food can be served.
Vegan food can be served.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Staff are hospitality trained to present / serve meals.
Tables are well laid.
We have food theme days/nights.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
There are no unnecessary disruptions during mealtimes.
| Activities Are So Important |
|---|
|
An activities coordinator is always on-hand to devise a regular schedule of both group and individual activities, including on-site pursuits and off-site excursions, promoting mental and physical stimulation.From regular visits to local attractions to collaborative games, our activities are designed to boost opportunities for social interaction and support cognitive health. Across our homes, you might find us completing crosswords, or perhaps taking a trip to the garden centre. |
| Our Photos |
|---|
|
|
| Activities At Home |
|---|
| Bingo, Birthday Celebrations, Board Games, Card Games, Cooking, Crafts, Crosswords, Dancing, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Painting, Quiz Games, Reminiscence, Singing, Word Games. |
| Activities Outside Our Home |
|---|
| Garden Centre, Local Tourist Attractions, Pub. |
Brook Road
Wormley
Godalming
Surrey
GU8 5UA
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Requires Improvement |
| Safe | Inadequate |
| Well Led | Requires Improvement |
| Caring | Requires Improvement |
| Responsive | Requires Improvement |
| Effective | Requires Improvement |
| Inspection Reports | |
| Assessment Date | 24th March 2025 |
| Published Date | 14th July 2025 |
| Current Report |
|
| Historic Reports |
|
| Registration Date | 9th August 2021 |
Surrey Heights Care Home - Care Quality Commission (cqc.org.uk)
Frequently asked questions about Surrey Heights
The UK's largest & most detailed directory of elderly care and retirement living options
10,332
Care Homes
11,925
Home Care Services
1,660
Live-in Care Services
1,755
Retirement Living Developments
Autumna is the UK's largest and most comprehensive later-life living & elderly care directory. Our detailed search facility and team of expert advisors can help you find the best care homes, nursing homes, retirement homes, retirement villages, home care, and live-in care services for you or your loved one's needs. Our website is free to use, we are proudly independent, and we never take referral fees.
