Priority Care Home

Keeping Residents Safe

✅ Robust Safeguarding Measures – Ensuring all staff are trained to identify and report concerns, with clear safeguarding policies in place.

✅ Falls Prevention & Mobility Support – Risk assessments for each resident, proper mobility aids, and staff training in fall prevention.

✅ Infection Control – Regular deep cleaning, PPE use, hand hygiene training, and flu/COVID vaccinations for residents and staff.

✅ Medication Safety – Strict medication protocols, audits, and electronic MAR (Medication Administration Records) to reduce errors.

✅ Fire & Emergency Preparedness – Fire drills, personal emergency evacuation plans (PEEPs), and up-to-date risk assessments.

✅ Nutrition & Hydration Monitoring – Ensuring residents are eating well and staying hydrated, with tailored meal plans if needed.

Keeping Staff Safe & Well-Led

✅ Safe Staffing Levels – Ensuring enough staff on each shift to meet residents’ needs, using agency cover only when absolutely necessary.

✅ Training & Development – Regular training in safeguarding, dementia care, and first aid to ensure staff confidence and competence.

✅ Supportive Leadership – Open-door policy, staff meetings, and feedback loops to ensure concerns are addressed quickly.

✅ Mental Health & Wellbeing Support – Encouraging work-life balance, stress management support, and access to mental health resources.

✅ Fair Pay & Recognition – Competitive salaries, bonuses, and incentives for staff to reduce turnover and boost morale.

✅ Whistleblowing & Complaints Handling – A clear and confidential process for staff to raise concerns without fear of retaliation.

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

Yes, our care home has WiFi in all our resident’s rooms.

Mobile Phone Network Coverage (mobile “signal”)

Yes, our care home has mobile phone signal in all our resident’s rooms.

Telephone for external calling

The Care Organisation has not indicated availability

Within Priority Care, residents will be able to relax in one of three communal areas.

Main Lounge: Residents can use the lounge from morning to evening, to watch TV, socialise or play board games with fellow residents. The main lounge will also play home to the weekly activities, including bingo, karaoke, exercise classes and many more. Making the lounge a hub of activity, for the residents to feel stimulated and engaged.

Quiet Lounge: Should any resident want quiet relaxing time; they can relax in the sitting room. With a TV available alongside reading material, this lounge is a quiet place for residents to relax and unwind.

Dining Room: Within this area, residents will also find the Dinning Room. A light, airy and welcoming space in which they will enjoy their three daily meals. A digital menu placed on the wall will allow residents to familiarise themselves with the meals available that week.

All our bedrooms are tastefully decorated and furnished, with ensuite facilities. Residents are welcome to add small pieces of their own furniture, pictures and treasured possessions to create an environment where they feel comfortable.

The main lounge is home to the weekly activities, including bingo, karaoke, exercise classes and many more. Making the lounge a hub of activity, for the residents to feel stimulated and engaged.

Priority Care Home Care Home - Care Quality Commission (cqc.org.uk)

Priority Care Home Care Home - Care Quality Commission (cqc.org.uk)