Mount Ephraim House
Book a Visit
Mount Ephraim
Tunbridge Wells
Kent
TN4 8BU
| Care Type | Care Home |
|---|---|
| Care Category | Residential | Dementia | Respite |
| Availability | Yes |
| Weekly Prices From | £1,941.00 |
| Regulator's Rating | Requires Improvement |
Meet The Manager
Michelle Bryant is Home Manager at Mount Ephraim House.
I’ve been in care for over 10 years, supporting families like yours every day.
At Greensleeves Care, we know families are making big decisions about their loved ones and we’re here to help you feel confident in those choices.
One of the ways we give families peace of mind is through our Home for Life Commitment: a resident will never be asked to leave if personal funds run out. Because our focus, as a charity, is always on people, not pockets.
We make the move into care flexible, with options such as a no-obligation trial, to experience life here before making a longer-term commitment.
Our approach to care is rooted in warmth and understanding, delivered by a skilled and compassionate team who are here to support you and your loved one feel good about care, every step of the way.
Give us a call today to talk through your needs or to arrange a visit, we’d be delighted to show you around Mount Ephraim House.
Mount Ephraim House is a beautiful period care home in the heart of Royal Tunbridge Wells, offering high quality residential, dementia and respite care within a warm and welcoming environment.
As part of Greensleeves Care, a leading UK care charity that places people before profit, Mount Ephraim House provides compassionate, person centred care supported by the reassurance of Greensleeves’ ‘Home for Life’ promise, meaning residents will never be asked to leave if their personal funds run out.
The home has a rich history, as King Charles II and Nell Gwyn once used the original house as a hunting lodge, and it retains much of its historic character and charm today. Inside, modern comfort complements period elegance, creating a setting that feels both special and homely.
Mount Ephraim House offers 57 spacious bedrooms, each with an ensuite wet room. The home also features a large conservatory, library, hair salon, comfortable lounges, dayrooms and dining rooms, along with two outdoor terraces that provide stunning views of the surrounding area. The landscaped gardens and ample parking make the home ideal for visits from family and friends.
A varied programme of daily activities helps residents stay active, social and fulfilled, while the caring team ensures every individual is supported to live life to the fullest.
At mealtimes, residents enjoy freshly prepared dishes cooked on site by talented chefs, with menus designed around personal tastes and dietary needs.
With its elegant setting, dedicated team and strong sense of community, Mount Ephraim House offers a truly special place to live where history, comfort and compassionate care come together.
Come and see Mount Ephraim House for yourself. Use this simple booking form to arrange a visit to this high-rated care home.
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Daily Respite Care, Personal care. |
| Disability Support | Physical Disability, Physically Frail, Walking Frame. |
| Medication | By Mouth. |
| Type Of Dementia | Mild Dementia, Moderate Dementia. |
| Dementia Behaviour | Mild Forgetfulness. |
| Dementia Specialisms | Alzheimer's. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
|---|---|---|
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Mount Ephraim House is working within the government guidelines to help protect our staff and clients. |
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| Infection Control Initiatives in place | ||
|---|---|---|
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
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Virus Testing | We are testing for viral infection when symptoms present within our care setting. |
| Infection Prevention & Control (IPC) - Regulator’s Assessment | ||
|---|---|---|
| In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below. | ||
| Regulator: CQC | ||
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Policies | The provider assured the regulator that its infection prevention and control policy was up to date. |
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Testing | The provider assured the regulator that it was accessing testing for people using the service and staff. |
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Use of PPE | The provider assured the regulator that it was using personal protective equipment effectively and safely. |
| View the provider’s latest Inspection Reports. | ||
| Connectivity for resident testing, monitoring & communications |
|---|
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) Yes, our care home has WiFi in all our resident’s rooms. Mobile Phone Network Coverage (mobile “signal”) Yes, our care home has mobile phone signal in all our resident’s rooms. Telephone for external calling Yes, our care home provides a telephone in all our resident’s rooms. |
Social media provides an up to date window on the activities within a provider's setting.
We are on Facebook| Minimum Age |
|---|
| 65 |
| Our Building and Facilities |
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Mount Ephraim House care home benefits from a large conservatory, a hair salon, a library, dayrooms, dining rooms, comfortable lounges, two outdoor terraces, stunning views, landscaped gardens, and ample parking. |
| Is Our Home Purpose Built |
|---|
| No |
| Who Owns Our Building |
|---|
| Charity |
| Communal Rooms |
|---|
| Activities Room, Conservatory, Dining Rooms, Library, Sitting Rooms. |
| What Else Do We Provide |
|---|
| Assisted Bathroom, Beauty Salon, Hairdressers, Library, Lift. |
| Our Garden |
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| Communal Garden, Communal Patio, Private Garden(s), Seating, Secure Garden, Wheelchair Friendly Access. |
| Our Photos |
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| Description |
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Mount Ephraim House care home in Tunbridge Wells has 57 spacious bedrooms with en-suite wet rooms. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 57 |
| Number Of Ensuite Rooms | 57 |
| We offer these types of ensuite rooms: Wet Rooms. | |
| Type Of Room |
|---|
| Single Room. |
| Room Features |
|---|
| Furnished, Garden View, Step Free Access. |
| Room Facilities |
|---|
| Internet Access, Wifi. |
| Our Photos |
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| Weekly Fees Start From | Fee |
|---|---|
| Residential Fees From / Price Per Week | £1,941.00 |
| Residential Dementia Fees From / Price Per Week | £2,063.00 |
| Respite Fees From / Price Per Week | £1,941.00 |
| Funding Types | |
|---|---|
| Local Authority | Kent |
| Region | South East |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Styles of Food |
 Pureed
Vegetarian
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|---|---|
| Dining Locations |
Bedroom Dining
Lounge/Diner
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| Dining Styles |
Hot Trolley
Room Service
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| Hospitality |
Guests are welcome for dinner
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| Our Photos |
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The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
Hot Trolley
Room Service
A critical component for good health.
5 Star Rated by UK Food Standards. Hand hygiene for both residents and staff.
We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to Dining Room.
Residents have the option of dining in their own room.
Staff sit with the residents they support when they dine.
Residents can order food not on the menu, or have access to an ‘evergreen menu’.
Residents have access to a flexible meal service beyond defined times.
More than one option is available at mealtimes for all residents, including those with special and theraputic diets.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Tables are well laid.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
| Activities Are So Important |
|---|
|
The residents at Mount Ephraim House are cared for by loving, kind, and compassionate staff. They enjoy a varied programme of daily activities and home-cooked food. Why not book a visit and find out for yourself what life is like in this vibrant and friendly Tunbridge Wells care home? |
| Our Photos |
|---|
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| Activities At Home |
|---|
| 1 to 1 Activities, Bingo, Birthday Celebrations, Board Games, Card Games, Crafts, Crosswords, Dancing, Excursions, Flower Arranging, Knitting / Embroidery, Painting, Quiz Games, Reminiscence, Singing, Word Games. |
| Activities Outside Our Home |
|---|
| Local Tourist Attractions. |
The Go Green badge is designed to give care-seekers like yourself the ability to consider and compare a care home’s sustainability and green practices.
The below statements are changes that the care provider has acknowledged they have implemented towards a more sustainable future.
The operation, maintenance, and repair of a property
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Do you use LED light bulbs? | Yes |
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Are your windows double glazed? | Yes |
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Is your boiler less than 15 years old? | Yes |
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Do you have an EPC rating? | Yes |
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Do you use eco-friendly cleaning products? | Yes |
The sourcing of goods and the landfill/recycling journey
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Do you monitor your waste? | Yes |
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Do you train your team on recycling practices? | Yes |
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Do you have systems for recycling throughout the home? | Yes |
Energy reduction and renewable energy usage
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Do you measure your energy consumption? | Yes |
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Is your boiler less than 15 years old? | Yes |
Using digital rather than paper based processes
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Do you use digital payslips? | Yes |
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Do you use online rotas? | Yes |
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Do you use digital care plans? | Yes |
Mount Ephraim
Tunbridge Wells
Kent
TN4 8BU
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Requires Improvement |
| Safe | Requires Improvement |
| Well Led | Requires Improvement |
| Caring | Requires Improvement |
| Responsive | Requires Improvement |
| Effective | Requires Improvement |
| Inspection Reports | |
| Assessment Date | 1st August 2025 |
| Published Date | 25th November 2025 |
| Current Report |
|
| Historic Reports |
|
| Registration Date | 24th May 2023 |
| Service Provider | Greensleeves Homes Trust, EC3M 3JY |
Mount Ephraim House Care Home - Care Quality Commission (cqc.org.uk)
| Transport |
|---|
| Bus Stop nearby, Car Park, Car Park on-site, Train Station nearby. |
| Nearby Services |
|---|
| Local Walks & Bike Rides, Park, Pub, Restaurant, Shops. |
Frequently asked questions about Mount Ephraim House
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