Tettenhall Way, ,
Faversham
Kent
ME13 8YQ
Profile Strength |
Excellent 95%
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Care Type | Care Home |
Care Category | Dementia | Respite | Residential |
Availability | Yes |
Weekly Prices From | £1,249.99 |
Regulator's Rating | Not Yet Rated |
Ian Chandler is The Home Manager at Canterbury House.
The happiness, safety and needs of our residents are at the heart of everything that we do at Halcyon Care Homes. By providing the right level of support that each resident needs, while at the same time respecting their dignity and independence, we make sure that our homes facilitate a better standard of life.
Our personalised high-quality care plans, five-star environment and fulfilling activities programme are all designed to enhance each and every day spent at our homes.
To maintain and deliver this quality of service, we constantly challenge all of our team leaders to inspire our staff and provide them with the training, respect and support they deserve.
Care Options | We Can Provide |
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Support For | Companionship, Personal care. |
Disability Support | Physical Disability, Physically Frail, Walking Frame. |
Medication | By Mouth. |
Type Of Dementia | Mild Dementia, Moderate Dementia. |
Dementia Behaviour | Agitation / Restlessness, Challenging Behaviour, Disrupted Sleep Patterns, Mild Forgetfulness, Wandering . |
Dementia Specialisms | Alzheimer's. |
Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
What we're doing to keep residents & visitors safe | ||
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Infection Control Initiatives in place | ||
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
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Virus Testing | We are testing for viral infection when symptoms present within our care setting. |
Safe Visiting Space | |||||
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Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) The Care Organisation has not indicated availability Mobile Phone Network Coverage (mobile “signal”) The Care Organisation has not indicated availability Telephone for external calling The Care Organisation has not indicated availability |
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
Contract |
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Resident Contract Oct 2019 (1).docx |
Is Our Home Purpose Built |
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Yes |
The Year Our Home Was Built |
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1 Jul 2021 |
How Many Floors We Have |
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3 |
Who Owns Our Building |
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Private |
Communal Rooms |
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Dining Rooms, Sitting Rooms, TV Lounges. |
What Else Do We Provide |
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Assisted Bathroom, Beauty Salon, Chiropodist, Cinema, Coffee Shop, GP, Hairdressers, Library, Lift. |
Our Garden |
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Communal Garden, Greenhouse, Secure Garden, Wheelchair Friendly Access. |
Brochures |
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10819_CAN_Brochure_FINAL.pdf |
Our Photos |
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Description |
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Our bedrooms are beautifully decorated with en suite facilities. Residents are encouraged to bring along some home comforts for the personal touch. |
About Our Rooms | |
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Number Of Rooms | 66 |
Number Of Ensuite Rooms | 66 |
Type Of Room |
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Single Room. |
Room Features |
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Furnished, Garden View. |
Room Facilities |
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Alarm, Freeview TV, Fridge, Internet Access, Safe, Wifi. |
Our Photos |
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Description |
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At Canterbury House we have a highly trained, caring and compassionate care team led by a dedicated home manager.W e support residents living with dementia so that they can live life to the fullest. Our care homes provide them with a safe environment for our residents which, in turn, gives peace of mind to their friends, families and loved ones. Since it is vital that both mind and body remain active, daily activities are at the heart of our dementia care. |
Our Team |
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![]() Alicia BradonMarketing and Communications ManagerAlicia came on board at the outset of Halcyon Care Homes and has always offered excellent knowledge of social media, as well as its benefit in providing a platform from which Halcyon could grow. Alicia has been instrumental in the recruitment phase and the planning of events within the home. Her career path is a prime example of Halcyon Care Homes’ commitment to the future. Alicia is both determined and hardworking and, having never previously worked in a caring environment, she has learned quickly and become a welcome smile in both homes. Alicia enjoys spending time getting to know the residents and ensuring the team and our residents are full of positivity. Alicia has shown a commitment to Halcyon Care Homes by completing a postgraduate course in marketing and social media. ![]() Arvind KumarRegional Hospitality ManagerArvind Joined the Care Home Sector in 2019 as Hospitality Services Manager. Arvind has been a part of the hospitality industry since 2003, mostly working in top-class hotels in India and London before making a move to Care Home Sector. Arvind’s role as Hospitality Manager is to support and mentor the team to provide consistent quality and to deliver relationship-centred care to all our lovely residents. It’s the little things that count and Arvind prides himself on attention to details. Arvind feels especially privileged to be part of residents’ lives at their time of need. Particularly when he can see residents benefitting from the rich and meaningful programs, running in our care homes. Arvind is proud to work with an outstanding team of people who share the same values, Arvind looks forward to always doing his best to serve others. ![]() Emma OldershawGroup HR ManagerEmma commenced her early career in a business support and recruitment role where she soon realised her passion for people and the importance of having an effective team in order to achieve business goals and objectives. In 2008, Emma’s chose to move into a HR support role where she achieved her Certificate in Personnel Practice (CPP) and CIPD qualifications to enhance and improve her chosen career path. Emma moved into the Health & Social Care sector in 2012 and this is where her true passion has evolved. With a strong focus on recruiting the right people, ensuring they are offered the opportunity to be the best they can be, with the correct support, training, and career development opportunities. ![]() Gabriella DaviesChief Financial OfficerGabriella brings over twenty years’ experience across the spectrum of finance roles. She qualified as a Chartered Management Accountant in September 2007 having spent her early finance career within fashion retail and manufacturing organisations including T K Maxx and Levi Strauss which gave her the opportunity to work across a broad range of roles and obtain her qualifications. ![]() Ian ChandlerThe Home Manager![]() Jessica TilsonExecutive AssistantJess is a crucial cog in the day-to-day running of Halcyon Care Homes and is always on hand to help in any way she can, and always with a smile. She is the go-to person in the group for any administrative issues. Jess develops excellent relationships in the homes with staff, residents and their relatives. Her colleagues highly respect Jess for her friendly professionalism as well as her extensive knowledge and support. “Together, we can provide a caring, high-quality person-centred environment our staff and residents can be proud of. I thoroughly enjoy my role and I’m excited to support the growth of Halcyon Care Homes. Creating a good quality of living and fulfilling lives in a supportive, safe and comfortable environment really does make a difference to ![]() Lee UnderwoodFacilities ManagerLee comes to the role of Facilities Manager at Halcyon Care Homes following a wealth of experience in the social care sector. Lee started his journey in social care as a care assistant at a home in Ipswich before utilising his college qualifications in Arboriculture and Horticulture and becoming the homes’ gardener. Lee has since worked as a Regional Gardener and then Regional Estates team member, supporting homes with maintenance, refurbishment, and commissioning projects. In 2020, following 6 years with his previous company, Lee decided to make the move to Halcyon Care Homes, joining Marham House Care Home as their Maintenance Officer. ![]() Louise ChilversLearning and Development ManagerLouise is the Learning and Development Manager for Halcyon Care Homes and has developed an inclusive Induction programme for all new and existing team. Louise has helped commission new homes in the past and worked with her team and colleagues within an Outstanding Care Home. Louise is responsible for the additional learning and supports all team within Halcyon Care Homes to provide person centred care to all Residents. Louise updates the Homes Training Matrix and ensures that the training all Team receive is line with the Care Certificate and the CQC key lines of enquiry. ![]() Mark McDonaldRegional DirectorMark McDonald has worked across the health and social care sector for over twenty years. With a passion for the delivery of exemplary care, Mark has a comprehensive knowledge of senior healthcare operations with a strong record of achievement throughout his career. Mark has worked across a number of different companies in senior roles leading teams through mentoring and teaching to provide high quality care. He has a proven track record of achievement including being the first registered manager to achieve an Outstanding CQC rating whilst working for another care provider in Suffolk. This was followed by the achievement of a second Outstanding rating following the operational recommissioning and refurbishment ![]() Michael WhiteheadCEO“Our aim is to provide the highest standards of quality care in a luxury, modern environment. We embrace the opportunity to make a difference to our residents’ lives. We believe that moving into a Halcyon Care Home should enrich our residents lives and enable them to maintain contact with their local communities.” ![]() Daniel RowarkManaging DirectorAs Managing Director, Daniel is responsible for leading the home teams to ensure the quality of service provided is of the highest standards for all residents. he will be working alongside the wider Halcyon team and General Managers in order to achieve this, promoting a positive, engaged and empowered culture. "I am incredibly proud to be appointed as Managing Director for Halcyon Care Homes; joining the company in June 2020, with absolute passion and excitement to lead the teams in delivering the highest standards of quality care." “If the team are treated as individuals then in turn, this will be emulated in the care that they provide. I have enjoyed each step of my journey and look forward to the journey yet to come with Halcyon Care Homes." |
Weekly Fees Start From | Fee |
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Residential Fees From / Price Per Week | £1,249.99 |
Funding Types | |
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We Accept Self-Funding Clients | Yes |
We Accept Local Authority Funding | No |
We Accept NHS Continuing Healthcare | Yes |
We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. For more information about Choice Dining please click here.
Styles of Food |
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Dining Locations |
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Dining Styles |
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Hospitality |
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Our Menu |
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Our Photos |
The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
A la Carte
A critical component for good health.
We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
Families are invited for meals [Covid permitting].
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to Dining Room.
Residents have the option of dining in their own room.
Staff sit with the residents they support when they dine.
Residents can order food not on the menu, or have access to an ‘evergreen menu’.
Residents have access to a flexible meal service beyond defined times.
More than one option is available at mealtimes for all residents, including those with special and theraputic diets.
Residents with dementia are shown food or visual menus to help them decide.
There is a weekly menu.
We offer catering for special events.
Residents are involved in the creation of the menu.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Gluten-free food can be served.
Vegan food can be served.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Tables are well laid.
We have food theme days/nights.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
Being environmentally and socially responsible and thoughtful.
We correctly dispose of our waste.
We use locally sourced and locally grown or reared food.
Activities Are So Important |
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As a part of your care arrangement, you will be supported with basic and physical activities of daily living to live as ordinary life as possible, suited to your abilities |
Our Photos |
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Timetables |
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Weekly Activities Planner.docx |
Activities At Home |
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1 to 1 Activities, Bingo, Birthday Celebrations, Board Games, Card Games, Crafts, Crosswords, Exercise Class, Flower Arranging, Knitting / Embroidery, Music Entertainment, Painting, Quiz Games, Reminiscence, Singing, Word Games. |
Activities Outside Our Home |
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Local Tourist Attractions. |
Tettenhall Way, ,
Faversham
Kent
ME13 8YQ
Not yet rated.
Transport |
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Bus Stop nearby, Car Park, Train Station nearby. |
Places of Worship |
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Anglican Church. |
Nearby Services |
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Hospital, Park, Pub, Restaurant, Shops. |
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