Canterbury House

Alicia came on board at the outset of Halcyon Care Homes and has always offered excellent knowledge of social media, as well as its benefit in providing a platform from which Halcyon could grow. Alicia has been instrumental in the recruitment phase and the planning of events within the home.

Her career path is a prime example of Halcyon Care Homes’ commitment to the future. Alicia is both determined and hardworking and, having never previously worked in a caring environment, she has learned quickly and become a welcome smile in both homes. Alicia enjoys spending time getting to know the residents and ensuring the team and our residents are full of positivity.

Alicia has shown a commitment to Halcyon Care Homes by completing a postgraduate course in marketing and social media.

Arvind Joined the Care Home Sector in 2019 as Hospitality Services Manager. Arvind has been a part of the hospitality industry since 2003, mostly working in top-class hotels in India and London before making a move to Care Home Sector.

Arvind’s role as Hospitality Manager is to support and mentor the team to provide consistent quality and to deliver relationship-centred care to all our lovely residents. It’s the little things that count and Arvind prides himself on attention to details.

Arvind feels especially privileged to be part of residents’ lives at their time of need. Particularly when he can see residents benefitting from the rich and meaningful programs, running in our care homes.

Arvind is proud to work with an outstanding team of people who share the same values, Arvind looks forward to always doing his best to serve others.

Emma commenced her early career in a business support and recruitment role where she soon realised her passion for people and the importance of having an effective team in order to achieve business goals and objectives. In 2008, Emma’s chose to move into a HR support role where she achieved her Certificate in Personnel Practice (CPP) and CIPD qualifications to enhance and improve her chosen career path. Emma moved into the Health & Social Care sector in 2012 and this is where her true passion has evolved. With a strong focus on recruiting the right people, ensuring they are offered the opportunity to be the best they can be, with the correct support, training, and career development opportunities.

Gabriella brings over twenty years’ experience across the spectrum of finance roles.  She qualified as a Chartered Management Accountant in September 2007 having spent her early finance career within fashion retail and manufacturing organisations including T K Maxx and Levi Strauss which gave her the opportunity to work across a broad range of roles and obtain her qualifications. 

Gabriella joined Halcyon as CFO in March 2020 whilst undertaking an Executive MBA at Cranfield University which she completed in December 2020. She has responsibility for overseeing the group finance function and the creation and delivery of quality information across the group’s internal and external stakeholders.

Jess is a crucial cog in the day-to-day running of Halcyon Care Homes and is always on hand to help in any way she can, and always with a smile. She is the go-to person in the group for any administrative issues. Jess develops excellent relationships in the homes with staff, residents and their relatives. Her colleagues highly respect Jess for her friendly professionalism as well as her extensive knowledge and support.

“Together, we can provide a caring, high-quality person-centred environment our staff and residents can be proud of. I thoroughly enjoy my role and I’m excited to support the growth of Halcyon Care Homes. Creating a good quality of living and fulfilling lives in a supportive, safe and comfortable environment really does make a difference to
the residents’ lives.”

Lee comes to the role of Facilities Manager at Halcyon Care Homes following a wealth of experience in the social care sector. Lee started his journey in social care as a care assistant at a home in Ipswich before utilising his college qualifications in Arboriculture and Horticulture and becoming the homes’ gardener. Lee has since worked as a Regional Gardener and then Regional Estates team member, supporting homes with maintenance, refurbishment, and commissioning projects. In 2020, following 6 years with his previous company, Lee decided to make the move to Halcyon Care Homes, joining Marham House Care Home as their Maintenance Officer.

Louise is the Learning and Development Manager for Halcyon Care Homes and has developed an inclusive Induction programme for all new and existing team.

Louise has helped commission new homes in the past and worked with her team and colleagues within an Outstanding Care Home. Louise is responsible for the additional learning and supports all team within Halcyon Care Homes to provide person centred care to all Residents. Louise updates the Homes Training Matrix and ensures that the training all Team receive is line with the Care Certificate and the CQC key lines of enquiry.

Mark McDonald has worked across the health and social care sector for over twenty years. With a passion for the delivery of exemplary care, Mark has a comprehensive knowledge of senior healthcare operations with a strong record of achievement throughout his career.

Mark has worked across a number of different companies in senior roles leading teams through mentoring and teaching to provide high quality care. He has a proven track record of achievement including being the first registered manager to achieve an Outstanding CQC rating whilst working for another care provider in Suffolk.  This was followed by the achievement of a second Outstanding rating following the operational recommissioning and refurbishment
of a home in Essex.

“Our aim is to provide the highest standards of quality care in a luxury, modern environment. We embrace the opportunity to make a difference to our residents’ lives. We believe that moving into a Halcyon Care Home should enrich our residents lives and enable them to maintain contact with their local communities.”

As Managing Director, Daniel is responsible for leading the home teams to ensure the quality of service provided is of the highest standards for all residents. he will be working alongside the wider Halcyon team and General Managers in order to achieve this, promoting a positive, engaged and empowered culture.

"I am incredibly proud to be appointed as Managing Director for Halcyon Care Homes; joining the company in June 2020, with absolute passion and excitement to lead the teams in delivering the highest standards of quality care."

“If the team are treated as individuals then in turn, this will be emulated in the care that they provide. I have enjoyed each step of my journey and look forward to the journey yet to come with Halcyon Care Homes."