Docking House
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Station Road
Docking
Kings Lynn
Norfolk
PE31 8LS
| Care Type | Care Home |
|---|---|
| Care Category | Residential | Dementia | Respite |
| Availability | Yes |
| Weekly Prices From | £1,150.00 |
| Regulator's Rating | Good |
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Meet The Manager
Sherry Peel is Manager at Docking House.
Sherry started at Docking House as a carer in February 2014. Within six-month, Sherry progressed to being a Senior Carer and again within six months of this she was promoted to being a joint Assistant Manager.
In September 2022 Sherry reluctantly took on the full responsibility of managing Docking House. Although initially uncertain about her post, she soon gained an abundance of confidence and gained the full trust of her staff, her residents and their families.
Today, Docking House is a warm, welcoming and happy home. Sherry manages the Home, alongside looking after her family of 3 girls and 9 grandchildren.
Docking House is nestled in the charming village of Docking, one of the highest points in Norfolk and a true gem of North Norfolk. With six scenic roads converging on the village, Docking offers easy access to the stunning coastlines of Brancaster Bay and Heacham, as well as the unspoiled countryside dotted with hamlets and villages. It’s a tranquil yet well-connected location—perfect for retirement living.
At Docking House, we believe that life should be lived with comfort, companionship, and compassionate care. The village itself adds to our residents’ enjoyment, with a traditional pub, a local shop, and a picturesque pond where they can spend peaceful moments watching the ducks.
Our home is a place where residents are made to feel truly valued. From pamper days and musical afternoons to regular visits from hairdressers, chiropodists, and other trusted professionals, life at Docking House is filled with opportunities to enjoy, relax, and feel part of a welcoming family. With the dedicated support of the district nursing team, expert medical care is always available whenever it is needed.
We specialise in dementia care, supporting residents with complex needs, and providing expert care for those living with challenging behaviour. Above all, we understand that every individual is unique. Before moving in, we take time to carry out a detailed assessment to learn about each resident’s personal preferences, routines, and care requirements—ensuring we can provide the highest standard of personalised support.
Whether you’re seeking day care, a respite stay, a holiday break, or a long-term home, Docking House offers a safe, supportive, and happy environment where every day can be enjoyed to the fullest.
Docking House — where care feels like home.
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Complex Care, Convalescence, Daily Respite Care, Emergency Care, End of Life, High Dependency, Palliative, Personal care. |
| Disability Support | Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound. |
| Medication | By Mouth. |
| Nursing Specialisms | Cancer, Cerebral Palsy, Depression, Diabetes, Epilepsy, Heart Disease, Liver Disease, Lung Disease, Pain Management, Parkinson's Disease, Stroke, Traumatic Brain Injury. |
| Type Of Dementia | Mild Dementia, Moderate Dementia. |
| Dementia Behaviour | Agitation / Restlessness, Challenging Behaviour, Disrupted Sleep Patterns, Mild Forgetfulness, Violent Behaviour, Wandering . |
| Dementia Specialisms | Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Picks Disease, Vascular Dementia. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
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The safety and wellbeing of our residents and staff is always our highest priority. We follow the latest government guidelines to ensure the highest standards of infection prevention and control at all times. |
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| Infection Control Initiatives in place | ||
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Independent Assessments | We have been independently assessed in our approach to infection control. |
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
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Sterilisation & Disinfection Devices | We are using sterilisation and/or disinfection devices within our care setting. |
| Infection Prevention & Control (IPC) - Regulator’s Assessment | ||
|---|---|---|
| In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below. | ||
| Regulator: CQC | ||
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Admission | The provider assured the regulator that it was admitting people safely to the service. |
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Policies | The provider assured the regulator that its infection prevention and control policy was up to date. |
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Premises | The provider assured the regulator that it was promoting safety through the layout and hygiene practices of the premises. |
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Staffing | The provider assured the regulator that it was making sure infection outbreaks can be effectively prevented or managed. |
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Use of PPE | The provider assured the regulator that it was using personal protective equipment effectively and safely. |
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Visitors | The provider assured the regulator that it was preventing visitors from catching and spreading infections. |
| View the provider’s latest Inspection Reports. | ||
| Safe Visiting Space | |||||
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| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) Yes, our care home has WiFi in all our resident’s rooms. Mobile Phone Network Coverage (mobile “signal”) Yes, our care home has mobile phone signal in all our resident’s rooms. Telephone for external calling No, our care home does not provide a telephone in residents’ rooms. |
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on Facebook| Minimum Age |
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| 65 |
| LGBTQ Welcome |
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| Yes |
| Our Building and Facilities |
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Docking House has been thoughtfully designed to be comfortable, accessible, and welcoming for everyone who lives here. We have three bright, modern and newly decorated lounges to suit every mood — our lively air-conditioned TV lounge, where residents gather to enjoy a good film or watch their favourite shows together, and our peaceful quiet lounge, perfect for reading, relaxing, or simply enjoying a moment of calm. The dining room is at the heart of our home — a warm, social space where residents share meals, laughter, and conversation whilst overlooking the garden. The bathrooms have been newly renovated with a fresh, modern feel, designed to be safe and convenient for everyone — whether they have full or limited mobility. Outside, our beautiful enclosed garden is a favourite spot in the warmer months. Whether it’s soaking up the sunshine, tending to flowers, playing with the home rabbits or simply enjoying the fresh air, it’s a peaceful place to relax and spend time with friends and family. |
| Is Our Home Purpose Built |
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| Yes |
| How Many Floors We Have |
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| 1 |
| Who Owns Our Building |
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| Private |
| Communal Rooms |
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| Conservatory, Dining Rooms, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
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| Assisted Bathroom, Chiropodist, Dentist, Hairdressers, Optician. |
| Our Garden |
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| Communal Garden, Communal Patio, Private Garden(s), Seating, Wheelchair Friendly Access. |
| Our Photos |
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| Description |
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Our rooms are thoughtfully designed to provide the perfect balance of comfort, privacy, and independence. Each bedroom is furnished with a cosy bed, ample wardrobe space for personal belongings, and a specialist chair where residents can relax, read, or enjoy a quiet moment in comfort. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 39 |
| We offer these types of ensuite rooms: WC and Basin. | |
| Type Of Room |
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| Double Room, Shared Room, Single Room. |
| Room Features |
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| Furnished, Step Free Access. |
| Room Facilities |
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| Internet Access, Wifi. |
| Weekly Fees Start From | Fee |
|---|---|
| Residential Fees From / Price Per Week | £1,150.00 |
| Residential Dementia Fees From / Price Per Week | £1,150.00 |
| Respite Fees From / Price Per Week | £1,150.00 |
| Funding Types | |
|---|---|
| Local Authority | Norfolk |
| Region | East |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | Yes |
| We Accept NHS Continuing Healthcare | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Styles of Food |
 Gluten-free
Pureed
Vegan
Vegetarian
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|---|---|
| Dining Locations |
Bedroom Dining
Lounge/Diner
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| Dining Styles |
Hot Trolley
Room Service
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The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
Hot Trolley
Room Service
A critical component for good health.
5 Star Rated by UK Food Standards. Hand hygiene for both residents and staff.
We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to Dining Room.
Residents have the option of dining in their own room.
Staff sit with the residents they support when they dine.
Residents have access to a flexible meal service beyond defined times.
More than one option is available at mealtimes for all residents, including those with special and theraputic diets.
Residents with dementia are shown food or visual menus to help them decide.
There is a weekly menu.
Residents are involved in the creation of the menu.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Gluten-free food can be served.
Vegan food can be served.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Staff are hospitality trained to present / serve meals.
Tables are well laid.
We have food theme days/nights.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
Being environmentally and socially responsible and thoughtful.
We correctly dispose of our waste.
We have a waste management system.
We monitor our food waste.
We use locally sourced and locally grown or reared food.
Our energy usage is well maintained.
| Activities Are So Important |
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At Docking House, life is full of opportunities to enjoy new experiences, revisit favourite pastimes, and make happy memories. Our dedicated Activity Coordinator creates a varied programme of events, both inside and outside the home, ensuring there’s always something to look forward to. Within the home, residents can enjoy pampering sessions, arts & crafts, games, musical performances, and visits from special guests – including singers, musicians, friendly ponies, alpacas, and even exotic animals through ZooLab. We also host lively celebrations for Easter, VE Day, Halloween, and our much-loved summer and Christmas parties, where families are warmly invited to join the fun. When residents fancy a change of scenery, we’re perfectly placed for a gentle stroll to the local shop and duck pond, a visit to the park, or even a relaxed afternoon at the pub. |
| Activities At Home |
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| 1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Cooking, Crafts, Crosswords, Dancing, Excursions, Exercise Class, Knitting / Embroidery, Music Entertainment, Painting, Pet Therapy, Quiz Games, Religious Services, Reminiscence, Singing, Themed Events, Visiting Entertainment, Word Games. |
| Activities Outside Our Home |
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| Local Tourist Attractions, Park, Pub. |
The Go Green badge is designed to give care-seekers like yourself the ability to consider and compare a care home’s sustainability and green practices.
The below statements are changes that the care provider has acknowledged they have implemented towards a more sustainable future.
The operation, maintenance, and repair of a property
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Do you use LED light bulbs? | Yes |
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Are your windows double glazed? | Yes |
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Is your boiler less than 15 years old? | Yes |
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Do you have an EPC rating? | Yes |
The sourcing of goods and the landfill/recycling journey
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Do you monitor your waste? | Yes |
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Do you train your team on recycling practices? | Yes |
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Do you have systems for recycling throughout the home? | Yes |
Energy reduction and renewable energy usage
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Do you measure your energy consumption? | Yes |
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Is your boiler less than 15 years old? | Yes |
Using digital rather than paper based processes
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Do you use digital payslips? | Yes |
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Do you use digital care plans? | Yes |
Station Road
Docking
Kings Lynn
Norfolk
PE31 8LS
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Good |
| Safe | Good |
| Well Led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
| Inspection Reports | |
| Last inspected | 6th August 2019 |
| Last rated | 12th September 2019 |
| Current Report |
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| Historic Reports |
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| Registration Date | 23rd December 2010 |
| Service Provider | ARMSCARE Limited, PE31 8LS |
Docking House Care Home - Care Quality Commission (cqc.org.uk)
| Transport |
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| Bus Stop nearby, Car Park, Car Park on-site. |
| Places of Worship |
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| Anglican Church. |
| Nearby Services |
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| Church, Local Walks & Bike Rides, Park, Post Office, Pub, Restaurant, Shops, Surgery. |
Frequently asked questions about Docking House
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