Cromwell House
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| Care Type | Care Home |
|---|---|
| Care Category | Residential | Respite |
| Availability | Yes |
| Weekly Prices From | £1,290.49 |
| Regulator's Rating | Requires Improvement |
Meet The Manager
Jennifer Howes is Care Home Manager at Cromwell House.
Jennifer began her career at MHA Cromwell House in 2003 as a care assistant, drawn in by the home’s warm atmosphere. Her dedication saw her progress to senior carer, assistant manager, and eventually home manager in 2008,a journey she hadn’t expected but embraced with commitment and compassion. Recently celebrating 22 years of service, Jennifer is admired for her hands-on leadership and deep understanding of front-line care. She remains closely involved in daily operations, fostering strong relationships with staff and residents. Jennifer believes that while care work is demanding, it is deeply rewarding. Reflecting on the challenges of the pandemic, she credits MHA’s support and the team’s resilience in shaping a meaningful career.
Located in a peaceful residential area of Norwich, just a short distance from the city center, MHA Cromwell House is a care home offering specialist support for up to 38 residents. Built in 1969 and expanded over the years, the home blends modern amenities with a touch of local history, creating a comfortable and welcoming environment for all who live there.
The beautifully landscaped gardens play a central role in life at Cromwell House, providing residents with a tranquil space to enjoy nature. Enclosed and well-maintained, the outdoor areas are perfect for relaxation, with seating spots surrounded by colorful flowerbeds and wildlife like foxes and squirrels adding charm. The summer house is a popular gathering place for everything from family tea breaks to garden parties, while the conservatory offers stunning views of the garden, making it an ideal spot for moments of peace, even in cooler weather.
Cromwell House offers a variety of amenities, including cozy en-suite bedrooms, inviting communal lounges, and even a chapel for quiet reflection. Residents can enjoy pampering at the hair salon or socialize over tea in the conservatory. With a full calendar of activities, ranging from competitive carpet bowling to lively singalongs, there’s always something to look forward to. Day trips to attractions like Yarmouth Sea Life Centre or Norfolk Broads provide exciting opportunities for exploration, while intergenerational activities and quiet moments in the chapel offer a perfect balance of vibrancy and tranquility.
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Daily Respite Care, End of Life, Personal care. |
| Disability Support | Physical Disability, Physically Frail, Walking Frame. |
| Medication | By Mouth. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
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We are working within the government guidelines to help protect our staff and clients. |
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| Infection Control Initiatives in place | ||
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Independent Assessments | We have been independently assessed in our approach to infection control. |
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
| Infection Prevention & Control (IPC) - Regulator’s Assessment | ||
|---|---|---|
| In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below. | ||
| Regulator: CQC | ||
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Policies | The provider assured the regulator that its infection prevention and control policy was up to date. |
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Use of PPE | The provider assured the regulator that it was using personal protective equipment effectively and safely. |
| View the provider’s latest Inspection Reports. | ||
| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) Yes, our care home has WiFi in all our resident’s rooms. Mobile Phone Network Coverage (mobile “signal”) The Care Organisation has not indicated availability Telephone for external calling Yes, our care home provides a telephone in all our resident’s rooms. |
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With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on Facebook| Minimum Age |
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| 65 |
| Our Building and Facilities |
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We would never want people to feel like they’re walking into a business or a hotel. Because this is a home first and foremost, and you can sense that in your surroundings. We’re proud that people can make this place their own… somewhere that brings those natural feelings of warmth, security, and belonging. |
| Is Our Home Purpose Built |
|---|
| Yes |
| How Many Floors We Have |
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| 2 |
| Who Owns Our Building |
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| Charity |
| Communal Rooms |
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| Activities Room, Dining Rooms, Library, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
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| Assisted Bathroom, Beauty Salon, Chiropodist, Dentist, Hairdressers, Library, Lift, Optician. |
| Our Garden |
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| Communal Garden, Communal Patio, Seating, Sensory Garden, Summer House, Wheelchair Friendly Access. |
| Brochures |
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| Cromwell House Brochure.pdf |
| Our Photos |
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| Description |
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We encourage our residents to furnish their rooms as they wish. This could be as simple as hanging a couple of their favourite pictures on the wall, but they’re also welcome to bring their comfy chair or anything that makes them feel at home. The most important thing is for everyone to feel comfortable, happy and settled. We have a mix of room types, including some with a full en suite wet room and others with an en suite toilet and sink. If your loved one enjoys catching up with the latest news, sport, chat shows or soaps, we can provide a TV in their room on request, and there’s WiFi throughout the home. We have a call system that can be operated by a hand control or a pendant depending on personal preference. All floors are secured by keypad coding to ensure that residents are safe and secure at all times. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 38 |
| Number Of Ensuite Rooms | 38 |
| We offer these types of ensuite rooms: WC and Basin. | |
| Type Of Room |
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| Single Room. |
| Room Features |
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| Furnished, Unfurnished. |
| Room Facilities |
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| Alarm, Freeview TV, Telephone Point. |
| Weekly Fees Start From | Fee |
|---|---|
| Residential Fees From / Price Per Week | £1,290.49 |
| Funding Types | |
|---|---|
| Local Authority | Norfolk |
| Region | East |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Dining Locations |
 Café
Lounge/Diner
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|---|---|
| Our Photos |
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The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
A critical component for good health.
5 Star Rated by UK Food Standards. Hand hygiene for both residents and staff.
We are following best practice including NICE guidelines as a standard.
A freedom to eat the food you want, when you want it.
Residents have access to Dining Room.
Residents can order food not on the menu, or have access to an ‘evergreen menu’.
Residents have access to a flexible meal service beyond defined times.
More than one option is available at mealtimes for all residents, including those with special and theraputic diets.
There is a weekly menu.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Halal food can be served.
Kosher food can be served.
Gluten-free food can be served.
Vegan food can be served.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Tables are well laid.
There are no unnecessary disruptions during mealtimes.
| Activities Are So Important |
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The home benefits from an enthusiastic Activities Co-ordinator five days a week who is responsible for planning trips out in the home's minibus, in-house entertainment, hairdressing room, Cognitive Stimulation therapy, pet therapy, art therapy and regular exercise/activities. Cromwell House also boasts its very own music therapist. Funded entirely by charitable donations, these award-winning weekly sessions are led by our highly-trained therapists and can have an incredibly powerful and positive impact on a person’s well-being. At Cromwell House, our music therapists interact with residents through singalongs, playing simple percussion instruments and responding to musical cues in either a one-to-one or group setting. These sessions often prove to be truly life-enhancing, helping people to unlock special memories and express their feelings and emotions. The Activity Coordinator(s) will plan regular activities, events and trips. These will vary by week and will cater to differing needs and abilities as far as possible. Regular activities (no extra cost) include: • Animal visits • Armchair exercises • Arts and crafts • Baking/cooking • Bible studies • Bingo • Church services • Flower arranging • Gardening • Home minibus • Knitting • Quizzes • Regular trips out (additional costs may apply, e.g. for theatre tickets) • Themed events |
| Our Photos |
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| Activities At Home |
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| 1 to 1 Activities, Bingo, Birthday Celebrations, Board Games, Card Games, Crafts, Crosswords, Excursions, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Painting, Pet Therapy, Quiz Games, Religious Services, Reminiscence, Singing, Themed Events, Visiting Entertainment, Word Games. |
| Activities Outside Our Home |
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| Local Tourist Attractions, Shopping, Theatre. |
| Our Pets |
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Pets are not allowed at Cromwell House. |
| Can You Bring Your Pet |
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| No |
Cecil Road
Norwich
Norfolk
NR1 2QJ
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Requires Improvement |
| Safe | Requires Improvement |
| Well Led | Requires Improvement |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Requires Improvement |
| Inspection Reports | |
| Last inspected | 7th November 2023 |
| Last rated | 18th January 2024 |
| Current Report |
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| Historic Reports |
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| Registration Date | 22nd December 2010 |
| Service Provider | Methodist Homes, DE1 2EQ |
Cromwell House Care Home - Care Quality Commission (cqc.org.uk)
| Transport |
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| Bus Stop nearby, Car Park, Train Station nearby. |
| Places of Worship |
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| Anglican Church. |
| Nearby Services |
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| Church, Golf Club, Hospital, Park, Pub, Restaurant, Shops. |
Frequently asked questions about Cromwell House
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