Marham House Care Home

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Profile Strength
Excellent 96%
Care Type Care Home
Care Category Dementia | Respite | Residential
Availability Yes
Weekly Prices From £1,349.98
Regulator's Rating Not Yet Rated
Meet The Manager

Jan Gibbs is the Registered Manager at Marham House Care Home.

Jan Gibbs

Marham House care home in Bury St Edmunds opens its doors to residents in March 2020. It is more than just a care home – it is a lifestyle choice and the next chapter in your life, with all the finishing touches you would expect from a warm and welcoming home. Marham House features luxurious social spaces, attractive décor and secure gardens. All 66 bedrooms are en-suite, allowing us to deliver person-centred care in a dignified manner, while still promoting independence.

Care Options We Can Provide
Support For Companionship, End of Life, High Dependency, Palliative, Personal care, Rehabilitation.
Disability Support Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound.
Medication By Mouth.
Type Of Dementia Mild Dementia.
Dementia Behaviour Agitation / Restlessness, Challenging Behaviour, Disrupted Sleep Patterns, Mild Forgetfulness, Wandering .
Dementia Specialisms Alzheimer's.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

What we're doing to keep residents & visitors safe

Hand sanitiser and PPE stations are available throughout the home, One Spray Hand sanitiser upon arrival which provides users with 24 hrs protection. One Spray Surface sanitiser used in all the homes after every 25 days (put a protection layer for 30 days). Regular Infection Control Themed Supervision with all the team members, monthly infection control audit, spillage kits available in each floor for body fluids, D&V procedure, and guidance available in each floor for team. Halcyon colour coded policy in place for mops to avoid any spread of infection. In depth training for all the team members via eLearning portal and face to face by our IPC lead in each home.

Infection Control Initiatives in place
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Infection Screening We are using technology to screen for infections & monitor symptoms.
safe-tick Sterilisation & Disinfection Devices We are using sterilisation and/or disinfection devices within our care setting.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Safe Visiting Space
safe-tick We have a safe visiting space
Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

The Care Organisation has not indicated availability

Mobile Phone Network Coverage (mobile “signal”)

The Care Organisation has not indicated availability

Telephone for external calling

The Care Organisation has not indicated availability

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Minimum Age

Resident Contract Oct 2019 (1).docx
Our Building and Facilities

Since it has been purposefully designed and newly built as a residential care home, Marham House combines modern functionality with welcoming, stylish and comfortable design. So, for example, since every bedroom comes with its own bathroom, these have been designed with access for older guests in mind. Combined with large, comfortable communal spaces and a wide range of amenities ranging from a beautiful garden to an onsite hairdressers, Marham House is made to be a safe, relaxing and luxurious new home for its residents.

  •   Transport and accompaniment to medical appointments to where necessary 
    •  Local GP service and medication management 
    •  Annual eye test and dental check-up (treatment charges apply) 
    • Monthly appointment at our on-site hairdressing salon
    •  Regular appointments with our chiropodist 
    • A selection of newspapers and magazines 
    • Full personal laundry service and daily housekeeping 
    • Disabled access and lift service
    • Car parking for residents and visitors

    Is Our Home Purpose Built

    The Year Our Home Was Built
    1 Jan 2019

    How Many Floors We Have

    Who Owns Our Building

    Communal Rooms
    Activities Room, Bar / Pub, Bistro, Dining Rooms, Library, Sitting Rooms, TV Lounges.

    What Else Do We Provide
    Assisted Bathroom, Beauty Salon, Chiropodist, Chiropractor, Cinema, Day Centre, Dentist, GP, Hairdressers, Library, Lift, Optician.

    Our Garden
    Communal Garden, Secure Garden, Wheelchair Friendly Access.

    How 'Smart' Are We?
    Electronic Visitor Register.


    Our Photos


    We want Marham House to become each resident’s new home, we encourage everyone to bring their personal effects such as furniture, paintings and photographs with them to make their en-suite bedroom look and feel more familiar. Each one of the 66 comfortable bedrooms come fully equipped with a Smart TV, mini-fridge and a telephone as standard.

    Marham House has Wi-Fi coverage throughout, allowing devices to operate in all bedrooms as well as in all of our communal areas. So, when you aren’t taking part in an activity, want to phone friends and family members, or simply want a little quiet time to yourself at the end of a busy day, your room really is your room.

    About Our Rooms
    Number Of Rooms 66
    Number Of Ensuite Rooms 66

    Type Of Room
    Double Room, Single Room.

    Room Features
    Furnished, Unfurnished.

    Room Facilities
    Alarm, Catch up TV, Freeview TV, Fridge, Internet Access, Safe, Secure Access, Sky/Cable TV, Telephone Point.

    Our Photos

    The Halcyon Care Homes name also helps to attract and retain the best staff, since by being part of a bigger, established group, we are able to offer extensive induction courses and ongoing staff training. In turn, this benefits all of our residents, who receive constantly maintained levels of high standard care and service.

    Our Team
    Alicia Bradon
    Alicia Bradon
    Marketing and Communications Manager

    Alicia came on board at the outset of Halcyon Care Homes and has always offered excellent knowledge of social media, as well as its benefit in providing a platform from which Halcyon could grow. Alicia has been instrumental in the recruitment phase and the planning of events within the home.

    Her career path is a prime example of Halcyon Care Homes’ commitment to the future. Alicia is both determined and hardworking and, having never previously worked in a caring environment, she has learned quickly and become a welcome smile in both homes. Alicia enjoys spending time getting to know the residents and ensuring the team and our residents are full of positivity.

    Alicia has shown a commitment to Halcyon Care Homes by completing a postgraduate course in marketing and social media.

    Arvind Kumar
    Arvind Kumar
    Regional Hospitality Manager

    Arvind Joined the Care Home Sector in 2019 as Hospitality Services Manager. Arvind has been a part of the hospitality industry since 2003, mostly working in top-class hotels in India and London before making a move to Care Home Sector.

    Arvind’s role as Hospitality Manager is to support and mentor the team to provide consistent quality and to deliver relationship-centred care to all our lovely residents. It’s the little things that count and Arvind prides himself on attention to details.

    Arvind feels especially privileged to be part of residents’ lives at their time of need. Particularly when he can see residents benefitting from the rich and meaningful programs, running in our care homes.

    Arvind is proud to work with an outstanding team of people who share the same values, Arvind looks forward to always doing his best to serve others.

    Daniel Rowark
    Daniel Rowark
    Managing Director

    As Managing Director, Daniel is responsible for leading the home teams to ensure the quality of service provided is of the highest standards for all residents. he will be working alongside the wider Halcyon team and General Managers in order to achieve this, promoting a positive, engaged and empowered culture.

    "I am incredibly proud to be appointed as Managing Director for Halcyon Care Homes; joining the company in June 2020, with absolute passion and excitement to lead the teams in delivering the highest standards of quality care."

    “If the team are treated as individuals then in turn, this will be emulated in the care that they provide. I have enjoyed each step of my journey and look forward to the journey yet to come with Halcyon Care Homes."

    Emma Oldershaw
    Emma Oldershaw
    Group HR Manager

    Emma commenced her early career in a business support and recruitment role where she soon realised her passion for people and the importance of having an effective team in order to achieve business goals and objectives. In 2008, Emma’s chose to move into a HR support role where she achieved her Certificate in Personnel Practice (CPP) and CIPD qualifications to enhance and improve her chosen career path. Emma moved into the Health & Social Care sector in 2012 and this is where her true passion has evolved. With a strong focus on recruiting the right people, ensuring they are offered the opportunity to be the best they can be, with the correct support, training, and career development opportunities.

    Gabriella Davies
    Gabriella Davies
    Chief Financial Officer

    Gabriella brings over twenty years’ experience across the spectrum of finance roles.  She qualified as a Chartered Management Accountant in September 2007 having spent her early finance career within fashion retail and manufacturing organisations including T K Maxx and Levi Strauss which gave her the opportunity to work across a broad range of roles and obtain her qualifications. 

    Gabriella joined Halcyon as CFO in March 2020 whilst undertaking an Executive MBA at Cranfield University which she completed in December 2020. She has responsibility for overseeing the group finance function and the creation and delivery of quality information across the group’s internal and external stakeholders.

    Jan Gibbs
    Jan Gibbs
    the Registered Manager
    Jessica Tilson
    Jessica Tilson
    Executive Assistant

    Jess is a crucial cog in the day-to-day running of Halcyon Care Homes and is always on hand to help in any way she can, and always with a smile. She is the go-to person in the group for any administrative issues. Jess develops excellent relationships in the homes with staff, residents and their relatives. Her colleagues highly respect Jess for her friendly professionalism as well as her extensive knowledge and support.

    “Together, we can provide a caring, high-quality person-centred environment our staff and residents can be proud of. I thoroughly enjoy my role and I’m excited to support the growth of Halcyon Care Homes. Creating a good quality of living and fulfilling lives in a supportive, safe and comfortable environment really does make a difference to
    the residents’ lives.”

    Lee Underwood
    Lee Underwood
    Facilities Manager

    Lee comes to the role of Facilities Manager at Halcyon Care Homes following a wealth of experience in the social care sector. Lee started his journey in social care as a care assistant at a home in Ipswich before utilising his college qualifications in Arboriculture and Horticulture and becoming the homes’ gardener. Lee has since worked as a Regional Gardener and then Regional Estates team member, supporting homes with maintenance, refurbishment, and commissioning projects. In 2020, following 6 years with his previous company, Lee decided to make the move to Halcyon Care Homes, joining Marham House Care Home as their Maintenance Officer.

    Louise Chilvers
    Louise Chilvers
    Learning and Development Manager

    Louise is the Learning and Development Manager for Halcyon Care Homes and has developed an inclusive Induction programme for all new and existing team.

    Louise has helped commission new homes in the past and worked with her team and colleagues within an Outstanding Care Home. Louise is responsible for the additional learning and supports all team within Halcyon Care Homes to provide person centred care to all Residents. Louise updates the Homes Training Matrix and ensures that the training all Team receive is line with the Care Certificate and the CQC key lines of enquiry.

    Mark McDonald
    Mark McDonald
    Regional Director

    Mark McDonald has worked across the health and social care sector for over twenty years. With a passion for the delivery of exemplary care, Mark has a comprehensive knowledge of senior healthcare operations with a strong record of achievement throughout his career.

    Mark has worked across a number of different companies in senior roles leading teams through mentoring and teaching to provide high quality care. He has a proven track record of achievement including being the first registered manager to achieve an Outstanding CQC rating whilst working for another care provider in Suffolk.  This was followed by the achievement of a second Outstanding rating following the operational recommissioning and refurbishment
    of a home in Essex.

    Michael Whitehead
    Michael Whitehead

    “Our aim is to provide the highest standards of quality care in a luxury, modern environment. We embrace the opportunity to make a difference to our residents’ lives. We believe that moving into a Halcyon Care Home should enrich our residents lives and enable them to maintain contact with their local communities.”

    Weekly Fees Start From Fee
    Residential Fees From / Price Per Week £1,349.98

    Funding Types
    We Accept Self-Funding Clients Yes
    We Accept Local Authority Funding No
    We Accept NHS Continuing Healthcare Yes
    We Accept Local Authority funding with a Third Party Top-Up Yes

    Choice Dining Logo

    Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.

    To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. For more information about Choice Dining please click here.

    Styles of Food Pink tick icon Pureed Pink tick icon Vegan Pink tick icon Vegetarian
    Dining Locations Pink tick icon Bedroom Dining Pink tick icon Café Pink tick icon Restaurant
    Dining Styles Pink tick icon A la Carte Pink tick icon Room Service
    Hospitality Pink tick icon Guests are welcome for dinner (Covid permitting)
    Our Menu Pink tick icon Menu.txt
    Our Photos

    The preparation, nutritional value and presentation of food.

    Pink tick icon Attractive drinks and adaptive cups/glasses are available and accessible where needed.

    Pink tick icon Individual dietary needs are person centred.

    Pink tick icon Meals reflect the nutritional needs of the residents.

    Pink tick icon Our menu is balanced.

    Pink tick icon Snacks are provided for residents that require texture-modified food.

    Pink tick icon Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).

    Pink tick icon A la Carte

    Pink tick icon Room Service

    A critical component for good health.

    Rating badge

    Pink tick icon 5 Star Rated by UK Food Standards.

    Pink tick icon We are following best practice including NICE guidelines as a standard.

    Pink tick icon We are conducting internal and/or 3rd party food safety audits.

    Pink tick icon We have allergen management policies in place.

    A freedom to eat the food you want, when you want it.

    Pink tick icon Families are invited for meals [Covid permitting].

    Pink tick icon Residents dining in their own room have the same food options as elsewhere.

    Pink tick icon Residents dining in their own room have their food presented to same standard as elsewhere.

    Pink tick icon Residents have access to a Restaurant

    Pink tick icon Residents have access to Dining Room.

    Pink tick icon Residents have the option of dining in their own room.

    Pink tick icon Staff sit with the residents they support when they dine.

    Pink tick icon Residents can order food not on the menu, or have access to an ‘evergreen menu’.

    Pink tick icon Residents have access to a flexible meal service beyond defined times.

    Pink tick icon More than one option is available at mealtimes for all residents, including those with special and theraputic diets.

    Pink tick icon Residents with dementia are shown food or visual menus to help them decide.

    Pink tick icon There is a weekly menu.

    Pink tick icon We offer catering for special events.

    Pink tick icon Residents are involved in the creation of the menu.

    Pink tick icon The best interest choices are made for residents unable to make their own choices.

    Understanding the wants and requirements of every individual be it cultural, religious or dietary.

    Pink tick icon Gluten-free food can be served.

    Pink tick icon Vegan food can be served.

    Pink tick icon Vegetarian food can be served.

    Pink tick icon We can support people with Diabetes.

    Delivering a respectful and quality service.

    Pink tick icon Residents are given appropriate and dignified crockery / glassware and cutlery.

    Pink tick icon Tables are well laid.

    Pink tick icon We have food theme days/nights.

    Pink tick icon Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.

    Pink tick icon Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).

    Pink tick icon We promote an inclusive dining experience.

    Pink tick icon There are no unnecessary disruptions during mealtimes.

    Being environmentally and socially responsible and thoughtful.

    Pink tick icon We use locally sourced and locally grown or reared food.

    Activities Are So Important
    • Dedicated lifestyle coordinators and regular social committee meetings to allow you to put your ideas into practice 

    • A full and varied programme of activities 

    • Clubs, entertainment and talks within the home 

    • Regular shopping trips and larger day trips out of the home accompanied by our staff (any venue admission would be charged) 

    • Monthly appointment at our on-site hairdressing salon 

    • Regular appointments with our chiropodist 

    • A selection of newspapers and magazines 

    Our Photos

    Weekly Activities Planner.docx

    Activities At Home
    1 to 1 Activities, Board Games, Crafts, Crosswords, Excursions, Gardening, Quiz Games, Visiting Entertainment, Word Games.

    Activities Outside Our Home
    Garden Centre, Local Tourist Attractions, Park, Shopping.

    Simcoe Road
    Bury St Edmunds
    IP32 6FR

    Not yet rated.

    Car Park on-site.

    Nearby Services
    Garden Centre, Park, Shops.

    Frequently asked questions about Marham House Care Home

    Marham House Care Home provides Dementia, Respite and Residential care.
    Marham House Care Home has 66 rooms.
    Prices for Marham House Care Home start from £1,349.98 per week.
    Marham House Care Home is owned by Halcyon Care Homes.
    Yes. Marham House Care Home does offer Residential care.
    Yes. Marham House Care Home does offer Respite care.
    Yes. Marham House Care Home does provide care for people with Dementia.
    Marham House Care Home does not accept Local Authority clients.
    Marham House Care Home accepts NHS Continuing Healthcare clients.
    Jan Gibbs is the manager of Marham House Care Home.

    Profile Last Updated: 15 Aug 2022 | Report this Profile

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