Claremont Court Care Home
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Harts Gardens
Guildford
Surrey
GU2 9QA
| Care Type | Care Home |
|---|---|
| Care Category | Residential | Nursing | Dementia | Respite |
| Availability | Yes |
| Regulator's Rating | Good |
Meet The Manager
Karen Byres is The Home Manager at Claremont Court Care Home.
Karen has worked in the healthcare arena for over 30 years, having been inspired as a child by her mother who ran a nursing home in Southampton. Karen started her career as a carer and in the intervening years, has gained a wealth of experience working with and then managing teams caring for older people with dementia. Since 2014, Karen has been the Registered Home Manager of Claremont Court in Guildford.
Karen’s passion is to create a home-from-home for all her residents within a warm and friendly environment. She has developed an exceptionally dedicated team that has been cherry-picked to form the stable family unit at the heart of Claremont Court’s dementia care.
Karen is rightly proud of having led the team to win many prestigious national and regional Dementia Care awards.
When it comes to delivering exceptional dementia care with love and a deep sense of compassion, the amazing people who form our Claremont Court Care Home team in Guildford are everything.
At Claremont Court Care Home, we provide specialist dementia care with love and compassion. We have won many awards over the years, winning Specialist Care at the national Care Home Awards 2025 and a High Commendation at the Dementia Care Awards 2025. We are platinum accredited with the Gold Standards Framework for end-of-life care, and are proud to be in the UK’s Top 20 Mid-sized Care Group 2026, as rated by carehome.co.uk, and most recently finalists at the National Dementia Care Awards 2026 and the Palliative Care Awards 2026.
Our skilled and expert team combines their experience, specialist dementia training, and collective dedication to truly understanding each person, ensuring our residents, no matter the complexity of their dementia, receive the very best care and support.
Our home provides residential and nursing dementia care, having been designed to meet the needs of those living with complex dementia. It features wide corridors, clear signage to aid wayfinding, and memory boxes for residents to personalise. It also features elegant en-suite bedrooms, spacious lounges and dining rooms, a hair salon, and a large, tranquil sensory garden.
There is a varied activities and events calendar tailored specifically to residents' needs, including arts and crafts sessions, reminiscence activities, live music performances, and dementia-aid computer games and puzzles. Soothing lighting, sound therapy, fragrant aromatherapy, and comforting hand massages also allow residents to experience multi-sensory relaxation in small groups or in the comfort of their own bedrooms during Namaste Care sessions.
Regular minibus outings to local places of interest are carefully planned, ensuring our residents’ safety and enjoyment on each excursion. Well-established community links also allow us to grant residents’ wishes, big and small, with our Make-A-Wish initiative.
All our team members receive comprehensive dementia training, professional development, and ongoing expert guidance to ensure we are well-equipped to support residents in having the best possible quality of life. Families know their loved ones are being cared for by a trusted and reputable provider, with care and compassion at the forefront of all we do.
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Complex Care, Convalescence, Emergency Care, End of Life, High Dependency, Nursing Dementia / EMI, Palliative, Personal care, Physiotherapy. |
| Disability Support | Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound. |
| Medication | By Mouth, Change Catheter, Injection, Suppository. |
| Nursing Specialisms | Bariatric care, Cancer, Diabetes, Parkinson's Disease, Stroke. |
| Type Of Dementia | Mild Dementia, Moderate Dementia, Severe Dementia (EMI). |
| Dementia Behaviour | Agitation / Restlessness, Challenging Behaviour, Disrupted Sleep Patterns, Mild Forgetfulness, Wandering . |
| Dementia Specialisms | Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Picks Disease, Vascular Dementia. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
|---|---|---|
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Claremont Court is working within the government guidelines to help protect our staff and clients. |
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| Infection Control Initiatives in place | ||
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
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Sterilisation & Disinfection Devices | We are using sterilisation and/or disinfection devices within our care setting. |
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Virus Testing | We are testing for viral infection when symptoms present within our care setting. |
| Infection Prevention & Control (IPC) - Regulator’s Assessment | ||
|---|---|---|
| In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below. | ||
| Regulator: CQC | ||
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Use of PPE | The provider assured the regulator that it was using personal protective equipment effectively and safely. |
| View the provider’s latest Inspection Reports. | ||
| Safe Visiting Space | |||||
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| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) Yes, our care home has WiFi in all our resident’s rooms. Mobile Phone Network Coverage (mobile “signal”) Yes, our care home has mobile phone signal in all our resident’s rooms. Telephone for external calling Yes, our care home provides a telephone in all our resident’s rooms. |
Social media provides an up to date window on the activities within a provider's setting.
We are on Facebook| Minimum Age |
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| 18 |
| Our Building and Facilities |
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Claremont Court Care Home is a warm and friendly environment designed to meet the needs of those living with dementia. The home is furnished to an exceptionally high standard, balancing elegance and comfort in a warm and welcoming way. By creating the right environment, the home is designed to minimise anxiety and enhance residents’ quality of life by providing features to maximise independence. It also creates a safe, stimulating, and restful sanctuary with outstanding facilities. |
| Is Our Home Purpose Built |
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| Yes |
| How Many Floors We Have |
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| 2 |
| Who Owns Our Building |
|---|
| Private |
| Communal Rooms |
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| Bistro, Dining Rooms, Library, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
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| Assisted Bathroom, Beauty Salon, Cinema, Hairdressers, Library, Lift, Minibus, Smoking Area. |
| Our Garden |
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| Communal Garden, Communal Patio, Private Garden(s), Seating, Secure Garden, Sensory Garden, Vegetable Plot, Wheelchair Friendly Access. |
| Our Photos |
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| Description |
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Some bedrooms have their own private garden and patio, and larger suites have separate seating areas, offering all important choice. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 57 |
| Number Of Ensuite Rooms | 57 |
| We offer these types of ensuite rooms: WC and Basin. | |
| Type Of Room |
|---|
| Shared Room, Single Room. |
| Room Features |
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| Furnished, Garden View, Step Free Access. |
| Room Facilities |
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| Telephone Point. |
| Our Photos |
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| Funding Types | |
|---|---|
| Local Authority | Surrey |
| Region | South East |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | No |
| We Accept NHS Continuing Healthcare | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Styles of Food |
 Pureed
Vegetarian
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|---|---|
| Dining Locations |
Bedroom Dining
Lounge/Diner
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| Dining Styles |
Hot Trolley
Room Service
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| Hospitality |
Guests are welcome for dinner (Covid permitting)
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| Our Photos |
The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
Hot Trolley
Room Service
A critical component for good health.
5 Star Rated by UK Food Standards. Hand hygiene for both residents and staff.
We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
Families are invited for meals [Covid permitting].
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to Dining Room.
Staff sit with the residents they support when they dine.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Tables are well laid.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
There are no unnecessary disruptions during mealtimes.
| Activities Are So Important |
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Our residents’ ongoing health and wellbeing is extremely important to us and we recognise that keeping active, both mentally and physically, whilst maintaining a sense of purpose and meaning are key to individuals’ happiness, contentment and joy. In partnership with our residents and those closest to them, our dedicated lifestyle team develops a varied programme of meaningful activities, events and celebrations which are personalised to individuals’ likes, dislikes, abilities and care needs as well as aspirations and dreams for the future. |
| Our Photos |
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| Activities At Home |
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| 1 to 1 Activities, Bingo, Birthday Celebrations, Board Games, Card Games, Cooking, Crafts, Crosswords, Dancing, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Painting, Pet Therapy, Quiz Games, Reminiscence, Singing, Themed Events, Visiting Entertainment, Word Games, Yoga. |
| Activities Outside Our Home |
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| Garden Centre, Local Tourist Attractions, Park, Shopping, Theatre. |
The Go Green badge is designed to give care-seekers like yourself the ability to consider and compare a care home’s sustainability and green practices.
The below statements are changes that the care provider has acknowledged they have implemented towards a more sustainable future.
The operation, maintenance, and repair of a property
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Do you use LED light bulbs? | Yes |
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Are your windows double glazed? | Yes |
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Is your boiler less than 15 years old? | Yes |
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Do you have an EPC rating? | Yes |
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Do you use eco-friendly cleaning products? | Yes |
The sourcing of goods and the landfill/recycling journey
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Do you monitor your waste? | Yes |
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Do you train your team on recycling practices? | Yes |
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Do you have systems for recycling throughout the home? | Yes |
Energy reduction and renewable energy usage
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Do you measure your energy consumption? | Yes |
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Is your boiler less than 15 years old? | Yes |
Using digital rather than paper based processes
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Do you use digital payslips? | Yes |
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Do you use online rotas? | Yes |
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Do you use digital care plans? | Yes |
In-home and community projects that protect the environment
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Do you carry out projects that support wildlife? | Yes |
| Our Pets |
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Visitors are welcome to bring well-behaved pets to visit and we also welcome visits from a range of pets and animals as part of our activities, along with our home cats Clare and Monty and our manager's dog Ruby who visits regularly. |
| Can You Bring Your Pet |
|---|
| No |
Harts Gardens
Guildford
Surrey
GU2 9QA
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Good |
| Safe | Good |
| Well Led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
| Inspection Reports | |
| Assessment Date | 10th January 2024 |
| Published Date | 25th July 2024 |
| Current Report |
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| Historic Reports |
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| Registration Date | 24th October 2011 |
| Service Provider | Carebase (Claremont) Limited, SW19 4DW |
Claremont Court Care Home Care Home - Care Quality Commission (cqc.org.uk)
| Transport |
|---|
| Bus Stop nearby, Car Park, Train Station nearby. |
| Places of Worship |
|---|
| Anglican Church. |
| Nearby Services |
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| Hospital, Park, Pub, Restaurant, Shops. |
Frequently asked questions about Claremont Court Care Home
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