Chocolate Works Care Village

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The Chocolate Works
Bishopthorpe Road
North Yorkshire
YO23 1DE


Profile Strength
Very Good 89%
Care Type Care Home
Care Category Nursing | Dementia | Respite
Availability Yes
Weekly Prices From £1,100.00
Regulator's Rating Good
Meet The Manager

Sarah Paskett is Home manager at Chocolate Works Care Village.

“Working in care is extremely rewarding and there is no better feeling than knowing you are helping someone to continue to live their life to the full. The team at The Chocolate Works deliver their very best care every single day, to uphold the Springfield promise of compassionate, kind and dignified care in the heart of the community. I am really proud of them and everything they do. I have been a nurse for 30 years and It is my great privilege to lead our effort to deliver care, kindness and safety to every resident each and every day.”

Sarah Paskett

The Chocolate Works Care Village in York is an award winning residential, nursing and dementia care community with an unrivalled location, superb facilities and a dedicated, experienced team of clinical and care staff. With 50 years of experience in the care industry, owners Springfield Healthcare are expertly placed to deliver first class care in this unique, historic building. The Chocolate Works has a wonderful atmosphere based around its thriving atrium incorporating Albert’s Café, the Duke of York pub, sweet shop, cinema, hairdresser, gym and spa suite. All of our facilities are fully accessible to residents and their visitors and offer opportunities to relax, socialise and live life to the full.

Furthermore, there’s a whole team of qualified and experienced staff providing personalised care to help residents live life as independently as possible whether they have complex care needs or simply need a little extra day to day support.

Care Options We Can Provide
Support For Companionship, End of Life, Independent Living, Palliative, Personal care, Support for Couples.
Disability Support Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound.
Medication By Mouth, Change Catheter, Injection, Suppository.
Nursing Specialisms Cancer, Crohn's Disease, Crohns, Depression, Diabetes, Epilepsy, Heart Disease, Liver Disease, Lung Disease, Multiple Sclerosis, Parkinson's Disease, Stroke, Ulcerative Colitis.
Type Of Dementia Mild Dementia, Moderate Dementia.
Dementia Behaviour Challenging Behaviour.
Dementia Specialisms Alzheimer's, Lewy Body, Mixed Dementias, Vascular Dementia.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

Infection Control Initiatives in place
safe-tick Independent Assessments We have been independently assessed in our approach to infection control.
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Infection Screening We are using technology to screen for infections & monitor symptoms.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Covid-19 Emergency Support Framework
The regulatory body has assessed care providers on their ability to manage four key areas during the pandemic.  Click here to download their assessment.
Safe Visiting Space
safe-tick We have a safe visiting space

Our visiting regulations may change at the request of the home manager, upon advice from the government/Public Health England or alternatively in the best interests of residents for their safety and wellbeing.

We have several options for visiting your loved ones, with room/window visits, garden visits and visiting rooms.

Please note that throughout the pandemic, we have always facilitated compassionate and essential visits to maintain the comfort and wishes of residents.

Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

Yes, our care home has WiFi in all our resident’s rooms.

Mobile Phone Network Coverage (mobile “signal”)

Yes, our care home has mobile phone signal in all our resident’s rooms.

Telephone for external calling

The Care Organisation has not indicated availability

More details coming soon

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Minimum Age

Our Building and Facilities

Walk through our main entrance to be greeted by the beautifully restored original staircase and stained-glass domed ceiling over our reception area, then take a walk down our reminiscence corridor which hosts the story of Terry’s as well as the history of Springfield Healthcare, setting the scene before you enter our thriving 450sqm atrium with its original glazed roof.

The glazed atrium brings the outside in with its stunning natural daylight, trees, shops, Albert’s Café, spa and hairdressing salon, it even has its own fully licensed pub – The Duke of York! And at night the ambience changes with mood lighting and fairy lights.  Overlooking the atrium is the mezzanine area featuring Andrea’s Bistro together with a variety of spaces to sit back, relax or observe.  Alternatively take part in any of the many activities on offer from our experienced and caring wellbeing and activities team.

With 82 individually designed care rooms for residential, nursing and dementia care alongside 8 larger care suites designed for those capable of living a little more independently, The Chocolate Works Village, York, really is something very special indeed.

Is Our Home Purpose Built

The Year Our Home Was Built
1 Jun 2017

How Many Floors We Have

Who Owns Our Building

Communal Rooms
Activities Room, Bar / Pub, Coffee Shop / Café, Dining Rooms, Sitting Rooms, TV Lounges.

What Else Do We Provide
Assisted Bathroom, Beauty Salon, Cinema, Coffee Shop, Gym, Hairdressers, Lift.

Our Garden
Communal Garden, Communal Patio, Seating, Wheelchair Friendly Access.

choc works brochure.pdf

Our Photos


The care rooms at The Chocolates Works are individual in their layout and full of character as a result of the sympathetic and detailed restoration that has taken place. Varying in size, most of them larger than average, with tall ceilings, original windows streaming with light and en-suite wet rooms, our dedicated team of designers have thought of everything.

There are 9 variations in bedroom colour schemes and we hope you make it a special place by adding in your personal treasures.

The Chocolate Works Care Village was designed to deliver high quality person centred care, with large day spaces, small communities and all rooms being designed to include ‘en-suite’ facilities for residents. These are all important components for ensuring and maintaining personal space throughout the home.

About Our Rooms
Number Of Rooms 102
Number Of Ensuite Rooms 90

Type Of Room
Apartment, Double Room, Single Room.

Room Features

Room Facilities
Freeview TV, Internet Access, Telephone Point, Wifi.

Our Photos

Our nurse led team of handpicked experienced and highly trained care staff are on hand to support all our residents in living life to the full. We take pride in our people who in return never hesitate to go the extra mile for our residents and keep them safe with care and kindness.

Our Team
Sarah Paskett
Sarah Paskett
Home manager

“Working in care is extremely rewarding and there is no better feeling than knowing you are helping someone to continue to live their life to the full. The team at The Chocolate Works deliver their very best care every single day, to uphold the Springfield promise of compassionate, kind and dignified care in the heart of the community. I am really proud of them and everything they do. I have been a nurse for 30 years and It is my great privilege to lead our effort to deliver care, kindness and safety to every resident each and every day.”

Dave Fieldhouse
Dave Fieldhouse
Deputy Home Manager

“I feel very lucky to work in such a unique care home. There is a strong sense of community and friendship between everyone who calls this home and those that work within it.  I have been a Mental Health Nurse for 10 years and it is my great privilege to support our effort to deliver care, kindness and safety to every resident each and every day”

Sarah McKeon
Sarah McKeon
Finance Officer

“Part of the finance role involves me meeting with the families of loved ones, showing them around, answering their questions and explaining the process and funding options.  Moving into care can be an extremely daunting and difficult decision to make.  I am here to assist with anything that may help make the decision a little less overwhelming.”

Alice Grant
Alice Grant
HR Advisor

“I love meeting new people and helping make the team at The Chocolate Works the fantastic and devoted one that it is.”

Abbie Martyn
Abbie Martyn
Reception Lead

“I get to meet each of our residents’ families and friends, learning a little more about them through the stories told by the people that know them most. It’s heart-warming to hear more about the individual and makes every day different.”

Libertee Hull
Libertee Hull
Wellbeing & Engagement Co-ordinator

“I am responsible for organising the variety of activities for our residents to enjoy; from our therapy dog visits to art classes and pubs quizzes, there is something for everyone to engage with. I love my job as I get to interact with our residents and see the pleasure that they get from the activities we do.”

Rachel Celerio
Rachel Celerio
Clinical Lead

“I feel very fortunate to work at The Chocolate Works Care Village. The team are incredibly passionate about providing the very best care and ensuring that residents and safe and happy and I am grateful to work with such dedicated care professionals.”

Roxana Llias RGN
Roxana Llias RGN
Clinical Lead

“I have been a nurse for 5 years and began working for The Chocolate Works Care Village in 2018.  I am the Clinical Lead on Riverside Community and it is my great privilege to support our effort to deliver care, kindness and safety to every resident each and every day.”

Jacqui Coverdale
Jacqui Coverdale
Community Lead

“I genuinely feel supported and have a strong sense of belonging. The well-being of the residents is always priority on my list as are the staff that I work alongside. I believe that team work is important and the sharing of knowledge and experience makes for a better service to the residents. It’s an honour and a pleasure to be able to continue enriching the lives of our residents and being able to work alongside amazing people. I’m very lucky.”

Weekly Fees Start From Fee
Residential Fees From / Price Per Week £1,100.00
Nursing Fees From / Price Per Week £1,433.00
Residential Dementia Fees From / Price Per Week £1,150.00
Nursing Dementia Fees From / Price Per Week £1,533.00

Funding Types
Local Authority York
Region Yorkshire & Humberside
We Accept NHS Continuing Healthcare Yes
We Accept Third Party Top-Ups Yes

The Importance Of Meal Times

We’ve designed stunning places and spaces for our residents and their guests to eat with delicious, varied and nutritionally balanced menus available. Eating together, relaxing and socialising are expertly woven into daily life at The Chocolate Works and the range of dining options from which our residents can choose is quite simply second to none. From the terrace to the pub, the café to the atrium or simply taking time out for some alone time we are delighted to be able to facilitate residents living life as independently as possible.

Head of Hospitality Services, Steve West, and our award winning supplier Apetito work together to offer delicious, nutritious meals in a variety of settings making sure there are reasons to look forward to every mealtime. We offer something for everyone in terms of a wide variety of tastes and regular reviews of our menus and, naturally, we also offer texture modified meals and special diets (diabetic, energy dense, low fat, vegetarian, vegan, dairy and gluten free).

We Serve Food At
Afternoon Tea, All day snacks, Breakfast, Dinner, Lunch.

Dietary Options
Diabetic, Gluten-free, Pureed, Vegan, Vegetarian.

Our Photos

sample menu.pdf
Activities Are So Important

Every day brings a wealth of opportunities to enjoy life at The Chocolate Works Care Village. For us, it is a priority to provide an array of activities to guarantee that there is something for everyone to enjoy; from crafts, pub quizzes, fitness and music sessions, discussion groups, visits from Knavesmire primary school and trips with York Bike Belles.

Our dedicated wellbeing & activities team work around the clock to ensure that there is always something to keep our residents active and engaged. We offer a wealth of opportunities for our residents and to guarantee and encourage meaningful engagement, the team consider all aspects of an individual resident; nationality, religion or culture are likely to have a major influence on preferences for music, food, clothes and everyday routines to name a few things. We call this person-centred care .. it’s all about the individual.

Start the day with a toasted teacake and a cup of tea with a neighbour at Albert’s Café in the atrium, enjoy an art activity, a game of chess or do some gardening on our beautiful rooftop terrace before meeting a friend or relative for lunch at our very own pub, The Duke of York.  Watch a movie in the afternoon in our art deco styled cinema and share an evening meal with fellow residents.  We aim to provide a wide range of activities and therapies with something to suit everyone, not forgetting our on-site gym and hairdresser.

Whatever you enjoy doing in your free time, our dedicated staff are on hand to make sure that you live life as independently as possible at The Chocolate Works and with dignity and grace.

Our Photos

Activities At Home
1 to 1 Activities, Animal Petting, Birthday Celebrations, Board Games, Card Games, Cooking, Crafts, Crosswords, Dancing, Exercise Class, Flower Arranging, Gardening, Music Entertainment, Painting, Pet Therapy, Quiz Games, Religious Services, Reminiscence, Singing, Themed Events, Visiting Entertainment, Word Games, Yoga.

Activities Outside Our Home
Garden Centre, Local Tourist Attractions, Park.
We Welcome
Dogs, Others (subject to review).

The Chocolate Works
Bishopthorpe Road
North Yorkshire
YO23 1DE

Regulator: CQC

Category Rating
Overall Good
Safe Good
Well Led Good
Caring Good
Responsive Good
Effective Good
Read More
Report Published 16th August 2018
Registration Date 30th May 2017
Bus Stop nearby, Car Park, Train Station nearby.

Places of Worship
Anglican Church, Catholic Church, Methodist Church, Mosque, Synagogue.

Nearby Services
Hospital, Park, Pub, Restaurant, Shops.

Frequently asked questions about Chocolate Works Care Village

Chocolate Works Care Village was given an overall rating of "Good" by the CQC in August 2018.
Chocolate Works Care Village provides Nursing, Dementia and Respite care.
Chocolate Works Care Village has 102 rooms.
Prices for Chocolate Works Care Village start from £1,100.00 per week.
Chocolate Works Care Village is owned by Springfield Healthcare Group.
No. Chocolate Works Care Village does not offer Residential care.
Yes. Chocolate Works Care Village does offer Respite care.
Yes. Chocolate Works Care Village does provide care for people with Dementia.
Chocolate Works Care Village comes under York.
Chocolate Works Care Village accepts NHS Continuing Healthcare clients.
Sarah Paskett is the manager of Chocolate Works Care Village.

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